Temenos Quantum and ServiceNow Now Platform compete in the field of enterprise software solutions, specifically focusing on IT service management and mobile app development, respectively. ServiceNow Now Platform often has the upper hand with its comprehensive features and extensive IT service management tools.
Features: Temenos Quantum offers robust mobile app development, excellent integration capabilities, and robust security features. ServiceNow Now Platform shines with its automation features, comprehensive IT service management tools, and advanced analytics. ServiceNow leads in overall functionality.
Room for Improvement: Temenos Quantum users seek more streamlined workflows, better documentation, and enhanced reporting capabilities. ServiceNow Now Platform users express a need for improved customization options, a more intuitive design, and better mobile interface.
Ease of Deployment and Customer Service: Temenos Quantum is valued for its straightforward deployment process, responsive customer service, and minimal training requirements. ServiceNow Now Platform, while also praised for deployment, is noted for its extensive implementation time, effective customer support, and comprehensive training programs.
Pricing and ROI: Temenos Quantum is recognized for lower setup costs, quicker ROI, and flexible pricing plans. ServiceNow Now Platform, despite higher initial costs, offers long-term value with substantial ROI and comprehensive subscription packages. Users find ServiceNow worth the investment despite higher upfront expenses.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
ServiceNow Now Platform is an expensive product.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.
ServiceNow Now Platform Features
ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:
ServiceNow Now Platform Benefits
There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:
Reviews from Real Users
ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.
YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
“The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.
Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”
Temenos Quantum is a Multiexperience Development Platform (MXDP) that combines ease-of-use and speed of low-code productivity with deep enterprise capabilities for both consumer grade digital experiences across multiple touchpoints and robust backend services for identity, integration, orchestration, business process automation, and business rules management.
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