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SS&C Blue Prism vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Now Platform
Ranking in Low-Code Development Platforms
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
Rapid Application Development Software (11th), No-Code Development Platforms (3rd)
SS&C Blue Prism
Ranking in Low-Code Development Platforms
25th
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
3
Ranking in other categories
Business Process Design (21st), Business Process Management (BPM) (34th), Process Automation (26th), Medical Insurance Claims Software (3rd), Insurance Claims Processing (5th), Document Management Software (15th), Intelligent Document Processing (IDP) (16th), Loan Management Software (2nd), Document Automation Software (11th)
 

Mindshare comparison

As of April 2025, in the Low-Code Development Platforms category, the mindshare of ServiceNow Now Platform is 2.3%, up from 1.5% compared to the previous year. The mindshare of SS&C Blue Prism is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Low-Code Development Platforms
 

Featured Reviews

Fabio QUINTANILHA - PeerSpot reviewer
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.
Gavin Beckett - PeerSpot reviewer
Design studio enables effective automation while licensing needs improvement
I noticed that it lacks the ability to automatically record the process steps like some of its competitors. Having this capability could accelerate the process. The delivery methodology felt somewhat waterfall in style and not sufficiently agile. Additionally, the licensing model was somewhat prohibitive. It was not developed in a consumption-based manner, however, rather in a fixed-price licensing model that did not account for volumes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ServiceNow Now Platform is very powerful in terms of data management."
"The incident management has been the most useful feature for us."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces."
"The integration with other tools is pretty good."
"ServiceNow provides immense options for customization and scalability, allowing users to build and modify the platform according to their needs."
"Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer."
"The key feature of SS&C that I find valuable is the general workflow visibility."
"I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful."
 

Cons

"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"The UI is very bad and needs to be updated."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"The basic reporting system is rather static."
"The product should be integrated with Power BI."
"The solution's user interface is very average, and it needs to be more enriched and user-friendly."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"There is a need for improved integration with external systems in SS&C."
"I noticed that it lacks the ability to automatically record the process steps like some of its competitors."
"Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators."
 

Pricing and Cost Advice

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
"The price of the product falls on the higher side of the spectrum."
"There are extra expenses for maintaining the product apart from the licenses."
"It is expensive only."
"The solution is expensive."
"People seem to be buying the tool a lot. I think its licensing is okay."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
10%
Government
9%
Manufacturing Company
7%
Financial Services Firm
24%
Computer Software Company
16%
Insurance Company
12%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.
What needs improvement with ServiceNow Now Platform?
The user interface could be modernized and made more attractive for users.
What is your experience regarding pricing and costs for SS&C Blue Prism?
The pricing was not particularly competitive. It wasn't flexible for different geographies. For instance, in Africa, they didn't have a different pricing model to account for affordability. The pri...
What needs improvement with SS&C Blue Prism?
There is a need for improved integration with external systems in SS&C. Currently, integration is limited to web services and K scripts for connecting to third-party systems, which I believe ca...
What is your primary use case for SS&C Blue Prism?
My primary use case for SS&C is managing migration projects. We are currently working on migrating from ViewStation's 3.5 version using K scripts to the new version in SS&C and rebuilding t...
 

Also Known As

No data available
SS&C AWD
 

Overview

 

Sample Customers

experian, beachbody, health partners
AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union
Find out what your peers are saying about SS&C Blue Prism vs. ServiceNow Now Platform and other solutions. Updated: April 2025.
849,190 professionals have used our research since 2012.