GitHub CoPilot vs ServiceNow Now Platform comparison

GitHub and ServiceNow are both solutions in the Rapid Application Development Software category. GitHub is ranked #9 with an average rating of 8.1, while ServiceNow is ranked #14 with an average rating of 7.9. GitHub holds a 4.7% mindshare in RADS, compared to ServiceNow’s 1.9% mindshare. Additionally, 96% of GitHub users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

GitHub CoPilot

Read 30 GitHub CoPilot reviews

4,494 Views
2,921 Comparison Views

96% willing to recommend

ServiceNow Now Platform

Read 49 ServiceNow Now Platform reviews

1,925 Views
1,425 Comparison Views

97% willing to recommend

GitHub CoPilot

ServiceNow Now Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow Now Platform and GitHub CoPilot compete in enhancing operational and development efficiency. ServiceNow excels in comprehensive service management, while GitHub CoPilot leads in AI-driven coding assistance for developers.

Features: ServiceNow Now Platform offers IT service management features including request cataloging, incident management, and automation. Its robust workflow capabilities and integration support enhance productivity in various environments. On the other hand, GitHub CoPilot emphasizes code generation, providing code suggestions and reviews to aid developers. Its context-aware solutions boost productivity by offering relevant coding insights and support.

Room for Improvement: ServiceNow needs simpler licensing, cost reduction, and improved UI and customization options; it should also advance its integration with niche solutions. GitHub CoPilot requires better suggestion accuracy, expanded language support, and enhanced integration with varied environments. Both platforms need continual enhancement in line with user demands.

Ease of Deployment and Customer Service: ServiceNow supports deployment across public, private, hybrid clouds, and on-premises, offering variable but generally robust technical support. GitHub CoPilot mainly supports on-premises, with consistently favorable and responsive support. ServiceNow's deployment flexibility is broad, while GitHub CoPilot provides uniform user support.

Pricing and ROI: ServiceNow faces criticism for high pricing, especially impacting smaller enterprises despite promising ROI for large-scale operations. It involves significant costs for licensing and implementation. GitHub CoPilot offers tiered pricing making it affordable and effective for enhancing productivity, providing a cost-effective solution for various users relative to ServiceNow's potentially cost-prohibitive nature for smaller companies.

To learn more, read our detailed GitHub CoPilot vs. ServiceNow Now Platform Report (Updated: December 2025).

Buyer's Guide

GitHub CoPilot vs. ServiceNow Now Platform

December 2025

Download the complete report

Helped 879,425 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.3

GitHub CoPilot boosts productivity and reduces costs with up to 500% return, improving customer experience and documentation efficiency.

Sentiment score

6.2

Large enterprises benefit from ServiceNow's platform ROI, while smaller companies may struggle to justify the cost without full use.

Efficiencies with GitHub CoPilot have improved by 30%, which means a quicker go-to market and a simplified way of documenting technical designs.

BhavneetKaur

Vice President of Products at C5i

For more quotes and insights, download the GitHub CoPilot report

No quotes available

For more quotes and insights, download the ServiceNow Now Platform report

Customer Service

Sentiment score

4.6

Users have mixed experiences with GitHub CoPilot support, praising community help but noting occasional response delays and onboarding improvements.

Sentiment score

7.2

ServiceNow Now Platform offers effective, knowledgeable support, praised for expertise, though sometimes varies with regional availability and support level.

With a large user base, it covers a wide range of questions, from simple to complex, ensuring that answers are available.

TarunRevalla

Software Engineer at a tech vendor with 1,001-5,000 employees

GitHub technical support is excellent.

Majd Alasfar

AppSec engineer at EastNets Holding Ltd.

For more quotes and insights, download the GitHub CoPilot report

They generally know what they are talking about.

Srivathsa Ramachandran

Associate director at Accenture

For more quotes and insights, download the ServiceNow Now Platform report

Scalability Issues

Sentiment score

6.9

GitHub CoPilot scales effectively, providing easy cloud-based scalability and flexibility, despite occasional traffic issues and automation challenges.

Sentiment score

7.8

ServiceNow Now Platform is scalable, customizable, and adaptable, supporting thousands of users with effective integration and minimal performance issues.

It cannot be fully depended on to build every component and run a large enterprise application without significant human intervention.

BhavneetKaur

Vice President of Products at C5i

With an enterprise plan, there are no limitations, so scalability is not an issue.

TarunRevalla

Software Engineer at a tech vendor with 1,001-5,000 employees

It is quite easy to scale.

TusharShankar

QA Manager at Synechron

For more quotes and insights, download the GitHub CoPilot report

Users can build and modify the platform according to their needs.

SiddharthZunjarrao

Associate Director at KPMG India

It is easily scalable and very powerful in this direction.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Stability Issues

Sentiment score

7.3

GitHub CoPilot is generally stable, rated highly by users, with minor connectivity issues noted primarily in large enterprises.

Sentiment score

8.1

ServiceNow Now Platform is praised for stability, impressive uptime, AI automation performance, and reliable cloud support with integration assistance.

At certain times, you may not get the required response and realize it's either down or not responding for other reasons.

BhavneetKaur

Vice President of Products at C5i

In most cases, it does not generate irrelevant code.

TarunRevalla

Software Engineer at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the GitHub CoPilot report

I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

ServiceNow Now Platform has improved it since then.

Mayur Patil

Assistant Manager at Wipro Limited

For more quotes and insights, download the ServiceNow Now Platform report

Room For Improvement

GitHub CoPilot needs better language support, IDE integration, user control, contextual accuracy, debugging, and technology support with cost concerns.

ServiceNow's platform needs enhancements in licensing, UI, mobile capabilities, integration, automation, customization, and pricing to improve user experience.

Users should not be 100% reliant on AI or any LLMs. They need to work on it and they need to review the code.

TusharShankar

QA Manager at Synechron

There is excellent support across various code editors like JetBrains, VS Code, and NeoGen.

TarunRevalla

Software Engineer at a tech vendor with 1,001-5,000 employees

To understand our application better and learn from it would likely require access to the entire codebase, which a lot of companies may not allow.

BhavneetKaur

Vice President of Products at C5i

For more quotes and insights, download the GitHub CoPilot report

Historical data isn't as easily available as expected and it requires buying additional licenses for more features.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

It lacks support for rollbacks in case of complex customer processes.

SiddharthZunjarrao

Associate Director at KPMG India

The user interface could be modernized and made more attractive for users.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Setup Cost

GitHub CoPilot offers a free version, personal and enterprise pricing, with varied perceptions on its value and affordability.

ServiceNow's pricing is high but justified by functionality, with costs varying by user count, modules, and features used.

They recently made Copilot free to use up to a certain limit, which is a positive change.

TarunRevalla

Software Engineer at a tech vendor with 1,001-5,000 employees

The kind of use that I am having with a $20-30 license, I think it is really of really good help.

TusharShankar

QA Manager at Synechron

For more quotes and insights, download the GitHub CoPilot report

ServiceNow Now Platform falls within the more expensive tier of a product.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

ServiceNow Now Platform is an expensive product.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

For more quotes and insights, download the ServiceNow Now Platform report

Valuable Features

GitHub CoPilot boosts coding productivity with AI-driven suggestions, multi-language support, and IDE integration for efficient development.

ServiceNow Now Platform excels in reliability, automation, and integration, offering robust incident management and user-friendly, scalable solutions.

It is certainly time-saving; we have seen upwards of around 30% plus of time savings using GitHub CoPilot.

BhavneetKaur

Vice President of Products at C5i

Things which were taking like two days are now finished within half an hour.

TusharShankar

QA Manager at Synechron

Copilot is integrated into my environment, providing the context and the bigger picture of how the code is used throughout the project.

TarunRevalla

Software Engineer at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the GitHub CoPilot report

The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

It is extremely powerful and very much customizable, which allows for quick building of solutions around it.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.

SiddharthZunjarrao

Associate Director at KPMG India

For more quotes and insights, download the ServiceNow Now Platform report

Categories and Ranking

GitHub CoPilot

Ranking in Rapid Application Development Software

9th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

AI Code Assistants (2nd)

ServiceNow Now Platform

Ranking in Rapid Application Development Software

14th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Low-Code Development Platforms (9th), No-Code Development Platforms (4th), Business Orchestration and Automation Technologies (14th)

Mindshare comparison

As of January 2026, in the Rapid Application Development Software category, the mindshare of GitHub CoPilot is 4.7%, up from 4.7% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Market Share Distribution
Product	Market Share (%)
GitHub CoPilot	4.7%
ServiceNow Now Platform	1.9%
Other	93.4%

Rapid Application Development Software

Featured Reviews

TusharShankar

QA Manager at Synechron

AI coding assistant has transformed development speed and supports learning new languages

Any technology comes with two things, or rather anything in this world has both sides, good and bad. LLMs also have the same thing. The bad part is for a person who is 100% dependent on AI because they won't be able to learn more if they are 100% dependent on that. The main thing is that there has to be restraint from our side. I won't say it is from the tool side, but from our side, we need to learn and we need to work on it. We need to review the code. That is one thing that we need to do from our end. From a technology perspective, it is designed to help us out, and it is totally on our side of thinking about how exactly we are going to use that. There is not any area for improvement from the tool side, but it is from the users altogether. Users should not be 100% reliant on AI or any LLMs. They need to work on it and they need to review the code.

Read full review

Mayur Patil

Assistant Manager at Wipro Limited

Has supported day-to-day operations through reporting, ticketing, and automation features

I am still using ServiceNow Now Platform. I have worked with Qualys in one of my customers, but not much. I wanted to know whether there is any module of Rubrik in ServiceNow Now Platform. I am an end user and do not work with the solution provided for ServiceNow Now Platform separately. I work with ServiceNow Now Platform. I have not worked with app development capabilities. Regarding the integration capability of ServiceNow Now Platform, I can say it is compatible with most of the technologies for my connectivity with other systems. I cannot comment on analytics insights, as I have not worked on it, so I cannot say it improved my service efficiency. I do not remember if I have worked with something different for the same purpose. My overall rating for this review is eight out of ten.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Financial Services Firm

14%

Government

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	2
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	34

Questions from the Community

What do you like most about GitHub CoPilot?

The product is easy to integrate.

See all answers

What is your experience regarding pricing and costs for GitHub CoPilot?

I am not fully aware of the pricing details as my company manages it, but I recall it was not inexpensive.

See all answers

What needs improvement with GitHub CoPilot?

GitHub CoPilot should be integrated with different IDEs beyond VS Code, as it is currently only supported by VS Code.

See all answers

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I find the tool to be quite affordable.

See all answers

What needs improvement with ServiceNow Now Platform?

I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...

See all answers

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Compared 6% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

GitHub CoPilot

December 2025

Download GitHub CoPilot product report

Buyer's Guide

ServiceNow Now Platform

December 2025

Download ServiceNow Now Platform product report

Overview

GitHub CoPilot accelerates developer productivity with code generation, test case creation, and code explanation. It provides context-aware suggestions, integrates with popular IDEs, and supports multiple languages.

GitHub CoPilot significantly boosts development efficiency by reducing coding and debugging time. Its user-friendly auto-complete and variable detection features streamline complex tasks, serving as a learning tool for developers. Areas needing improvement include its accuracy, stability, and broader integration with IDEs and languages. Users find the pricing strategy expensive and wish for enhanced contextual understanding, diverse result formats, and image support. Expanded functionality and better integration in highly regulated environments are important for future growth.

What are the most valued features of GitHub CoPilot?

Code Generation: Accelerates coding with smart suggestions.
Test Case Creation: Streamlines automated testing.
Code Explanation: Offers detailed insights into code segments.
Context-Aware Suggestions: Provides personalized assistance.
Multi-Language Support: Enhances versatility across programming languages.

Which benefits should users look for in reviews?

Increased Efficiency: Reduces time spent on coding tasks.
Enhanced Productivity: Speeds up the development process.
Learning Aid: Aids developers in understanding and creating complex code.
Task Automation: Facilitates automating repetitive coding tasks.

Utilized across industries to enhance application development and productivity, GitHub CoPilot assists in generating code snippets, writing code skeletons, analyzing documents, and automating workflows. It supports coding best practices, prompt engineering, and natural language processing. Developers leverage its capabilities for creating meeting summaries, report recommendations, and content ideas, thereby optimizing workflow efficiency.

GitHub

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Information Not Available

experian, beachbody, health partners

Buyer's Guide

GitHub CoPilot vs. ServiceNow Now Platform

December 2025

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