Microsoft Power Apps and ServiceNow Now Platform both compete in the application development category. Microsoft Power Apps holds an upper hand due to its integration with the Microsoft ecosystem and affordability, especially for organizations already using Microsoft services.
Features: Microsoft Power Apps is appreciated for its no-code development approach, allowing for quick app creation and deployment. It integrates seamlessly with Microsoft databases and provides excellent connectivity within the Azure environment. ServiceNow is recognized for its robust IT service management and operations features, offering strong customization capabilities for large enterprises managing complex processes.
Room for Improvement: Microsoft Power Apps faces criticism for delegation and data handling limits and complex pricing structures. Users desire more seamless integration with Teams and improved training resources. ServiceNow is critiqued for high costs and potential complexity in customization. Users express a need for improved UI, support, and simplified deployment with enhanced predictive intelligence and machine learning features.
Ease of Deployment and Customer Service: Microsoft Power Apps offers various cloud-based deployment options, with flexible public and private cloud choices. Support is generally responsive, complemented by a substantial community. ServiceNow supports both cloud and on-premises deployments, suitable for complex enterprise setups. However, its customer service is costly and inconsistent, although the partner network's support often mitigates these concerns.
Pricing and ROI: Microsoft Power Apps is competitively priced and particularly appealing for those using Office 365, highlighting its cost-effectiveness against custom development options with positive ROI from time savings and optimization. ServiceNow's higher licensing fees cater to large enterprises with powerful features, which may pose a challenging ROI for smaller organizations due to cost.
The connection between Power Apps and Power BI simplifies generating and presenting reports, alleviating the workload and enhancing productivity.
The aim is to create a cleaner interface to replace spreadsheets, thus standardizing processes and improving efficiency.
Their assistance was crucial as we developed the solutions.
Microsoft's technical support is around a seven to eight.
If it is flexible and includes premium connectors, scalability is easy.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
I would rate the stability of Microsoft Power Apps as a nine out of ten.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
These tools should be intuitive for business users who will need at least a week of training to use them effectively.
This would assist business process users who lack coding knowledge.
The integration of Microsoft's autonomous AI agents would be an excellent enhancement for Power Apps.
It lacks support for rollbacks in case of complex customer processes.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
The user interface could be modernized and made more attractive for users.
For small to medium enterprises, it is affordable, especially with Microsoft Enterprise licensing.
For more elaborate work, an upgrade to an enterprise license, costing around $35 per license, is needed.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
It integrates seamlessly with Power Automate for process automation and connects with email, SharePoint, Power BI, and MS Teams, facilitating everyday processes.
The integration with SharePoint is part of the enterprise package, making it cost-effective.
The solutions are easily integrated with other Microsoft products.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
Microsoft Power Apps is a rapid application development software and low-code development platform. The solution consists of a suite of apps, services, connectors, and a data platform. It provides an environment for building custom apps which is suitable for different businesses.
Microsoft Power Apps allows users to not only build applications, but also connect them to Microsoft's other sources, including the underlying data platform Microsoft Dataverse, as well as online and on-premise sources such as SharePoint, Dynamics 365, and Microsoft 365. The applications built using Microsoft Power Apps have a responsive design that makes them suitable for work in browsers and on mobile applications on different devices.
The no-code side of the product makes it suitable for complete beginners to app building, allowing them to easily create fully functional applications with many features. The solution also has a specialized platform for developers where specialists can access data and metadata, create custom connectors, integrate with external data, and apply business logic. The solution allows users to create three types of apps: canvas, model-driven, and portal. They are made using:
Microsoft Power Apps Features
The three different design tools of the solution, Power Apps Studio, App Designer, and Power Apps Portals Studio, come with various features which allow users to utilize the tools. Some of these features include:
Microsoft Power Apps Benefits
The product brings various benefits to organizations and individuals who utilize it. Some of the biggest advantages of Microsoft Power Apps include:
Reviews from Real Users
An IT Specialist (INFOSEC) at a government appreciates this tool because it is low-code, low learning curve, and reduces manpower.
Rafael T., a data engineer at NTT Security, likes Microsoft Power Apps, because it is great for making apps quickly, has helpful support, and integrates with Power BI.
ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.
ServiceNow Now Platform Features
ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:
ServiceNow Now Platform Benefits
There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:
Reviews from Real Users
ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.
YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
“The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.
Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”
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