Red Hat CloudForms vs ServiceNow IT Operations Management comparison

Comparison Buyer's Guide

Executive Summary

We performed a comparison between Red Hat CloudForms and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Red Hat CloudForms vs. ServiceNow IT Operations Management Report (Updated: May 2024).

Buyer's Guide

Red Hat CloudForms vs. ServiceNow IT Operations Management

May 2024

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Categories and Ranking

IBM Turbonomic

Mindshare comparison

As of June 2024, in the Cloud Management category, the mindshare of IBM Turbonomic is 6.9%, down from 7.7% compared to the previous year. The mindshare of Red Hat CloudForms is 2.4%, up from 1.1% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management

Unique Categories:

Cloud Migration

12.9%

Virtualization Management Tools

14.6%

No other categories found

Event Monitoring

18.8%

IT Infrastructure Monitoring

2.8%

Featured Reviews

reviewer2249175

Senior Manager Solution Architecture at a consultancy with 10,001+ employees

Jul 18, 2023

Sheds light on how an application functions and how it could be more efficient

We would go quarter-to-quarter and say, "Okay, go optimize our application environments." We could use Azure Monitor or a couple of other tools that aren't nearly as robust, and without knowing the impact, other than what Azure Monitor gives you. But Azure Monitor, which doesn't do memory metrics, would tell you, "You can reduce size by doing this," but maybe memory was the problem. Turbonomic is much more robust. Before using it, we were doing things in a very manual way. The way I got Turbonomic through the door was by saying, "You want to have your entire staff clean up the cloud every quarter?"

Read full review

reviewer1428900

System Administrator Tech Lead at Vodafone

Nov 22, 2022

Easily integrates with various out-of-the-box or third-party vendors

Our company used the solution as a pre-defined server and internal cloud. We automated infrastructure as a code and delivered it to the user portal to meet logins and request machines. After the machine was created, we integrated with Ansible Towers to install applications or services that sat on…

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Sathish Anoor

Technical Lead

Sep 16, 2022

Mostly reliable with a strong suite but is complex to set up

The solution is used primarily for operations management. We had a lot of events and some of the things that have been done manually. Now, when an email is sent, it'll create a task, and your teams can handle it. Having Event Management, we create events and alerts, so everything is streamlined.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Turbonomic can show us if we're not using some of our storage volumes efficiently in AWS. For example, if we've over-provisioned one of our virtual machines to have dedicated IOPs that it doesn't need, Turbonomic will detect that and tell us."

"The recommendation of the family types is a huge help because it has saved us a lot of money. We use it primarily for that. Another thing that Turbonomic provides us with is a single platform that manages the full application stack and that's something I really like."

"The solution has a good optimization feature."

"It became obvious to us that there was a lot more being offered in the product that we could leverage to ensure our VMware environment was running efficiently."

"My favorite part of the solution is the automation scheduling. Being able to choose when actions happen, and how they happen..."

"I like Turbonomic's built-in reporting. It provides a ton of information out of the box, so I don't have to build panels for the monthly summaries and other reports I need to present to management. We get better performance and bottleneck reporting from this than we do from our older EMC software."

"The ability to monitor and automate both the right-sizing of VMs as well as to automate the vMotion of VMs across ESXi hosts."

"With Turbonomic, we were able to reduce our ESX cluster size and save money on our maintenance and license renewals. It saved us around $75,000 per year but it's a one-time reduction in VMware licensing. We don't renew the support. The ongoing savings is probably $50,000 to $75,000 a year, but there was a one-time of $200,000 plus."

More IBM Turbonomic pros

"They are a very mature product."

"I am impressed with the product's reports."

"The multi-tenancy feature has been very helpful for our clients. It has been working fine and seamlessly for them. Its interface is also very simplified, and it is also an open and easy-to-scale solution."

"The solution is compatible and integrates with various infrastructures or providers."

"The most valuable features of Red Hat CloudForms are the benefit of the collective functionality."

"The stability of the solution is very good. We haven't had any issues with it."

"The optimization of the solution is quite interesting."

"Red Hat CloudForms is a stable product. There is no issue with the stability."

More Red Hat CloudForms pros

"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."

"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."

"I am impressed with the tool's ability to track information in an easy way."

"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."

"It is a very stable solution."

"It is flexible. You can tune it, more or less, as you want."

"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."

"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."

More ServiceNow IT Operations Management pros

Cons

"There is an opportunity for improvement with some of Turbonomic's permissions internally for role-based access control. We would like the ability to come up with some customized permissions or scope permissions a bit differently than the product provides."

"The GUI and policy creation have room for improvement. There should be a better view of some of the numbers that are provided and easier to access. And policy creation should have it easier to identify groups."

"Some features are only available via changes to the deployment YAML, and it would be better to have them in the UI."

"The reporting needs to be improved. It's important for us to know and be able to look back on what happened and why certain decisions were made, and we want to use a custom report for this."

"I do not like Turbonomic's new licensing model. The previous model was pretty straightforward, whereas the new model incorporates what most of the vendors are doing now with cores and utilization. Our pricing under the new model will go up quite a bit. Before, it was pretty straightforward, easy to understand, and reasonable."

"The planning and costing areas could be a little bit more detailed. When you have more than 2,000 machines, the reports don't work properly. They need to fix it so that the reports work when you use that many virtual machines."

"Turbonomic doesn't do storage placement how I would prefer. We use multiple shared storage volumes on VMware, so I don't have one big disk. I have lots of disks that I can place VMs on, and that consumes IOPS from the disk subsystem. We were getting recommendations to provision a new volume."

"It would be good for Turbonomic, on their side, to integrate with other companies like AppDynamics or SolarWinds or other monitoring softwares. I feel that the actual monitoring of applications, mixed in with their abilities, would help. That would be the case wherever Turbonomic lacks the ability to monitor an application or in cases where applications are so customized that it's not going to be able to handle them. There is monitoring that you can do with scripting that you may not be able to do with Turbonomic."

More IBM Turbonomic cons

"The solution's provisioning engine needs to be improved."

"The complexity of the solution is a bit high in comparison to VMware."

"It is difficult to create a complete dashboard that includes all the needed features or catalogs."

"The problem is that the platform requires it to be maintained and updated. Also, a few cases are still pending with the Red Hat support team since they are not closed yet."

"All of the areas of Red Hat CloudForms could improve. It doesn't do half of the things that it says it can do out of the box. It takes configuration to make any of it work, which is not uncommon for solutions similar to this. However, it is frustrating."

"The solution is still quite immature."

"Red Hat CloudForms could improve by allowing more customization of reports. We have to do a lot of coding to accomplish what we want. Additionally, the compatibility with the multi-cloud could improve. The latter versions of the solution removed Google support and the cost comparison between other clouds was high."

"I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions."

More Red Hat CloudForms cons

"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."

"The solution’s licensing cost could be improved."

"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."

"The tool can be improved by including more detailed information to assist new users."

"It should have better integrations with other solutions."

"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"IBM Turbonomic is an investment that we believe will deliver positive returns."

"You should understand the cost of your physical servers and how much time and money you are spending year over year on expanding your virtual farm."

"What I can advise is to trial the product, taking advantage of the Turbonomic pre-sales implemention support and kickstart training."

"The pricing is in line with the other solutions that we have. It's not a bargain software, nor is it overly expensive."

"I consider the pricing to be high."

"Price is a big one. VMTurbo was very competitively priced."

"If you're a super-small business, it may be a little bit pricey for you... But in large, enterprise companies where money is, maybe, less of an issue, Turbonomic is not that expensive. I can't imagine why any big company would not buy it, for what it does."

"The pricing and licensing are fair. We purchase based on benchmark pricing, which we have been able to get. There are no surprise charges nor hidden fees."

More IBM Turbonomic pricing and cost advice

"The price of Red Hat CloudForms was not competitive, it was expensive."

"Red Hat CloudForms is a bit expensive."

"Red Hat CloudForms has a subscript-based pricing model. The cost is approximately $20,000 annually which allows you to use as many users as you want."

"It is definitely cheaper than VMware. Everything is included. There is no challenge there."

"The product's licensing is based on the number of servers."

"There are additional costs, you have to pay more for everything."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"The solution is costly compared to the products offered by its competitors."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"The solution offers yearly licenses and a subscription model for add-on features."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"The cost of ServiceNow is much higher."

More ServiceNow IT Operations Management pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.

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790,308 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

16%

Manufacturing Company

Insurance Company

Comms Service Provider

22%

Computer Software Company

19%

Media Company

12%

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

11%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?

I have not seen Turbonomic's new pricing since IBM purchased it. When we were looking at it in my previous company be...

See all answers

What needs improvement with Turbonomic?

I would like Turbonomic to add more services, especially in the cloud area. I have already told them this. They can a...

See all answers

What is your primary use case for Turbonomic?

I mostly provide it to my clients. There are multiple reasons why they would use it depending on the client's needs a...

See all answers

What do you like most about Red Hat CloudForms?

I am impressed with the product's reports.

See all answers

What needs improvement with Red Hat CloudForms?

I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions.

See all answers

What advice do you have for others considering Red Hat CloudForms?

I would rate the product a four out of ten since its implementation is not as good as it sounds.

See all answers

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

The cost of ServiceNow is much higher.

See all answers

What needs improvement with ServiceNow IT Operations Management?

The solution’s licensing cost could be improved.

See all answers

Comparisons

VMware Aria Operations vs IBM Turbonomic

Compared 20% of the time

Azure Cost Management vs IBM Turbonomic

Compared 12% of the time

Cisco Intersight vs IBM Turbonomic

Compared 10% of the time

VMWare Tanzu CloudHealth vs IBM Turbonomic

Compared 8% of the time

Apptio One vs IBM Turbonomic

Compared 2% of the time

More IBM Turbonomic Competitors

Morpheus vs Red Hat CloudForms

Compared 29% of the time

VMware Aria Automation vs Red Hat CloudForms

Compared 20% of the time

vCloud Director vs Red Hat CloudForms

Compared 17% of the time

IBM Spectrum Computing vs Red Hat CloudForms

Compared 8% of the time

VMware Aria Operations vs Red Hat CloudForms

Compared 8% of the time

More Red Hat CloudForms Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 13% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 8% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 7% of the time

Datadog vs ServiceNow IT Operations Management

Compared 6% of the time

BMC TrueSight Operations Management vs ServiceNow IT Operations Management

Compared 5% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

IBM Turbonomic

June 2024

Download IBM Turbonomic product report

Buyer's Guide

Red Hat CloudForms

June 2024

Download Red Hat CloudForms product report

Buyer's Guide

ServiceNow IT Operations Management

June 2024

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

Turbonomic, VMTurbo Operations Manager

No data available

ServiceNow ITOM

Learn More

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Red Hat

ServiceNow

Interactive Demo

IBM

Demo not available

Red Hat

Demo not available

ServiceNow

Overview

IBM Turbonomic is a performance and cost optimization platform for public, private, and hybrid clouds used by companies to assure application performance while eliminating inefficiencies by dynamically resourcing applications through automated actions.

IBM Turbonomic leverages AI to continuously analyze application resource consumption, deliver insights and dashboards, and make real-time adjustments. Common use cases include cloud cost optimization, cloud migration planning, data center modernization, FinOps acceleration, Kubernetes optimization, sustainable IT, and application resource management. By integrating with various cloud platforms, on-premise infrastructures, and containers, IBM Turbonomic provides a holistic view of the environment, ensuring that resources are allocated efficiently.

The solution is designed to support complex IT environments, offering actionable insights and automated actions that help IT teams proactively manage application performance and infrastructure resources. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years.

Manage container, virtual, private, and public cloud infrastructures

Managing a complex, hybrid IT environment can require multiple management tools, redundant policy implementations, and extra staff to handle the operations. Red Hat® CloudForms simplifies IT, providing unified management and operations in a hybrid environment.

As your IT infrastructure progresses from traditional virtualization toward an Infrastructure-as-a-Service (IaaS) model, CloudForms evolves, protecting your investments and providing consistent user experience and functionality.

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.

Cox Automotive, Penn State, FICO, G-ABLE, Seneca College, ITandTEL, The Paris Lodron University of Salzburg (PLUS), MyRepublic, Macquarie, The Wellcome Trust Sanger Institute, CBTS, Network Data Solutions (NDS)

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Red Hat CloudForms vs. ServiceNow IT Operations Management

May 2024

Free Report: Red Hat CloudForms vs. ServiceNow IT Operations Management

Find out what your peers are saying about Red Hat CloudForms vs. ServiceNow IT Operations Management and other solutions. Updated: May 2024.

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