Pega Platform and ServiceNow Now Platform are key players in the enterprise software market. User reviews reveal ServiceNow has an advantage due to its robust features and user-requested enhancements, making it worth the investment despite Pega Platform's favorable pricing and support experience.
Features: Pega Platform is appreciated for its automation capabilities, adaptability, and configurability, enhancing process management efficiency. ServiceNow is known for its incident and request management, offering comprehensive integrated capabilities and simplifying complex workflows with its out-of-the-box offerings.
Room for Improvement: Pega Platform needs enhancements in speed, performance, and resource management to improve user satisfaction further. ServiceNow could benefit from more customization flexibility, smoother integration, and improved user interface to meet diverse business needs better.
Ease of Deployment and Customer Service: Pega Platform users have experienced challenges during setup but praise the responsive support team, highlighting the need for streamlined deployment processes. ServiceNow, on the other hand, is commended for its smoother deployment experience and comprehensive documentation, with consistently high support ratings enhancing the implementation experience.
Pricing and ROI: Pega Platform is recognized for its competitive setup costs and strong ROI from streamlined operations and cost savings. ServiceNow, while generally having higher initial costs, delivers significant ROI by enhancing efficiencies and optimizing performance across organizational processes. Pricing for both platforms varies based on specific organizational requirements and scale of deployment.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
The technical support from Pega is very low, rating a one or two out of ten.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
The pricing is expensive, and this is an issue.
ServiceNow Now Platform is an expensive product.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.
ServiceNow Now Platform Features
ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:
ServiceNow Now Platform Benefits
There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:
Reviews from Real Users
ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.
YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
“The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.
Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”
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