Try our new research platform with insights from 80,000+ expert users

Symantec Data Loss Prevention vs Zscaler Zero Trust Exchange Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Symantec DLP increases ROI by reducing costs, improving response times, and enabling efficient data monitoring and policy configuration.
Sentiment score
6.9
Zscaler Zero Trust Exchange boosts ROI, enhances security operations, and reduces costs with its cloud-based simplicity and efficiency.
We don't have to purchase many components such as load balancers and proxy servers that were necessary in traditional setups.
Lead Engineer at FIS Global
 

Customer Service

Sentiment score
6.3
Symantec Data Loss Prevention support is mixed, with responsive staff but concerns over slow responses and knowledge gaps.
Sentiment score
4.8
Zscaler's support is generally praised for expertise but criticized for inconsistent response times and escalation processes.
The support provided from both Symantec Turkey and distributor companies enables us to support customers and partners effectively.
Technical Team Leader at Redington (India) Ltd
The support team changed from MTechPro to a different partner, affecting our experience.
Information Security Engineer 4 at Amadeus
Sometimes, support takes time since the solution has some bugs that need fixing.
architect at Tata Consultancy
 

Scalability Issues

Sentiment score
7.6
Symantec Data Loss Prevention is highly scalable, favored by enterprises, though some face challenges with virtualization and browser integrations.
Sentiment score
7.7
Zscaler Zero Trust Exchange Platform offers scalable, cloud-based solutions, effectively supporting various organizations, despite occasional reliability concerns.
When using native proxy solutions, scalability issues are minimized, and the solution remains stable.
Information Security Engineer 4 at Amadeus
 

Stability Issues

Sentiment score
7.7
Symantec Data Loss Prevention is stable and reliable, with minor glitches and maintenance needs primarily on Windows and cloud features.
Sentiment score
7.8
Zscaler Zero Trust Exchange offers stable, reliable performance with occasional latency, resolved quickly, and minor slowdowns during heavy data transfers.
 

Room For Improvement

Symantec Data Loss Prevention struggles with complexity, costly pricing, integration challenges, and requires improvements in support, features, and detection.
Zscaler platform requires speed, interface, and documentation improvements, better support, scalability, application integration, security, and reduced licensing costs.
They can improve their product and the features mainly to focus on how we can prevent that data within the organization, over the cloud, whatever it is, as that is important.
System Manager at Randstad
Symantec responded by creating an OCR module, enabling the capability to search within images.
Technical Team Leader at Redington (India) Ltd
A main disadvantage of Symantec DLP is its reliance on Oracle.
Information Security Engineer 4 at Amadeus
They might be able to identify if something is missing with Zscaler.
architect at Tata Consultancy
 

Setup Cost

Symantec Data Loss Prevention has high pricing, with costs varying by deployment, database needs, and licensing options, suitable for enterprises.
Zscaler pricing varies widely with user count and features, seen as high, but flexible for larger user bases.
Symantec Data Loss Prevention is more expensive compared to competing solutions.
Technical Team Leader at Redington (India) Ltd
If it is a low target, then of course your cost will be low.
System Manager at Randstad
 

Valuable Features

Symantec Data Loss Prevention provides comprehensive features, including data monitoring, machine learning, endpoint protection, network DLP, and advanced management.
Zscaler Zero Trust Exchange offers seamless connectivity, robust security features, and scalability, making it ideal for streamlined access and enhanced security.
Symantec's OCR module enhances image analysis, crucial for detecting data loss via screenshots, improving the overall security posture against data breaches.
Technical Team Leader at Redington (India) Ltd
The solution helps enhance security operations when integrated with ServiceNow and offers robust incident response capabilities.
Information Security Engineer 4 at Amadeus
The centralized management console in Symantec Data Loss Prevention helps me understand the data flow analysis part from each and every department.
System Manager at Randstad
From an efficiency perspective, I notice a very good user experience, which is easy to use with Zscaler Zero Trust Exchange Platform.
Manager, Software Development at a outsourcing company with 201-500 employees
The solution is cloud-based with the latest inspection engines, which I find to be amazing.
architect at Tata Consultancy
 

Categories and Ranking

Symantec Data Loss Prevention
Ranking in Data Loss Prevention (DLP)
3rd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
61
Ranking in other categories
No ranking in other categories
Zscaler Zero Trust Exchange...
Ranking in Data Loss Prevention (DLP)
6th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
65
Ranking in other categories
Cloud Access Security Brokers (CASB) (9th), Application Control (6th), ZTNA as a Service (2nd), Secure Access Service Edge (SASE) (3rd), Remote Browser Isolation (RBI) (1st)
 

Mindshare comparison

As of January 2026, in the Data Loss Prevention (DLP) category, the mindshare of Symantec Data Loss Prevention is 4.2%, down from 6.8% compared to the previous year. The mindshare of Zscaler Zero Trust Exchange Platform is 4.4%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Data Loss Prevention (DLP) Market Share Distribution
ProductMarket Share (%)
Symantec Data Loss Prevention4.2%
Zscaler Zero Trust Exchange Platform4.4%
Other91.4%
Data Loss Prevention (DLP)
 

Q&A Highlights

JL
Works at Futurist Consulting
May 04, 2023
 

Featured Reviews

OT
Technical Team Leader at Redington (India) Ltd
Experienced implementation enhances security with robust detection and centralized management
A significant case highlighted an improvement need when a banking company lost 500 customer information pieces through screenshots. The data theft occurred through individual screenshots of credit note pages rather than taking complete PDF files. This incident led to the suggestion for implementing image detection methods, as Data Loss Prevention solutions needed to analyze image details. Symantec responded by creating an OCR module, enabling the capability to search within images. The pricing structure remains an area for improvement. We lost a POC despite installing 2,000 endpoints because Symantec Data Loss Prevention is more expensive compared to other solutions. Although the competing product couldn't match all the best practices, the price difference influenced the final decision.
Sumit Bhanwala - PeerSpot reviewer
architect at Tata Consultancy
Cloud-based platform simplifies device and data center management
I find it to be good. The solution is cloud-based with the latest inspection engines, which I find to be amazing. We are less dependent on data centers and device management, which reduces our efforts significantly. It improves our device management, data center management, and updating devices. We need fewer engineers for this management, and it reduces time and efforts for data center management, device upgrades, and IT support.
report
Use our free recommendation engine to learn which Data Loss Prevention (DLP) solutions are best for your needs.
880,255 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
13%
Computer Software Company
12%
Comms Service Provider
9%
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
9%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise12
Large Enterprise28
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise12
Large Enterprise41
 

Questions from the Community

What do you like most about Symantec Data Loss Prevention?
It can prevent copying and encoding of HTTP data to various sites like Google, and Webex.
What is your experience regarding pricing and costs for Symantec Data Loss Prevention?
I am not aware of the licensing cost for Symantec Data Loss Prevention because the licensing cost is up to senior management's decision. I really don't know what the cost of that is. It is based on...
What needs improvement with Symantec Data Loss Prevention?
In future updates of Symantec Data Loss Prevention, I would like to see improvements based on the many attacks happening around the world. They can improve their product and the features mainly to ...
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure access service edge (SASE) designed to deliver network security in a cloud-deliver...
What do you like most about Zscaler SASE?
The most valuable features of Zscaler Private Access are reliability, scalability, and availability.
What needs improvement with Zscaler SASE?
The solution needs to improve a lot of aspects.
 

Also Known As

Symantec DLP
Zscaler SASE, Zscaler DLP, Zscaler CASB, Zscaler CSPM, Zscaler Browser Isolation, Zscaler Posture Control
 

Overview

 

Sample Customers

Hadassah University Hospital, Her Majestys Government (HMG), United Kingdom, Hitachi Consulting Software Services India Pvt Ltd., Hua Nan Bank, Hyundai Department Store Group,JW Marriott Hotel Seoul, Lake Health, McCann Erickson Israel, Molina Healthcare Inc., PGi, Quilvest Switzerland Limited, State of Nevada Public Employees Benefits Program, Symantec Corporation (Enterprise Security), The Royal Liverpool and Broadgreen University Hospitals NHS Trust, The Royal Liverpool and Broadgreen University Hospitals NHS Trust (DLP), The Saudi Industrial Property Authority, TSO cloud, Visa, Yunnan Power Grid Company
Siemens, AutoNation, GE, NOV
Find out what your peers are saying about Symantec Data Loss Prevention vs. Zscaler Zero Trust Exchange Platform and other solutions. Updated: December 2025.
880,255 professionals have used our research since 2012.