Try our new research platform with insights from 80,000+ expert users

Pega Platform vs TIBCO iProcess Suite comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

Sentiment score
8.3
Pega Platform is scalable across large user bases, with integration challenges, necessitating strong infrastructure and capacity planning.
No sentiment score available
 

Valuable Features

Sentiment score
8.1
Pega Platform excels with a user-friendly interface, low-code capability, rapid prototyping, and scalable integration for seamless digital transformation.
No sentiment score available
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
 

Room For Improvement

Sentiment score
5.0
Pega Platform requires interface improvements, better AI features, and affordability while users question the low-code promise and documentation.
No sentiment score available
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
 

Stability Issues

Sentiment score
8.1
Pega Platform is stable with high reliability, though minor issues and setup require technical expertise to maintain performance.
No sentiment score available
 

Customer Service

Sentiment score
6.0
Pega Platform support is mixed; helpful for simple inquiries but slow and less effective for complex issues.
No sentiment score available
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
The technical support from Pega is very low, rating a one or two out of ten.
 

Setup Cost

Sentiment score
4.8
Pega Platform is costly, especially for SMEs, but appealing to large enterprises due to its robust features.
No sentiment score available
The pricing is expensive, and this is an issue.
 

Categories and Ranking

Pega Platform
Ranking in Business Process Management (BPM)
3rd
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
81
Ranking in other categories
Business Rules Management (1st), Process Automation (2nd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)
TIBCO iProcess Suite
Ranking in Business Process Management (BPM)
39th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Business Process Management (BPM) category, the mindshare of Pega Platform is 5.7%, down from 7.1% compared to the previous year. The mindshare of TIBCO iProcess Suite is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Balaji  Choda - PeerSpot reviewer
Cost-effective wwith good automation and enhanced UI flexibility
Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…
it_user738729 - PeerSpot reviewer
It enables the user to create a custom ruleset, but could be made better if the issues with stability were eliminated
For order fulfilment and service configuration the tasks are assigned to the Engineer, and once the Engineer completes the task, then closes the task assigned to him with his comments.The flow then goes to the next task and so on, this improved our turnaround time and manual effort. This also partiallyautomates the process (as much as possible).
report
Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
8%
Government
6%
Financial Services Firm
28%
Computer Software Company
16%
Manufacturing Company
9%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
Ask a question
Earn 20 points
 

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES
iProcess Suite
 

Learn More

Video not available
 

Overview

 

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Delta Air Lines, Detroit Water and Sewerage, DVLA, E-Plus, FedEx, Geisinger Health System, ING Turkey, Kempen & Co., KPN, LCL, Merck, Merial
Find out what your peers are saying about Pega Platform vs. TIBCO iProcess Suite and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.