Siebel CRM vs Vtiger CRM comparison

Oracle and Vtiger are both solutions in the CRM category. Oracle is ranked #8 with an average rating of 8.2, while Vtiger is ranked #34 with an average rating of 7.0. Oracle holds a 6.6% mindshare in CRM, compared to Vtiger’s 0.7% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Siebel CRM

Read 18 Siebel CRM reviews

2,567 Views
2,069 Comparison Views

87% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

371 Views
171 Comparison Views

100% willing to recommend

Siebel CRM

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and Vtiger CRM are products in the CRM market, each excelling in distinct areas. Vtiger CRM holds an advantage in flexibility and ease of use, while Siebel CRM is favored by large enterprises for its comprehensive feature set.

Features: Siebel CRM includes advanced customization, data management, and integration capabilities directed at enterprise-level operations. Vtiger CRM offers intuitive features such as strong marketing automation tools, easy access, and user-friendly interfaces suitable for small to medium businesses.

Ease of Deployment and Customer Service: Siebel CRM requires significant IT support for deployment, catering to larger organizations with dedicated resources. Vtiger CRM's cloud-based solutions simplify deployment with minimal technical barriers, complemented by responsive customer service which is beneficial for businesses needing quick support.

Pricing and ROI: Siebel CRM's setup costs are higher, reflecting its enterprise-focused capabilities. Vtiger CRM presents a more affordable pricing model that delivers quicker ROI, appealing to smaller businesses prioritizing cost efficiency.

To learn more, read our detailed Siebel CRM vs. Vtiger CRM Report (Updated: April 2025).

Buyer's Guide

Siebel CRM vs. Vtiger CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Siebel CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Vtiger CRM

Ranking in CRM

34th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Sales Force Automation (11th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Siebel CRM is 6.6%, down from 7.2% compared to the previous year. The mindshare of Vtiger CRM is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

KalpanaSingh

Senior Manager at Credit Suisse

Customizable and flexible but user experience needs enhancement

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"The solution is scalable."

"The flexibility is very good."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

More Siebel CRM pros

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"The tool took a lot of time to deploy."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"Siebel is not user-friendly."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"The solution itself is very heavy."

"The documentation needs to be improved."

"It is difficult to set up."

More Siebel CRM cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"Its licensing is yearly."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The product is expensive."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Government

15%

Financial Services Firm

12%

Manufacturing Company

Educational Organization

66%

Real Estate/Law Firm

Computer Software Company

Logistics Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

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What needs improvement with Siebel Sales?

See all answers

What do you like most about Vtiger CRM?

The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.

See all answers

What is your experience regarding pricing and costs for Vtiger CRM?

The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand,...

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What needs improvement with Vtiger CRM?

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Comparisons

Microsoft Dynamics CRM vs Siebel CRM

Compared 28% of the time

Oracle CRM vs Siebel CRM

Compared 17% of the time

SAP CRM vs Siebel CRM

Compared 17% of the time

Oracle CX Sales vs Siebel CRM

Compared 10% of the time

Pega CRM vs Siebel CRM

Compared 7% of the time

More Siebel CRM Competitors

Odoo vs Vtiger CRM

Compared 66% of the time

Microsoft Dynamics CRM vs Vtiger CRM

Compared 34% of the time

More Vtiger CRM Competitors

Product Reports

Buyer's Guide

Siebel CRM

March 2025

Download Siebel CRM product report

Buyer's Guide

CRM

March 2025

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Also Known As

Siebel Sales

Vtiger Sales CRM

Overview

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Siebel CRM vs. Vtiger CRM

April 2025

Free Report: Siebel CRM vs. Vtiger CRM

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