Spiceworks and ServiceNow IT Operations Management compete in the IT management tools category. ServiceNow holds the upper hand for enterprise-level operations due to its comprehensive features, while Spiceworks remains favorable for small and medium businesses due to its accessibility and cost-effectiveness.
Features: Spiceworks is ideal for small and medium businesses with its free network inventory, help desk ticketing, and supportive user community. ServiceNow stands out with scalability, integration across IT operations, and features like discovery and service mapping, making it suitable for complex environments.
Room for Improvement: Spiceworks requires enhancements in ticketing, monitoring capabilities, and enterprise-level features, with users facing challenges in scalability and navigation. ServiceNow's areas for improvement include cost concerns affecting smaller firms, discovery features needing refinement, and a call for simplified pricing and improved integration capabilities.
Ease of Deployment and Customer Service: Spiceworks demands modest resources with seamless deployment and community-based customer support, suitable for simple environments. ServiceNow requires more substantial resources, offering extensive support and comprehensive documentation. Spiceworks' active community is noted for being helpful, while ServiceNow provides dedicated support.
Pricing and ROI: Spiceworks offers tools at no financial cost, providing high ROI for small-scale operations, though limited in advanced features. ServiceNow, significantly more expensive, delivers numerous capabilities justifying the price for enterprises needing robust IT solutions, seen as a worthwhile investment for its extensive feature suite.
It reduced staffing needs from four full-time staff to fewer due to automation.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
There is room for improvement in service mapping within ServiceNow ITOM.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment.
Additionally, it is free software.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
