Salesforce Commerce Cloud vs Sana Commerce comparison

Salesforce Commerce Cloud

Read 5 Sana Commerce reviews

606 Views
216 Comparison Views

80% willing to recommend

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Salesforce Commerce Cloud and Sana Commerce based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Salesforce Commerce Cloud vs. Sana Commerce Report (Updated: January 2025).

Salesforce Commerce Cloud vs. Sana Commerce

Download the complete report

Helped 832,138 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Sana Commerce

Ranking in eCommerce Platforms

14th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 16.1%, up from 15.3% compared to the previous year. The mindshare of Sana Commerce is 1.2%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Sumit Dashora

Senior Salesforce Engineer at a computer software company with 10,001+ employees

Allows for easy customization according to specific customer needs

Salesforce Commerce Cloud is a cloud-based multi-tenant platform. Customizing the application requires a significant level of technical expertise, particularly in native Lightning Web Components development and Apex Development, which are the platform's native languages. It's essential to be aware of these limitations and any related recommendations. The limitation is the restriction on data storage, which can be crucial when dealing with clients who generate large orders and invoices. In such cases, alternative solutions may need to be considered, and integration with other applications may be necessary. While it offers streamlined integration capabilities with various applications, the data storage limit is a factor that must be considered when planning marketing strategies and solutions.

Read full review

Reviewer245674

ERP Enterprise Architect at a pharma/biotech company with 201-500 employees

Reduced the customer care team's time, got us new customers, and required no third-party integrations

Their support should have more in-depth knowledge about different ERP solutions that they connect to. There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area. There could also be more features coming out on the platform, but I know they are already working on that. I know they're changing the way they manage that.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is quite stable."

"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."

"The filters are very useful, and easy to customize. it's very easy to operate."

"It has a customizable checkout experience, customizable homepage, everything can be customized."

"I find the reports to be the solution's most valuable feature."

"The pipeline and lead management features are the most valuable."

"Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment."

"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."

More Salesforce Commerce Cloud pros

"The big benefit with Sana is our ability to interface with Microsoft Dynamics."

"The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time."

"We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting."

"I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy."

"This product is highly customizable. We use the standard system but we have extended it quite a bit."

Cons

"In terms of application performance, it could be a bit quicker."

"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."

"Needs better access to code and customizability of the solution."

"The dashboards for this solution could be improved."

"Multi-tenant infrastructure is a blessing and a curse."

"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."

"The back office of Salesforce could be more user-friendly."

"Pricing is a disadvantage because it is expensive."

More Salesforce Commerce Cloud cons

"There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area."

"One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations."

"The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best."

"We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well."

"I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work."

Pricing and Cost Advice

"There are no significant upfront license costs."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"The product is expensive."

"I give the price of the solution a three out of ten."

"The licensing works on a per-user basis."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

More Salesforce Commerce Cloud pricing and cost advice

"Sana's pricing is fair. It could be more competitive. It's not so much the licensing cost, it's the additional development."

"When we got version 9.2, it was a good price. Everything is moving to the subscription-based cloud model, and that's probably a little high when you look at the lifetime cost."

"Support costs are in addition to the standard licensing fees, and they vary per month, based on how much we use them. It is not very expensive."

"They have a policy of a price per legal entity. So, if you are a company that operates in one country, that is, if you're just an American company, or you're just a Spanish company or just a British company, then that probably makes sense. We are a global company, and we have operations in 20 to 30 different countries. So, we are interested in implementing Sana in potentially 20 to 30 countries. Right now, the pricing model of Sana has a limitation. They are almost asking for the same price for the new country when in many cases, a new country will just be a new small rollout. That's because it is the same solution that gets implemented everywhere. So, to me, it is not the same price if you are maintaining 10 Sanas that are looking exactly the same and are working exactly the same in 10 different countries. To me, these should not cost 10 times more than one. They don't yet have a good grasp of how to manage global companies like ours. That is something we are talking to them about, and we are in discussions with them about. So, hopefully, they will learn."

See which vendors are best for you

Use our free recommendation engine to learn which eCommerce Platforms solutions are best for your needs.

See recommendations

832,138 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

67%

Computer Software Company

Manufacturing Company

Retailer

Computer Software Company

22%

Manufacturing Company

11%

Educational Organization

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Salesforce Commerce Cloud?

The product is easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

The extensibility of end-to-end lifecycle management for an order can be enhanced. Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking fro...

See all answers

Ask a question

Earn 20 points

Comparisons

Adobe Commerce vs Salesforce Commerce Cloud

Compared 30% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 21% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 21% of the time

Shopify vs Salesforce Commerce Cloud

Compared 14% of the time

HCL Digital Commerce vs Salesforce Commerce Cloud

Compared 8% of the time

More Salesforce Commerce Cloud Competitors

Adobe Commerce vs Sana Commerce

Compared 50% of the time

Shopify vs Sana Commerce

Compared 50% of the time

More Sana Commerce Competitors

Product Reports

Salesforce Commerce Cloud

Download Salesforce Commerce Cloud product report

Download Sana Commerce product report

Also Known As

Demandware

No data available

Overview

Salesforce Commerce Cloud is an eCommerce platform designed to help retailers and B2B companies manage sales, leads, and opportunities, create pipelines, produce reports, and forecast. It integrates with billing systems and supports sales cycles while handling large-scale projects, automating work, and offering product customization.

With seamless upgrades, extensive customization, and multilingual support, Salesforce Commerce Cloud provides a user-friendly interface, easy signup process, and robust data analysis capabilities. Clients get frequent updates and integration with other Salesforce clouds for enhanced operational efficiency. It enables extensive personalization, smooth data integration, and streamlined deployment processes.

What are the key features of Salesforce Commerce Cloud?

Seamless upgrades: Regular updates and new features without disruptions.
Multilingual support: Adaptable for various languages, aiding global businesses.
Integration capabilities: Connects seamlessly with other Salesforce clouds and billing systems.
Data analysis: Comprehensive tools for generating actionable insights.
Customization: Extensive options for tailoring the platform to specific needs.

What benefits should users look for in the reviews?

Operational Efficiency: Improved workflows across sales and billing teams.
Personalization: Enhanced customer experiences through tailored solutions.
Data-Driven Decisions: Making strategic decisions based on thorough data analysis.
Ease of Use: Effortless signup and intuitive navigation.
Scalability: Supports large-scale projects and complex deployments.

Salesforce Commerce Cloud is utilized by American retailers, financial institutions, insurance and banking clients, and B2B customers for customizing pricing and experiences. Solution providers use it to build omnichannel platforms, automate tests, and manage extensive projects with diverse teams. Challenges include improving user experience, platform integration, pricing for smaller businesses, and technical support. Enhancements in reporting, AI capabilities, ERP integration, and better training options are needed. Data storage limitations and marketing services also require attention.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”

Salesforce

Sana Commerce is a SaaS-based B2B e-commerce solution that integrates seamlessly into your tech stack using agile cloud software to enable a stellar e-commerce web store with guaranteed uptime and minimal maintenance.

How? By making your SAP or Microsoft Dynamics ERP and e-commerce work as one. SCC harnesses the power of your ERP to create an e-commerce platform that automates tedious business processes and delights consumers with easy-to-use functionality. It eliminates the system silos, unnecessary complexities and compromises caused by mainstream e-commerce solutions. SCC drives growth and future proofs your business model by facilitating a smooth omnichannel order process without hurdles.

Sana Commerce is a certified SAP and Microsoft Gold partner, backed by a strong global partner network and recognized by leading industry experts.

Want to know if we can meet your B2B needs? Contact us for a personalized demo.

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Akzo Nobel B.V., Atkins, Century Martial Arts, Forbo Flooring Systems, Michelin Group, Ravensburger AG Learn more about our customers.

Salesforce Commerce Cloud vs. Sana Commerce