Pega Platform vs TIBCO iProcess Suite comparison

Pega and TIBCO are both solutions in the Business Process Management (BPM) category. Pega is ranked #3 with an average rating of 8.0, while TIBCO is ranked #39. Pega holds a 5.9% mindshare in BPM, compared to TIBCO’s 0.3% mindshare. Additionally, 91% of Pega users are willing to recommend the solution, compared to 100% of TIBCO users who would recommend it.

Pega Platform

Read 78 Pega Platform reviews

7,299 Views
5,484 Comparison Views

91% willing to recommend

TIBCO iProcess Suite

Read 2 TIBCO iProcess Suite reviews

400 Views
284 Comparison Views

100% willing to recommend

Pega Platform

TIBCO iProcess Suite

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

Pega Platform and TIBCO iProcess Suite are leading business process management solutions. Users tend to favor Pega Platform for its ease of use, while TIBCO iProcess Suite is valued for its integration capabilities.

Features: Pega Platform is known for its flexibility, allowing users to tailor applications to their specific needs. It also provides advanced business rule management, which helps in efficient decision-making. Its visual interface enhances user experience and improves productivity. TIBCO iProcess Suite is recognized for its robust integration features, facilitating complex workflows. It also offers high process automation capabilities, reducing manual effort. Comprehensive process modeling in TIBCO enables users to optimize intricate processes effectively.

Room for Improvement: Pega Platform users suggest that its scalability could be enhanced to better accommodate large-scale operations. System performance under heavy load is another area needing refinement. Users also desire more customizable reporting features. In TIBCO iProcess Suite, the learning curve is steep, and users recommend more detailed documentation to assist new users. Training programs could be expanded to ease adoption. Some users find the user interface less intuitive, suggesting a redesign for better usability.

Ease of Deployment and Customer Service: Pega Platform is praised for its straightforward deployment process, with solid support services readily available to assist. Its guided setup tools make the deployment process more user-friendly. Customer service is consistently responsive and helpful. TIBCO iProcess Suite, though more challenging to deploy due to its complexity, benefits from reliable customer support that assists in problem-solving. Initial deployment may take longer, but users benefit from ongoing expert assistance.

Pricing and ROI: Pega Platform is considered cost-effective over time, as users note a positive return on investment. Its licensing model usually involves lower maintenance costs, making it appealing to budget-conscious organizations. TIBCO iProcess Suite may have a higher initial setup cost, but it offers significant long-term value for businesses seeking a deeply integrated solution. The initial investment is offset by the robust long-term benefits and support, providing justification for the price.

To learn more, read our detailed Pega Platform vs. TIBCO iProcess Suite Report (Updated: October 2024).

Buyer's Guide

Pega Platform vs. TIBCO iProcess Suite

October 2024

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Categories and Ranking

Pega Platform

Ranking in Business Process Management (BPM)

3rd

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (2nd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

TIBCO iProcess Suite

Ranking in Business Process Management (BPM)

39th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2024, in the Business Process Management (BPM) category, the mindshare of Pega Platform is 5.9%, down from 7.1% compared to the previous year. The mindshare of TIBCO iProcess Suite is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Mallik-Kesavaraju

Independent Consultant at Selfemployed

Jun 21, 2024

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

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it_user738729

Assistant System Engineer at Tata Consultancy Services

Sep 18, 2017

It enables the user to create a custom ruleset, but could be made better if the issues with stability were eliminated

The Conductor and Decision features of the product are the backbone of the product because it enables the user to create a custom ruleset which can be used to implement the order orchestration For order fulfilment and service configuration the tasks are assigned to the Engineer, and once the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of the product is that it's very customer-centric. It's easy to use for a customer or a user. It's also easy for someone who is developing an application. You can develop different features in just one place. You don't have to go to different places."

"There are a lot of frameworks in the product. I use Pega PRPC the most."

"The initial setup is pretty straightforward."

"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."

"Case Management is the most valuable feature of PegaRULES, which is not found in other BPM tools."

"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."

"The tool reduces our costs."

"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."

More Pega Platform pros

"It's very simple to use and the integration features between Java and other services within the workflow are very easy."

Cons

"The pricing model needs to be improved. Right now, it's too expensive."

"The UI needs improvement."

"The usability of the solution for developers is sometimes difficult to work with because instead of fixing the existing bugs in the previous version, there is always a rush to push out a new version leaving the bugs in the old versions unresolved."

"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."

"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."

"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."

"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."

"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."

More Pega Platform cons

"Our customers and developers have complained that the UI is a little bit confusing."

Pricing and Cost Advice

"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"The pricing is pretty good, compared to other similar products."

"They're very cagey in giving out prices, and it is very difficult to find out the real price any organization is going to get. It is almost never their list price, if you can find it, and there are a lot of factors that go into the whole pricing."

"The price of this solution, including installation and configuration, is comparable to competing vendors."

"We mostly have a yearly license."

"The price of Pega BPM is in the middle range compared to other solutions."

"The licensing model for Pega BPM needs to be improved."

More Pega Platform pricing and cost advice

"The price could definitely be lower."

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814,325 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

27%

Computer Software Company

17%

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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Product Reports

Buyer's Guide

Pega Platform

October 2024

Download Pega Platform product report

Buyer's Guide

Business Process Management (BPM)

October 2024

Download TIBCO iProcess Suite product report

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

iProcess Suite

Learn More

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Pega

TIBCO

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

TIBCO iProcess Suite is a proven and comprehensive suite of business process management (BPM) software that enables organizations to streamline the internal and external processes and tasks that span and make up their business.

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Delta Air Lines, Detroit Water and Sewerage, DVLA, E-Plus, FedEx, Geisinger Health System, ING Turkey, Kempen & Co., KPN, LCL, Merck, Merial

Buyer's Guide

Pega Platform vs. TIBCO iProcess Suite

October 2024

Free Report: Pega Platform vs. TIBCO iProcess Suite

Find out what your peers are saying about Pega Platform vs. TIBCO iProcess Suite and other solutions. Updated: October 2024.

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