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GitHub CoPilot vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
GitHub CoPilot offers significant ROI with cost savings and productivity boosts, though perceptions vary by project and user.
Sentiment score
6.8
ServiceNow provides ROI through metrics, AI tools, and efficiency, benefiting larger enterprises despite cost concerns for smaller ones.
 

Customer Service

Sentiment score
6.5
GitHub CoPilot support varies, with mixed user experiences; documentation and community assistance are often used over direct contact.
Sentiment score
7.2
ServiceNow technical support is highly rated but lacks in basic support, often relying on internal teams for quick assistance.
With a large user base, it covers a wide range of questions, from simple to complex, ensuring that answers are available.
 

Scalability Issues

Sentiment score
7.3
GitHub CoPilot is praised for high scalability, supporting hundreds of users, though sometimes faces performance issues under heavy traffic.
Sentiment score
7.9
ServiceNow Now Platform is scalable, integrates seamlessly, supports thousands of users, and offers flexibility with straightforward licensing.
With an enterprise plan, there are no limitations, so scalability is not an issue.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
 

Stability Issues

Sentiment score
7.6
GitHub CoPilot is praised for functionality despite stability issues, with reliability improving and suggestions for proxy handling improvements.
Sentiment score
8.4
EMEA users praise ServiceNow Now Platform for 99.9% reliability, consistent uptime, multilingual support, and seamless daily performance.
In most cases, it does not generate irrelevant code.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
 

Room For Improvement

GitHub CoPilot needs accuracy, integration, stability, and affordability, plus broader language support and improved user control for better engagement.
ServiceNow users seek better licensing clarity, UI, integration, programming support, and technical support due to cost and customization issues.
There is excellent support across various code editors like JetBrains, VS Code, and NeoGen.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
 

Setup Cost

GitHub Copilot offers free and paid versions with flexible pricing starting at $10, rated affordable by users.
ServiceNow is costly due to variable licensing and module fees, making it less flexible for smaller organizations.
They recently made Copilot free to use up to a certain limit, which is a positive change.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
 

Valuable Features

GitHub CoPilot boosts productivity with code suggestions, auto-completion, and multi-language support, enhancing efficiency and rapid development.
ServiceNow Platform enhances efficiency with workflow automation, integration, scalability, and user-friendly interfaces for comprehensive service management.
Copilot is integrated into my environment, providing the context and the bigger picture of how the code is used throughout the project.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
 

Categories and Ranking

GitHub CoPilot
Ranking in Rapid Application Development Software
9th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
27
Ranking in other categories
AI Code Assistants (2nd)
ServiceNow Now Platform
Ranking in Rapid Application Development Software
11th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
Low-Code Development Platforms (8th), No-Code Development Platforms (3rd)
 

Mindshare comparison

As of March 2025, in the Rapid Application Development Software category, the mindshare of GitHub CoPilot is 5.2%, up from 1.1% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.7%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

TarunRevalla - PeerSpot reviewer
Saves time with context-aware code suggestions and seamless integration
In terms of improvements for Copilot, I haven't considered much since it offers many useful interactions. It integrates well with GitHub repositories, tracks changes on PRs, and provides valuable suggestions where applicable. There is excellent support across various code editors like JetBrains, VS Code, and NeoGen. I also run many automations within GitHub. When an NPR is raised, it automatically provides suggestions, which is part of the enterprise edition without limitations. While I don't see immediate room for improvement, one suggestion is for Copilot to provide specific suggestions for certain lines of code instead of rewriting entire sections. If the tool could focus on specific lines where changes are suggested, it would save time and reduce server load.
Fabio QUINTANILHA - PeerSpot reviewer
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
11%
Healthcare Company
9%
Manufacturing Company
8%
Financial Services Firm
18%
Computer Software Company
10%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for GitHub CoPilot?
They recently made Copilot free to use up to a certain limit, which is a positive change. The pricing aligns with other AI agents like Chargebee and Anthropic Cloud. The ability to switch between m...
What needs improvement with GitHub CoPilot?
In terms of improvements for Copilot, I haven't considered much since it offers many useful interactions. It integrates well with GitHub repositories, tracks changes on PRs, and provides valuable s...
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What needs improvement with ServiceNow Now Platform?
The analytics should be more readily available on the base product. Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
 

Overview

 

Sample Customers

Information Not Available
experian, beachbody, health partners
Find out what your peers are saying about GitHub CoPilot vs. ServiceNow Now Platform and other solutions. Updated: March 2025.
842,296 professionals have used our research since 2012.