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ServiceNow Now Platform vs Temenos Quantum comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.8
ServiceNow Now Platform's support is praised for responsiveness and expertise, though basic support and configurations face challenges.
Sentiment score
5.6
Temenos Quantum's support is generally helpful with a good ticketing system, but response times and experiences vary.
 

Room For Improvement

Sentiment score
4.6
ServiceNow needs better mobile features, integration, AI support, user experience, and pricing to enhance usability and adoption.
No sentiment score available
Temenos Quantum requires security, interface, and stability enhancements, better integration, faster support, flexible widgets, and improved development tools.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
 

Scalability Issues

No sentiment score available
ServiceNow Now Platform is scalable for large companies, integrates smoothly, supports growth, and adapts to evolving demands efficiently.
No sentiment score available
Temenos Quantum is praised for scalability and performance, supporting 100-1000 users, despite some complexity concerns compared to Flutter or React.
 

Setup Cost

Sentiment score
4.1
ServiceNow's high pricing, influenced by user count and features, is often justified by its valued functionalities.
No sentiment score available
Temenos Quantum is costly, with prices ranging from $70,000 to $500,000, though some users find it affordable.
ServiceNow Now Platform is an expensive product.
 

Stability Issues

Sentiment score
7.5
ServiceNow Now Platform is highly stable and reliable, with minimal downtime, robust performance, and easy adoption globally.
No sentiment score available
Temenos Quantum is stable and reliable with frequent updates, but areas like pending applications and front-end need improvement.
 

Valuable Features

Sentiment score
8.5
The platform excels in efficiency and productivity with advanced features, user-friendly design, and strong market positioning.
No sentiment score available
Temenos Quantum is valued for its user-friendliness, customizability, integration, security, and comprehensive mobile and web development features.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
 

Categories and Ranking

ServiceNow Now Platform
Ranking in Rapid Application Development Software
10th
Ranking in Low-Code Development Platforms
8th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
45
Ranking in other categories
No-Code Development Platforms (3rd)
Temenos Quantum
Ranking in Rapid Application Development Software
19th
Ranking in Low-Code Development Platforms
16th
Average Rating
7.2
Reviews Sentiment
7.3
Number of Reviews
15
Ranking in other categories
Mobile App Platforms (3rd), Mobile Development Platforms (9th)
 

Mindshare comparison

As of November 2024, in the Rapid Application Development Software category, the mindshare of ServiceNow Now Platform is 1.6%, down from 1.7% compared to the previous year. The mindshare of Temenos Quantum is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Fabio QUINTANILHA - PeerSpot reviewer
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.
Zain Omer - PeerSpot reviewer
Though a secure tool for building applications, there is a need to improve its stability
There is a lot of room for improvement in Temenos Quantum. Temenos Quantum is not quite stable yet. Improvements can be made to make Temenos Quantum stable. Improvements are needed in the solution, considering how my company needs to raise a lot of tickets with the technical support team of Temenos for some basic issues every time. There are some features in Temenos Quantum that I want to be stabilized by Temenos, just like in Android Studio and Xcode. Building an application using Temenos Quantum is not difficult, but my company needs to seek some support for the solution all the time.
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
13%
Government
10%
Manufacturing Company
8%
Financial Services Firm
40%
Computer Software Company
17%
Government
6%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
Pricing for ServiceNow depends on the model. Some models, like GRC and HRSD, are user-specific and can be quite expensive. Others are less costly but are based on the number of tickets or users.
What needs improvement with ServiceNow Now Platform?
The RPA feature in ServiceNow is quite good, but it is very expensive. If AI were better integrated into ServiceNow, it would lower the RPA costs and make the platform more accessible. Additionally...
What do you like most about Temenos Quantum?
Comparing other solutions with Temenos Quantum, the later is less mature and presents several issues. Implementing Temenos Quantum has been challenging, resembling a nightmare compared to the smoot...
What needs improvement with Temenos Quantum?
The UI lacks flexibility, especially regarding customizations. There are numerous issues at the fabric end, and working with the visualizer is extremely challenging. Basic development tasks require...
 

Also Known As

No data available
KonyOne, Kony, Kony Quantum
 

Learn More

Video not available
 

Overview

 

Sample Customers

experian, beachbody, health partners
Partners FCU, Banco Bolivariano, PSECU, CFG Bank, Commerce Bank
Find out what your peers are saying about ServiceNow Now Platform vs. Temenos Quantum and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.