Try our new research platform with insights from 80,000+ expert users

Sendbird vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sendbird's customer service is responsive, knowledgeable, easily accessible, providing clear guidance and efficient issue resolution, leading to positive client experiences.
Sentiment score
8.5
ServiceNow's support is praised for responsiveness but inconsistent with complexities; community aids, yet customization support needs improvement.
 

Room For Improvement

No sentiment score available
Users want improved customer support, better documentation, smoother integrations, more customization, and better performance with high user volumes on Sendbird.
Sentiment score
4.5
ServiceNow faces challenges with high costs, complex usability, limited support, and needs improvements in flexibility, integration, and documentation.
 

Scalability Issues

No sentiment score available
Sendbird is scalable for small to enterprise apps, maintaining performance, integrating well, and handling growing demands efficiently.
Sentiment score
7.9
ServiceNow scales effectively, accommodating larger user bases, though cost and performance issues may require closer attention during implementation.
 

Setup Cost

No sentiment score available
Sendbird provides scalable pricing based on monthly active users and features, catering to startups and large enterprises.
No sentiment score available
ServiceNow's pricing is high, often per-user, with variable costs needing negotiation for better transparency and flexibility.
 

Stability Issues

No sentiment score available
Sendbird ensures stable, reliable messaging performance for small and large-scale applications, efficiently handling high user volumes with minimal downtime.
Sentiment score
8.0
ServiceNow is highly stable and reliable, with minimal downtime and excellent performance, despite occasional minor issues.
 

Valuable Features

No sentiment score available
Sendbird excels with reliable in-app chat, real-time messaging, seamless integration, extensive customization, scalability, and strong customer support.
Sentiment score
8.4
ServiceNow provides flexible, customizable IT solutions with integration capabilities and intuitive design, enhancing workflows and departmental collaboration.
 

Categories and Ranking

Sendbird
Ranking in Help Desk Software
19th
Average Rating
8.2
Number of Reviews
6
Ranking in other categories
Enterprise Social Software (11th)
ServiceNow
Ranking in Help Desk Software
1st
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
214
Ranking in other categories
IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (4th), No-Code Development Platforms (1st)
 

Featured Reviews

Aayushi Tailor - PeerSpot reviewer
Effortless implementation with comprehensive developer guidance for integration
I am a direct developer with cross-platform expertise, so we just have to use simple methods, like sending messages and connecting to create a channel and so on. We don't have to code more since every method gives proper responses, and we can get all the data from that response and display it in our application. It's easy to use. I suggest to other colleagues that if they consider a chat integration, Sendbird is simple and easy to understand. Additionally, if a new employee joins the company, it's easy for them to understand the code already implemented. I'd rate the solution nine out of ten.
Fabio QUINTANILHA - PeerSpot reviewer
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
As much as possible, we use the out-of-the-box features. We do very few customizations. We follow the schedule to refresh the versions when they come up. As an end-user, I am not happy with the scalability. We have to wait a long time to buy more capacity. It is not an issue with the tool. Our team must manage it better. ServiceNow is a powerful tool. As long as we have enough users, it works. Overall, I rate the tool an eight out of ten.
report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Educational Organization
25%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Sendbird?
Sendbird's pricing is significantly higher than other competitors and non-negotiable, which makes it quite expensive for organizations.
What needs improvement with Sendbird?
The most significant issue with Sendbird is the support. The support team did not assist adequately with crashes in the Sendbird segment and release. Moreover, their pricing is very high compared t...
What is your primary use case for Sendbird?
We integrated Sendbird last year into our products, primarily for chat facilities in our healthcare application. We provide online services where patients connect with doctors, utilizing video call...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

No data available
 

Also Known As

Sendbird Calls, Sendbird Desk
No data available
 

Overview

 

Sample Customers

Information Not Available
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Sendbird vs. ServiceNow and other solutions. Updated: November 2024.
816,406 professionals have used our research since 2012.