Pega Platform vs Retool comparison

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Pega Platform

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Executive SummaryUpdated on Oct 6, 2024

Pega Platform and Retool compete in the application development space. Pega Platform appears to have the upper hand in workflow automation and scalability, while Retool is preferred for its flexibility and ease of use.

Features: Pega Platform's advanced process automation, scalability, and support for complex business logic are valued by users. Retool is noted for its flexibility, intuitive design, and capability for fast prototyping, enabling rapid development cycles.

Room for Improvement: Pega Platform users report a steep learning curve and suggest enhancements in training and documentation. There are also calls for improvements in onboarding processes. Retool users point out occasional challenges in customization, integration, and seek advanced features without affecting simplicity.

Ease of Deployment and Customer Service: Pega Platform often experiences a longer deployment timeframe due to its complexity, which users wish was more streamlined. Retool enjoys positive feedback for fast deployment, aligning with expectations for immediate use. Pega offers comprehensive support, yet Retool's responsive customer service is praised for efficiency.

Pricing and ROI: Pega Platform involves a substantial upfront investment providing long-term ROI, justifying its cost for advanced capabilities. Retool has a cost-effective entry point suitable for smaller teams, offering quicker returns with lower initial setup expenses.

To learn more, read our detailed Pega Platform vs. Retool Report (Updated: December 2024).

Pega Platform vs. Retool

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Helped 824,067 peers since 2012

Categories and Ranking

Pega Platform

Ranking in Rapid Application Development Software

5th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (3rd), Process Automation (2nd), Low-Code Development Platforms (7th)

Retool

Ranking in Rapid Application Development Software

18th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Rapid Application Development Software category, the mindshare of Pega Platform is 6.6%, up from 6.4% compared to the previous year. The mindshare of Retool is 0.3%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software

Featured Reviews

Balaji Choda

Architect at American Express

Cost-effective wwith good automation and enhanced UI flexibility

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…

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Saurabh Tiwari

Back End Developer at Medha

Easy to use, I don't need to write extensive code and built-in components helps to develop tools

Retool provides multiple tools and functionalities that we can use. However, there are restrictions on the front-end side. From the back-end side, we can use anything, but on the front-end, we have limited tools. This limits our ability to enhance functionality. For example, if I'm creating a tool for you to collect feedback from your clients or users, we have limited resources on the front-end. For the back-end, we have unlimited resources, but for the front-end, we are restricted to creating dashboards and similar tools. If you want to enable other functionalities, we can add them, but this is a limitation on the front-end side.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool reduces our costs."

"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."

"In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well."

"Pega's technical support team is very helpful and I would rate them ten out of ten."

"In certain circumstances, it can be fairly straightforward to execute and deploy new modifications."

"The most valuable feature is the ease of deployment."

"The most valuable features of the solution are case management, routing, and low-code environment."

"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."

More Pega Platform pros

"Retool's most valuable features are its drag-and-drop components and the ability to customize them extensively."

"The most valuable feature of Retool is the workflow because I can integrate multiple features, such as RESTful API, JavaScript API, or different databases on the same dashboard."

"We can create the dashboards quickly."

"Retool provides us with the opportunity to save time and be more efficient."

"The stability is okay."

"There are several key aspects to Retool that make it stand out. Firstly, its extensive range of components makes integration straightforward. Secondly, its support for SQL and JavaScript allows for the implementation of complex logic, which is particularly beneficial for developers like yourself with experience in .NET development."

"The most valuable feature of the solution is connectivity with APIs and other databases."

Cons

"Pega BPM could be improved by including token-based authentication and extending its integration options."

"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."

"Pega BPM's documentation should be improved, especially for freshers or new trainees."

"There is a scarcity of resources who have worked with this solution before."

"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."

"This is an expensive solution."

"I've spent some hands-on time with the platform, and you can do those things, and it is all low code, but is it as easy as they make it sound? No. That's my two cents. For example, if I want to do something, there is no way to switch from low code. I just want to do a simple If-Then-Else rule, but I have to go through their low-code tool and do dragging and dropping. I'm a development person, and in my opinion, even some business users could do this easier. There is no way to go back and forth to an editor where I can just type in an If-Then-Else rule, which would be much faster than drawing in their low-code editor. They don't support that. They lead you too much."

"I think there is room for improvement in the low code/ no code environment that they're promoting now. That needs to be aligned a little bit more. I still feel that it is not that friendly for a person who has no experience with Pega to just go in and try to create something."

More Pega Platform cons

"There are restrictions on the front-end side."

"The solution lacks inbuilt customization to customize bar charts."

"Retool could enhance support, including efforts to establish support centers in Europe, which was lacking previously. However, the community is still in the growth phase, leading to potential delays in receiving responses to queries."

"The components are changed frequently, which is very irritating."

"One area for improvement in Retool is expanding its library support to include a broader range of third-party JavaScript libraries."

"Retool should add more resource integration."

"The part where we can add some custom logic or custom plugins could be better."

Pricing and Cost Advice

"Pricing is good."

"They're very cagey in giving out prices, and it is very difficult to find out the real price any organization is going to get. It is almost never their list price, if you can find it, and there are a lot of factors that go into the whole pricing."

"We do not have to purchase any licenses for the product."

"The price of PegaRULES is more expensive than other solutions on the market."

"The price is a bit expensive."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

"I would rate the product's pricing a six out of ten."

"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."

More Pega Platform pricing and cost advice

"For me, I'm in India right now, and we have Retool's subscription for one team member for $10 per month."

"For new users, evaluate the scale of their administrative needs as Retool provides excellent free services for smaller setups, but larger deployments might require transitioning to a paid plan."

"The tool is a little bit expensive."

"I don't know Retool's current pricing, but it cost around $12 per month earlier."

"The pricing is very expensive. It costs for each user, for automated users, open-end users, et cetera."

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824,067 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

27%

Computer Software Company

12%

Manufacturing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

What is your experience regarding pricing and costs for Retool?

For new users, evaluate the scale of their administrative needs as Retool provides excellent free services for smaller setups, but larger deployments might require transitioning to a paid plan.

What needs improvement with Retool?

One area for improvement in Retool is expanding its library support to include a broader range of third-party JavaScript libraries. This would enhance the tool's versatility and allow more complex ...

What is your primary use case for Retool?

I employ Retool primarily to build admin panels that effectively manage office and backend project staff. These panels facilitate the management of various organizational functions and streamline u...

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Product Reports

Pega Platform

Download Pega Platform product report

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Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

No data available

Learn More

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Pega

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Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Retool enables rapid construction of internal tools with minimal coding, streamlining workflows across HR, customer support, and compliance. Praised for its drag-and-drop interface, extensive component library, and SQL support, it boosts organizational efficiency by automating tasks and enhancing data management.

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Information Not Available

Pega Platform vs. Retool