Pega CRM vs Sage CRM comparison

Pega and Sage are both solutions in the CRM category. Pega is ranked #18 with an average rating of 7.7, while Sage is ranked #27 with an average rating of 8.3. Pega holds a 1.5% mindshare in CRM, compared to Sage’s 0.5% mindshare. Additionally, 100% of Pega users are willing to recommend the solution, compared to 77% of Sage users who would recommend it.

Pega CRM

Read 10 Pega CRM reviews

559 Views
433 Comparison Views

100% willing to recommend

Sage CRM

Read 8 Sage CRM reviews

306 Views
190 Comparison Views

77% willing to recommend

Pega CRM

Sage CRM

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Executive SummaryUpdated on Dec 19, 2024

Sage CRM and Pega CRM compete in the customer relationship management category. Sage CRM tends to have the upper hand with its user-friendly interface and strong accounting features, whereas Pega CRM is notable for its advanced case management and workflow capabilities.

Features: Sage CRM is known for its comprehensive accounting and finance features, integration with Microsoft Office 365, and strong reporting capabilities. Pega CRM excels in advanced case management, flexible workflows, and seamless integration capabilities, supporting complex customer engagements.

Room for Improvement: Sage CRM could improve its interaction with email and social platforms, enhance dynamic reporting dashboards, and address synchronization issues. Pega CRM can improve by enhancing the user interface, offering better decisional data analysis, and expanding database-level customization options.

Ease of Deployment and Customer Service: Sage CRM supports both on-premises and cloud deployments and offers satisfactory technical support that could be more responsive. Pega CRM offers public, hybrid, and private cloud options with responsive technical support, providing a configuration-driven approach for easier deployment.

Pricing and ROI: Sage CRM is moderately priced with a positive ROI, but it can be perceived as expensive in some regions. Pega CRM, though more costly, provides a client-specific licensing model and delivers strong ROI through its extensive features.

To learn more, read our detailed Pega CRM vs. Sage CRM Report (Updated: April 2025).

Buyer's Guide

Pega CRM vs. Sage CRM

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega CRM

Ranking in CRM

18th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th)

Sage CRM

Ranking in CRM

27th

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Pega CRM is 1.5%, up from 1.4% compared to the previous year. The mindshare of Sage CRM is 0.5%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

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Samuel Benavides

Project Manager at Exis TI

Useful employee and client monitoring, reliable, and good online support database

I would encourage people to use this solution. Sage CRM is effective because it allows for all communication, transactions, cases, opportunities, and leads to be accessed by team members. This means that even if an individual is absent, the team can still respond to clients, customers, or suppliers in a timely manner. As a result, there is a high level of efficiency in decision-making and time management with the use of CRM. It is highly flexible. I rate Sage CRM an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The case management feature is really valuable."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"The solution is very easy to use."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

More Pega CRM pros

"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."

"The solution's technical support is fast to respond."

"The most valuable feature is the case management system, which allows for the customization of workflows and saving solutions."

"Sage CRM is flexible, customizable, and user-friendly."

"It has been helpful for opportunity management and lease management."

"The part I like the most is the reporting."

"We have found the solution to be stable."

"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."

Cons

"The UI should be improved."

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"They should enable the data-driven streaming feature inside it."

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"The UI is lagging and needs to be improved."

More Pega CRM cons

"Its user interface could be better."

"With regards to monitoring the transaction with alerts, it could be better."

"The scalability of this solution depends on whether you have a team that can configure it for scale."

"I would like Sage to improve their UI."

"The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement."

"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."

"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."

"Sage CRM doesn't have a dashboard for dynamic reporting."

Pricing and Cost Advice

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"It is expensive."

"The pricing is on the higher side."

"Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."

"The product is expensive."

"We pay for eight core modules and 20 user licenses and this costs us $1500 per year."

"We have a yearly license."

"From an African perspective, the solution is relatively expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

25%

Computer Software Company

14%

Real Estate/Law Firm

Comms Service Provider

Computer Software Company

29%

Government

13%

Manufacturing Company

10%

Financial Services Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

See all answers

What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

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What do you like most about Sage CRM?

The solution's technical support is fast to respond.

See all answers

What is your experience regarding pricing and costs for Sage CRM?

The product is expensive.

See all answers

What needs improvement with Sage CRM?

The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.

See all answers

Comparisons

Siebel CRM vs Pega CRM

Compared 28% of the time

Microsoft Dynamics CRM vs Pega CRM

Compared 18% of the time

Salesforce Service Cloud vs Pega CRM

Compared 13% of the time

Genesys Cloud CX vs Pega CRM

Compared 13% of the time

Odoo vs Pega CRM

Compared 12% of the time

More Pega CRM Competitors

Microsoft Dynamics CRM vs Sage CRM

Compared 100% of the time

More Sage CRM Competitors

Product Reports

Buyer's Guide

Pega CRM

March 2025

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Buyer's Guide

CRM

March 2025

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Also Known As

Chordiant

No data available

Overview

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.

Sage

Sample Customers

The State of Maine, Aegis, Aegon, AIG Japan, ING

Avis, Fuji Xerox, Formula 1

Buyer's Guide

Pega CRM vs. Sage CRM

April 2025

Free Report: Pega CRM vs. Sage CRM

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