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Oracle Application Express (APEX) vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Application Express ...
Ranking in Rapid Application Development Software
4th
Ranking in Low-Code Development Platforms
3rd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
58
Ranking in other categories
Development Platforms (2nd)
ServiceNow Now Platform
Ranking in Rapid Application Development Software
11th
Ranking in Low-Code Development Platforms
8th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
46
Ranking in other categories
No-Code Development Platforms (3rd)
 

Mindshare comparison

As of February 2025, in the Rapid Application Development Software category, the mindshare of Oracle Application Express (APEX) is 8.3%, down from 9.5% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.7%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Ashraf Hamza - PeerSpot reviewer
Efficient with good data retrieval but improvement needed in user interface
Oracle APEX is very easy to use and comes with a lot of ready-made components that speed up the process of creating reports and dashboards. It is part of our agreement with Oracle E Business Suite and offers seamless data retrieval and performance. Additionally, we utilize its dashboard and reporting capabilities.
Fabio QUINTANILHA - PeerSpot reviewer
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of Oracle Application Express (APEX) are the ease and speed of development. Instead of engaging a large team of middleware, front-end, and database engineers, we can have professional look at the front end and have the user interface up and running in a matter of days. However, if you want to go far and implement very custom features, it doesn't require a lot of knowledge of front-end development, such as HTML, JavaScript, or other aspects."
"One of the most valuable features is that we can develop everything locally and deploy it for different kinds of operators in different locations, so we can do our job in one piece. The benefit of that is that others can use these applications. They connect to the internet to do these kinds of applications based on the permissions for those users."
"Efficient software delivery and a solution that works quickly."
"You can customize the solution to create a console where only business users can access and download files if they want to extract the data."
"I like how we can actively develop and customize APEX because it's on the same database."
"It's low code, or even no code. It's very flexible, allowing you to achieve what you want. You can customize applications with very little code, which is the best part."
"The product is easy to use."
"Intuitive with a user-friendly UI."
"The simplicity is great."
"The solution has more products than being an ITSM tool. Big customers such as those from Telcom tend to like it. Some of our customers use AI-based chatbots."
"ITOM Discovery is a great feature."
"The solution is very comprehensive."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
"Now Platform's best features are collaboration, configurability, and customizability."
 

Cons

"The solution could provide more AI functionalities or AI assistance."
"Regarding features, the solution lacks the ability to integrate with different databases. Also, I feel that Oracle Application Express (APEX) is exclusively designed for other Oracle tools."
"Currently, APEX doesn't have a building workflow engine. I think that's the most important improvement that could be made at this point."
"The solution does not include a default or custom template like other products."
"The product's stability has certain shortcomings, making it an area where improvements are required."
"I don't like the URL syntax."
"I would like to see easier integration into active directory authentication. Also, maybe integration of JavaScript frameworks would resolve some issues."
"It can be modern and more user-friendly."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"It would be great if the ServiceNow Now Platform supported satellite technologies in its telecom models and integrated with tools like OpenAI, LLaMA, or any Google AI platforms such as Vertex AI or Bard."
"The pricing model is complex and needs to be both lowered and simplified."
"It's not quick or cheap."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"The UI is not intuitive."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"We would like to see AI used to automate some of the functionality in this solution."
 

Pricing and Cost Advice

"The pricing is mid-range so is neither expensive nor cheap."
"The solution is cheap. It's a free solution. I rate the solution's pricing a six or seven out of ten."
"I believe that the solution's pricing is high."
"The solution is free."
"I rate the product's price as ten on a scale of one to ten, where one is a high price, and ten is a low price."
"The solution is moderately priced, where it is neither cheap nor expensive."
"APEX itslelf is a free product, but you will need to license peripheral components."
"Pricing is expensive, overall on an enterprise system but we consider that it gives corresponding value in the product."
"People seem to be buying the tool a lot. I think its licensing is okay."
"There are extra expenses for maintaining the product apart from the licenses."
"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."
"It is expensive only."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
"I would rate the pricing an eight out of ten, with ten being very expensive solution."
"The solution is expensive, and I rate it a ten for pricing."
"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."
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Top Industries

By visitors reading reviews
Educational Organization
33%
Government
9%
Computer Software Company
8%
Financial Services Firm
7%
Financial Services Firm
19%
Government
10%
Computer Software Company
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Oracle Application Express (APEX)?
Oracle APEX is part of our on-premises solution included in our agreement with Oracle E Business Suite, though I don't know the cost specifics. Power BI is licensed by the user.
What needs improvement with Oracle Application Express (APEX)?
The user interface needs to be improved. It should be more user-friendly.
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What needs improvement with ServiceNow Now Platform?
The analytics should be more readily available on the base product. Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
 

Also Known As

Oracle APEX
No data available
 

Overview

 

Sample Customers

Hepart AG, pharmasol, SATLOG, Collège Bois-de-Boulogne
experian, beachbody, health partners
Find out what your peers are saying about Oracle Application Express (APEX) vs. ServiceNow Now Platform and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.