Salesforce Commerce Cloud vs Sana Commerce comparison

Salesforce Commerce Cloud

Read 5 Sana Commerce reviews

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80% willing to recommend

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Executive Summary

We performed a comparison between Salesforce Commerce Cloud and Sana Commerce based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Salesforce Commerce Cloud vs. Sana Commerce Report (Updated: October 2024).

Salesforce Commerce Cloud vs. Sana Commerce

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Helped 816,406 peers since 2012

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Sana Commerce

Ranking in eCommerce Platforms

13th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 15.4%, up from 15.2% compared to the previous year. The mindshare of Sana Commerce is 1.3%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Sumit Dashora

Senior Salesforce Engineer at a computer software company with 10,001+ employees

Allows for easy customization according to specific customer needs

Salesforce Commerce Cloud is a cloud-based multi-tenant platform. Customizing the application requires a significant level of technical expertise, particularly in native Lightning Web Components development and Apex Development, which are the platform's native languages. It's essential to be aware of these limitations and any related recommendations. The limitation is the restriction on data storage, which can be crucial when dealing with clients who generate large orders and invoices. In such cases, alternative solutions may need to be considered, and integration with other applications may be necessary. While it offers streamlined integration capabilities with various applications, the data storage limit is a factor that must be considered when planning marketing strategies and solutions.

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reviewer1708812

Head of Global IT at a manufacturing company with 1,001-5,000 employees

Helped us create a new revenue stream, but the cost and time of customization are disadvantages

We had to do a lot of customization, so I wouldn't say the integration worked out-of-the-box. Also, if you want to have anything done, you have to go back to their development team, which is offshore. You can't customize it yourself. And that customization took a long time. Sana is a decent company, although they have had their challenges. When we originally signed up with Sana, they lost a lot of their leadership team. Part of the problem with them is that their entire support team is offshore in Sri Lanka. When you want to interface with the development team, you have to wait a day or two for each response. We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well. Sana is a very small company. That means that when you want to start up a development enhancement, there's a wait time of at least a month. So in addition to requirements, development, and testing, you have to add a month of waiting for a resource to be assigned to even look at the requirements. They have some growing pains. We've told them this a few times and it seems to be getting better, but they definitely have challenges. Another challenge is that their global capabilities are quite limited. We're a global company. We operate in 23 countries. We've asked them, "What can we do in China? What can we do in Europe?" I don't think they have any customers in China. We'd be their first. Europe is more solidified than Asia, but still growing for them and not as established. We've had to restructure some of our backend processes to accommodate order errors that come through the site. We've had to address and do some enhancements for that. It's quite expensive. We have probably spent a couple hundred thousand dollars in development expenses to get up and running. That's not what we expected, but we've gone through it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Ability to quickly add content and manage products along with associated web content easily."

"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."

"Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment."

"It is a very flexible solution."

"Not having to worry about maintaining one's own infrastructure."

"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."

"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."

"The filters are very useful, and easy to customize. it's very easy to operate."

More Salesforce Commerce Cloud pros

"I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy."

"This product is highly customizable. We use the standard system but we have extended it quite a bit."

"The big benefit with Sana is our ability to interface with Microsoft Dynamics."

"We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting."

"The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time."

Cons

"The performance of the solution has room for improvement. We sometimes experience some delays."

"It is similar to ATG, but some features can be exchanged between the 2."

"The solution is expensive."

"We would like more interaction from Salesforce about new versions."

"There is space to have better communication with other kinds of platforms."

"Pricing is a disadvantage because it is expensive."

"Needs better access to code and customizability of the solution."

"The dashboards for this solution could be improved."

More Salesforce Commerce Cloud cons

"There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area."

"The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best."

"We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well."

"One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations."

"I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work."

Pricing and Cost Advice

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"The licensing works on a per-user basis."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"The product is expensive."

"I give the price of the solution a three out of ten."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"Salesforce is not a cheap solution."

More Salesforce Commerce Cloud pricing and cost advice

"Sana's pricing is fair. It could be more competitive. It's not so much the licensing cost, it's the additional development."

"Support costs are in addition to the standard licensing fees, and they vary per month, based on how much we use them. It is not very expensive."

"When we got version 9.2, it was a good price. Everything is moving to the subscription-based cloud model, and that's probably a little high when you look at the lifetime cost."

"They have a policy of a price per legal entity. So, if you are a company that operates in one country, that is, if you're just an American company, or you're just a Spanish company or just a British company, then that probably makes sense. We are a global company, and we have operations in 20 to 30 different countries. So, we are interested in implementing Sana in potentially 20 to 30 countries. Right now, the pricing model of Sana has a limitation. They are almost asking for the same price for the new country when in many cases, a new country will just be a new small rollout. That's because it is the same solution that gets implemented everywhere. So, to me, it is not the same price if you are maintaining 10 Sanas that are looking exactly the same and are working exactly the same in 10 different countries. To me, these should not cost 10 times more than one. They don't yet have a good grasp of how to manage global companies like ours. That is something we are talking to them about, and we are in discussions with them about. So, hopefully, they will learn."

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Top Industries

By visitors reading reviews

Educational Organization

64%

Computer Software Company

Retailer

Financial Services Firm

Computer Software Company

20%

Manufacturing Company

10%

Educational Organization

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Salesforce Commerce Cloud?

The product is easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

The license costs between 50-100K per year, which is more expensive than competitors' licenses. The enterprise license cost ranges between two hundred thousand and one million dollars based on the ...

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What needs improvement with Salesforce Commerce Cloud?

The back office of Salesforce could be more user-friendly.

See all answers

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Comparisons

Adobe Commerce vs Salesforce Commerce Cloud

Compared 30% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 23% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 19% of the time

Shopify vs Salesforce Commerce Cloud

Compared 16% of the time

HCL Digital Commerce vs Salesforce Commerce Cloud

Compared 8% of the time

More Salesforce Commerce Cloud Competitors

Adobe Commerce vs Sana Commerce

Compared 100% of the time

More Sana Commerce Competitors

Product Reports

Salesforce Commerce Cloud

Download Salesforce Commerce Cloud product report

Download Sana Commerce product report

Also Known As

Demandware

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Salesforce

Overview

Salesforce Commerce Cloud is an eCommerce platform designed to help retailers and B2B companies manage sales, leads, and opportunities, create pipelines, produce reports, and forecast. It integrates with billing systems and supports sales cycles while handling large-scale projects, automating work, and offering product customization.

With seamless upgrades, extensive customization, and multilingual support, Salesforce Commerce Cloud provides a user-friendly interface, easy signup process, and robust data analysis capabilities. Clients get frequent updates and integration with other Salesforce clouds for enhanced operational efficiency. It enables extensive personalization, smooth data integration, and streamlined deployment processes.

What are the key features of Salesforce Commerce Cloud?

Seamless upgrades: Regular updates and new features without disruptions.
Multilingual support: Adaptable for various languages, aiding global businesses.
Integration capabilities: Connects seamlessly with other Salesforce clouds and billing systems.
Data analysis: Comprehensive tools for generating actionable insights.
Customization: Extensive options for tailoring the platform to specific needs.

What benefits should users look for in the reviews?

Operational Efficiency: Improved workflows across sales and billing teams.
Personalization: Enhanced customer experiences through tailored solutions.
Data-Driven Decisions: Making strategic decisions based on thorough data analysis.
Ease of Use: Effortless signup and intuitive navigation.
Scalability: Supports large-scale projects and complex deployments.

Salesforce Commerce Cloud is utilized by American retailers, financial institutions, insurance and banking clients, and B2B customers for customizing pricing and experiences. Solution providers use it to build omnichannel platforms, automate tests, and manage extensive projects with diverse teams. Challenges include improving user experience, platform integration, pricing for smaller businesses, and technical support. Enhancements in reporting, AI capabilities, ERP integration, and better training options are needed. Data storage limitations and marketing services also require attention.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”

Sana Commerce is a SaaS-based B2B e-commerce solution that integrates seamlessly into your tech stack using agile cloud software to enable a stellar e-commerce web store with guaranteed uptime and minimal maintenance.

How? By making your SAP or Microsoft Dynamics ERP and e-commerce work as one. SCC harnesses the power of your ERP to create an e-commerce platform that automates tedious business processes and delights consumers with easy-to-use functionality. It eliminates the system silos, unnecessary complexities and compromises caused by mainstream e-commerce solutions. SCC drives growth and future proofs your business model by facilitating a smooth omnichannel order process without hurdles.

Sana Commerce is a certified SAP and Microsoft Gold partner, backed by a strong global partner network and recognized by leading industry experts.

Want to know if we can meet your B2B needs? Contact us for a personalized demo.

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Akzo Nobel B.V., Atkins, Century Martial Arts, Forbo Flooring Systems, Michelin Group, Ravensburger AG Learn more about our customers.

Salesforce Commerce Cloud vs. Sana Commerce