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AgilePoint vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AgilePoint
Ranking in Rapid Application Development Software
25th
Ranking in Low-Code Development Platforms
21st
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
6
Ranking in other categories
Business Process Management (BPM) (31st)
ServiceNow Now Platform
Ranking in Rapid Application Development Software
11th
Ranking in Low-Code Development Platforms
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
No-Code Development Platforms (3rd)
 

Mindshare comparison

As of April 2025, in the Rapid Application Development Software category, the mindshare of AgilePoint is 0.5%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.8%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Ayush S - PeerSpot reviewer
Provides efficient process management features, but it needs more integration capabilities
We use AgilePoint for an idea submission application for our business processes. It allows managers to review and update the approved idea on the dashboard AgilePoint's most valuable feature is process management. We can integrate it with many applications including Microsoft, UiPath, and other…
Fabio QUINTANILHA - PeerSpot reviewer
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"AgilePoint's automation is excellent in managing different user roles and handling data associated with a particular instance of the workflow."
"The initial setup of AgilePoint was very easy."
"I like the design and the integration capacity. It's also easy to use."
"AgilePoint's most valuable feature is process management."
"AgilePoint's automation is excellent in managing different user roles and handling data associated with a particular instance of the workflow."
"The solution's workflows are its most useful feature."
"AgilePoint has improved our organization by making form implementation easier and to plan for future growth."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"Learning materials, such as online courses, are readily available."
"ITOM Discovery is a great feature."
"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"It is a stable solution...It is a scalable solution."
"ServiceNow Now Platform is very powerful in terms of data management."
"The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly."
 

Cons

"The solution should be able to support Docker. This would help make scalability easier."
"While the platform is good and it has a lot of options, I would like to see more alternative features in future versions such as connectors to IDM. Currently, they have only ADFS and Okta."
"It could be more flexible, but it's already a good solution for the designer."
"Integrations and customizations should be improved in AgilePoint and other low-code solutions."
"Integrations and customizations should be improved in AgilePoint and other low-code solutions."
"Some issues with AgilePoint's design, AI and UX are some of the major problems we deal with when handling our company's business models or processes."
"They should add more information about functionality."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"The solution's user interface is very average, and it needs to be more enriched and user-friendly."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"They should reduce the solution's cost and make it more affordable for buyers."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"If AI were better integrated into ServiceNow, it would lower the RPA costs and make the platform more accessible."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"The product should be integrated with Power BI."
 

Pricing and Cost Advice

"I believe the pricing has changed recently. We had purchased one license per server, and it was about $2,000. It was a one-time payment. It's possible that they have recently implemented a new cost structure and now have yearly subscriptions."
"I think the price is reasonable."
"Price-wise, AgilePoint is a cheap tool and a standard application for running analytics in an IT environment."
"It is more cost-effective than local tools."
"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
"The solution is expensive, and I rate it a ten for pricing."
"The solution is expensive."
"There are extra expenses for maintaining the product apart from the licenses."
"I would rate the pricing an eight out of ten, with ten being very expensive solution."
"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."
"People seem to be buying the tool a lot. I think its licensing is okay."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
9%
Government
7%
University
7%
Financial Services Firm
16%
Computer Software Company
10%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about AgilePoint?
AgilePoint's most valuable feature is process management.
What is your experience regarding pricing and costs for AgilePoint?
AgilePoint is worth the money, especially for small teams. However, I am not familiar with their enterprise pricing model.
What needs improvement with AgilePoint?
There is room for improvement in integrations and customizations for AgilePoint and other low-code, no-code solutions. Additionally, the marketing of such products should be more honest. They often...
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.
What needs improvement with ServiceNow Now Platform?
The user interface could be modernized and made more attractive for users.
 

Overview

 

Sample Customers

Caja Laboral, Elbit Systems, Daisy Brand
experian, beachbody, health partners
Find out what your peers are saying about AgilePoint vs. ServiceNow Now Platform and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.