ServiceNow IT Operations Management vs vRealize Network Insight comparison

ServiceNow and VMware are both solutions in the IT Infrastructure Monitoring category. ServiceNow is ranked #10 with an average rating of 8.5, while VMware is ranked #23 with an average rating of 8.8. ServiceNow holds a 2.3% mindshare in IM, compared to VMware’s 0.5% mindshare. Additionally, 94% of ServiceNow users are willing to recommend the solution, compared to 89% of VMware users who would recommend it.

ServiceNow IT Operations Ma...

Read 40 ServiceNow IT Operations Management reviews

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2,571 Comparison Views

94% willing to recommend

vRealize Network Insight

Read 46 vRealize Network Insight reviews

885 Views
526 Comparison Views

89% willing to recommend

ServiceNow IT Operations Ma...

vRealize Network Insight

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Executive SummaryUpdated on Oct 9, 2024

vRealize Network Insight and ServiceNow IT Operations Management both compete in the IT management category. vRealize shows strength in network-specific tasks, while ServiceNow provides broader IT operations capabilities.

Features: vRealize Network Insight includes network visualization, network flow analysis, and troubleshooting. It is a powerful tool for microsegmentation and capacity management. ServiceNow IT Operations Management focuses on discovery, service mapping, and orchestration, offering comprehensive IT service management capabilities.

Room for Improvement: vRealize Network Insight could enhance integration capabilities and usability outside VR environments, and offer more application-level insights. Improvements could also be made in pricing and ease of use. ServiceNow IT Operations Management could enhance cloud service discovery, improve pricing, and deepen its discovery module.

Ease of Deployment and Customer Service: vRealize Network Insight is primarily deployed on-premises and users are generally satisfied with VMware's support. ServiceNow IT Operations Management supports deployments across public, private, and hybrid clouds, though experiences with technical support vary.

Pricing and ROI: vRealize Network Insight is seen as expensive but offers strong ROI through reduced troubleshooting times and effective NSX deployments. ServiceNow IT Operations Management has high costs with complex licensing models, providing good value through enterprise integration but limiting accessibility for smaller organizations.

To learn more, read our detailed ServiceNow IT Operations Management vs. vRealize Network Insight Report (Updated: April 2025).

Buyer's Guide

ServiceNow IT Operations Management vs. vRealize Network Insight

April 2025

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Helped 847,862 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

10th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (9th), AIOps (4th)

vRealize Network Insight

Ranking in IT Infrastructure Monitoring

23rd

Average Rating

8.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Network Monitoring Software (23rd)

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. The mindshare of vRealize Network Insight is 0.5%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

RichardG

Account Manager at a consultancy with 11-50 employees

Effortlessly blends management systems for comprehensive infrastructure insight

ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

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NiteshKumar1

Principle consultant at Infosys

The tool's configuration is easy and artifacts are easily accessible through professional services and the web

The product is highly regarded, and many customers have been using it along with other VMware products like vSphere and VMware vCloud Usage Insight. However, recently, there's been a trend among customers, especially those using VMware for a considerable period, to explore the potential of migrating to the public cloud. The common concern among these customers is how the VMware products will perform in the public cloud environment. Migrating instances from VMware to different platforms is not easy, especially when dealing with many instances across multiple customers. Customers are keen to maintain the functionality of their existing VMware products but prefer to run them on the public cloud instead of on-premise servers. Our clients for vRealize Network Insight are enterprise businesses. I rate it a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a product that is familiar for a lot of users."

"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."

"Their Event Management is very good."

"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."

"It is a very stable solution."

"The scalability of ServiceNow is good."

"It is easy to use and simple to learn."

"It's easy to set up."

More ServiceNow IT Operations Management pros

"By doing dependency mapping, it makes migrations more efficient. There are less outages that require engineers to spend additional hours troubleshooting the migration failures."

"As a troubleshooting tool, it's a level-3 troubleshooting-skills tool and it's very easy to use and very easy to find the information that you need."

"What's valuable to us is the ability to get a view into the virtual space, which is something we haven't had before. Before, it was done by collecting from network endpoints and extrapolating into the virtual environment. Now it's coming directly from the virtual environment."

"We're a smaller company so it automates a lot of the tasks and lets us focus in on building out our own solution. It's quicker, there is less building of manual solutions, and less downtime. It allows our developers to quickly develop, get provisioning done, de-provisioning, etc; the stuff that you would expect to be able to make it streamlined."

"I like being able to see the flows coming in and out of the product. In terms of monitoring network flows, we use it to verify whether or not different servers/applications should be communicating with each other."

"The graphical interface of this environment is so good with all the views, the graphics, and everything in them. It's really easy for me. It doesn't need an engineer to work on it. It's easy enough that anyone can get into the environment and look for issues or look at how communication is going on across the VMs. It's pretty much straightforward."

"It's user-friendly. It's similar to the GUI that most VMware products are moving to, and the consistency across those makes it easy to switch from one product to another. Also, the search bar at the top is plain text and it helps you, it guides you along with your search query, so that helps. The first day you're in there you can start building actual queries."

"The automation collects all the relationships between servers, allowing us to visualize these relationships and organize the migration into waves."

More vRealize Network Insight pros

Cons

"The service discovery tool should include HR automations that automatically remove an employee who is leaving."

"The out-of-the-box reporting feature is not as user friendly as other tools."

"ServiceNow IT Operations Management could be improved by providing more user customization options."

"The solution’s licensing cost could be improved."

"The setup and deployment could be simplified, and the pricing could improve."

"The pricing is high."

"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."

"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."

More ServiceNow IT Operations Management cons

"I want to be able to monitor a network flow that is approximately two weeks back, but I haven't found an easy way to do this."

"If it had some kind of plugins with vSphere, more effective plugins with Horizon View or other VMWare products, if it had interconnectivity, I think it would be more effective than it is today."

"The UI, even though once you get to know it, it's easier, still it's hard to figure out by yourself. You have to go read, watch videos. It has a lot of data on it. So that is an issue."

"The only real improvement they can make is to add more third-party vendors into the environment, mostly switch manufacturers, because it's really limited to Cisco equipment and there are a lot of companies out there other than Cisco."

"While it's not exactly a feature, what normally happens when we are trying to look at the VM flow portion is - although Network Insight does have options to integrate a few physical switches into it - we can't really get an end-to-end flow of the network. We might be using a few switches that are not supported by Network Insight. That is where they can improve, in the support for more physical switches and network devices."

"It just needs to be more reliable and more accurate. At some point, there are some things where it does not match properly."

"The only reason I would not give it a nine or a 10 is for cost reasons. It seems to be one of those things that really belongs as part of the product inherently and not as an add-on. That would be my only concern."

"There's enough information there, especially in the visualizations, but I would love to see this in a kiosk mode, where I could have a dashboard for interested stakeholders to see and appreciate what's going on. Then, moving on to a more practical level for our Help Desk, our operations team could benefit by seeing, in real-time, a visual view of the network."

More vRealize Network Insight cons

Pricing and Cost Advice

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"The solution offers yearly licenses and a subscription model for add-on features."

"It is expensive. It is around 10 Euros per server per month."

"The solution is costly compared to the products offered by its competitors."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"The price of ServiceNow IT Operations Management is expensive."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"There are additional costs, you have to pay more for everything."

More ServiceNow IT Operations Management pricing and cost advice

"The solution has helped us to reduce time, increase performance, reduce costs, and even easily manage networks. We are probably seeing 10 to 20 percent labor savings because we are able to be very specific and focused on what we want to do. It ends up saving the customer money and makes us be more efficient on our cost deliveries."

"Cost always has room for improvement, you could always make it cheaper. But I think it's a good value for what you pay for it."

"It's a little expensive, but for what you're getting out of the product, you often see the trade-off. It depends on the type of licensing you have. It might be a little too pricey for some."

"They should include the product in NSX because it's important to have it for deployment."

"It's an expensive product because we have a lot of nodes."

"The solution has reduced the time that we spend on other products. For example, with NSX, we were able to quickly find things that we would normally spend days trying to figure out."

"It has brought more money into our company."

"vRealize Network Insight is expensive."

More vRealize Network Insight pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

11%

Government

Financial Services Firm

15%

Computer Software Company

14%

Government

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...

See all answers

What needs improvement with ServiceNow IT Operations Management?

There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.

See all answers

What do you like most about vRealize Network Insight?

The tool's ease of configuration and use and the availability of information and artifacts through professional services and the web are key factors that customers find valuable.

See all answers

What is your experience regarding pricing and costs for vRealize Network Insight?

Broadcom is known for increasing product prices, making them expensive compared to what people used to pay. I liken the subscription model to not truly owning what you pay for.

See all answers

What needs improvement with vRealize Network Insight?

Right now, I do not see a specific area for improvement. My main concern is understanding the intentions of Broadcom, which has acquired VMware. Broadcom should improve by going back to what was wo...

See all answers

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Product Reports

Buyer's Guide

ServiceNow IT Operations Management

March 2025

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Buyer's Guide

vRealize Network Insight

March 2025

Download vRealize Network Insight product report

Also Known As

ServiceNow ITOM

Arkin

Overview

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

VMware vRealize Network Insight delivers intelligent operations for software-defined networking and security. It helps customers build an optimized, highly-available and secure network infrastructure across multi-cloud environments. It accelerates micro-segmentation planning and deployment, enables visibility across virtual and physical networks and provides operational views to manage and scale VMware NSX deployments.

VMware

Sample Customers

servicenow, TransAlta, NATS, Symantec

NTTi3, VCIX-NV, VMware Networking and Security Business Unit, Illumio, CompuNet

Buyer's Guide

ServiceNow IT Operations Management vs. vRealize Network Insight

April 2025

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