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ServiceNow Now Platform vs Temenos Quantum comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
ServiceNow provides ROI through metrics, AI tools, and efficiency, benefiting larger enterprises despite cost concerns for smaller ones.
Sentiment score
7.8
Organizations using Temenos Quantum report increased development efficiency, cost savings, improved security, seamless integration, and scalable architecture benefits.
 

Customer Service

Sentiment score
7.2
ServiceNow technical support is highly rated but lacks in basic support, often relying on internal teams for quick assistance.
Sentiment score
5.7
Temenos Quantum's support is generally helpful with a good ticketing system, but response times and experiences vary.
 

Scalability Issues

Sentiment score
7.9
ServiceNow Now Platform is scalable, integrates seamlessly, supports thousands of users, and offers flexibility with straightforward licensing.
Sentiment score
7.0
Temenos Quantum is praised for scalability and performance, supporting 100-1000 users, despite some complexity concerns compared to Flutter or React.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
 

Stability Issues

Sentiment score
8.4
EMEA users praise ServiceNow Now Platform for 99.9% reliability, consistent uptime, multilingual support, and seamless daily performance.
Sentiment score
7.5
Temenos Quantum is stable and reliable with frequent updates, but areas like pending applications and front-end need improvement.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
 

Room For Improvement

ServiceNow users seek better licensing clarity, UI, integration, programming support, and technical support due to cost and customization issues.
Temenos Quantum requires security, interface, and stability enhancements, better integration, faster support, flexible widgets, and improved development tools.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
 

Setup Cost

ServiceNow is costly due to variable licensing and module fees, making it less flexible for smaller organizations.
Temenos Quantum is costly, with prices ranging from $70,000 to $500,000, though some users find it affordable.
ServiceNow Now Platform falls within the more expensive tier of a product.
ServiceNow Now Platform is an expensive product.
 

Valuable Features

ServiceNow Platform enhances efficiency with workflow automation, integration, scalability, and user-friendly interfaces for comprehensive service management.
Temenos Quantum is valued for its user-friendliness, customizability, integration, security, and comprehensive mobile and web development features.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
 

Categories and Ranking

ServiceNow Now Platform
Ranking in Rapid Application Development Software
11th
Ranking in Low-Code Development Platforms
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
No-Code Development Platforms (3rd)
Temenos Quantum
Ranking in Rapid Application Development Software
19th
Ranking in Low-Code Development Platforms
14th
Average Rating
7.2
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
Mobile App Platforms (3rd), Mobile Development Platforms (8th)
 

Mindshare comparison

As of March 2025, in the Rapid Application Development Software category, the mindshare of ServiceNow Now Platform is 1.7%, up from 1.7% compared to the previous year. The mindshare of Temenos Quantum is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Fabio QUINTANILHA - PeerSpot reviewer
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.
Zain Omer - PeerSpot reviewer
Though a secure tool for building applications, there is a need to improve its stability
There is a lot of room for improvement in Temenos Quantum. Temenos Quantum is not quite stable yet. Improvements can be made to make Temenos Quantum stable. Improvements are needed in the solution, considering how my company needs to raise a lot of tickets with the technical support team of Temenos for some basic issues every time. There are some features in Temenos Quantum that I want to be stabilized by Temenos, just like in Android Studio and Xcode. Building an application using Temenos Quantum is not difficult, but my company needs to seek some support for the solution all the time.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
10%
Government
9%
Manufacturing Company
7%
Financial Services Firm
41%
Computer Software Company
16%
Government
5%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What needs improvement with ServiceNow Now Platform?
The analytics should be more readily available on the base product. Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
What do you like most about Temenos Quantum?
Comparing other solutions with Temenos Quantum, the later is less mature and presents several issues. Implementing Temenos Quantum has been challenging, resembling a nightmare compared to the smoot...
What needs improvement with Temenos Quantum?
The UI lacks flexibility, especially regarding customizations. There are numerous issues at the fabric end, and working with the visualizer is extremely challenging. Basic development tasks require...
 

Also Known As

No data available
KonyOne, Kony, Kony Quantum
 

Overview

 

Sample Customers

experian, beachbody, health partners
Partners FCU, Banco Bolivariano, PSECU, CFG Bank, Commerce Bank
Find out what your peers are saying about ServiceNow Now Platform vs. Temenos Quantum and other solutions. Updated: March 2025.
842,651 professionals have used our research since 2012.