Pega Platform vs ServiceNow Now Platform comparison

Pega and ServiceNow are both solutions in the Rapid Application Development Software category. Pega is ranked #6 with an average rating of 8.0, while ServiceNow is ranked #11 with an average rating of 8.2. Pega holds a 6.6% mindshare in RADS, compared to ServiceNow’s 1.6% mindshare. Additionally, 91% of Pega users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Pega Platform

Read 78 Pega Platform reviews

8,363 Views
6,306 Comparison Views

91% willing to recommend

ServiceNow Now Platform

Read 44 ServiceNow Now Platform reviews

2,337 Views
1,676 Comparison Views

97% willing to recommend

Pega Platform

ServiceNow Now Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

Pega Platform and ServiceNow Now Platform are key players in the enterprise software market. User reviews reveal ServiceNow has an advantage due to its robust features and user-requested enhancements, making it worth the investment despite Pega Platform's favorable pricing and support experience.

Features: Pega Platform is appreciated for its automation capabilities, adaptability, and configurability, enhancing process management efficiency. ServiceNow is known for its incident and request management, offering comprehensive integrated capabilities and simplifying complex workflows with its out-of-the-box offerings.

Room for Improvement: Pega Platform needs enhancements in speed, performance, and resource management to improve user satisfaction further. ServiceNow could benefit from more customization flexibility, smoother integration, and improved user interface to meet diverse business needs better.

Ease of Deployment and Customer Service: Pega Platform users have experienced challenges during setup but praise the responsive support team, highlighting the need for streamlined deployment processes. ServiceNow, on the other hand, is commended for its smoother deployment experience and comprehensive documentation, with consistently high support ratings enhancing the implementation experience.

Pricing and ROI: Pega Platform is recognized for its competitive setup costs and strong ROI from streamlined operations and cost savings. ServiceNow, while generally having higher initial costs, delivers significant ROI by enhancing efficiencies and optimizing performance across organizational processes. Pricing for both platforms varies based on specific organizational requirements and scale of deployment.

To learn more, read our detailed Pega Platform vs. ServiceNow Now Platform Report (Updated: October 2024).

Buyer's Guide

Pega Platform vs. ServiceNow Now Platform

October 2024

Download the complete report

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Categories and Ranking

Pega Platform

Ranking in Rapid Application Development Software

6th

Ranking in Low-Code Development Platforms

7th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (3rd), Process Automation (2nd)

ServiceNow Now Platform

Ranking in Rapid Application Development Software

11th

Ranking in Low-Code Development Platforms

8th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No-Code Development Platforms (3rd)

Mindshare comparison

As of October 2024, in the Rapid Application Development Software category, the mindshare of Pega Platform is 6.6%, up from 6.2% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.6%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software

Featured Reviews

Balaji Choda

Manager Acquisition at American Express

May 9, 2024

Provides built-in frameworks that can be reused and reduces time and cost

The frameworks are built over the core Pega platform. All the codes are already built. A user can directly use the framework according to their needs. All the corresponding data models and processes already built in the framework can be reused with our custom layer. The tool reduces our costs. It is faster to implement. The solution has everything. It is model-driven. It generates its own code. It has a rules engine. Previously, Pega had its own UI. Now, we have Constellation DX API. It helps us have any user interface we need, like Angular or React. API helps create work objects in the workflow.

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Fabio QUINTANILHA

IT4IT Manager at L'Oreal

May 31, 2024

Allows for seamless integration and sharing of common features

The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution is useful for business process management if you have any banking solutions or need to manage a process."

"In certain circumstances, it can be fairly straightforward to execute and deploy new modifications."

"Whenever a customer needs to do something, the way Pega designs the whole thing into an easy number of steps makes the flow from the actual intent to the actual final results pretty fast."

"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."

"The most valuable feature is flexibility, as we can configure it to best suit our requirements."

"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."

"The solution is able to support the size and scale required."

"The case management is great."

More Pega Platform pros

"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."

"The level of automation within the platform is great."

"ServiceNow Now Platform has one thing that no other tool offers, which is the dataset, specifically the management of the dataset."

"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."

"The solution is in Gartner's Magic Quadrant."

"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."

"We have seen a big improvement in the experience that we want to create for our end users."

"It is a stable solution...It is a scalable solution."

More ServiceNow Now Platform pros

Cons

"We would like to have a better ability to customize PegaRULES."

"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."

"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."

"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."

"The usability of the solution for developers is sometimes difficult to work with because instead of fixing the existing bugs in the previous version, there is always a rush to push out a new version leaving the bugs in the old versions unresolved."

"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."

"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."

"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."

More Pega Platform cons

"The tool has a lot of limitations."

"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."

"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."

"ServiceNow Now Platform's automation process needs improvement."

"The basic reporting system is rather static."

"The licensing for this solution, with respect to the user, needs to be improved."

"The product's UI is ugly, making it an area where improvements are required."

"The cost has room for improvement. It is currently expensive."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"This upgrade process is very expensive; although I haven't been on the sales team responsible for the pricing, I know it costs millions of dollars."

"I rate Pega BPM a seven out of ten."

"We mostly have a yearly license."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."

"The pricing is pretty good, compared to other similar products."

"The price could be lower."

"The price of PegaRULES is more expensive than other solutions on the market."

More Pega Platform pricing and cost advice

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."

"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."

"It is expensive only."

"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."

"The pricing of this solution is done annually and it is very expensive."

"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

"It's expensive and if you need some analytical views of your activity, there is an additional cost."

"The price of the product falls on the higher side of the spectrum."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

17%

Computer Software Company

12%

Government

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

Pricing for ServiceNow depends on the model. Some models, like GRC and HRSD, are user-specific and can be quite expensive. Others are less costly but are based on the number of tickets or users.

See all answers

What needs improvement with ServiceNow Now Platform?

The RPA feature in ServiceNow is quite good, but it is very expensive. If AI were better integrated into ServiceNow, it would lower the RPA costs and make the platform more accessible. Additionally...

See all answers

Comparisons

ServiceNow vs Pega Platform

Compared 24% of the time

Camunda vs Pega Platform

Compared 17% of the time

Appian vs Pega Platform

Compared 7% of the time

IBM BPM vs Pega Platform

Compared 6% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

More Pega Platform Competitors

Microsoft Power Apps vs ServiceNow Now Platform

Compared 22% of the time

ServiceNow vs ServiceNow Now Platform

Compared 22% of the time

OpenText AppWorks vs ServiceNow Now Platform

Compared 9% of the time

Appian vs ServiceNow Now Platform

Compared 7% of the time

Unqork vs ServiceNow Now Platform

Compared 7% of the time

More ServiceNow Now Platform Competitors

Product Reports

Buyer's Guide

Pega Platform

October 2024

Download Pega Platform product report

Buyer's Guide

ServiceNow Now Platform

September 2024

Download ServiceNow Now Platform product report

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

No data available

Learn More

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Pega

ServiceNow

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.

ServiceNow Now Platform Features

ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:

Configuration Management Database (CMDB): The solution’s centralized source provides full visibility into your IT environment.

Common Services Data Model (CSDM): Now Platform includes a CMDB-based framework that enables standard and consistent service modeling.

Conversational interfaces: The conversational interfaces allow users to seamlessly connect to virtual or live agents through any popular messaging app.

Service portal: Using this feature, users can build, customize, and deploy mobile-friendly self-service experiences.

Service level management: With the solution, users can gather service requirements and monitor and manage SLAs.

Reports and dashboards: Now Platform enables users to easily create and configure customized reports and eye-catching dashboards.

Flow designer: This feature helps users build, connect, and automate cross-enterprise workflows in a single, no-code design environment.

Machine learning: Automate routine tasks and resolve issues faster with purpose-built AI capabilities.

Data certification: The solution’s data certification allows users to manage scheduled and on-demand validations of platform data.

ServiceNow Now Platform Benefits

There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:

Innovation at scale and speed: Empower developers of any skill level to build and automate with low code tools. Users can also unlock ROI quickly with pre-built apps and integrations that extend digital workflows.

Optimize processes: Optimize work across the enterprise through automating tasks. The solution helps you work smarter and faster with native, purpose-built AI and analytics.

Connect siloes to create seamless experiences for employees and customers: Create and maintain a single source of truth for your enterprise and simplify user experiences with cross-enterprise workflows.

Reviews from Real Users

ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.

YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."

“The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.

Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

experian, beachbody, health partners

Buyer's Guide

Pega Platform vs. ServiceNow Now Platform

October 2024

Free Report: Pega Platform vs. ServiceNow Now Platform

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