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Microsoft Power Apps vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Organizations using Microsoft Power Apps saw increased productivity and efficiency despite licensing challenges, with notable cost and resource savings.
Sentiment score
6.8
ServiceNow provides ROI through metrics, AI tools, and efficiency, benefiting larger enterprises despite cost concerns for smaller ones.
The connection between Power Apps and Power BI simplifies generating and presenting reports, alleviating the workload and enhancing productivity.
The aim is to create a cleaner interface to replace spreadsheets, thus standardizing processes and improving efficiency.
 

Customer Service

Sentiment score
6.4
Microsoft Power Apps support is effective but inconsistent, with varied response times and reliance on community resources and documentation.
Sentiment score
7.2
ServiceNow technical support is highly rated but lacks in basic support, often relying on internal teams for quick assistance.
Their assistance was crucial as we developed the solutions.
Microsoft's technical support is around a seven to eight.
 

Scalability Issues

Sentiment score
6.7
Microsoft Power Apps is scalable with customization and integration, though costs and performance limitations can affect larger deployments.
Sentiment score
7.9
ServiceNow Now Platform is scalable, integrates seamlessly, supports thousands of users, and offers flexibility with straightforward licensing.
If it is flexible and includes premium connectors, scalability is easy.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
 

Stability Issues

Sentiment score
7.5
Microsoft Power Apps is praised for stability, reliability, and effective data handling, despite occasional slowdowns or complex app issues.
Sentiment score
8.4
EMEA users praise ServiceNow Now Platform for 99.9% reliability, consistent uptime, multilingual support, and seamless daily performance.
I would rate the stability of Microsoft Power Apps as a nine out of ten.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
 

Room For Improvement

Microsoft Power Apps needs better integration, simpler licensing, improved UI, and enhanced resources for usability and large data handling.
ServiceNow users seek better licensing clarity, UI, integration, programming support, and technical support due to cost and customization issues.
These tools should be intuitive for business users who will need at least a week of training to use them effectively.
This would assist business process users who lack coding knowledge.
The integration of Microsoft's autonomous AI agents would be an excellent enhancement for Power Apps.
It lacks support for rollbacks in case of complex customer processes.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
The user interface could be modernized and made more attractive for users.
 

Setup Cost

Microsoft Power Apps pricing starts at $10/month, varies by usage and features, with special rates for non-profits and governments.
ServiceNow is costly due to variable licensing and module fees, making it less flexible for smaller organizations.
For small to medium enterprises, it is affordable, especially with Microsoft Enterprise licensing.
For more elaborate work, an upgrade to an enterprise license, costing around $35 per license, is needed.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
 

Valuable Features

Microsoft Power Apps enables rapid, low-code app development with seamless Microsoft integration, enhancing workflows and data visualization efficiently.
ServiceNow Platform enhances efficiency with workflow automation, integration, scalability, and user-friendly interfaces for comprehensive service management.
It integrates seamlessly with Power Automate for process automation and connects with email, SharePoint, Power BI, and MS Teams, facilitating everyday processes.
The integration with SharePoint is part of the enterprise package, making it cost-effective.
The solutions are easily integrated with other Microsoft products.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
 

Categories and Ranking

Microsoft Power Apps
Ranking in Rapid Application Development Software
1st
Ranking in Low-Code Development Platforms
1st
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
93
Ranking in other categories
No ranking in other categories
ServiceNow Now Platform
Ranking in Rapid Application Development Software
11th
Ranking in Low-Code Development Platforms
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
No-Code Development Platforms (3rd)
 

Mindshare comparison

As of April 2025, in the Rapid Application Development Software category, the mindshare of Microsoft Power Apps is 14.5%, down from 22.4% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.8%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Guhan Eshwar - PeerSpot reviewer
Building tools with user-friendly interfaces abut needs integration improvements
An integration of Copilot options within Microsoft Power Apps would be useful. In UiPath apps, there is an autopilot function that uses a generative AI model, which creates layouts and connects data services automatically with a prompt. Such integration would be beneficial to build basic frameworks that can be enhanced. This would assist business process users who lack coding knowledge.
Fabio QUINTANILHA - PeerSpot reviewer
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.
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842,767 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
12%
Government
10%
Manufacturing Company
10%
Financial Services Firm
17%
Computer Software Company
10%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
Would you choose Microsoft Azure App Service or PowerApps?
Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer t...
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What needs improvement with ServiceNow Now Platform?
The analytics should be more readily available on the base product. Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
 

Also Known As

PowerApps, MS PowerApps
No data available
 

Overview

 

Sample Customers

TransAlta, Rackspace, Telstra
experian, beachbody, health partners
Find out what your peers are saying about Microsoft Power Apps vs. ServiceNow Now Platform and other solutions. Updated: March 2025.
842,767 professionals have used our research since 2012.