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AgilePoint vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AgilePoint
Ranking in Rapid Application Development Software
25th
Ranking in Low-Code Development Platforms
21st
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
6
Ranking in other categories
Business Process Management (BPM) (31st)
ServiceNow Now Platform
Ranking in Rapid Application Development Software
11th
Ranking in Low-Code Development Platforms
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
No-Code Development Platforms (3rd)
 

Mindshare comparison

As of April 2025, in the Rapid Application Development Software category, the mindshare of AgilePoint is 0.5%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.8%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Ayush S - PeerSpot reviewer
Provides efficient process management features, but it needs more integration capabilities
We use AgilePoint for an idea submission application for our business processes. It allows managers to review and update the approved idea on the dashboard AgilePoint's most valuable feature is process management. We can integrate it with many applications including Microsoft, UiPath, and other…
Fabio QUINTANILHA - PeerSpot reviewer
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"AgilePoint has improved our organization by making form implementation easier and to plan for future growth."
"AgilePoint's automation is excellent in managing different user roles and handling data associated with a particular instance of the workflow."
"AgilePoint's automation is excellent in managing different user roles and handling data associated with a particular instance of the workflow."
"AgilePoint's most valuable feature is process management."
"I like the design and the integration capacity. It's also easy to use."
"The initial setup of AgilePoint was very easy."
"The solution's workflows are its most useful feature."
"The solution is very comprehensive."
"The initial setup is very straightforward."
"The solution has more products than being an ITSM tool. Big customers such as those from Telcom tend to like it. Some of our customers use AI-based chatbots."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"The tool is generally easy to use, making it a very user-friendly product."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces."
"We have seen a big improvement in the experience that we want to create for our end users."
 

Cons

"While the platform is good and it has a lot of options, I would like to see more alternative features in future versions such as connectors to IDM. Currently, they have only ADFS and Okta."
"They should add more information about functionality."
"The solution should be able to support Docker. This would help make scalability easier."
"Integrations and customizations should be improved in AgilePoint and other low-code solutions."
"It could be more flexible, but it's already a good solution for the designer."
"Integrations and customizations should be improved in AgilePoint and other low-code solutions."
"Some issues with AgilePoint's design, AI and UX are some of the major problems we deal with when handling our company's business models or processes."
"ServiceNow Now Platform's technical support needs to improve."
"This platform is used more by large companies because it is a little bit expensive."
"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."
"The licensing for this solution, with respect to the user, needs to be improved."
"Bug and defect management are not available in ServiceNow."
"ServiceNow Now Platform's automation process needs improvement."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."
 

Pricing and Cost Advice

"Price-wise, AgilePoint is a cheap tool and a standard application for running analytics in an IT environment."
"I believe the pricing has changed recently. We had purchased one license per server, and it was about $2,000. It was a one-time payment. It's possible that they have recently implemented a new cost structure and now have yearly subscriptions."
"I think the price is reasonable."
"It is more cost-effective than local tools."
"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."
"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."
"The solution is expensive, and I rate it a ten for pricing."
"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."
"The price of the product falls on the higher side of the spectrum."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."
"It is expensive only."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
9%
University
7%
Government
7%
Financial Services Firm
17%
Computer Software Company
10%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about AgilePoint?
AgilePoint's most valuable feature is process management.
What is your experience regarding pricing and costs for AgilePoint?
AgilePoint is worth the money, especially for small teams. However, I am not familiar with their enterprise pricing model.
What needs improvement with AgilePoint?
There is room for improvement in integrations and customizations for AgilePoint and other low-code, no-code solutions. Additionally, the marketing of such products should be more honest. They often...
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What needs improvement with ServiceNow Now Platform?
The analytics should be more readily available on the base product. Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
 

Overview

 

Sample Customers

Caja Laboral, Elbit Systems, Daisy Brand
experian, beachbody, health partners
Find out what your peers are saying about AgilePoint vs. ServiceNow Now Platform and other solutions. Updated: March 2025.
844,944 professionals have used our research since 2012.