ServiceNow Security Operations vs Trellix Helix Connect comparison

ServiceNow and Trellix are both solutions in the Security Incident Response category. ServiceNow is ranked #1 with an average rating of 8.1, while Trellix is ranked #5 with an average rating of 8.5. ServiceNow holds a 13.2% mindshare in IRP, compared to Trellix’s 6.4% mindshare. Additionally, 95% of ServiceNow users are willing to recommend the solution, compared to 90% of Trellix users who would recommend it.

ServiceNow Security Operations

Read 22 ServiceNow Security Operations reviews

2,198 Views
308 Comparison Views

95% willing to recommend

Trellix Helix Connect

Read 12 Trellix Helix Connect reviews

1,130 Views
136 Comparison Views

90% willing to recommend

ServiceNow Security Operations

Trellix Helix Connect

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 12, 2025

ServiceNow Security Operations and Trellix Helix Connect compete in the security orchestration and response category. ServiceNow has an advantage due to its superior integration capabilities and enterprise resource planning synergy, making it suitable for large enterprises. Trellix Helix Connect excels in adaptable security analytics, attracting organizations seeking flexible, analytics-driven solutions.

Features: ServiceNow Security Operations offers robust incident response management, seamless IT operations integration, and automation capabilities. Trellix Helix Connect is known for advanced threat detection analytics, scalable architecture, and customizable workflows.

Room for Improvement: ServiceNow could enhance user customization options and expand analytics-driven features. Trellix Helix Connect might improve its integration extent and offer more comprehensive IT operations connectivity.

Ease of Deployment and Customer Service: ServiceNow provides streamlined deployment within organizations already using its infrastructure, with efficient support services. Trellix Helix Connect offers modular deployment, with strong, customizable customer service support.

Pricing and ROI: ServiceNow entails higher upfront costs justified by extensive integration capabilities and potential for significant ROI in large environments. Trellix Helix Connect offers a flexible pricing model appealing to organizations seeking scalable security solutions with lower initial costs.

To learn more, read our detailed ServiceNow Security Operations vs. Trellix Helix Connect Report (Updated: September 2025).

Buyer's Guide

ServiceNow Security Operations vs. Trellix Helix Connect

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Security Operations

Ranking in Security Incident Response

1st

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (9th)

Trellix Helix Connect

Ranking in Security Incident Response

5th

Average Rating

8.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (18th)

Mindshare comparison

As of October 2025, in the Security Incident Response category, the mindshare of ServiceNow Security Operations is 13.2%, down from 19.0% compared to the previous year. The mindshare of Trellix Helix Connect is 6.4%, up from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response Market Share Distribution
Product	Market Share (%)
ServiceNow Security Operations	13.2%
Trellix Helix Connect	6.4%
Other	80.4%

Security Incident Response

Featured Reviews

Abhinay Sharma

ServiceNow Developer at Bangmetric services pvt ltd

Experience seamless integration and effective incident response with a little room for improvement in setup time

Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

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Daniel_Martins

Head of Management Security Services at NetSafe Corp

Experiencing frequent disconnections and support challenges but benefits from quick implementation and integration capabilities

The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work and the need to restart investigations due to disconnected sessions. It is problematic when progress is lost and investigations must be restarted, resulting in lost information and significant time wastage. The capability to integrate with other TIPs or cybersecurity intelligence sources could be improved to determine whether IOCs are malicious, similar to Mandiant's functionality. The capacity to reduce false positives needs improvement as we receive many alerts from Helix that turn out to be false positives upon investigation. Enhanced capability in this area would make the system more efficient and easier to use. The dashboards could be improved as customers frequently request real-time SOC dashboard displays for Helix.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"My favorite feature is the application vulnerability scanner."

"It's stable."

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."

"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."

"The ease of use is great."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."

"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."

More ServiceNow Security Operations pros

"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."

"We are able to block some advanced malware and other things."

"The most valuable features include predefined use cases and threatening states."

"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."

"We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible."

"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."

"The best feature of Trellix Helix Connect is its quick implementation."

"The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA."

More Trellix Helix Connect pros

Cons

"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."

"We'd like customization to be easier in terms of the UI and using the dashboards."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"There is room for improvement in terms of developer support and documentation."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"The dashboard and playbook creation will need to improve"

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

More ServiceNow Security Operations cons

"Integrations could be improved, and the dashboard could be a little better."

"There is room for improvement in the integration capabilities of third-party tools."

"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."

"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."

"Trellix needs to address the price for the product to be more appealing to customers."

"It should have more cloud connectors. It could also be cheaper."

"We often rely on Martins to create logs and provide professional threat services rather than basic support."

"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."

More Trellix Helix Connect cons

Pricing and Cost Advice

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"It is an expensive product."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"This product is a good value for the money."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The product is more expensive than other solutions."

"I rate Trellix Helix a five out of ten for pricing."

"It could be cheaper, but that applies to every product."

"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."

"FireEye Helix is a little expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

13%

Computer Software Company

Government

Comms Service Provider

19%

Manufacturing Company

12%

Computer Software Company

11%

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	7

Questions from the Community

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

See all answers

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

See all answers

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

See all answers

What is your experience regarding pricing and costs for FireEye Helix?

The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.

See all answers

What needs improvement with FireEye Helix?

See all answers

What is your primary use case for FireEye Helix?

We use Trellix Helix Connect because it is a SaaS solution. I think it has its own infrastructure rather than AWS or another provider. We use the Helix SaaS and a component called Evidence Collecto...

See all answers

Comparisons

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Compared 20% of the time

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Compared 11% of the time

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Compared 8% of the time

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Compared 5% of the time

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Compared 22% of the time

OpenText Behavioral Signals vs Trellix Helix Connect

Compared 11% of the time

Rapid7 InsightIDR vs Trellix Helix Connect

Compared 11% of the time

USM Anywhere vs Trellix Helix Connect

Compared 10% of the time

Microsoft Sentinel vs Trellix Helix Connect

Compared 10% of the time

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Product Reports

Buyer's Guide

ServiceNow Security Operations

October 2025

Download ServiceNow Security Operations product report

Buyer's Guide

Trellix Helix Connect

October 2025

Download Trellix Helix Connect product report

Also Known As

No data available

FireEye Helix, FireEye Threat Analytics

Overview

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.

Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.

What are the key features of Trellix Helix Connect?

API Integration: Simplifies data exchange with easy-to-use APIs.
Automation: Offers strong automation for efficient threat management.
Swift Deployment: Enables rapid setup in diverse environments.
XDR Platform: Facilitates data correlation for comprehensive threat insights.
Email Threat Prevention: Protects against phishing and email threats.
Advanced Malware Detection: Identifies and mitigates complex malware.
AI Capability: Boosts incident resolution with intelligent analysis.

Which benefits should users consider while evaluating?

Improved Threat Detection: Enhances security with advanced threat prevention.
Operational Efficiency: Streamlines incident response with automation and query enhancements.
Scalability: Supports broad environments with over 400 connectors.
Adaptability: Predefined use cases increase utilization efficiency.
Cost Effectiveness: Potential for ROI with streamlined operations and integration capabilities.

Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.

Trellix

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Police Bank, Verisk Analytics, Teck Resources

Buyer's Guide

ServiceNow Security Operations vs. Trellix Helix Connect

September 2025

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