Spiceworks vs Zenoss Cloud comparison

Spiceworks and Zenoss are both solutions in the IT Infrastructure Monitoring category. Spiceworks is ranked #45 with an average rating of 8.5, while Zenoss is ranked #53. Spiceworks holds a 0.4% mindshare in IM, compared to Zenoss’s 0.5% mindshare. Additionally, 86% of Spiceworks users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

Spiceworks

Read 47 Spiceworks reviews

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471 Comparison Views

86% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

704 Views
492 Comparison Views

100% willing to recommend

Spiceworks

Zenoss Cloud

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Executive SummaryUpdated on Oct 9, 2024

Zenoss Cloud and Spiceworks are in the IT monitoring solutions category. Zenoss Cloud appears to have the upper hand with its comprehensive features, while Spiceworks is more cost-effective, potentially making it better for budget-conscious buyers.

Features: Zenoss Cloud offers real-time analytics, detailed data visualization, and seamless scalability, suitable for enterprises with complex IT environments. Spiceworks focuses on essential monitoring features, provides extensive platform integrations, and is ideal for small to medium-sized businesses.

Room for Improvement: Zenoss Cloud could enhance its ease of initial setup, improve its cost-effectiveness, and expand its support for smaller businesses. Spiceworks may need to add advanced analytics, provide detailed visualization options, and improve scalability to better serve complex environments.

Ease of Deployment and Customer Service: Zenoss Cloud offers a cloud-based deployment and robust support, appealing to larger organizations. Spiceworks features straightforward on-premises installation with direct control, favored by smaller teams for simplicity and a strong support community.

Pricing and ROI: Zenoss Cloud includes higher initial setup costs but promises substantial ROI through reduced downtime and proactive management. Spiceworks provides minimal upfront costs, delivering good ROI for organizations focusing on budget efficiency.

To learn more, read our detailed Spiceworks vs. Zenoss Cloud Report (Updated: March 2025).

Buyer's Guide

Spiceworks vs. Zenoss Cloud

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Spiceworks

Ranking in IT Infrastructure Monitoring

45th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (17th), IT Asset Management (11th)

Zenoss Cloud

Ranking in IT Infrastructure Monitoring

53rd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (33rd), Event Monitoring (14th), Network Monitoring Software (76th), Server Monitoring (23rd), Container Monitoring (10th), Cloud Monitoring Software (40th), AIOps (20th)

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of Spiceworks is 0.4%, down from 0.5% compared to the previous year. The mindshare of Zenoss Cloud is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Jeetendar Kumar

Information Technology Analyst at The Aga Khan University Hospital (Pakistan)

Customizable, easy to use, easy to manage, and provides multiple features

I have used many software, but Spiceworks is the best. The tool provides multiple features. It is a valuable product for inventory. It is also useful as a ticketing system. The solution is easy to use and easy to manage. Many people can use it very easily. The features are not complicated. It is very easy to run, install, and understand. That is why my organization decided to use it. The solution’s asset management capabilities have benefitted us in many ways. We are able to manage all the inventory. We have a complete database. We have a record of everything. It is very valuable. I rate the usability of the user interface and dashboard a nine out of ten. The tool is easy to learn compared to other software.

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ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's easy to understand."

"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"The most valuable features are the inventory and personalization."

"The solution is very stable. It's reliable and efficient."

"The software is cloud-based, so I do not need to store any data locally."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"The solution is easy to use and easy to manage."

More Spiceworks pros

"It's easy to use."

"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."

"The product offers good documentation that helps with initial training."

"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."

"The most valuable feature is the flexible discovery mechanism."

"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

Cons

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."

"The GUI must be improved."

"The SNMP sniffer requires a lot of work to get right."

More Spiceworks cons

"It would be ideal if the product offered sound alerts."

"The AI aspect needs to improve."

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"Now it is stable, but they should design threshold parameters in percentage instead of raw values."

"There was a problem with Zenoss and storage monitoring."

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

Pricing and Cost Advice

"It's free."

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"The tool is cheap."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"It depends on the customer, what he wants."

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

12%

University

Real Estate/Law Firm

Computer Software Company

24%

Financial Services Firm

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

See all answers

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

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Comparisons

Zabbix vs Spiceworks

Compared 31% of the time

ServiceNow vs Spiceworks

Compared 27% of the time

Lansweeper vs Spiceworks

Compared 21% of the time

Freshdesk vs Spiceworks

Compared 9% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 7% of the time

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Zabbix vs Zenoss Cloud

Compared 38% of the time

Nagios XI vs Zenoss Cloud

Compared 34% of the time

SolarWinds AppOptics vs Zenoss Cloud

Compared 15% of the time

Centreon vs Zenoss Cloud

Compared 12% of the time

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Product Reports

Buyer's Guide

Spiceworks

March 2025

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Buyer's Guide

Zenoss Cloud

March 2025

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Also Known As

No data available

Cloud Monitoring, Zenoss Service Dynamics

Overview

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.

Zenoss

Sample Customers

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

Spiceworks vs. Zenoss Cloud

March 2025

Free Report: Spiceworks vs. Zenoss Cloud

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