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Salesforce Sales Cloud vs Vertical Solutions VContactCenter comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Salesforce Sales Cloud
Average Rating
8.4
Number of Reviews
113
Ranking in other categories
CRM (1st), Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (3rd)
Vertical Solutions VContact...
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
CRM Customer Engagement Centers (15th)
 

Mindshare comparison

Salesforce Sales Cloud and Vertical Solutions VContactCenter aren’t in the same category and serve different purposes. Salesforce Sales Cloud is designed for CRM and holds a mindshare of 11.2%, up 8.5% compared to last year.
Vertical Solutions VContactCenter, on the other hand, focuses on CRM Customer Engagement Centers, holds 1.8% mindshare, up 0.4% since last year.
CRM
CRM Customer Engagement Centers
 

Featured Reviews

Richard Mottershead - PeerSpot reviewer
Apr 24, 2024
Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation
Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"The subscription is on a monthly basis."
"My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
"Its license is expensive. It is probably a lot more than smaller solutions. It is around £500 a month, but I don't know how many licenses we have."
"Sales Cloud is quite expensive."
"It's expensive, storage being the most costly aspect."
"We pay a yearly subscription fee."
"The licensing fees are reasonable."
"Not the cheapest"
Information not available
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Top Industries

By visitors reading reviews
Educational Organization
75%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
2%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
What needs improvement with Salesforce Sales Cloud?
There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.
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Also Known As

Sales Cloud, SFDC, Salesforce
VContactCenter, Vertical Solutions ContactCenter
 

Learn More

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Overview

 

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
A.O.Smith, DPSciences, City of Sioux Falls, ACCO Brands, Sprint, eProtex, ABB, Mitsubishi, Fujitsu, Rubbermaid, Lumenate
Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: October 2024.
814,649 professionals have used our research since 2012.