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SCOM vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Monitoring infrastructure enhances control and ROI; however, costs vary, affecting organizations' experiences with value and latency issues.
Sentiment score
7.4
ServiceNow IT Operations Management enhances efficiency, accelerating workflows and visibility, with ROI realized between three to 24 months.
It reduced staffing needs from four full-time staff to fewer due to automation.
 

Customer Service

Sentiment score
6.9
Microsoft's SCOM support is often praised for its professionalism, responsiveness, and effectiveness, especially by enterprise customers.
Sentiment score
6.3
ServiceNow IT Operations Management's support has swift response times but inconsistent quality, needing improved processes and communication.
The response time of technical support could be improved.
 

Scalability Issues

Sentiment score
6.9
SCOM excels in scalability for Microsoft environments, with positive reviews, but struggles with non-Microsoft devices in large infrastructures.
Sentiment score
7.6
ServiceNow IT Operations Management offers scalable and integrative solutions ideal for enterprises, despite potential complexity and high licensing costs.
ServiceNow ITOM scales very well to small and medium businesses.
 

Stability Issues

Sentiment score
7.2
SCOM's reliability has improved since 2012 R2, with proper setup crucial for optimal performance, though minor issues persist.
Sentiment score
7.8
ServiceNow IT Operations Management offers high reliability and stability, despite potential network issues and challenges in larger deployments.
 

Room For Improvement

SCOM improvements needed in dashboards, application monitoring, integration, configuration, and performance, with reduced costs and complexity for efficient use.
ServiceNow ITOM users find it costly, with concerns on integration, features, scalability, customization, setup complexity, and licensing.
I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.
There is room for improvement in service mapping within ServiceNow ITOM.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
 

Setup Cost

SCOM pricing is often bundled in Microsoft's suite, offering cost savings but with potential licensing complexities and additional expenses.
ServiceNow IT Operations Management is perceived as costly but valued for its comprehensive features, often requiring negotiation for discounts.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
 

Valuable Features

SCOM offers customizable monitoring, real-time alerts, and seamless integration, enhancing visibility and control for Microsoft environments and beyond.
ServiceNow IT Operations Management excels in integration, automation, and cost reduction, offering intuitive navigation and robust IT support.
SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment.
 

Categories and Ranking

SCOM
Ranking in Event Monitoring
4th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
81
Ranking in other categories
Network Monitoring Software (14th)
ServiceNow IT Operations Ma...
Ranking in Event Monitoring
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Cloud Management (10th), IT Infrastructure Monitoring (11th), AIOps (4th)
 

Mindshare comparison

As of February 2025, in the Event Monitoring category, the mindshare of SCOM is 7.8%, down from 9.9% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 18.3%, up from 14.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

MarcMermuys - PeerSpot reviewer
Has efficient monitoring with robust integration capabilities
We use SCOM to configure different monitors using several management packs. It integrates systems like Active Directory and correlates them, and it is used for monitoring and managing systems SCOM allows integration of several systems, providing correlation between different systems such as…
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
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838,640 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
12%
Government
11%
Manufacturing Company
8%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SCOM?
The tool helps to monitor Windows servers. It offers alerts from a central location.
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
SCOM is not as straightforward in terms of user interface or general experience, which could be improved. Additionally, I would like to see a software-as-a-service version in Azure to eliminate the...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.
 

Also Known As

System Center Operations Manager, SCOM 2012
ServiceNow ITOM
 

Overview

 

Sample Customers

Dialog Telekom
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about SCOM vs. ServiceNow IT Operations Management and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.