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ServiceNow Security Operations vs Trellix Helix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (10th), Risk-Based Vulnerability Management (9th)
Trellix Helix
Ranking in Security Incident Response
7th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
11
Ranking in other categories
Security Information and Event Management (SIEM) (32nd)
 

Mindshare comparison

As of February 2025, in the Security Incident Response category, the mindshare of ServiceNow Security Operations is 19.4%, up from 11.7% compared to the previous year. The mindshare of Trellix Helix is 5.8%, up from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
BiswabhanuPanda - PeerSpot reviewer
You can use it for everything, incident response, automated responses, alerts, visibility
I would give the product an overall rating of eight out of 10. We have 10 people currently using this software. Six are on the list, plus two managers and two IR experts. It's not possible for just one person to maintain the solution, and it's not really allowed. It has to be a team effort, with two or three people. It's not about users. Helix works differently, collecting logs from 6,000 different sources integrated with the solution. The licensing is not based on users; it's based on APIs. It's more of a SIEM SGL type of platform. It collects logs from around 6,000. But have around 10 people maintaining that.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Reduces time to closure and closure metrics for vulnerabilities."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The solution is stable."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The product has a very simple UI."
"It's stable."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"As far as its core functionality goes, it’s spot-on."
"It is kind of simple and very easily deployable. You can start working with it very fast."
"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."
"We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible."
"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."
"The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA."
"I advise other customers to choose Trellix Helix, as it improves operations significantly with more efficient responses required for various scenarios they face."
"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."
 

Cons

"Report generation within ServiceNow can take some time."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"The threat intelligence module needs a better dashboard."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."
"Integrations could be improved, and the dashboard could be a little better."
"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."
"We often rely on Martins to create logs and provide professional threat services rather than basic support."
"While we have top customer support and this solution is highly beneficial, there is room for improvement due to the fusion of McAfee and FireEye, which has caused some lapses in support."
"We have certain challenges with integrating the SOAR platform with multiple vendors."
"There is room for improvement in the integration capabilities of third-party tools."
"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."
 

Pricing and Cost Advice

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It could be cheaper, but that applies to every product."
"I rate Trellix Helix a five out of ten for pricing."
"FireEye Helix is a little expensive."
"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Government
10%
Manufacturing Company
10%
Computer Software Company
9%
Computer Software Company
16%
Comms Service Provider
15%
Manufacturing Company
11%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
What do you like most about FireEye Helix?
Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks.
What needs improvement with FireEye Helix?
There is room for improvement in the integration capabilities of third-party tools. It has no problem connecting all solutions to Helix. Right now, we only connect one of Trellix's appliances to th...
 

Also Known As

No data available
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about ServiceNow Security Operations vs. Trellix Helix and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.