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AgilePoint vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024
 

Categories and Ranking

AgilePoint
Ranking in Rapid Application Development Software
26th
Ranking in Low-Code Development Platforms
25th
Average Rating
8.0
Number of Reviews
5
Ranking in other categories
Business Process Management (BPM) (33rd)
ServiceNow Now Platform
Ranking in Rapid Application Development Software
10th
Ranking in Low-Code Development Platforms
8th
Average Rating
8.4
Number of Reviews
44
Ranking in other categories
No-Code Development Platforms (3rd)
 

Mindshare comparison

As of November 2024, in the Rapid Application Development Software category, the mindshare of AgilePoint is 0.5%, up from 0.5% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Mohammad Alrawajih - PeerSpot reviewer
Aug 10, 2023
An affordable tool to create workflows requiring an easy initial setup phase
I use AgilePoint in one of the world's largest companies where I currently work. My team and I worked together and created forms, workflows, reports, emails, and a custom portal, which was a very difficult process. Sometimes, we use Dynamics 365 with Logic Apps and AgilePoint for some of our use…
Fabio QUINTANILHA - PeerSpot reviewer
May 31, 2024
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"AgilePoint's most valuable feature is process management."
"The solution's workflows are its most useful feature."
"The initial setup of AgilePoint was very easy."
"I like the design and the integration capacity. It's also easy to use."
"AgilePoint has improved our organization by making form implementation easier and to plan for future growth."
"It is an absolutely scalable solution."
"The initial setup is very straightforward."
"The main reason that people use ServiceNow is that performance is very good."
"The primary feature we find valuable is data management."
"It is a very stable solution."
"Now Platform's best features are collaboration, configurability, and customizability."
"This is a development platform that provides us with a strong database and a low code environment."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
 

Cons

"While the platform is good and it has a lot of options, I would like to see more alternative features in future versions such as connectors to IDM. Currently, they have only ADFS and Okta."
"Some issues with AgilePoint's design, AI and UX are some of the major problems we deal with when handling our company's business models or processes."
"It could be more flexible, but it's already a good solution for the designer."
"They should add more information about functionality."
"The solution should be able to support Docker. This would help make scalability easier."
"The solution is very expensive."
"The solution’s AI and NLP features could be improved."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"The price is a bit high and can be a bit of a barrier for some customers."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"This platform is used more by large companies because it is a little bit expensive."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
 

Pricing and Cost Advice

"I think the price is reasonable."
"Price-wise, AgilePoint is a cheap tool and a standard application for running analytics in an IT environment."
"I believe the pricing has changed recently. We had purchased one license per server, and it was about $2,000. It was a one-time payment. It's possible that they have recently implemented a new cost structure and now have yearly subscriptions."
"It is more cost-effective than local tools."
"The product is very expensive."
"The solution is expensive."
"It is expensive only."
"The pricing of this solution is done annually and it is very expensive."
"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"I would rate the pricing an eight out of ten, with ten being very expensive solution."
"The solution is expensive, and I rate it a ten for pricing."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Manufacturing Company
12%
Energy/Utilities Company
8%
Financial Services Firm
8%
Financial Services Firm
18%
Computer Software Company
12%
Government
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about AgilePoint?
AgilePoint's most valuable feature is process management.
What is your experience regarding pricing and costs for AgilePoint?
It is more cost-effective than local tools like Mendix Health System.
What needs improvement with AgilePoint?
There could be a knowledge base or a learning network included in the product. They should add more information about functionality. Additionally, it needs more integration with tools like Python a...
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
Pricing for ServiceNow depends on the model. Some models, like GRC and HRSD, are user-specific and can be quite expensive. Others are less costly but are based on the number of tickets or users.
What needs improvement with ServiceNow Now Platform?
The RPA feature in ServiceNow is quite good, but it is very expensive. If AI were better integrated into ServiceNow, it would lower the RPA costs and make the platform more accessible. Additionally...
 

Overview

 

Sample Customers

Caja Laboral, Elbit Systems, Daisy Brand
experian, beachbody, health partners
Find out what your peers are saying about AgilePoint vs. ServiceNow Now Platform and other solutions. Updated: October 2024.
814,763 professionals have used our research since 2012.