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ServiceNow Now Platform vs Temenos Quantum comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024
 

Categories and Ranking

ServiceNow Now Platform
Ranking in Rapid Application Development Software
10th
Ranking in Low-Code Development Platforms
8th
Average Rating
8.4
Number of Reviews
44
Ranking in other categories
No-Code Development Platforms (3rd)
Temenos Quantum
Ranking in Rapid Application Development Software
19th
Ranking in Low-Code Development Platforms
16th
Average Rating
7.2
Number of Reviews
15
Ranking in other categories
Mobile App Platforms (3rd), Mobile Development Platforms (9th)
 

Mindshare comparison

As of November 2024, in the Rapid Application Development Software category, the mindshare of ServiceNow Now Platform is 1.6%, down from 1.7% compared to the previous year. The mindshare of Temenos Quantum is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Fabio QUINTANILHA - PeerSpot reviewer
May 31, 2024
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.
Zain Omer - PeerSpot reviewer
Sep 28, 2023
Though a secure tool for building applications, there is a need to improve its stability
There is a lot of room for improvement in Temenos Quantum. Temenos Quantum is not quite stable yet. Improvements can be made to make Temenos Quantum stable. Improvements are needed in the solution, considering how my company needs to raise a lot of tickets with the technical support team of Temenos for some basic issues every time. There are some features in Temenos Quantum that I want to be stabilized by Temenos, just like in Android Studio and Xcode. Building an application using Temenos Quantum is not difficult, but my company needs to seek some support for the solution all the time.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product's most advantageous feature is platform innovation."
"The level of automation within the platform is great."
"Now Platform's best features are collaboration, configurability, and customizability."
"The tool is generally easy to use, making it a very user-friendly product."
"Learning materials, such as online courses, are readily available."
"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
"The solution is in Gartner's Magic Quadrant."
"It is a scalable and a stable platform."
"The initial setup of Temenos Quantum was easy."
"The most valuable feature is usability. You can develop components inside it and reuse them in different parts of your application, wherever needed. You can replicate them. There's also a Quantum Fabric on the back end, which provides a middle layer between your database and the third-party systems you need to integrate. It also provides the integration to handle all sorts of exceptions and timeouts on the Fabric. This makes it easy to troubleshoot errors coming from third-party APIs."
"It is an important solution for reducing the development efforts by developing a mobile application efficiently, in a shorter period of time, across multiple platforms, such as Android and iOS."
"I like the complete, professional social site."
"The best feature is the Kony Studio, which is the product that is used to develop interfaces."
"The main benefit lies in its exceptional speed of implementation."
"The most valuable features of Temenos Quantum are user-friendliness and customizability."
"You can build your own customized, native, mobile applications in an efficient matter."
 

Cons

"The cost has room for improvement. It is currently expensive."
"The licensing for this solution, with respect to the user, needs to be improved."
"ServiceNow Now Platform's adoption seems to be a main challenge for our clients."
"We would like to see AI used to automate some of the functionality in this solution."
"The price is a bit high and can be a bit of a barrier for some customers."
"The UI is very bad and needs to be updated."
"The basic reporting system is rather static."
"The product's UI is ugly, making it an area where improvements are required."
"When developing our application, we also encountered certain issues related to delays and time-consuming builds."
"There are many issues when integrating with native sides when building an Android application of the retail accelerator or an iOS application of the retail actuator. We have to incorporate on the native side of things, which creates a lot of issues. Temenos Quantum is a proprietary product and not open source. There is not much information available on the internet for developers to reference when solving issues. You have to contact the help desk, who will then give you an appointment and work to resolve the issue. In terms of what Temenos can do better, they can make the product more mature so that we do not encounter as many black holes when encountering an issue."
"We would like to have widgets for graphs and analytics, as well as the integration of machine learning."
"The technology of the solution needs an update. It is deficient in terms of connectivity."
"Some features are only enabled for paid users. It would be much better if they enabled those features without having to pay. I would also like to see them publish information about future technologies on the Home screen under a separate tab. That would be an improvement."
"There is definitely room for improvement, especially in the areas of AI, AR, and DR for mobile and web applications"
"The UI lacks flexibility, especially regarding customizations. There are numerous issues at the fabric end, and working with the visualizer is extremely challenging. Basic development tasks require a high-end machine, and even clicking on an icon initiates a thirty-second processing time. The challenges mainly revolve around fabric and content."
"Temenos Quantum is not quite stable yet."
 

Pricing and Cost Advice

"The price of the product falls on the higher side of the spectrum."
"The solution is expensive."
"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."
"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."
"The pricing of this solution is done annually and it is very expensive."
"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."
"It is expensive only."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
"The product is expensive. First, they must purchase the product, and then pay an annual renewal fee. The renewal fee depends on the product details and the license term’s length. Clients can buy licenses for five or ten years and pay for them upfront, or they can set up a yearly renewal cycle."
"Temenos Quantum is an expensive tool. Taking into consideration my company's use of Temenos Quantum for a bank, the costs attached to the solution ranged from 3,00,000 to 5,00,000 USD for building one application for the bank."
"This is an expensive solution, and it is the biggest challenge that we face when we present this platform to customers."
"It is expensive solution."
"​The price is too high. The annual cost for the Kony license is very high. Every year you have to renew it in order to maintain it​"
report
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
12%
Government
10%
Manufacturing Company
9%
Financial Services Firm
39%
Computer Software Company
15%
Real Estate/Law Firm
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
Pricing for ServiceNow depends on the model. Some models, like GRC and HRSD, are user-specific and can be quite expensive. Others are less costly but are based on the number of tickets or users.
What needs improvement with ServiceNow Now Platform?
The RPA feature in ServiceNow is quite good, but it is very expensive. If AI were better integrated into ServiceNow, it would lower the RPA costs and make the platform more accessible. Additionally...
What do you like most about Temenos Quantum?
Comparing other solutions with Temenos Quantum, the later is less mature and presents several issues. Implementing Temenos Quantum has been challenging, resembling a nightmare compared to the smoot...
What needs improvement with Temenos Quantum?
The UI lacks flexibility, especially regarding customizations. There are numerous issues at the fabric end, and working with the visualizer is extremely challenging. Basic development tasks require...
 

Also Known As

No data available
KonyOne, Kony, Kony Quantum
 

Learn More

Video not available
 

Overview

 

Sample Customers

experian, beachbody, health partners
Partners FCU, Banco Bolivariano, PSECU, CFG Bank, Commerce Bank
Find out what your peers are saying about ServiceNow Now Platform vs. Temenos Quantum and other solutions. Updated: October 2024.
814,763 professionals have used our research since 2012.