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Trellix ESM vs Trellix Helix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
Trellix ESM improved efficiency, incident response time, security posture, compliance management, threat detection, operations, and provided significant cost savings.
Sentiment score
6.2
Trellix Helix enhanced security, reduced costs, increased efficiency, minimized manual work, decreased downtime, and offered deeper security insights.
 

Customer Service

Sentiment score
5.9
Trellix ESM customer support is inconsistent, with mixed reviews on responsiveness, expertise, and service speed; improvement needed.
Sentiment score
6.8
Trellix Helix support is praised for responsiveness and expertise, despite slight response time decreases due to company changes.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
 

Scalability Issues

Sentiment score
8.5
Trellix ESM is highly scalable, accommodating various company sizes and environments, from on-premises enterprises to cloud-based small businesses.
Sentiment score
7.8
Trellix Helix excels in scalability and performance but high costs limit its full deployment for some organizations.
We support the largest companies in the world and can cater to large environments.
 

Stability Issues

Sentiment score
8.5
Users have mixed experiences with Trellix ESM's stability, ranging from perfect scores to issues with power interruptions and service failures.
Sentiment score
8.4
Trellix Helix is rated highly for stability, with minor issues mostly attributed to support rather than inherent instability.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
 

Room For Improvement

Trellix ESM requires a user-friendly interface, faster support, better integration, advanced features, improved performance, and enhanced customization.
Trellix Helix needs improvement in its interface, integrations, pricing, and service speed for better user satisfaction.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
 

Setup Cost

Trellix Helix is competitively priced, ideal for enterprise, with annual discounts but costly professional services and third-party log fees.
It is not the cheapest, but also not the most expensive solution.
 

Valuable Features

Trellix ESM offers robust security features, easy deployment, effective threat monitoring, user-friendly interface, and excellent vendor support.
Trellix Helix integrates seamlessly, offering automation, AI capabilities, and over 400 connectors for efficient threat investigation and prevention.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
 

Categories and Ranking

Trellix ESM
Ranking in Security Information and Event Management (SIEM)
28th
Average Rating
7.4
Reviews Sentiment
7.4
Number of Reviews
36
Ranking in other categories
No ranking in other categories
Trellix Helix
Ranking in Security Information and Event Management (SIEM)
31st
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
11
Ranking in other categories
Security Incident Response (7th)
 

Mindshare comparison

As of March 2025, in the Security Information and Event Management (SIEM) category, the mindshare of Trellix ESM is 0.8%, down from 1.0% compared to the previous year. The mindshare of Trellix Helix is 0.5%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM)
 

Featured Reviews

Daniel Durian - PeerSpot reviewer
Helps to monitor and detect cyberattacks
The tool's effectiveness depends on how you define your log sources. To build visibility of incoming and outgoing traffic, you need logs from perimeter defense, firewalls, web application firewalls, and endpoint protection. With good traffic visibility, incident response time is really quick. Trellix ESM provides situation awareness. On the dashboard, I can see outbound and inbound communications to known threat hosts, IPS/IDS activity, and threat intelligence of the perimeter defense in the firewall. This information helps preempt attacks.
BiswabhanuPanda - PeerSpot reviewer
You can use it for everything, incident response, automated responses, alerts, visibility
I would give the product an overall rating of eight out of 10. We have 10 people currently using this software. Six are on the list, plus two managers and two IR experts. It's not possible for just one person to maintain the solution, and it's not really allowed. It has to be a team effort, with two or three people. It's not about users. Helix works differently, collecting logs from 6,000 different sources integrated with the solution. The licensing is not based on users; it's based on APIs. It's more of a SIEM SGL type of platform. It collects logs from around 6,000. But have around 10 people maintaining that.
report
Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
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Comparison Review

VS
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Educational Organization
76%
Financial Services Firm
4%
Computer Software Company
3%
Comms Service Provider
3%
Comms Service Provider
16%
Computer Software Company
15%
Manufacturing Company
13%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about McAfee ESM?
The solution's technical support is great.
What is your experience regarding pricing and costs for McAfee ESM?
Regarding pricing, Trellix ESM is not that expensive. It's less than half the cost of IBM QRadar.
What needs improvement with McAfee ESM?
The product is mature and needs little improvement, but we could enhance the customized dashboarding based on use cases.
What do you like most about FireEye Helix?
Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks.
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
I have just released this solution to the market, and my customers' response has been great. While Trellix Wise is seen as a top vendor with its AI implementation for accelerating incident investig...
 

Also Known As

McAfee ESM, NitroSecurity, McAfee Enterprise Security Manager
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about Trellix ESM vs. Trellix Helix and other solutions. Updated: March 2025.
842,296 professionals have used our research since 2012.