Pega Platform and Camunda are competitors in the business process management category. Pega Platform appears to have the upper hand in digital agility and enterprise-level no-code capabilities, while Camunda is recognized for its open-source flexibility and process modeling.
Features: Pega Platform offers robust case management, rapid prototyping, and extensive integration services. Its powerful automation capabilities and support for digital transformation make it suitable for enterprise needs. Camunda is known for BPMN compliance, process modeling, and orchestration. It supports multiple languages and systems, making it highly flexible for integration.
Room for Improvement: Pega Platform users face challenges with user interface complexity and high pricing. There's a need for better cloud availability, integration, and streamlined upgrades. Camunda requires better user documentation and scaling processes. Users also seek improved dashboards and low-code development options.
Ease of Deployment and Customer Service: Pega Platform allows deployment across on-premises, public, private, and hybrid clouds but needs faster customer support response times. Camunda offers deployment flexibility with strong community support but can improve in providing intuitive customer service.
Pricing and ROI: Pega Platform is more expensive and suitable for larger enterprises, offering substantial ROI through improved efficiencies and digital capabilities. Camunda's open-source model is cost-effective for medium to large enterprises, though full features may require higher investment.
AWS provides the best support, followed by Microsoft, and then Google.
They provide better support for the enterprise edition.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
Camunda offers a high level of scalability, especially when using its SaaS model, which manages and scales implementations automatically.
It allows for easy scaling, especially with ECS service configurations.
There haven't been any significant outages in my experience with Camunda.
More open documentation would be beneficial to understand the deployment process better and facilitate easier setup.
There is an issue where, in some situations, I need to scale up by observing both CPU and memory usage of containers, yet under the current options available at Amazon, this is not possible.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
For some services, such as hosting databases, Google is really expensive.
There is a licensing cost for using the SaaS model and Enterprise edition of Camunda.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
ECS also allows for horizontal scalability with thresholds that can be configured for CPU or memory.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. A common visual language enables seamless collaboration between business and IT teams to design, automate, and improve end-to-end processes with the required speed, scale, and resilience to remain competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone orchestrate business-critical processes with Camunda to accelerate digital transformation. To learn more visit camunda.com.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
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