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Salesforce Community Cloud vs Workday comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Salesforce Community Cloud
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Community Platforms (1st), Digital Experience Platforms (DXP) (5th)
Workday
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
55
Ranking in other categories
Benefits Administration (1st), Talent Management (2nd), Cloud HCM (2nd), Talent Acquisition (1st)
 

Mindshare comparison

Salesforce Community Cloud and Workday aren’t in the same category and serve different purposes. Salesforce Community Cloud is designed for Community Platforms and holds a mindshare of 15.0%, down 29.0% compared to last year.
Workday, on the other hand, focuses on Cloud HCM, holds 19.0% mindshare, up 18.3% since last year.
Community Platforms
Cloud HCM
 

Q&A Highlights

Ariel Lindenfeld - PeerSpot reviewer
Jan 24, 2020
 

Featured Reviews

Abhishek-Mehta - PeerSpot reviewer
Shows where every sales employee stands, what the pipeline is and how healthy it is, but lacks an auto-population feature
In the last twelve months, there are two primary technologies I work extensively with. I've used Salesforce CRM and other similar technology. I'm not aware which version of Salesforce CRM I'm using, because I'm just a user, not the buyer. It's deployed on the public cloud, via Salesforce. Salesforce as a CRM tool becomes the source of truth in terms of what the standing of every sales employee is in the organization, what the pipeline is and how healthy it is, and what needs to be done to add to that pipeline. My advice to people looking into using Salesforce CRM is to understand their requirements and see why they need such an expensive tool. Data is very important in an organization, but then there are alternatives such as Zoho CRM and other CRMs available in the market. Understand how important it is that they want to work with data. If they have a vision of scaling the organization to a very large number, then Salesforce CRM makes sense. If they don't have more than two hundred or three hundred people in sales, Salesforce CRM is probably not the best solution because it will not give the best value for money. They can look at other options that can give better value for money. If they're part of large organizations beyond three hundred, then Salesforce CRM is a must-have. I'm giving Salesforce CRM a rating of seven. It's a great solution, and it's very user-friendly and has great reporting. However, the pricing is expensive and there could be better population features, for example, auto-population, with less manual activity.
Akash Nigam - PeerSpot reviewer
User-friendly, well-organized, offering a structured step-by-step process for configuration
I would really like to see a more robust timekeeping solution in Workday. Currently, most organizations are using Kronos for timekeeping and Workday for HR data. They then integrate Workday with Dimensions to manage time-related activities and payroll processing. I think if Workday could enhance its timekeeping solution to match the functionality and flexibility of Dimensions, it would be a really good product. Another area for improvement is payroll. Workday payroll is not very extensively used in the North American market, but it is more widely used in Europe. There is a lot of complexity in payroll processing in North America, but I think there is still a lot of room for improvement in Workday. In the next release, I would like to see pre-built or predefined connectors for Dimensions and other applications. Currently, we have to use Boomi or another middleware application to integrate Workday with these systems. I think pre-built connectors would be very helpful, especially for Dimensions, which we do not currently have a connector for.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All the business intelligence included in the tool gives more information about the cycle of the sales stage."
"What I found most valuable in Salesforce CRM is its reporting feature because it's extensive and it's very accurate. I also like that you can move opportunities by stages. I find that feature very important and very useful because it helps you understand where opportunities get stuck, and at what stage it is currently."
"It's intuitive, a very usable tool and it's easy to find the data you're looking for."
"It is easy to use and straightforward."
"Provides flexibility to integrate with the product. It has several tools, out-of-the-box, for integrations. It delivers pre-built interfaces for specific vendors, pre-built generic integrations to extract or push data into Workday through configuration."
"The most valuable feature is the ease of reporting."
"Workday is highly intuitive from a customer experience perspective. It was effortless for us to understand what to do even though we didn't have any related training. It was easy to use without guidance."
"It was more efficient for the agents for their performance reviews, but when it came to HR and the recruitment team, it sometimes worked, and sometimes, it didn't work."
"The most valuable feature of Workday is the ease of use which is overall user-friendly."
"The solution is easy to use and provides great flexibility and security."
 

Cons

"The user interface can be improved."
"An area for improvement in Salesforce CRM is that there's still a lot of manual input you need to make. If it could pick up things automatically from an email and auto-populate, that would make the tool better. Another area for improvement is that the Salesforce CRM connector for G-suite does not work effectively."
"The expenses and reimbursements module could be improved. Creating expense reports is time consuming and inefficient compared to other expense solutions."
"For time management, it does not have a calendar generator. For example, if you want to have a shift calendar for an entire year, you need to push the entire year's calendar into the system instead of being able to generate it using a time management pattern."
"Workday could improve by adding other features, such as messaging to candidates and other recruiting capabilities that other new-age solutions have."
"The solution has to work a lot on financial integrations, material management and CRM modules."
"My only suggestion might be to include a brief description of any new fields we introduce, making it easier for people to use them. Perhaps this is something they can consider implementing."
"It is very unique as compared to other tools in terms of the employee master data and how it is organized. That's why sometimes the information needs to sit in two different systems because, in Workday, it is organized differently. This issue is not related to benefits. It is more or so related to how you categorize employees. I don't think this is a problem that could be solved. Workday is aware of this. It is one of those kinds of situations that you just got to live with."
"The cost of Workday is certainly not inexpensive. It's very pricey."
"Workday could give us industry-specific or vertical-specific solutions."
 

Pricing and Cost Advice

"Pricing for Salesforce CRM is extremely expensive."
"Its price is pretty high. It is more expensive than what is offered by other competitors in the market."
"The solution is flexible in terms of pricing."
"The pricing is good from an HR perspective, although management gets upset after spending $500,000 a year, every year."
"By and large, Workday is expensive. It is based on the headcount. I'd probably rate it a three or four out of five in terms of pricing. It'd be like buying a Mercedes or a high-end car. It's expensive, but there's a specific value that you're getting with additional features and things of that nature. Using that metaphor, Workday probably tends to be more of a luxury. There are others like ADP that can do your payroll, your time off, and other things, but they don't do it as well."
"You have the license fee per module, and then you have a kind of annual training fee, which is a kind of add-on. I wouldn't say it is exhaustive; it is minor. Licensing is pretty transparent for most of the part."
"The pricing for this solution is fairly high. It is not affordable for small and mid-sized companies."
"It has an annual subscription rate, but I'm not sure how it will work."
"With a bigger budget, I would recommend SAP."
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Answers from the Community

Ariel Lindenfeld - PeerSpot reviewer
Jan 24, 2020
Jan 24, 2020
Workday is more geared towards human capital management and salesforce is more geared towards CRM. Depends on what you need.
2 out of 4 answers
it_user1118469 - PeerSpot reviewer
Jan 20, 2020
Hi Valon Besides the fact that both are extremely sophisticated SaaS there is nothing in common in terms of product. Salesforce is a CRM system and Workday an HCM and ERP system. If you want to establish comparisons "apple to apple" I would recommend to compare Salesforce against Oracle Sales/Marketing cloud, SAP and Microsoft Dynamics 365 On the Workday side I would compare it with: a) HCM - Oracle , Bamboo HR, ADP workforce Now, Ascentis and SAP HCM b) ERP - Oracle ERP cloud, Netsuite (owned by Oracle), SAP, Microsoft Dynamics 365 Business Central and Sage. Hope this helps
it_user1165806 - PeerSpot reviewer
Jan 20, 2020
Workday is more geared towards human capital management and salesforce is more geared towards CRM. Depends on what you need.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
University
11%
Financial Services Firm
8%
Government
7%
Educational Organization
29%
Financial Services Firm
8%
Computer Software Company
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What do you like most about Workday?
I like its UI and UX. When we were using Oracle or SAP, the UI/UX wasn't very user-friendly for the employees.
What is your experience regarding pricing and costs for Workday?
If you go with the launch implementation approach, the solution is generally not very expensive. If you want to add more features to your subscription, Workday becomes expensive. The solution is fl...
 

Comparisons

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Sample Customers

Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA
AAA, Allied Global, Avago Technologies Limited, Aviva, Cardinal Health, CareFusion, Chiquita Brands International, Equifax, Flextronics, HP, Life Time Fitness, McKee Foods, MGM Resorts International, Sanofi, ServiceSource International, Symantec, TripAdvisor, Yahoo!
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