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Pega Platform vs Retool comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pega Platform
Ranking in Rapid Application Development Software
6th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Process Automation (2nd), Low-Code Development Platforms (7th)
Retool
Ranking in Rapid Application Development Software
17th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Rapid Application Development Software category, the mindshare of Pega Platform is 6.7%, up from 6.6% compared to the previous year. The mindshare of Retool is 0.3%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Shibankur Mishra - PeerSpot reviewer
It lets you do any modifications easily compared to legacy solutions as it's a low-code, no-code tool
What PegaRULES should work on is the integration aspect. I can integrate it with other platforms, but that can take time. It would be good if integration could be automated or if the tool had more out-of-the-box integration features. Apart from that, I can do most of the integrations with other platforms in PegaRULES. Still, from a development perspective, as a software developer, I would like to see an easier way to implement integrations where I can click a few screens or do less coding for integration. Still, if I have to do any integration, it would be possible in PegaRULES, but it would take two to three hours to complete. I want a more straightforward integration process in the tool because compared to Microsoft Power Platform, another low-code, no-code tool, Microsoft Power Platform is relatively straightforward to integrate with Twitter. You can quickly get the feeds from Twitter. Microsoft Power Platform has an out-of-the-box integration setup with Twitter. Based on this example, PegaRULES could have a more straightforward integration piece. If the tool had more default integration pieces or out-of-the-box integrations with other platforms by default, that would help a lot. For example, Twitter integration, ChatGPT integration, etc., especially because ChatGPT is becoming popular. Otherwise, I'll have to write some custom code and then create the connectors and the HTTP connectors and connect the connectors to the system manually, which takes time. I want default integrations that I can plug and play to make integrations in PegaRULES easier. Integration with the latest AI is a feature I want to see in PegaRULES. For example, an out-of-the-box integration with ChatGPT because I'm working on an integration piece for one of my own POCs, but I need custom coding to build that feature. I need a feature that lets you click a button to integrate PegaRULES with multiple platforms to make the integration process very easy. Less custom coding when it comes to integration is also what I want to see in the tool, though that impacts developers like me rather than the customer experience because it's more the backend.
Saurabh Tiwari - PeerSpot reviewer
Easy to use, I don't need to write extensive code and built-in components helps to develop tools
Retool provides multiple tools and functionalities that we can use. However, there are restrictions on the front-end side. From the back-end side, we can use anything, but on the front-end, we have limited tools. This limits our ability to enhance functionality. For example, if I'm creating a tool for you to collect feedback from your clients or users, we have limited resources on the front-end. For the back-end, we have unlimited resources, but for the front-end, we are restricted to creating dashboards and similar tools. If you want to enable other functionalities, we can add them, but this is a limitation on the front-end side.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Case Management is the most valuable feature of PegaRULES, which is not found in other BPM tools."
"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system."
"It allows for a unified platform with features like case management, BPM, service orchestration, low-code development, digital process automation, CRM, and decision-making, all integrated into a single platform."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"The solution has very helpful technical support."
"We find the product to be scalable."
"Retool's most valuable features are its drag-and-drop components and the ability to customize them extensively."
"Retool provides us with the opportunity to save time and be more efficient."
"There are several key aspects to Retool that make it stand out. Firstly, its extensive range of components makes integration straightforward. Secondly, its support for SQL and JavaScript allows for the implementation of complex logic, which is particularly beneficial for developers like yourself with experience in .NET development."
"We can create the dashboards quickly."
"The most valuable feature of the solution is connectivity with APIs and other databases."
"The stability is okay."
"The most valuable feature of Retool is the workflow because I can integrate multiple features, such as RESTful API, JavaScript API, or different databases on the same dashboard."
 

Cons

"Business specific functionality is needed."
"The workflow automation can be slow, so there is room for improvement there."
"PEGA claims that they provide a LOW-CODE-PLATFORM which is easy to use - even for "citizen developers" (i.e. business employees). If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training."
"Its implementation in the public sector was a bit complex."
"Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services."
"Pega BPM could be improved by including token-based authentication and extending its integration options."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
"The solution could be more scalable."
"The components are changed frequently, which is very irritating."
"Retool should add more resource integration."
"The solution lacks inbuilt customization to customize bar charts."
"Retool could enhance support, including efforts to establish support centers in Europe, which was lacking previously. However, the community is still in the growth phase, leading to potential delays in receiving responses to queries."
"There are restrictions on the front-end side."
"The part where we can add some custom logic or custom plugins could be better."
"One area for improvement in Retool is expanding its library support to include a broader range of third-party JavaScript libraries."
 

Pricing and Cost Advice

"The price of PegaRULES is more expensive than other solutions on the market."
"The price is a bit expensive."
"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."
"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."
"It is cost-effective for medium enterprises. It is cheaper than ServiceNow."
"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."
"Pega is expensive."
"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."
"I don't know Retool's current pricing, but it cost around $12 per month earlier."
"For new users, evaluate the scale of their administrative needs as Retool provides excellent free services for smaller setups, but larger deployments might require transitioning to a paid plan."
"For me, I'm in India right now, and we have Retool's subscription for one team member for $10 per month."
"The pricing is very expensive. It costs for each user, for automated users, open-end users, et cetera."
"The tool is a little bit expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
What is your experience regarding pricing and costs for Retool?
For new users, evaluate the scale of their administrative needs as Retool provides excellent free services for smaller setups, but larger deployments might require transitioning to a paid plan.
What needs improvement with Retool?
One area for improvement in Retool is expanding its library support to include a broader range of third-party JavaScript libraries. This would enhance the tool's versatility and allow more complex ...
What is your primary use case for Retool?
I employ Retool primarily to build admin panels that effectively manage office and backend project staff. These panels facilitate the management of various organizational functions and streamline u...
 

Comparisons

 

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES
No data available
 

Learn More

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Overview

 

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Information Not Available
Find out what your peers are saying about Pega Platform vs. Retool and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.