Salesforce Einstein Analytics vs ThoughtSpot comparison

Salesforce Einstein Analytics

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Executive SummaryUpdated on Jan 1, 2025

ThoughtSpot and Salesforce Einstein Analytics compete in the business intelligence and analytics category. ThoughtSpot stands out with its simplicity and search functions, while Salesforce excels in integration and advanced analytics features.

Features: ThoughtSpot features quick setup, intuitive search capabilities, and the ability to handle large data sets efficiently. It charges by data amount, offering a cost-effective model. Salesforce Einstein Analytics offers predictive analysis, strong integration with Salesforce, and AI-driven insights that support data-driven decisions.

Room for Improvement: ThoughtSpot could improve visualization features and offer more flexible data connectivity options. It needs enhanced query flexibility and visualization customization. Salesforce Einstein Analytics could reduce complexity for non-expert users, improve mobile compatibility, and provide better transparency in pricing and algorithms.

Ease of Deployment and Customer Service: ThoughtSpot provides robust support and flexible deployment suitable for private and on-premises settings, with high customer service ratings. Salesforce Einstein Analytics is primarily deployed in public and hybrid cloud environments, praised for its responsive support team.

Pricing and ROI: ThoughtSpot offers competitive pricing between Tableau and Power BI, beneficial for smaller businesses with pricing based on data volume. Salesforce Einstein Analytics is seen as expensive, especially for smaller businesses, but offers enterprise clients strategic insights and operational efficiencies, making its higher investment worthwhile.

To learn more, read our detailed Salesforce Einstein Analytics vs. ThoughtSpot Report (Updated: April 2025).

Salesforce Einstein Analytics vs. ThoughtSpot

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.8

Users report mixed ROI experiences with Salesforce Einstein Analytics, with satisfaction varying by team size and implementation phase.

Sentiment score

7.1

ThoughtSpot users report improved time efficiency and cross-regional marketing, yet ROI varies with user count and onboarding ease.

No quotes available

For more quotes and insights, download the Salesforce Einstein Analytics report

Using ThoughtSpot has resulted in significant time savings and improved business sales by allowing us to identify sellers and buyers across regions, facilitating targeted marketing.

For more quotes and insights, download the ThoughtSpot report

Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees

Customer Service

Sentiment score

7.2

Salesforce Einstein Analytics customer service is well-regarded, offering quick and knowledgeable support, though some experience occasional delays.

Sentiment score

6.7

ThoughtSpot's support is proactive and responsive but has a limited knowledge base and lengthy feature integration processes.

No quotes available

For more quotes and insights, download the Salesforce Einstein Analytics report

I stopped opening tickets due to insufficient and untimely responses.

Software Engineer (Data specialist) at Salesforce

ThoughtSpot provides a dedicated customer success person and the ability to submit tickets online, with a response time of no more than a day.

Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees

We have dedicated support contacts for our company, but pushing through features we need requires long processes and upvotes on their website despite the support.

For more quotes and insights, download the ThoughtSpot report

Works

Scalability Issues

Sentiment score

7.7

Salesforce Einstein Analytics is praised for scalability in large enterprises, though costs may concern non-Salesforce CRM users.

Sentiment score

7.1

ThoughtSpot's scalability is praised, enhanced by Snowflake partnership, despite challenges in managing roles for large user bases.

No quotes available

For more quotes and insights, download the Salesforce Einstein Analytics report

The platform does not have technical problems with scaling data or connections.

Software Engineer (Data specialist) at Salesforce

Tableau, Power BI, or Looker have separate tools for preparation, customization, and storytelling.

Sr Data Analytics Consultant at Capgemini

Scalability depends on your contract with them, whether it's consumption-based or row-based.

For more quotes and insights, download the ThoughtSpot report

Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees

Stability Issues

Sentiment score

8.2

Salesforce Einstein Analytics is stable and reliable, receiving high ratings for its mature, scalable, and glitch-free performance.

Sentiment score

7.2

ThoughtSpot is stable with rare issues, offers high performance on large datasets, but needs integration and resource improvements.

No quotes available

For more quotes and insights, download the Salesforce Einstein Analytics report

The responsiveness of accessing live data is exceptional and faster than most other BI tools.

Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees

This workaround consumed a lot of resources and led to reduced performance, with pinboards loading for approximately two minutes for each filter criterion.

Works

I use it primarily for large datasets, and it performs faster than regular data visualization tools such as Power BI, which has limits on dataset size.

For more quotes and insights, download the ThoughtSpot report

Sr Data Analytics Consultant at Capgemini

Room For Improvement

Salesforce Einstein Analytics needs enhanced usability, mobile access, pricing transparency, and advanced customization to improve user experience and functionality.

ThoughtSpot needs improvements in visualization, customization, data handling, and usability, lagging behind competitors like Power BI and Tableau.

No quotes available

For more quotes and insights, download the Salesforce Einstein Analytics report

A crucial feature we needed is missing, which involves restricting views of certain KPIs when users select conflicting parameters.

Works

Handling governance when there are many models and dashboards is complex.

Software Engineer (Data specialist) at Salesforce

Currently, it is not as customizable as the options available on Power BI or Tableau.

For more quotes and insights, download the ThoughtSpot report

Sr Data Analytics Consultant at Capgemini

Setup Cost

Salesforce Einstein Analytics offers enterprise solutions with pricing from $20 to $250 per user monthly, seen valuable yet costly.

ThoughtSpot offers flexible pricing, often cheaper than Tableau but pricier than Power BI, with negotiable licensing models controlling costs.

No quotes available

For more quotes and insights, download the Salesforce Einstein Analytics report

HubSpot is expensive.

Software Engineer (Data specialist) at Salesforce

ThoughtSpot's pricing is reasonable and in line with other BI tools.

For more quotes and insights, download the ThoughtSpot report

Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees

Valuable Features

Salesforce Einstein Analytics offers powerful, user-friendly tools for data analysis, CRM integration, and decision-making with AI-driven insights.

ThoughtSpot provides user-friendly, scalable data exploration with diverse database compatibility, enabling efficient, non-technical analytics and business intelligence.

No quotes available

For more quotes and insights, download the Salesforce Einstein Analytics report

Its compatibility with most databases, including the latest from FlexMovely and Redshift, allows users to create joins and worksheets easily.

Sr Data Analytics Consultant at Capgemini

This alerting feature is very beneficial for our company at the moment, and we use it extensively.

Works

The main core of HubSpot is to create models, connect data pipelines, and create business models and dashboards on top of them.

For more quotes and insights, download the ThoughtSpot report

Software Engineer (Data specialist) at Salesforce

Categories and Ranking

Salesforce Einstein Analytics

Ranking in BI (Business Intelligence) Tools

11th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ThoughtSpot

Ranking in BI (Business Intelligence) Tools

18th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Data Visualization (14th), Embedded BI (8th)

Mindshare comparison

As of April 2025, in the BI (Business Intelligence) Tools category, the mindshare of Salesforce Einstein Analytics is 1.2%, down from 1.8% compared to the previous year. The mindshare of ThoughtSpot is 1.4%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

BI (Business Intelligence) Tools

Featured Reviews

Parker Goodson

Enterprise Account Executive at T-Mobile

Helpful consistent measurements, high availability, and scales well

When it comes to generating reports, it appears that many users rely on experts to handle technical aspects. For instance, if you require a weekly report displaying accounts transitioning in and out of your modules, it seems challenging to accomplish without consulting experts for assistance. Such tasks should be user-friendly and easily achievable without external assistance. It would be beneficial to have visibility into any changes made to your account by individuals other than yourself or your team. It is also important to clearly track the history of these modifications and identify the responsible parties.

Read full review

Creates user-friendly analysis environments for large datasets

Sr Data Analytics Consultant at Capgemini

The tool is user-friendly for the end users. It is primarily a search-based tool. Users do not need a technical background to work directly on the dataset. Its compatibility with most databases, including the latest from FlexMovely and Redshift, allows users to create joins and worksheets easily. ThoughtSpot is fast, even with one to ten terabytes of data.

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

13%

Manufacturing Company

Educational Organization

Financial Services Firm

22%

Computer Software Company

13%

Manufacturing Company

11%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Salesforce Einstein Analytics?

The tool is valuable. It's one of the greatest programs I'm currently working with, and I believe it will continue to be crucial in the next four to five years. It's the future of our operations. I...

What needs improvement with Salesforce Einstein Analytics?

Salesforce is working very rigorously on improvements with each release.

What is your primary use case for Salesforce Einstein Analytics?

I am a Salesforce CPQ developer. I have also worked on Einstein Analytics for reporting purposes.

What is your experience regarding pricing and costs for ThoughtSpot?

ThoughtSpot is expensive. When compared with Tableau and Sisense, it is around seven or eight on the expense scale.

What needs improvement with ThoughtSpot?

The visualization customization needs improvement. Currently, it is not as customizable as the options available on Power BI or Tableau. It mainly offers basic chart options.

What is your primary use case for ThoughtSpot?

I use ThoughtSpot as one of the visualization tools. I mainly create some live boards and provide access to the data sources and worksheets to users so they can create their own analyses and answer...

Microsoft Power BI vs Salesforce Einstein Analytics

Comparisons

Compared 43% of the time

Databricks vs Salesforce Einstein Analytics

Compared 16% of the time

IBM Watson Explorer vs Salesforce Einstein Analytics

Compared 14% of the time

Tableau vs Salesforce Einstein Analytics

Compared 14% of the time

SAP Analytics Cloud vs Salesforce Einstein Analytics

Compared 9% of the time

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Microsoft Power BI vs ThoughtSpot

Compared 23% of the time

Tableau vs ThoughtSpot

Compared 19% of the time

Databricks vs ThoughtSpot

Compared 15% of the time

Looker vs ThoughtSpot

Compared 9% of the time

Amazon QuickSight vs ThoughtSpot

Compared 8% of the time

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Product Reports

Salesforce Einstein Analytics

March 2025

Download Salesforce Einstein Analytics product report

Download ThoughtSpot product report

March 2025

Also Known As

Einstein Analytics, Salesforce Wave Analytics

No data available

Overview

Salesforce Einstein Analytics is a customer and business analytics platform that’s optimized for mobile use and brings flexible customer analytics to everyone in the company. It works with many types of data, from many data sources, and it can change the way your company answers critical questions. Einstein Analytics allows you to:

Connect directly to your CRM data and execute on insights directly in Chatter.
Automatically analyze millions of rows of data and get predictive analytics with Einstein Discovery.
Explore data quickly and automate actions with prebuilt apps.
Use mobile to act, whether you're on Android or iOS.

Salesforce

ThoughtSpot is a powerful business intelligence tool that allows easy searching and drilling into data. Its ad hoc exploration and query-based search features are highly valued, and it is easy to set up, stable, and scalable.

The solution is used for reporting purposes, self-service BI, and embedding into other applications for customers to do self-service analytics. It helps businesses with metrics, KPIs, and important insights by sourcing data from various sources into one golden source and visualizing it in an easy way for the business to consume. The pricing model is ideal, charging for data rather than the number of users.

Sample Customers

ADS Securities, Alstom Grid, American Express, Barclays Bank, Coca-Cola, CoderDojo, Dubai Multi Commodities Centre, Financial Conduct Authority

Primary Capital Mortgage, Sterling Backcheck, RichRelevance, Rambus, Batteries Plus Bulbs