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SS&C Blue Prism vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Now Platform
Ranking in Low-Code Development Platforms
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
Rapid Application Development Software (11th), No-Code Development Platforms (3rd)
SS&C Blue Prism
Ranking in Low-Code Development Platforms
25th
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
3
Ranking in other categories
Business Process Design (21st), Business Process Management (BPM) (34th), Process Automation (26th), Medical Insurance Claims Software (3rd), Insurance Claims Processing (5th), Document Management Software (15th), Intelligent Document Processing (IDP) (16th), Loan Management Software (2nd), Document Automation Software (11th)
 

Mindshare comparison

As of April 2025, in the Low-Code Development Platforms category, the mindshare of ServiceNow Now Platform is 2.3%, up from 1.5% compared to the previous year. The mindshare of SS&C Blue Prism is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Low-Code Development Platforms
 

Featured Reviews

Fabio QUINTANILHA - PeerSpot reviewer
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.
Gavin Beckett - PeerSpot reviewer
Design studio enables effective automation while licensing needs improvement
I noticed that it lacks the ability to automatically record the process steps like some of its competitors. Having this capability could accelerate the process. The delivery methodology felt somewhat waterfall in style and not sufficiently agile. Additionally, the licensing model was somewhat prohibitive. It was not developed in a consumption-based manner, however, rather in a fixed-price licensing model that did not account for volumes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"It is a stable solution...It is a scalable solution."
"The product's most advantageous feature is platform innovation."
"It is a stable solution...It is a scalable solution."
"The initial setup is very straightforward."
"It is a scalable and a stable platform."
"It is an absolutely scalable solution."
"The integration with other tools is pretty good."
"I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful."
"Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer."
"The key feature of SS&C that I find valuable is the general workflow visibility."
 

Cons

"The UI is not intuitive."
"The analytics should be more readily available on the base product."
"The product should be integrated with Power BI."
"We would like to see AI used to automate some of the functionality in this solution."
"The analytics should be more readily available on the base product."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"There is a need for improved integration with external systems in SS&C."
"Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators."
"I noticed that it lacks the ability to automatically record the process steps like some of its competitors."
 

Pricing and Cost Advice

"It's expensive and if you need some analytical views of your activity, there is an additional cost."
"People seem to be buying the tool a lot. I think its licensing is okay."
"The solution is expensive."
"The product is very expensive."
"It is expensive only."
"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."
"There are extra expenses for maintaining the product apart from the licenses."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
10%
Government
9%
Manufacturing Company
7%
Financial Services Firm
24%
Computer Software Company
16%
Insurance Company
12%
Construction Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What needs improvement with ServiceNow Now Platform?
The analytics should be more readily available on the base product. Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
What is your experience regarding pricing and costs for SS&C Blue Prism?
The pricing was not particularly competitive. It wasn't flexible for different geographies. For instance, in Africa, they didn't have a different pricing model to account for affordability. The pri...
What needs improvement with SS&C Blue Prism?
There is a need for improved integration with external systems in SS&C. Currently, integration is limited to web services and K scripts for connecting to third-party systems, which I believe ca...
What is your primary use case for SS&C Blue Prism?
My primary use case for SS&C is managing migration projects. We are currently working on migrating from ViewStation's 3.5 version using K scripts to the new version in SS&C and rebuilding t...
 

Also Known As

No data available
SS&C AWD
 

Overview

 

Sample Customers

experian, beachbody, health partners
AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union
Find out what your peers are saying about SS&C Blue Prism vs. ServiceNow Now Platform and other solutions. Updated: February 2025.
845,040 professionals have used our research since 2012.