We performed a comparison between IBM BPM and Pega BPM based on our users’ reviews in four categories. After reading the collected data, you can find our conclusion below.
Comparison Results: Pega BPM finishes slightly ahead of IBM BPM. Pega BPM is low-code and very user-friendly. It provides next-generation processes that will convert problem statements into different diagrams and then implement the process, saving time and keeping organizations running efficiently. IBM BPM has a big learning curve and lacks many basic features that other BPM solutions provide.
"We can scale by increasing the infrastructure which is currently running."
"Its most valuable features are usability and integration with other IBM products."
"With the tester coach wherein you can interact with the interface while you're designing the process."
"This solution has always been lacking in the user interface (UI), it needed to be improved a lot. However, from the acquisition of Spark UI, the UI is much better. Overall the solution is robust and has the ability to integrate with any product for complex workflows."
"It's a solid product. It covers most of the pain points for clients."
"The system integration layer is valuable because this enables an organization to create a single point where all the key organizational master data is held in different IT applications across different functions, that can be accessed and updated."
"We made the transformation to agile. Altogether with BPM, it is the total package."
"This solution is very stable."
"This solution is useful for business process management if you have any banking solutions or need to manage a process."
"The stability has been good. We haven't had any issues."
"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."
"The interface is quite simple and easy to use, even for beginners."
"The case management functionality of this solution has been most valuable."
"The most valuable features are case management and integration services."
"When you have to integrate files for enterprise applications."
"The setup was quite complex because the solution was cutting-edge at that time and IBM invested considerably in the implementation, likely at a loss to themselves."
"I would like to see a lot more case studies."
"I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution."
"New users will need at least six months to get comfortable with IBM BPM, at least initially. So, there's a learning curve."
"I'd like the tool to be more flexible."
"The product is extremely complex to use and administrate."
"We need process monitoring. It is somewhat complex to monitor all the processes which work."
"This is an expensive solution."
"They need to support the solution better, at this time the company does not have enough support."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"UI needs improvement."
"I think there is room for improvement in the low code/ no code environment that they're promoting now. That needs to be aligned a little bit more. I still feel that it is not that friendly for a person who has no experience with Pega to just go in and try to create something."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."
"Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services."
IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. IBM BPM is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". IBM BPM is most compared with Camunda, Appian, IBM Business Automation Workflow, Apache Airflow and ServiceNow Orchestration, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and OutSystems. See our IBM BPM vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
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