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Segment vs Tealium Customer Data Hub comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Segment
Average Rating
8.6
Number of Reviews
2
Ranking in other categories
Web Analytics (5th), Data Governance (24th), Customer Data Platforms (CDP) (1st)
Tealium Customer Data Hub
Average Rating
8.6
Number of Reviews
14
Ranking in other categories
Tag Management (1st)
 

Featured Reviews

VikasAgarwal - PeerSpot reviewer
Jan 12, 2024
Simplify data management and analysis and offers built-in integrations for many data sources and destinations, reducing effort required for custom integrations
The main challenge is that the SDKs are pretty similar across programming languages, and they're not super flexible. They might not support certain use cases. It has a set of functions that work well if they fit your needs, but if you need something custom, you can't rely on the SDKs and have to use recipes. And using those recipes extensively isn't ideal. For example, we were getting leads from the D2C application, sending them to Segment, and then from Segment to HubSpot. If Segment could mimic HubSpot's API, we could leverage HubSpot's SDK capabilities even through Segment. But Segment's API is generic, so it doesn't do anything tailored to HubSpot. As a product designer, I know that would be hard to accomplish anyway. It's not a criticism, because I would probably design it the same way. But as a consumer, I don't care how it's designed; I care if it fits my use case. If not, how much effort will it take to make it work? That was the challenging part. It took a lot of time to integrate Segment and make it communicate with HubSpot in a certain way. So, the challenge is the lack of flexibility in the SDKs, given the capabilities of the destinations. From my experience, it's mostly fine. It could benefit from more customization capabilities. The product itself is good, but it would be awesome if it allowed you to write your own extensions to augment the CDP's capabilities. And another suggestion. It's not about a missing feature, but rather something Segment is doing that I personally don't think a CDP should do. It's like a mobile phone you use for watching videos, listening to music, and making calls. But to be a good mobile phone, you need to be the best at making and receiving calls, and texting. Everything else is a distraction. Instead of optimizing for those distractions, you should solidify the basics. To illustrate this, Segment has many capabilities that overlap with things like CRMs, campaign management systems, tracking systems, and so on. These capabilities can give a small startup a real kick-start, but as you scale, the capabilities other than the core CDP features don't scale as well. For example, it does campaign management, but it's not really a full-fledged campaign management system. When you're starting out, it's fine, it's great, it fits almost all your use cases. But as you grow from a two-person organization to a 300-person organization, you'll have to deal with more complexity. You'll likely need to look for a dedicated campaign management system and integrate it with Segment. Now, if you've been using Segment's campaign management for a long time, moving that part to a different system will be a roadblock.
Eric Blickley - PeerSpot reviewer
Jun 25, 2024
Provides out-of-the-box connectors that save time, and the pricing is fair and transparent
The marketplace for APIs is valuable. It saves the client from having to do custom developments to connect Tealium to something like Salesforce or Facebook. Tealium provides out-of-the-box connectors that take 5 minutes to configure. It saves time and works very well. The vendor listens to the customers. If new features are needed, they update the solution. If a particular connector isn't available, they add it pretty quickly. The vast amount of native connectors that Tealium has in its marketplace is valuable to us. Tealium iQ, Tealium EventStream, and Tealium AudienceStream interact seamlessly. We saw the product's benefits immediately. Our match rates were lower than five percent, and they went to over 55% overnight. The results were immediate. Now, my clients are primarily in the pharmaceutical industry. We're able to load pertinent first-party data into the customer data platform. When visitors are on the website, we can send personalized communications in real-time.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the straightforward way of connecting with various data sources and destinations. That's the most valuable feature. It has built-in integrations for a lot of them, so the overall effort required for integrations is relatively low."
"It's a nice tool, and the data from Tealium is more appropriate compared to other tag management tools."
"The feature I like the most in Tealium Customer Data Hub is AudienceStream CDP. It's the main product with many features, allowing us to build complex and straightforward use cases directly. Tealium Customer Data Hub is an easy tool to use. The client and server sides are user-friendly, especially the server side, including Tealium CDP, EventStream, and AudienceStream. Marketers without technical knowledge can quickly build use cases in audiences and connect them to vendor channels. No technical knowledge is required for these users. The platform offers easy integration and implementation. While technical aspects exist for building more complex use cases, a marketer can directly develop and implement use cases quicklyin the platform."
"The tool offers a wide variety of extension stacks."
"The product's deployment phase is really easy."
"The baseline creation of the tags is one of the tool's features that I like."
"The best thing about Tealium is that we can customize the tracking features."
"The vast amount of native connectors that Tealium has in its marketplace is valuable to us."
"I really enjoy Tealium as a whole, including its tag management part and its CDP capability."
 

Cons

"The challenge is the lack of flexibility in the SDKs, given the capabilities of the destinations."
"The solution’s user interface could be improved."
"You can do anything you need with Tealium and reach your goals. You may face difficulty finding talents using this solution as it is new to market."
"The solution's documentation could be vastly improved to make life easier for people using it on a regular basis."
"Tealium lags is in the tag templates."
"Sometimes, the trace ID does not work properly."
"It would be good if the tool had a console inside it to help meet complex requirements."
"Some areas need attention in terms of improvements for the Tealium Customer Data Hub. For example, audience sizing could be improved because it can only process up to one lakh users per day when trying to get a historical audience. Improvements are also needed in areas like dashboarding. Although they have introduced new features like Audience Insights, there's still room for enhancement."
"In terms of the tool's real-time data capabilities, I think there are a few issues where improvements are required."
 

Pricing and Cost Advice

"The pricing was on the higher side but it wasn't excessively high."
"Tealium's pricing can be expensive compared to others, but it's worth the investment due to its extensive features and capabilities."
"In Tealium, there is something called events, and the pricing is dependent on the event. You will be charged only if you have active data flowing it in and out."
"The tool's price is somewhere in the middle, meaning it is not too expensive and not too cheap either. The pricing model comes with flexibility."
"Tealium Customer Data Hub is an expensive solution, but it is not more expensive than Adobe."
"The price is based on event volume."
"It's not as expensive as other tools."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
10%
Retailer
8%
Real Estate/Law Firm
7%
Financial Services Firm
17%
Computer Software Company
14%
Insurance Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Segment?
I like the straightforward way of connecting with various data sources and destinations. That's the most valuable feature. It has built-in integrations for a lot of them, so the overall effort requ...
What is your experience regarding pricing and costs for Segment?
The pricing was on the higher side but it wasn't excessively high. It's definitely not tailored for the smallest businesses, but it's well-suited for setups that anticipate significant growth.
What needs improvement with Segment?
The main challenge is that the SDKs are pretty similar across programming languages, and they're not super flexible. They might not support certain use cases. It has a set of functions that work we...
What is your experience regarding pricing and costs for Tealium Customer Data Hub?
In Tealium, there is something called events, and the pricing is dependent on the event. You will be charged only if you have active data flowing it in and out. We try to do the development that my...
What needs improvement with Tealium Customer Data Hub?
Everything in Tealium is pre-built, and it is customizable to play around with the data. The data that I get has little room to be enriched or modified. A little bit of coding would be helpful, esp...
What is your primary use case for Tealium Customer Data Hub?
My company is into CDP tools. Based on user behavior, my company chooses the next best action that needs to be done. All the data my company has, even before we had Adobe or some other different sy...
 

Also Known As

Segment.io
No data available
 

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Overview

 

Sample Customers

Nokia, rdio, Bonobos, LiveNation, Atlassian
L.L. Bean, Tripping.com, Charter Communications, Lincoln Financial Group, Citrix, Luxottica, Electronic Arts, HARMAN International, ALM Media, American Eagle, Ancestry.com, Brand New Day