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Netgate pfSense vs Sophos UTM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.1
Fortinet FortiGate's customer service is praised for problem-solving but criticized for inconsistent response times and language barriers.
Sentiment score
8.3
Netgate pfSense users often rely on community resources over customer service, though paid support is highly rated but sometimes slow.
Sentiment score
7.0
Sophos UTM's customer service is praised for swift resolutions, 24/7 availability, and valuable support community, but response varies.
The response time for a critical priority one issue was over four hours and they only responded because we threatened legal action for them violating our support contract.
They say they will respond in 24 hours, but I have received responses in a maximum of one hour, which is impressive.
The technical support from Fortinet FortiGate is 24 hours a day seven days a week, and 365 days a year.
When I provide detailed information about the problem, they've been able to reply quickly with a solution or go research the problem and get back to us quickly with a fix.
They are highly responsive.
I couldn't imagine having better support.
 

Room For Improvement

Sentiment score
4.6
Fortinet FortiGate needs improvements in stability, usability, integration, cost-effectiveness, and documentation for enhanced user satisfaction and performance.
Sentiment score
4.5
Netgate pfSense needs interface improvements, better integration, VPN support, and enhanced reporting due to user concerns and limitations.
Sentiment score
4.7
Sophos UTM users seek improvements in scalability, usability, support, and integration for enhanced performance and user experience.
FortiWAN supports OSPF but does not support the BGP protocol.
Fortinet VPN and DDoS capabilities are great, yet we need to provide a solution that enables CASB and integration to the cloud.
The relationship between their accounts team and my leadership team seems to be the reason for phasing out FortiGate.
If the WLAN functions work properly, pfSense makes a perfect 'repeater' or controlled and robust accessed point with built-in QoS and firewall.
They need to make it easier to understand and give users the ability to customize them.
There is some trade-off between having a certain level of security and maintaining acceptable performance.
 

Scalability Issues

Sentiment score
7.1
Fortinet FortiGate is scalable, flexible, and adaptable, though some face hardware upgrades and licensing challenges during deployment sizes.
Sentiment score
7.1
Netgate pfSense is scalable from small to large enterprises, with performance influenced by hardware, offering flexibility and manageability.
Sentiment score
7.9
Sophos UTM scales efficiently across companies with proper planning, though may need hardware upgrades for increased capacity.
The devices will usually fail way before reaching the capacity advertised in the data sheets, especially when you activate several of the features the device can handle.
The solution is working and it is still stable even across all of these devices and servers.
We have over 10,000 users behind it.
It will run on anything and maintain its high performance.
If I put things into a certain context and say that we have a network that has around 100 people, then you don't put up a device that can manage 100 people. Instead, you need to get a device that can manage 150 to 200 people, and then you can create room for growth.
I don't think Netgate pfSense can offer much scalability for big enterprises.
 

Setup Cost

Sentiment score
7.4
Fortinet FortiGate offers competitive pricing with varied costs; affordable long-term licenses, though renewal complexity can accumulate costs.
Sentiment score
8.0
Netgate pfSense offers affordable, flexible firewall solutions with free and paid versions, minimizing costs with optional support.
Sentiment score
6.0
Sophos UTM is seen as cost-effective due to promotions, comprehensive features, and AWS Marketplace integration despite complex licensing.
The cost of the original deployment fell below £5,000, and licenses are priced at around £3,000.
Every time you upgrade your license, you also get insurance for the equipment.
Overall, FortiGate is affordable.
Maybe not more than 200 Euros per machine.
It's absolutely free, no pricing and no licensing.
pfSense is free and open source software.
 

Stability Issues

Sentiment score
7.9
Fortinet FortiGate is praised for its stability and reliability, with occasional issues improved by updates and configurations.
Sentiment score
7.3
Netgate pfSense is highly stable and reliable, with rare issues usually tied to hardware or power-related glitches.
Sentiment score
8.1
Sophos UTM is highly stable and reliable, though proper sizing and configuration are essential to minimize occasional issues.
All of these issues were resolved in v5.2.
Stability has dramatically improved over the previous main version branch of FortiOS; 5.2.x and 5.4.x are stable enough for critical environments.
Overall, the devices have been very stable.
It doesn't crash or freeze.
I've had no issues with stability whatsoever.
It doesn't crash or freeze.
 

Valuable Features

Sentiment score
8.0
Fortinet FortiGate offers advanced security features, user-friendly configuration, and comprehensive management tools, valued for robust protection and flexibility.
Sentiment score
8.0
Netgate pfSense offers cost-effective, flexible, open-source network solutions with customizable features and robust community support for security and monitoring.
Sentiment score
7.6
Sophos UTM provides comprehensive security features, user-friendly management, affordability, and seamless IT integration with efficient licensing.
The two most valuable features are VPN and firewalling.
WiFi network for visitors isolated from our corporate WiFi network using only one unit
Allows for firewall rules to be programmed and named in a way that makes it 'readable'
Strong community support
Firewall
Virtual Private Network (VPN)
 

Categories and Ranking

Fortinet FortiGate
Sponsored
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
317
Ranking in other categories
Firewalls (2nd), Software Defined WAN (SD-WAN) Solutions (1st), WAN Edge (1st)
Netgate pfSense
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
206
Ranking in other categories
Firewalls (1st)
Sophos UTM
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
111
Ranking in other categories
Unified Threat Management (UTM) (2nd)
 

Q&A Highlights

it_user1093146 - PeerSpot reviewer
Mar 31, 2020
 

Featured Reviews

DineshKumar28 - PeerSpot reviewer
Effective threat prevention with responsive customer support
We are using Fortinet FortiGate as a firewall Fortinet FortiGate has been invaluable. It has helped save costs due to its various features, reliable performance, very good UI, low latency, and stability. The Threat Intel engine in Fortinet FortiGate is highly rated for its effectiveness in…
Vincent Hamm - PeerSpot reviewer
I appreciate the depth of what the solution can do and the simplicity of the initial setup
We do a lot of managed services and are currently trying to get people off of L2TP VPN. Apparently, we can download a mobile config file from a configured NetGate device, and we're primarily Apple. We've experimented with it on a device that's not a production device, and we can't seem to get the phase one IPSec set correctly so that the Apple config will accept it. We've tried looking at the documentation but haven't found anything. While it's not the highest priority, it is rather frustrating. We'd like to do this, and the feature is right there, but we can't get it configured. We certainly don't want to try it on a production machine because it will break the current VPN. I would like to download the Apple mobile config so that I can tell it to configure my VPN connection to do that. We have some cross-platform things. So there's also a Windows VPN. You can download a script or a PowerShell, put it on a Windows machine, and it can connect to the VPN. It would be nice if I could say I want Mac only, Windows only, or both. I wish it could configure the IPSec phase one and phase two, or at least give me solid instructions on how to configure that. It doesn't supply out-of-the-box visibility to drive decisions. You get 75 log lines, so if you're trying to troubleshoot something, you have to look at one log and then another. It integrates with SysLog systems, but our customers are not at the level where they want to pay for some third-party SysLog system. Usually, we can get things taken care of fairly quickly. I would like to have the ability to control all my devices from one place. With Ubiquiti, you can get a controller that allows you to control all of your Wi-Fi devices, switches, and routers. From one area, you can switch to that customer and see what's happening in their environment. That's not part of pfSense. I understand why it's not because pfSense is open source and community supported. That's something that someone in the community needs to pick up and run with. It's not something the pfSense can easily implement. If they could, that'd be great.
SherifFouad - PeerSpot reviewer
Gives us the ability to manage our firewalls from the cloud and deploy a unified configuration onto them
From Cyberoam and the early builds of Sophos SG, they have developed higher integration between Sophos UTM and the computers' endpoint antiviruses. We can isolate the infected machine from the network, but an IT technician or cybersecurity professional can remove it from the machine and disinfect it. It has the capability of blocking HTTPS traffic, but you need the Sophos Central Intercept X subscription for that. It gives us the ability to manage our firewalls from the cloud and deploy a unified configuration onto them. Other competitors like Meraki have that ability, but they fail to optimize it in the way that Sophos has.
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Comparison Review

it_user216600 - PeerSpot reviewer
Jan 3, 2016
Sophos UTM vs. Fortinet FortiGate
I have used both Sophos and Fortinet products in production and I have found the Sophos UTM appliances (hardware and virtual) to be a better fit most of the time -- with a few caveats which I will touch on below. In both instances, the transition from TMG will be mostly straightforward. The main…
 

Answers from the Community

it_user1093146 - PeerSpot reviewer
Mar 31, 2020
Mar 31, 2020
I'd agree with Karl's comment above. PfSense is a great product but treat it like a firewall and the big bonus is it's free. It's great at what it does. Sophos UTM on the other hand can be a beast as it's an all in one solution and can get as complex as you would like it. We have failover clustering, load balancing and make use of all of their proxies. Very easy to make initial configuration er...
2 out of 9 answers
reviewer772704 - PeerSpot reviewer
May 16, 2019
I´m afraid I am not able to help in this matter. We´ve decided to for FortiGate as services, based on our relationship with our IT security provider and the FortiGate reviews available on the net. We used to use pfSence for one particular open network but let the full control on de FortiGate. During the investigation and analysis period we thought of Sophos but felt more comfortable going for FortiGate pretty much based on price and our relationship with our IT security provider. Hence my experience wouldn´t help in this case. My best advice would is to refer to the article available on: https://www.itcentralstation.com/products/comparisons/pfsense_vs_sophos-utm
it_user794232 - PeerSpot reviewer
May 16, 2019
Hello Nick, we are Sophos’ silver partner. Sure we will. When do you need it back? Israel Caravantes. El 16 may 2019, a la(s) 7:22, Nick Regan from IT Central Station > escribió: Hi Israel, Can you help out a colleague with the following question about Sophos UTM: ----- What Is The Biggest Difference Between Sophos and pfSense? I am trying to compare Sophos and pfSense for my company. Which one is best and why? What is the biggest difference between Sophos and pfSense? Thanks for helping me with this important decision. ----- Please reply to this email with your response or post your answer here. User's background: Regional Manager with 11-50 employees You've been a member of IT Central Station since December 2017. In a market full of vendor hype, we provide free connections between real users of Sophos UTM to share advice and make better buying decisions. Thanks for being part of the community. Nick Regan Community Director, IT Central Station IT Central Station 244 Fifth Avenue New York, NY 10001 (646) 328-1944 um-nqn 264744 To change notifications, please visit your subscription page or unsubscribe completely. gitbdelaGVkbHpranQ4TlNueHhtaTIwOWRXdFhDV0xMRGtaNGlxQjRnRmo4dUs5NjlvSmNwSURiZGNrcGxBczBET1h4dS0tTzdTYUFzM291OG9iV1ZpbzZkcENqQT09--1a3146227d771b2ce6a16a5909980aa6859c7a9agitbdel
 

Top Industries

By visitors reading reviews
Educational Organization
22%
Computer Software Company
14%
Comms Service Provider
6%
Manufacturing Company
6%
Computer Software Company
15%
Comms Service Provider
10%
Government
8%
Educational Organization
7%
Computer Software Company
18%
Government
8%
Educational Organization
7%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is the better NGFW: Fortinet Fortigate or Cisco Firepower?
When you compare these firewalls you can identify them with different features, advantages, practices and usage a...
What is the biggest difference between Sophos XG and FortiGate?
From my experience regarding both the Sophos and FortiGate firewalls, I personally would rather use FortiGate. I know...
What are the biggest technical differences between Sophos UTM and Fortinet FortiGate?
As a solution, Sophos UTM offers a lot of functionality, it scales well, and the stability and performance are quite ...
Help me find the best open source router
You don't really specify what type of router you are looking for but if you are talking about a gateway router I reco...
How do I choose between Fortinet FortiGate and pfSense?
Fortinet’s Fortigate is a firewall solution we use and are very much satisfied with its performance. We find Fortigat...
What is the difference between PfSense and OPNsense?
Two of the most common and well recognized firewalls, PfSense and OPNsense both support site-to-site IPsec VPN and cl...
What Is The Biggest Difference Between Sophos UTM and Sophos XG?
The Sophos UTM is a UTM and Sophos XG is the NGFW. First, you must know about the difference between a UTM and NGFW. ...
What do you like most about Sophos UTM?
The most valuable feature of Sophos UTM is the endpoint protection feature.
What is your experience regarding pricing and costs for Sophos UTM?
The product pricing and licensing are higher, but they offer good value for the features and stability provided.
 

Also Known As

FortiGate 60b, FortiGate 60c, FortiGate 80c, FortiGate 50b, FortiGate 200b, FortiGate 110c, FortiGate, Fortinet Firewall
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Sample Customers

Amazon Web Services, Microsoft, IBM, Cisco, Dell, HP, Oracle, Verizon, AT&T, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telstra, Deutsche Telekom, Comcast, Time Warner Cable, CenturyLink, NTT Communications, Tata Communications, SoftBank, China Mobile, Singtel, Telus, Rogers Communications, Bell Canada, Telkom Indonesia, Telkom South Africa, Telmex, Telia Company, Telkom Kenya
Nerds On Site Inc., RKC Development Inc., Expertech, Fisher's Technology, Ncisive, Consulting, CPURX, Vaughn's Computer House Calls, Imeretech LLC, Digital Crisis, Carolina Digital Phone, Technigogo Technology Services, The Simple Solution, SwiftecITInc, Rocky Mountain Tech Team, Free Range Geeks, Alaska Computer Geeks, Lark Information Technology, Renaissance Systems Inc., Cutting Edge Computers, Caretech LLC, GoVanguard, Network Touch Ltd, P.C. Solutions.Net, Vision Voice and Data Systems LLC, Montgomery Technologies, Techforce, Concero Networks, ASONInc, CPS Electronics and Consulting, Darkwire.net LLC, IT Specialists, MBS-Net Inc., VOICE1 LLC, Advantage Networking Inc., Powerhouse Systems, Doxa Multimedia Inc., Pro Computer Service, Virtual IT Services, A&J Computers Inc., Envision IT LLC, CommunicaONE Inc., Bone Computer Inc., Amax Engineering Corporation, QPG Ltd. Co., IT 101 Inc., Perfect Cloud Solutions, Applied Technology Group Inc., The Digital Sun Group LLC, Firespring
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