Trend Micro Managed XDR vs WithSecure Countercept Managed Detection and Response comparison

Trend Micro and WithSecure are both solutions in the Managed Detection and Response (MDR) category. Trend Micro is ranked #16 with an average rating of 8.5, while WithSecure is ranked #28 with an average rating of 8.0. Trend Micro holds a 1.5% mindshare in MDR, compared to WithSecure’s 0.3% mindshare. Additionally, 100% of Trend Micro users are willing to recommend the solution, compared to 100% of WithSecure users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Trend Micro Managed XDR and WithSecure Countercept Managed Detection and Response based on real PeerSpot user reviews.

Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR).

To learn more, read our detailed Managed Detection and Response (MDR) Report (Updated: December 2024).

Buyer's Guide

Managed Detection and Response (MDR)

December 2024

Download the complete report

Helped 824,053 peers since 2012

Categories and Ranking

Binary Defense MDR

Mindshare comparison

As of December 2024, in the Managed Detection and Response (MDR) category, the mindshare of Binary Defense MDR is 0.6%, up from 0.4% compared to the previous year. The mindshare of Trend Micro Managed XDR is 1.5%, down from 2.3% compared to the previous year. The mindshare of WithSecure Countercept Managed Detection and Response is 0.3%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Featured Reviews

Rich Ullom

AVP, IT Security Compliance and Audit/Information Security Officer at Western Reserve Group

Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert

This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.

Read full review

Akshay Srivastava

Lead Sales Manager & Unit Head - ICT at Khimji Ramdas

Good for endpoint detection and response, network detection, email security, and mobile threat detection

From a purely technological standpoint, Trend Micro is doing very well. They're recognized as a market leader according to Gartner ratings, and here in Oman, they hold a dominant market share of 80-85%. However, there's feedback about two areas for improvement: support mechanisms and pricing. For a market leader with high Gartner ratings, their pricing seems very expensive compared to similar products from Symantec and Trusted Security Solutions. This can push some customers towards those options. As a result, Trend Micro XDR is primarily adopted by large companies with significant budgets and a deep understanding of the technology. They can implement Trend Micro across their entire infrastructure, from endpoints to servers to mainframes, achieving comprehensive security. This makes Trend Micro XDR, especially attractive to oil and gas vertical industries like BFSI (banking, financial services), where financial security is paramount. However, for SMEs (small and medium-sized enterprises) or newer companies with budget constraints, the product can be quite costly. That's my overall feedback.

Read full review

reviewer2508555

Head of IT at a financial services firm with 11-50 employees

We now benefit from regular account reviews and proactive event monitoring

It could improve the customer portal and possibly reduce prices slightly. It's very good because it includes user behavior analytics, detection rules, and thorough log investigation. They also have robust threat-hunting capabilities in the backend, which is crucial for me as a one-man band in the IT department. The managed service wraparound is essential, especially with pre-authorization for incident response

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In the six months we have been with Binary Defense on this, they run with the ball. They take care of our problems. When we get a ticket, they do not just give us a report."

"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."

"Binary Defense has a human service department that provides live monitoring for our systems."

"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."

"The case interface is Binary Defense MDR's most valuable feature."

"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."

"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."

"Binary Defense is comprehensive. We see most of the questionable activity. Once you see things a couple of times and are familiar with the processes, you know what those are. The level of activity is definitely favorable."

More Binary Defense MDR pros

"The tool has significantly improved threat detection and response times for my clients' organizations. The solution has performed exceptionally well, and my customers are pleased with both the performance of the system and the support they receive."

"The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the user-friendly dashboard."

"The most valuable feature of Trend Micro Managed XDR is that it protects all of the layers."

"Trend Micro Managed XDR has indeed enhanced our customers' threat detection capabilities. Many of our clients are utilizing it and have experienced positive outcomes. Overall, I would recommend it, especially considering the rising popularity of Trend Micro and its excellent product support."

"I appreciate the detection and response methodology used against virus and ransomware attacks."

"Our security posture has improved. We previously lacked intrusion detection and response capabilities, but now we benefit from regular account reviews and proactive event monitoring. Their portal provides a straightforward way to report suspicious activity, keeping us well-informed about potential threats."

Cons

"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."

"The only area for improvement that I can think of relates to statistical analysis for SLAs. They are in the middle of moving to a new product called D3 which is going to do some backend work for them. I know they are working to improve some of the help desk statistics, such as the time the tickets open and the time they are closed."

"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."

"While my understanding is that they're working on this, I would like to see some more of the quantification or reporting."

"The current reporting system could benefit from improvement."

"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."

"I would like to see more frequent check-ins with our security status."

"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."

More Binary Defense MDR cons

"The main drawback is the lack of local language support in Oman."

"Trend Micro Managed XDR could improve its support documents. This would allow us to explore the solution better and provide a better presentation to our customers. Addiontaally, there could be more automation features."

"There is a need for greater integration of non-Microsoft devices."

"Being cost-effective is crucial, allowing customers with lower budgets to access the services. Offering a range of services at various price points ensures that customers can find suitable options without being compelled to explore alternative products or vendors."

"The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward."

"It could improve the customer portal and possibly reduce prices slightly. It's very good because it includes user behavior analytics, detection rules, and thorough log investigation."

Pricing and Cost Advice

"The solution's price is spot on; if anything, it's slightly below the norm for most services. Compared to building the same team internally, it would cost more to create the same amount of capability than what we get from an external team. Price-wise, Binary Defense is in a great spot."

"From the initial cost that Binary Defense came in with, we pared it down quite a bit over the course of 30 or 60 days. My leadership would say that their cost was high, but realistically, they were in line with the market."

"It's valued at the right price. Even with the number of endpoints we have, we don't feel that it's a lot more than any competitor. In fact, it might be less expensive when you look at the fact that you're getting a full flex SOC out of it along with the tools."

"After we acquired this platform, we met with a number of different vendors. Binary Defense came in with a proposal that was surprisingly affordable. In fact, we were able to recoup the cost of their services within a short period of time. This is because Binary Defense is able to provide the same level of security as a team of two or three in-house analysts but at a fraction of the cost. As a result, Binary Defense is saving us an estimated $250,000 to $300,000 per year."

"The pricing is on target. Working with their sales team on pricing negotiations was a pleasant process. They were very respectful of the constraints we had and I feel that we're paying a fair price."

"It has been good. We have saved money, and we have a better product."

"The pricing is very good. They are definitely competitive and they were lower at the time that we went with them."

"The pricing isn't that bad, it's very competitive. I don't feel that it's over-priced and I don't feel that it's under-priced."

More Binary Defense MDR pricing and cost advice

"The solution's pricing falls within a reasonable range—it's not the most expensive option out there, nor the cheapest."

"There is a subscription needed to use Trend Micro Managed XDR. We are on an annual license."

"The solution is cost-effective."

"Trend Micro's solutions are considerably more expensive than competitors."

"I rate the tool's pricing a six out of ten."

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Managed Detection and Response (MDR) solutions are best for your needs.

See recommendations

824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Healthcare Company

Financial Services Firm

Manufacturing Company

Computer Software Company

21%

Government

Manufacturing Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Binary Defense MDR?

The most valuable feature is reviewing tickets and the notes added by technicians.

See all answers

What is your experience regarding pricing and costs for Binary Defense MDR?

It has been good. We have saved money, and we have a better product. We are a company that has become an enterprise f...

See all answers

What needs improvement with Binary Defense MDR?

We are going to have a meeting with them the following Monday. It will be our first quarterly business review. Half o...

See all answers

What do you like most about Trend Micro Managed XDR?

The initial setup is very straightforward. CIOs appreciate the ease of installation, server configuration, and the us...

See all answers

What is your experience regarding pricing and costs for Trend Micro Managed XDR?

Trend Micro's solutions are considerably more expensive, about three times higher than those of Symantec and Trustified.

See all answers

What needs improvement with Trend Micro Managed XDR?

From a purely technological standpoint, Trend Micro is doing very well. They're recognized as a market leader accordi...

See all answers

What needs improvement with WithSecure Countercept Managed Detection and Response?

It could improve the customer portal and possibly reduce prices slightly. It's very good because it includes user beh...

See all answers

What advice do you have for others considering WithSecure Countercept Managed Detection and Response?

It's lighter than CrowdStrike, and it has met our security needs without any intrusions so far. Once our pen testers ...

See all answers

Comparisons

CrowdStrike Falcon vs Binary Defense MDR

Compared 25% of the time

SentinelOne Singularity Complete vs Binary Defense MDR

Compared 21% of the time

Darktrace vs Binary Defense MDR

Compared 21% of the time

Arctic Wolf Managed Detection and Response vs Binary Defense MDR

Compared 18% of the time

Cortex XDR by Palo Alto Networks vs Binary Defense MDR

Compared 16% of the time

More Binary Defense MDR Competitors

Sophos MDR vs Trend Micro Managed XDR

Compared 34% of the time

Arctic Wolf Managed Detection and Response vs Trend Micro Managed XDR

Compared 22% of the time

Secureworks Taegis Managed XDR / MDR vs Trend Micro Managed XDR

Compared 20% of the time

Huntress Managed EDR vs Trend Micro Managed XDR

Compared 16% of the time

CrowdStrike Falcon Complete MDR vs Trend Micro Managed XDR

Compared 7% of the time

More Trend Micro Managed XDR Competitors

Cisco MDR vs WithSecure Countercept Managed Detection and Response

Compared 52% of the time

ShieldOps Platform vs WithSecure Countercept Managed Detection and Response

Compared 48% of the time

More WithSecure Countercept Managed Detection and Response Competitors

Product Reports

Buyer's Guide

Binary Defense MDR

December 2024

Download Binary Defense MDR product report

Buyer's Guide

Managed Detection and Response (MDR)

December 2024

Download Trend Micro Managed XDR product report

Buyer's Guide

Managed Detection and Response (MDR)

December 2024

WithSecure Countercept Managed Detection and Response report

Download WithSecure Countercept Managed Detection and Response product report

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response

No data available

F-Secure Countercept

Learn More

Binary Defense

Trend Micro

Video not available

WithSecure

Overview

Binary Defense provides a Managed Detection and Response service using an Open XDR strategy that detects and isolates threats early in the attack lifecycle. Expert security analysts in the Binary Defense Security Operations Center leverage an attacker’s mindset, monitoring your environments for security events 24x7x365 and acting as an extension of your security teams. When a security event occurs, Binary Defense analysts triage, disposition, and prioritize the event. Analysts conduct full kill chain analysis and supply tactical and strategic mitigation recommendations to your security team with the goal of increasing your organization’s security posture against the latest adversary threats.

Visit us online at https://www.binarydefense.com

Trend Micro XDR applies the most effective AI and expert analytics to the activity data collected from its native sensors in the environment to produce fewer, higher-fidelity alerts. Global threat intelligence from the Trend Micro Smart Protection Network™ combined with expert detection rules continually updated from our threat experts maximize the power of AI and analytical models in unparalleled ways.

Countercept’s dedicated attack Detection and Response team deals with potential cyber threats to your organization in minutes. Countercept acts as an extension to your cyber security team, sharing our threat hunting expertise, helping your team learn and grow and supporting continuous improvement of your security posture.

WithSecure threat hunters spend up to 30% of their time proactively hunting for threats and evolving tools and techniques they use to detect them. The DRT investigates every alert or combination of alerts that represent a significant detection.
Countercept MDR’s proprietary Endpoint Detection & Response (EDR) agent and log collectors, which feed data into our XDR detection platform, provide excellent visibility of user, endpoint, cloud and network activity.
Countercept MDR’s 24/7 First Response service contains and remediates cyber security incidents before they have a chance to impact the business. Our proven First Response methodology enables the <1% of incidents requiring specialist support to be smoothly escalated to our incident response team.

We deliver operational efficiency and resilience to clients that enables them to achieve their goals.

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR

Unigel, DHR Health

Information Not Available

Buyer's Guide

Managed Detection and Response (MDR)

December 2024

Download Free Report

Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR). Updated: December 2024.

DOWNLOAD NOW

824,053 professionals have used our research since 2012.

See our list of best Managed Detection and Response (MDR) vendors.

We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.