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Salesforce Community Cloud vs Workday comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Salesforce Community Cloud
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Community Platforms (1st), Digital Experience Platforms (DXP) (5th)
Workday
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
55
Ranking in other categories
Benefits Administration (1st), Talent Management (2nd), Cloud HCM (2nd), Talent Acquisition (1st)
 

Mindshare comparison

Salesforce Community Cloud and Workday aren’t in the same category and serve different purposes. Salesforce Community Cloud is designed for Community Platforms and holds a mindshare of 15.0%, down 29.0% compared to last year.
Workday, on the other hand, focuses on Cloud HCM, holds 19.0% mindshare, up 18.3% since last year.
Community Platforms
Cloud HCM
 

Q&A Highlights

Ariel Lindenfeld - PeerSpot reviewer
Jan 24, 2020
 

Featured Reviews

Abhishek-Mehta - PeerSpot reviewer
Shows where every sales employee stands, what the pipeline is and how healthy it is, but lacks an auto-population feature
In the last twelve months, there are two primary technologies I work extensively with. I've used Salesforce CRM and other similar technology. I'm not aware which version of Salesforce CRM I'm using, because I'm just a user, not the buyer. It's deployed on the public cloud, via Salesforce. Salesforce as a CRM tool becomes the source of truth in terms of what the standing of every sales employee is in the organization, what the pipeline is and how healthy it is, and what needs to be done to add to that pipeline. My advice to people looking into using Salesforce CRM is to understand their requirements and see why they need such an expensive tool. Data is very important in an organization, but then there are alternatives such as Zoho CRM and other CRMs available in the market. Understand how important it is that they want to work with data. If they have a vision of scaling the organization to a very large number, then Salesforce CRM makes sense. If they don't have more than two hundred or three hundred people in sales, Salesforce CRM is probably not the best solution because it will not give the best value for money. They can look at other options that can give better value for money. If they're part of large organizations beyond three hundred, then Salesforce CRM is a must-have. I'm giving Salesforce CRM a rating of seven. It's a great solution, and it's very user-friendly and has great reporting. However, the pricing is expensive and there could be better population features, for example, auto-population, with less manual activity.
Akash Nigam - PeerSpot reviewer
User-friendly, well-organized, offering a structured step-by-step process for configuration
I would really like to see a more robust timekeeping solution in Workday. Currently, most organizations are using Kronos for timekeeping and Workday for HR data. They then integrate Workday with Dimensions to manage time-related activities and payroll processing. I think if Workday could enhance its timekeeping solution to match the functionality and flexibility of Dimensions, it would be a really good product. Another area for improvement is payroll. Workday payroll is not very extensively used in the North American market, but it is more widely used in Europe. There is a lot of complexity in payroll processing in North America, but I think there is still a lot of room for improvement in Workday. In the next release, I would like to see pre-built or predefined connectors for Dimensions and other applications. Currently, we have to use Boomi or another middleware application to integrate Workday with these systems. I think pre-built connectors would be very helpful, especially for Dimensions, which we do not currently have a connector for.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All the business intelligence included in the tool gives more information about the cycle of the sales stage."
"What I found most valuable in Salesforce CRM is its reporting feature because it's extensive and it's very accurate. I also like that you can move opportunities by stages. I find that feature very important and very useful because it helps you understand where opportunities get stuck, and at what stage it is currently."
"We like the fact that this solution is very user-friendly, with a straightforward user interface."
"I like its UI and UX. When we were using Oracle or SAP, the UI/UX wasn't very user-friendly for the employees."
"It is fairly easy to set up"
"The payroll and benefits engine is the most valuable Workday solution in my opinion. It is also easy to access."
"It's actually a cloud-native solution and based on the community for development. It is a very good open architecture and able to interconnect with other systems. And it is very stable and very fast in terms of response."
"This product is leaps and bounds above the competition. Part of the reason is that it is built with modern technology. It has no legacy coding in it at all."
"It was more efficient for the agents for their performance reviews, but when it came to HR and the recruitment team, it sometimes worked, and sometimes, it didn't work."
"It helps the users to enroll for the benefits automatically and update their life events without the involvement of HR individuals or back-office staff. It enables a person to take action on their own. It reduces the administrative burden on HR and puts the ownership on the person that is going through the life event, whether it is having a child, taking a leave of absence, or something else. There are easy ways to integrate Workday with your common benefits. At least in the USA, it can be integrated with common benefits providers such as Fidelity, Blue Cross Blue Shield, Aetna, etc. It has got a connector that is able to connect with the vendor or the third party to which you are trying to send the eligibility file. It basically allows us to automate or set up the tool, and the integration with the provider is a lot quicker than competing tools. When it comes to reporting on just eligibility and SLSA, it is a lot more user-intuitive. Depending on the purpose of what you are doing, you can grant security rights or roles, for example, you can control whether someone is a benefits administrator doing an independent audit. Workday makes it very easy to do that. It significantly simplifies the reporting process."
 

Cons

"The user interface can be improved."
"An area for improvement in Salesforce CRM is that there's still a lot of manual input you need to make. If it could pick up things automatically from an email and auto-populate, that would make the tool better. Another area for improvement is that the Salesforce CRM connector for G-suite does not work effectively."
"Workday could improve by adding other features, such as messaging to candidates and other recruiting capabilities that other new-age solutions have."
"They don't have worker payroll in the product. We have to solve our payroll. I hope one day they will be able to have their own localized standard payrolls for all countries."
"The finance module of this solution is not great and needs improvement."
"My only suggestion might be to include a brief description of any new fields we introduce, making it easier for people to use them. Perhaps this is something they can consider implementing."
"I would really like to see a more robust timekeeping solution in Workday. Currently, most organizations are using Kronos for timekeeping and Workday for HR data. They then integrate Workday with Dimensions to manage time-related activities and payroll processing."
"This solution could be made easier to use by continuing to release new improvements."
"One area that could be improved with Workday is the analytics side."
"The product must include payroll features."
 

Pricing and Cost Advice

"Pricing for Salesforce CRM is extremely expensive."
"It's very, very expensive."
"Workday is an expensive solution."
"I would rate the solution’s pricing a six out of ten."
"The pricing is good from an HR perspective, although management gets upset after spending $500,000 a year, every year."
"It has an annual subscription rate, but I'm not sure how it will work."
"I need to pay for a license. It is expensive."
"I rate the product’s pricing a ten out of ten."
"The solution is flexible in terms of pricing."
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Answers from the Community

Ariel Lindenfeld - PeerSpot reviewer
Jan 24, 2020
Jan 24, 2020
Workday is more geared towards human capital management and salesforce is more geared towards CRM. Depends on what you need.
2 out of 4 answers
it_user1118469 - PeerSpot reviewer
Jan 20, 2020
Hi Valon Besides the fact that both are extremely sophisticated SaaS there is nothing in common in terms of product. Salesforce is a CRM system and Workday an HCM and ERP system. If you want to establish comparisons "apple to apple" I would recommend to compare Salesforce against Oracle Sales/Marketing cloud, SAP and Microsoft Dynamics 365 On the Workday side I would compare it with: a) HCM - Oracle , Bamboo HR, ADP workforce Now, Ascentis and SAP HCM b) ERP - Oracle ERP cloud, Netsuite (owned by Oracle), SAP, Microsoft Dynamics 365 Business Central and Sage. Hope this helps
it_user1165806 - PeerSpot reviewer
Jan 20, 2020
Workday is more geared towards human capital management and salesforce is more geared towards CRM. Depends on what you need.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
University
12%
Government
8%
Manufacturing Company
8%
Educational Organization
33%
Computer Software Company
8%
Financial Services Firm
8%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What do you like most about Workday?
I like its UI and UX. When we were using Oracle or SAP, the UI/UX wasn't very user-friendly for the employees.
What is your experience regarding pricing and costs for Workday?
If you go with the launch implementation approach, the solution is generally not very expensive. If you want to add more features to your subscription, Workday becomes expensive. The solution is fl...
 

Comparisons

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Sample Customers

Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA
AAA, Allied Global, Avago Technologies Limited, Aviva, Cardinal Health, CareFusion, Chiquita Brands International, Equifax, Flextronics, HP, Life Time Fitness, McKee Foods, MGM Resorts International, Sanofi, ServiceSource International, Symantec, TripAdvisor, Yahoo!
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