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Oracle Application Express (APEX) vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Application Express ...
Ranking in Rapid Application Development Software
3rd
Ranking in Low-Code Development Platforms
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
Development Platforms (2nd)
ServiceNow Now Platform
Ranking in Rapid Application Development Software
13th
Ranking in Low-Code Development Platforms
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
No-Code Development Platforms (4th)
 

Mindshare comparison

As of July 2025, in the Rapid Application Development Software category, the mindshare of Oracle Application Express (APEX) is 7.6%, down from 9.3% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.9%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Rodrigo-Mesquita - PeerSpot reviewer
Rapid application development empowers big projects in months
The ability to quickly develop applications without needing to code a lot is very valuable. It is very quick to create a page, and one can use AI to speed up software development. It is easy to learn. In my company, we could develop a very big application in a couple of months.
SiddharthZunjarrao - PeerSpot reviewer
Enables us to have significant improvements in operational efficiency
ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution can build functionalities in a very short time."
"It provides attractive GUIs allowing professionally-styled applications without the need to know HTML, CSS, or JavaScript."
"The product's initial setup phase was straightforward."
"The most valuable features are security, stability, and ease of implementation."
"Oracle is always adding very important updates"
"One of the most valuable features is the ability to build very fast data-driven UIs."
"The ability to quickly develop applications without needing to code a lot is very valuable."
"It has many ready modules that can be used and developed."
"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"The level of automation within the platform is great."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"It is a stable solution...It is a scalable solution."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"The solution has more products than being an ITSM tool. Big customers such as those from Telcom tend to like it. Some of our customers use AI-based chatbots."
 

Cons

"The grid reports contain a lot of bugs."
"We would like to see tighter integration with the Oracle Cloud Infrastructure."
"It has a bit of a strict framework, you have to make all the time adjustments in their JavaScript. Another downside is that it's only available for Oracle databases."
"There is a problem with security because the applications store passwords in the configuration files."
"It can be modern and more user-friendly."
"The solution does not include a default or custom template like other products."
"The solution’s pricing is high if you use it on the OCA platform. It’s also a little bit costly. However, if we use it on an on-premises Oracle database, the pricing is cheaper."
"I've experienced some difficulties when using Oracle Application Express (APEX), particularly when I'm designing forms. For example, when I design a form, I add buttons and controls, but I'm unable to visualize how it'll look unless I run it. You want to design and do things your way, but if you don't have much experience, then you'll find that designing in Oracle Application Express (APEX) is a little complicated. This won't be a problem with anyone more experienced, though. If I wanted to create my design, for example, a different table format or some background images, it becomes a problem, and this is an area for improvement in Oracle Application Express (APEX). Designing should be easier, even for less experienced users. An additional feature I'd like to see in Oracle Application Express (APEX) is more plugins, particularly a repository that contains a lot of plugins, so you can go to that repository and download whichever you like and use it or add it to your project. Right now, I create my plugins, so it would be helpful if Oracle Application Express (APEX) has a repository of plugins people can use, download from anywhere in the world, and integrate into projects."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"The solution is very expensive."
"It would be great if the ServiceNow Now Platform supported satellite technologies in its telecom models and integrated with tools like OpenAI, LLaMA, or any Google AI platforms such as Vertex AI or Bard."
"We would like to see AI used to automate some of the functionality in this solution."
"The tool has a lot of limitations."
"The UI is not intuitive."
"The user experience could be improved. The current design of forms lacks intuitiveness, as there seems to be only one form available for all types of operations."
"The solution’s AI and NLP features could be improved."
 

Pricing and Cost Advice

"It is expensive in comparison to other products."
"Oracle Application Express (APEX) comes with Oracle. The Oracle price itself. I do not know the exact cost. Oracle is flexible on its price. If you overspend on your hardware, then I don't think you will overpay. I heard that Oracle is more expensive than other databases, but when you consider Oracle is the best traditional relational database out there. You get what you pay for."
"The tool is not expensive."
"The solution is free with your Oracle license or database and that is a good value."
"If you have a license to Oracle database, you can access APEX."
"The solution is free."
"When buying the data license, APEX is included."
"Pricing is expensive, overall on an enterprise system but we consider that it gives corresponding value in the product."
"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
"It is expensive only."
"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."
"The product is very expensive."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
"The solution is expensive, and I rate it a ten for pricing."
"People seem to be buying the tool a lot. I think its licensing is okay."
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Top Industries

By visitors reading reviews
Government
12%
Financial Services Firm
10%
Computer Software Company
10%
Manufacturing Company
7%
Financial Services Firm
16%
Computer Software Company
9%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Oracle Application Express (APEX)?
Oracle APEX is part of our on-premises solution included in our agreement with Oracle E Business Suite, though I don't know the cost specifics. Power BI is licensed by the user.
What needs improvement with Oracle Application Express (APEX)?
Using AI to analyze data without needing much code would be better. Also, although the interface is easy to change, it could have more features.
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.
What needs improvement with ServiceNow Now Platform?
The user interface could be modernized and made more attractive for users.
 

Also Known As

Oracle APEX
No data available
 

Overview

 

Sample Customers

Hepart AG, pharmasol, SATLOG, Collège Bois-de-Boulogne
experian, beachbody, health partners
Find out what your peers are saying about Oracle Application Express (APEX) vs. ServiceNow Now Platform and other solutions. Updated: June 2025.
861,524 professionals have used our research since 2012.