Sophos MDR vs WithSecure Countercept Managed Detection and Response comparison

Sophos and WithSecure are both solutions in the Managed Detection and Response (MDR) category. Sophos is ranked #5 with an average rating of 8.6, while WithSecure is ranked #28 with an average rating of 8.0. Sophos holds a 6.4% mindshare in MDR, compared to WithSecure’s 0.3% mindshare. Additionally, 100% of Sophos users are willing to recommend the solution, compared to 100% of WithSecure users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Sophos MDR and WithSecure Countercept Managed Detection and Response based on real PeerSpot user reviews.

Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR).

To learn more, read our detailed Managed Detection and Response (MDR) Report (Updated: December 2024).

Buyer's Guide

Managed Detection and Response (MDR)

December 2024

Download the complete report

Helped 824,067 peers since 2012

Categories and Ranking

Binary Defense MDR

Mindshare comparison

As of December 2024, in the Managed Detection and Response (MDR) category, the mindshare of Binary Defense MDR is 0.6%, up from 0.4% compared to the previous year. The mindshare of Sophos MDR is 6.4%, down from 6.5% compared to the previous year. The mindshare of WithSecure Countercept Managed Detection and Response is 0.3%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Featured Reviews

Rich Ullom

AVP, IT Security Compliance and Audit/Information Security Officer at Western Reserve Group

Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert

This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.

Read full review

ManelAlvarez

Director of Cybersecurity at Devoteam Management Consulting

Quarantines and removes threats from the network

The most important aspect is a EC2 deployment which is a remote deployment done for new customers using Sophos. Approximately ninety-five percent of EC2 deployment is automated, requiring only a review or customization for the customer's needs. Another key feature is the centralized control of updates, allowing for scheduling any interaction with the endpoint. Additionally, the new platform and system operations, along with IOCs, are updated daily. Sophos has a very good policy at good prices. Since I have a local contact with the salespeople, they provide me discounts. It's very stable and competitive. When the customers have budget, they can opt for CrowdStrike. However, when the customers have budget constraints on daily servers, and when the customers prefer to integrate mobile platforms with different technologies, they can use this one technology. Overall, I rate the solution an eight out of ten.

Read full review

reviewer2508555

Head of IT at a financial services firm with 11-50 employees

We now benefit from regular account reviews and proactive event monitoring

It could improve the customer portal and possibly reduce prices slightly. It's very good because it includes user behavior analytics, detection rules, and thorough log investigation. They also have robust threat-hunting capabilities in the backend, which is crucial for me as a one-man band in the IT department. The managed service wraparound is essential, especially with pre-authorization for incident response

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."

"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."

"The most valuable feature is reviewing tickets and the notes added by technicians."

"In the six months we have been with Binary Defense on this, they run with the ball. They take care of our problems. When we get a ticket, they do not just give us a report."

"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."

"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."

"Binary Defense has a human service department that provides live monitoring for our systems."

"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."

More Binary Defense MDR pros

"The most valuable aspect of this solution is the ability to interact with the firewall and workstations seamlessly to shut down the threats. Additionally, you are able to control the workstations remotely."

"Sophos MTR will stop the threat as it is happening. Intercept X, which is a part of it, has the ability to roll back, so the attack is undone. And then the advanced edition of MTR lets me handle the threat by talking on the phone. I don't have to deal with it. I don't have to just go through emails back and forth. We don't have to pay extra for Rapid Response services. If something is happening, they're right on top of it."

"It is a scalable solution."

"The most valuable feature is the ability to integrate multiple functions into a single dashboard regardless of the vendors being integrated."

"The solution provides the best security features."

"The product’s most valuable feature is ease of use."

"The most valuable feature of the Sophos Managed Threat Response is the central management capabilities and monitoring."

"There is a feature called XDR Central. With this, Sophos can connect to third-party security solutions."

More Sophos MDR pros

"Our security posture has improved. We previously lacked intrusion detection and response capabilities, but now we benefit from regular account reviews and proactive event monitoring. Their portal provides a straightforward way to report suspicious activity, keeping us well-informed about potential threats."

Cons

"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."

"The current reporting system could benefit from improvement."

"We found a couple of bugs in the user interface."

"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."

"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."

"I would like to see more frequent check-ins with our security status."

"I would like to get more reports from Binary Defense about what they're blocking."

"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."

More Binary Defense MDR cons

"It could be more secure."

"Threat intelligence is an area for improvement for MDR."

"Its technical support could be better."

"Multitenancy features of Sophos Managed Threat Response should be improved. You cannot use the solution for multiple clients."

"Once in a great while, an update fails."

"One of the limitations that we have found is with communications and the languages in different countries."

"The solution's integration should be made easier because it is difficult."

"Endpoint protection is very slow."

More Sophos MDR cons

"It could improve the customer portal and possibly reduce prices slightly. It's very good because it includes user behavior analytics, detection rules, and thorough log investigation."

Pricing and Cost Advice

"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."

"From the initial cost that Binary Defense came in with, we pared it down quite a bit over the course of 30 or 60 days. My leadership would say that their cost was high, but realistically, they were in line with the market."

"It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."

"The pricing is very good. They are definitely competitive and they were lower at the time that we went with them."

"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."

"Binary Defense has changed its pricing model from being primarily based on the volume of data to one based on escalations and incidents they handle."

"Binary Defense MDR is priced competitively and may be slightly lower than CrowdStrike."

"It has been good. We have saved money, and we have a better product."

More Binary Defense MDR pricing and cost advice

"I would rate the price of Sophos MDR as a nine out of ten, with ten being the most expensive."

"Sophos MDR is not a cheap product. Compared with other solutions in the market, Sophos MDR is available at a good price, especially considering its performance."

"It is an expensive platform."

"I rate Sophos MDR’s pricing a seven or eight out of ten."

"Sophos MDR could be more affordable."

"The solution has subscription-based pricing plans."

"The price falls somewhere in the middle range."

"The cost of the solution is based on how many users use it."

More Sophos MDR pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Managed Detection and Response (MDR) solutions are best for your needs.

See recommendations

824,067 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Healthcare Company

Financial Services Firm

Manufacturing Company

Computer Software Company

21%

Manufacturing Company

Government

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Binary Defense MDR?

The most valuable feature is reviewing tickets and the notes added by technicians.

See all answers

What is your experience regarding pricing and costs for Binary Defense MDR?

It has been good. We have saved money, and we have a better product. We are a company that has become an enterprise f...

See all answers

What needs improvement with Binary Defense MDR?

We are going to have a meeting with them the following Monday. It will be our first quarterly business review. Half o...

See all answers

What do you like most about Sophos MDR?

The user doesn't need a technician; it offers 24/7 support to identify and manage your infrastructure and take comple...

See all answers

What needs improvement with Sophos MDR?

There could be improvement in features like more detailed reporting for the end customer. For example, reports should...

See all answers

What advice do you have for others considering Sophos MDR?

I would absolutely recommend Sophos MDR to other organizations. It is rated ten out of ten overall, with a deduction ...

See all answers

What needs improvement with WithSecure Countercept Managed Detection and Response?

It could improve the customer portal and possibly reduce prices slightly. It's very good because it includes user beh...

See all answers

What advice do you have for others considering WithSecure Countercept Managed Detection and Response?

It's lighter than CrowdStrike, and it has met our security needs without any intrusions so far. Once our pen testers ...

See all answers

Comparisons

CrowdStrike Falcon vs Binary Defense MDR

Compared 25% of the time

SentinelOne Singularity Complete vs Binary Defense MDR

Compared 21% of the time

Darktrace vs Binary Defense MDR

Compared 21% of the time

Arctic Wolf Managed Detection and Response vs Binary Defense MDR

Compared 18% of the time

Cortex XDR by Palo Alto Networks vs Binary Defense MDR

Compared 16% of the time

More Binary Defense MDR Competitors

CrowdStrike Falcon Complete MDR vs Sophos MDR

Compared 23% of the time

Arctic Wolf Managed Detection and Response vs Sophos MDR

Compared 9% of the time

SentinelOne Vigilance vs Sophos MDR

Compared 9% of the time

Bitdefender MDR vs Sophos MDR

Compared 8% of the time

Huntress Managed EDR vs Sophos MDR

Compared 7% of the time

More Sophos MDR Competitors

Cisco MDR vs WithSecure Countercept Managed Detection and Response

Compared 52% of the time

ShieldOps Platform vs WithSecure Countercept Managed Detection and Response

Compared 48% of the time

More WithSecure Countercept Managed Detection and Response Competitors

Product Reports

Buyer's Guide

Binary Defense MDR

December 2024

Download Binary Defense MDR product report

Buyer's Guide

Sophos MDR

November 2024

Download Sophos MDR product report

Buyer's Guide

Managed Detection and Response (MDR)

December 2024

WithSecure Countercept Managed Detection and Response report

Download WithSecure Countercept Managed Detection and Response product report

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response

Sophos Managed Threat Response

F-Secure Countercept

Learn More

Binary Defense

Sophos

Video not available

WithSecure

Overview

Binary Defense provides a Managed Detection and Response service using an Open XDR strategy that detects and isolates threats early in the attack lifecycle. Expert security analysts in the Binary Defense Security Operations Center leverage an attacker’s mindset, monitoring your environments for security events 24x7x365 and acting as an extension of your security teams. When a security event occurs, Binary Defense analysts triage, disposition, and prioritize the event. Analysts conduct full kill chain analysis and supply tactical and strategic mitigation recommendations to your security team with the goal of increasing your organization’s security posture against the latest adversary threats.

Visit us online at https://www.binarydefense.com

Threat Notification Isn’t the Solution – It’s a Starting Point
Other managed detection and response (MDR) services simply notify you of attacks or suspicious events. Then it’s up to you to manage things from there.

With Sophos MTR, your organization is backed by an elite team of threat hunters and response experts who take targeted actions on your behalf to neutralize even the most sophisticated threats.

Countercept’s dedicated attack Detection and Response team deals with potential cyber threats to your organization in minutes. Countercept acts as an extension to your cyber security team, sharing our threat hunting expertise, helping your team learn and grow and supporting continuous improvement of your security posture.

WithSecure threat hunters spend up to 30% of their time proactively hunting for threats and evolving tools and techniques they use to detect them. The DRT investigates every alert or combination of alerts that represent a significant detection.
Countercept MDR’s proprietary Endpoint Detection & Response (EDR) agent and log collectors, which feed data into our XDR detection platform, provide excellent visibility of user, endpoint, cloud and network activity.
Countercept MDR’s 24/7 First Response service contains and remediates cyber security incidents before they have a chance to impact the business. Our proven First Response methodology enables the <1% of incidents requiring specialist support to be smoothly escalated to our incident response team.

We deliver operational efficiency and resilience to clients that enables them to achieve their goals.

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR

Information Not Available

Buyer's Guide

Managed Detection and Response (MDR)

December 2024

Download Free Report

Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR). Updated: December 2024.

DOWNLOAD NOW

824,067 professionals have used our research since 2012.

See our list of best Managed Detection and Response (MDR) vendors.

We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.