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Microsoft Azure App Service vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
6.8
ServiceNow Now Platform's support is praised for responsiveness and expertise, though basic support and configurations face challenges.
 

Room For Improvement

No sentiment score available
Sentiment score
4.6
ServiceNow needs better mobile features, integration, AI support, user experience, and pricing to enhance usability and adoption.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
 

Scalability Issues

No sentiment score available
No sentiment score available
ServiceNow Now Platform is scalable for large companies, integrates smoothly, supports growth, and adapts to evolving demands efficiently.
 

Setup Cost

No sentiment score available
Sentiment score
4.1
ServiceNow's high pricing, influenced by user count and features, is often justified by its valued functionalities.
ServiceNow Now Platform is an expensive product.
 

Stability Issues

No sentiment score available
Sentiment score
7.5
ServiceNow Now Platform is highly stable and reliable, with minimal downtime, robust performance, and easy adoption globally.
 

Valuable Features

No sentiment score available
Sentiment score
8.5
The platform excels in efficiency and productivity with advanced features, user-friendly design, and strong market positioning.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
 

Categories and Ranking

Microsoft Azure App Service
Ranking in Rapid Application Development Software
9th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
41
Ranking in other categories
Mobile Development Platforms (4th)
ServiceNow Now Platform
Ranking in Rapid Application Development Software
10th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
45
Ranking in other categories
Low-Code Development Platforms (8th), No-Code Development Platforms (3rd)
 

Mindshare comparison

As of November 2024, in the Rapid Application Development Software category, the mindshare of Microsoft Azure App Service is 3.4%, down from 4.3% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Mudasser Farooq Mian - PeerSpot reviewer
It's a one-stop shop, but the pricing could be more transparent
I want more transparency in billing. It would be better if we could understand and control the billing to customize it. Also, Microsoft should provide more guidance about the widgets and subsets of various products. The Microsoft portfolio is so huge that it's sometimes difficult to choose the correct option. There's always a chance we are paying more than necessary.
Fabio QUINTANILHA - PeerSpot reviewer
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
12%
Government
9%
Manufacturing Company
7%
Financial Services Firm
18%
Computer Software Company
13%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Would you choose Microsoft Azure App Service or PowerApps?
Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer t...
Do you recommend Microsoft Azure App Service?
I highly recommend Microsoft Azure. We have been using it for nearly four years. We mostly use it for creating and maintaining websites, such as content management systems like WordPress sites, whi...
What do you like most about Microsoft Azure App Service?
One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process.
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
Pricing for ServiceNow depends on the model. Some models, like GRC and HRSD, are user-specific and can be quite expensive. Others are less costly but are based on the number of tickets or users.
What needs improvement with ServiceNow Now Platform?
The RPA feature in ServiceNow is quite good, but it is very expensive. If AI were better integrated into ServiceNow, it would lower the RPA costs and make the platform more accessible. Additionally...
 

Also Known As

Azure App Service, MS Azure App Service
No data available
 

Overview

 

Sample Customers

Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
experian, beachbody, health partners
Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow Now Platform and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.