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Louie Clarke - PeerSpot reviewer
Senior Business Manager (Europe) at a tech consulting company with 10,001+ employees
Real User
Top 20
Easy management, global support, and competitive pricing
Pros and Cons
  • "We are able to do remote monitoring and installation of hardware and software, and that tends to be very popular with customers."
  • "I do not have any input as such. There can be a bit more expansive AI portfolio, but I have not worked on any AI projects with Dell, so I might not be up to date in knowledge."

What is our primary use case?

My experience and background is in the OEM space. I help customers take their IP to market on a reliable server, and Dell is normally the go-to option for that.

How has it helped my organization?

Reliability is the main benefit. From a services standpoint, on the OEM side, customers always like the ability to deploy in other countries with their own IP. They can use the Dell tier-one global service. Normally, the service appeals to the customers more than the platform.

They are seen as a very power-efficient option, but I do not have any metrics to back it up.

What is most valuable?

Within that space, one of the most valuable features is the management. We are able to do remote monitoring and installation of hardware and software, and that tends to be very popular with customers. When customers are deploying their IP out into the field, being able to handle the management and servicing of platforms remotely to diagnose issues is always useful.

What needs improvement?

I do not have any input as such. There can be a bit more expansive AI portfolio, but I have not worked on any AI projects with Dell, so I might not be up to date in knowledge.

There is probably room to expand the lower-end range.

Buyer's Guide
Dell PowerEdge Rack Servers
March 2025
Learn what your peers think about Dell PowerEdge Rack Servers. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.

For how long have I used the solution?

I have been working with Dell PowerEdge servers throughout my career. It has been seven or eight years.

What do I think about the stability of the solution?

We do not have too many reports of the platform being unstable, but it is not something I would directly get involved with.

How are customer service and support?

I do not work directly with the hardware, so I cannot speak from a quality perspective and compare it to others, but Dell has some of the best services when looking at comparable server vendors. Their after-sales and pre-sales support is probably the best in the business. 

My experience has always been positive. I would rate their customer service and support a nine out of ten. No one gets a ten.

How would you rate customer service and support?

Positive

How was the initial setup?

In the environments I work in, they are almost entirely on-prem, but I am not involved in the deployment.

What's my experience with pricing, setup cost, and licensing?

Pricing is very competitive. I have not been too involved in the licensing, but from a hardware perspective, I always find them to be competitive.

What other advice do I have?

I would rate Dell PowerEdge Rack Servers an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
Lead Engineer with 1,001-5,000 employees
User
Top 20
It's very easy to get new systems in the data center and to get them ready for production
Pros and Cons
  • "It's very easy to get new systems in the data center and to get them ready for production."
  • "I would like more resilience because, for all companies, cybersecurity is important."

What is our primary use case?

We use multiple models of Dell PowerEdge Rack Servers. We're currently using the more hypervisor-focused models with AMD CPUs but from different generations.

We use Dell PowerEdge Rack Servers mostly for hypervisors and also for single application usage.

We've had some supply and support challenges with other manufacturers, and Dell could deliver for us, and the cooperation with the Dell team works really well for us. The accounting team knows a lot. They can help us out with our challenges. They can help us fill our needs.

How has it helped my organization?

Through Dell's OpenManage software, we can track our power usage, but we can also track what components use how much power in the system. It helps us at least get the intelligence we need to get the reports out to the business and to our partners.

In regards to energy consumption for the whole company, it's only a small percentage. But if we look at just IT, then the surface does consume a sizable amount. And whether that's renewable or fossil energy, it's still impacting.

Dell PowerEdge Rack Servers are able to handle high performance well. We're using high-performance systems and they fill our needs. 

We are able to save days' worth of time depending on the number of services we are deploying.

The flexibility of the Dell PowerEdge Rack Servers is good because they come in smaller spec sizes to larger spec sizes. If we need it for a stand-alone system, we can get a really small system. For our Hypervisor, we can get the larger spec systems to carry a higher workload.

What is most valuable?

The most valuable feature is the ease of use. It's very easy to get new systems in the data center and to get them ready for production.

What needs improvement?

I'm currently not running into specific cases that I'd say we could improve. Of course, the most important features are security and sustainability. Those are subjects that Dell does a lot of work on. The whole industry works a lot on it, but everyone also sets goals of being sustainable. Working together on those subjects, I'd say could help us achieve those goals together. Sustainability and the data center is a hot topic. I work for the airport and we want to be the most sustainable airport in the world. So starting with our IT stack could benefit.

The most important for us is once someone gets access to a system that we don't want them to have access to, it probably won't be physical access. What will a system do to detect besides all the software we have in place? And right now, I'm not really aware of what the PowerEdge stack does for us in those scenarios, but that's an interesting use case. I would like more resilience because, for all companies, cybersecurity is important. Once something goes wrong, then we'll see the whole business go along. Within the IT department, we have to be ahead of that.

For how long have I used the solution?

I have been using Dell PowerEdge Rack Servers for five years.

What do I think about the scalability of the solution?

In terms of a real IT company, we're small. So for us, our needs can be easily filled with the current scalability that Dell can deliver to us.

How are customer service and support?

We've had some small communication errors with support agents going on holiday and not doing a good handover of a case, but that's just one thing. The rest of our experiences with technical support are great.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used exclusively Lenovo and IBM in the past. For some reason, we switched to Dell. It may have been pricing, but also support. 

How was the initial setup?

The initial installation is easy. Through Dell software, we can create baselines. And with those baselines, we can automate the first steps of deployment. Stuff we would normally have to go into the data center, physically connect to a server, and do by hand, can now just be done after two simple steps.

Normally, deploying new hardware would sometimes take a couple of days, including getting it already for the business. Now especially on the tedious first steps of installation, we save time.

What was our ROI?

We have had good life cycles. While they may not directly generate a return on investment, they fulfill their intended purpose and have demonstrated long-term viability.

Which other solutions did I evaluate?


What other advice do I have?

I would rate Dell PowerEdge Rack ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ovadya Rachamim - PeerSpot reviewer
Ovadya RachamimStorage & Data Protection Team Leader at TeraSky
Top 5Real User

easy to install and manage , deploy, updates , user freindly

Buyer's Guide
Dell PowerEdge Rack Servers
March 2025
Learn what your peers think about Dell PowerEdge Rack Servers. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
Yaroslav Shehtman - PeerSpot reviewer
Integration Engineer at a computer software company with 10,001+ employees
Reseller
Good when it comes to handling high-performance workloads, and security features work great
Pros and Cons
  • "I love the updates from the iDRAC, they are very nice. The installation is easy. Replacement, if something fails, is so easy and so good."
  • "There are issues, of course, but not major issues. On a scale of one to 10, the stability is a nine."

What is our primary use case?

We install a lot of VMware and vSAN on the Dell PowerEdge Rack Servers powered by Intel.

How has it helped my organization?

All the customers that I have implemented PowerEdge for are very happy and like the performance. I think PowerEdge has improved the entire system where I have implemented it. 

Intel's Xeon scalable processors used in PowerEdge Rack Servers have helped to improve the performance of the targeted workloads by about 20 percent, according to feedback from our customers.

What is most valuable?

  • I love the updates from the iDRAC, they are very nice. 
  • The installation is easy.
  • Replacement, if something fails, is so easy and so good.

PowerEdge Rack Servers powered by Intel are also good at handling high-performance workloads. It depends on the CPU, of course, and the type of server, but the performance is great.

In addition, all the security features work great. That is a very important part.

Dell's OpenManage console is user-friendly. You can connect to everything from Dell. It's simple. In the companies where I have implemented it, I have shown the IT staff how to use it and they are happy with it. I don't know if they use it every day, but during the implementation, it seems like it's good for them.

What needs improvement?

I don't really know where PowerEdge could be improved. I really like these servers. Even VxRail works great with them. Maybe they could change the logo to something more beautiful.

For how long have I used the solution?

I have been using Dell PowerEdge Rack Servers for about five years.

What do I think about the stability of the solution?

PowerEdge is very stable. 

There are issues, of course, but not major issues. On a scale of one to 10, the stability is a nine.

What do I think about the scalability of the solution?

The scalability of all brands is great, and that includes Dell PowerEdge Rack Servers powered by Intel.

How are customer service and support?

I like Dell's tech support very much. Not just for PowerEdge Rack servers but for all of Dell's products, if I have issues, the online support answers and gives solutions very quickly.

How would you rate customer service and support?

Positive

How was the initial setup?

It normally takes one day to integrate PowerEdge.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Philip Mac Kay - PeerSpot reviewer
Gerente general at Infostore Ltda
Real User
Helps increase productivity and reduces data processing times
Pros and Cons
  • "I've found the reliability, support, the capability to grow, and the ability to add other Dell solutions to be very valuable features."
  • "The Industrial and healthcare areas both need improvement."

What is our primary use case?

We use this solution for SAP and for other critical information that our customers need.

How has it helped my organization?

Our customers are really happy when we use PowerEdge because it improves the performance of their company. They also end up having more internal users or internal customers satisfied with solutions that they use in their company, such as SAP.

The system management capabilities of PowerEdge helped increase staff productivity by 50% for our latest client.

What is most valuable?

I've found the reliability, support, the capability to grow, and the ability to add other Dell solutions to be very valuable features.

As for security features, it's a good quality solution for the price. You can add different software or patches to have a better security solution.

It has helped reduce the data processing time by 30%.

The PowerEdge system management frameworks have enabled us to progress toward full automation when it comes to managing more.

What needs improvement?

The Industrial and healthcare areas both need improvement.

For how long have I used the solution?

I've been using this solution for about three years.

What do I think about the stability of the solution?

The stability is really good.

What do I think about the scalability of the solution?

It is scalable. You can start small and then add more products that allow you to increase the productivity of your company.

We have about 300 users and plan to upgrade the solution with more components.

How are customer service and support?

We have not had a good experience with support. Technical support staff take too much time to resolve tickets. We have a super plus level of agreement, which means that the time of response is supposed to be four hours. The resulting time is supposed to be 48 hours. We sometimes see 72 hours go by with no solution provided to resolve the problem. So I would rate technical support and customer service at six on a scale from one to ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We replaced Dell technology because PowerEdge is much better.

How was the initial setup?

The initial deployment was straightforward because we already had technical architects who knew how to deploy the solution.

The deployment took over a month.

What about the implementation team?

We implemented it ourselves with a team of six to seven people including a technical architect, an SAP Basis engineer, technicians, and a security officer.

What's my experience with pricing, setup cost, and licensing?

The price is good for the quality of Dell PowerEdge Rack Servers.

Which other solutions did I evaluate?

We looked at Lenovo.

What other advice do I have?

You should compare PowerEdge's time for response, the scalability of the solution, the licensing cost, and support to those of other brands.

Sometimes you try not to spend too much on technology, but there is a point at which it is necessary to invest in this solution because you will increase the productivity of your company. When you see the quote, remember that all that money can be recouped with the increase in production.

If you wait for too long, you may start having problems and lose productivity. You can really get hit hard with a loss of productivity. You have to determine the time to change the technology to a new one.

If I were to rate Dell PowerEdge Rack Servers, I would rate them a nine on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Platform and Backup Support Senior Manager at a financial services firm with 1,001-5,000 employees
Real User
Top 20
A centralized data processing solution that offered immediate ROI
Pros and Cons
  • "The complete hyper-converged infrastructure of this solution has been most useful. PowerEdge has helped to reduce data processing time by 20%."
  • "Since the start of COVID, there is a shortage of support resources and it is challenging to get queries resolved quickly."

What is our primary use case?

We used PowerEdge Rack Servers to transfer all of our physical servers and legacy systems into a virtualized environment on VMware. 

How has it helped my organization?

When we moved to PowerEdge Rack Servers, we converted all the physical legacy servers to the virtualized server. This reduced the operational cost, maintenance, and availability of the environment by 30 to 40%.

This solution's analytics have helped to decrease downtime. We were previously maintaining functionality by 92 to 93%, and this has increased to 98 to 99%.

What is most valuable?

The security features that PowerEdge provides have been very useful for our environment. We have integrated iDRAC Telemetry with our internal centralized monitoring tool, HPSM.

The complete hyper-converged infrastructure of this solution has been most useful. PowerEdge helped to reduce the data processing time by 20%. The system's management frameworks enabled us to progress towards full automation. 

For how long have I used the solution?


What do I think about the stability of the solution?

This is a very stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. We have almost 800 servers hosted on PowerEdge as well as almost all major banking applications. 

How are customer service and support?

I would rate the technical support for this solution a seven out of ten. Since the start of COVID, there is a shortage of support resources and it is challenging to get queries resolved quickly. 

Which solution did I use previously and why did I switch?

We previously used HPE servers, but found that Dell offered enhanced features in comparison and was the best option in Saudi Arabia. Dell offered stability and scalability. 

How was the initial setup?

Deployment took approximately a week. Initially, we required three people to do the deployment. After the deployment, we have three people dedicated to doing operations and maintenance.

What about the implementation team?

The initial setup was completed by Dell.

What was our ROI?

Within 24 months, we saw return on investment by using this solution. 

What's my experience with pricing, setup cost, and licensing?

The pricing is good compared to other products. 

What other advice do I have?

I would recommend PowerEdge Rack Servers because it is very stable and easy to deploy, manage, and maintain. It also offers reliable performance. 

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Admin at Vitronic Machine Vision
Real User
Reliable servers for seamless operations
Pros and Cons
  • "It is reliable. We have not faced any issues."
  • "Overall, I would rate Dell PowerEdge Rack Servers in our environment a nine out of ten."
  • "I do not any have input as such, but there can be some AI capabilities."

What is our primary use case?

We have our own applications. We are dealing with traffic technology solutions, so we have in-house applications. 

How has it helped my organization?

Dell PowerEdge Rack Servers are pretty good for handling the evolving needs of high-performance workloads. They are scalable.

We have not experienced any security incidents or vulnerabilities with our Dell PowerEdge Rack Servers. They are reliable. However, there has been no reduction in the downtime. 

What is most valuable?

It is reliable. We have not faced any issues.

What needs improvement?

I do not any have input as such, but there can be some AI capabilities.

For how long have I used the solution?

We have been using Dell PowerEdge Rack Servers for 15 years.

What do I think about the stability of the solution?

We have not faced any stability issues. Dell PowerEdge Rack Servers are reliable.

What do I think about the scalability of the solution?

Dell PowerEdge Rack Servers are scalable. 

What about the implementation team?

We did not use any third party or Dell Professional Services for deployment.

What was our ROI?

It is reliable. We do not face any new issues, which is a big deal.

Which other solutions did I evaluate?

We evaluated HPE but chose Dell because of our corporate strategy.

What other advice do I have?

We use the OpenManage console, but it has not affected our IT staff’s productivity.

We have not yet implemented AI. We have not run any AI workloads on Dell PowerEdge Rack Servers, but it is in the pipeline.

Overall, I would rate Dell PowerEdge Rack Servers in our environment a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
reviewer960777 - PeerSpot reviewer
Senior Systems Technician at a government with 501-1,000 employees
Real User
Top 20
Offers effortless administration, superb support, and high performance
Pros and Cons
  • "VxRail has a smart and easy way to perform updates. The hypervisor on the other servers performs well according to the hypervisor level. The support is magnificent, and it's easier to administer the servers."
  • "The VxRail updates need to be faster."

What is our primary use case?

Our primary use case for PowerEdge involves VDI and standard servers. We are not using AI workloads yet because we don't have the hardware, but we're waiting on our first infrastructure order. 

How has it helped my organization?

Using PowerEdge Servers has helped us reduce compliance production downtime. They are more stable than other vendors. 

What is most valuable?

PowerEdge's OpenManage Console has made managing the entire infrastructure easier. It has improved employee productivity by simplifying administration but doesn't necessarily free up staff for other tasks.

VxRail has a smart and easy way to perform updates. The hypervisor on the other servers performs well according to the hypervisor level. The support is magnificent, and it's easier to administer the servers.

What needs improvement?

The VxRail updates need to be faster.

For how long have I used the solution?

I have been using Dell PowerEdge Rack Servers for about eight years.

What do I think about the stability of the solution?

Dell PowerEdge rack servers are very reliable overall. They have never failed us, and we see less production downtime than we do with other vendors.

What do I think about the scalability of the solution?

We used our Dell contacts to calculate the future need to get the right type of hardware and models. It's much easier to administer, and they are flexible. We don't have high-performance workloads, but PowerEdge servers perform well enough to meet our current needs. 

How are customer service and support?

The support for Dell PowerEdge servers is magnificent.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We evaluated different server racks before choosing Dell PowerEdge, but the key factor for choosing Dell was security.

How was the initial setup?

The initial setup of Dell PowerEdge Servers was very easy.

What about the implementation team?

We deployed the solution by ourselves. We do it in-house.

What was our ROI?

The biggest return on investment when using Dell PowerEdge Rack Servers is reducing the total cost of ownership and easy lifecycle management.

What other advice do I have?

I rate Dell PowerEdge Rack Servers nine out of 10. They're very reliable.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
reviewer2380614 - PeerSpot reviewer
SRE at a government with 51-200 employees
Real User
Ensures unparalleled reliability, energy efficiency and ease of deployment
Pros and Cons
  • "Primarily, what we value most is the stability of Dell PowerEdge Rack Servers."
  • "There might be room for improvement, especially in the software aspect, such as firmware updates."

What is our primary use case?

We've never had any issues with using Dell PowerEdge Rack Servers for everything we need. Essentially, they're our go-to brand for servers.

How has it helped my organization?

From what I've gathered, it seems that they're heading in the right direction by implementing silicon-based hardware updates, enhancing user access security, and optimizing the supply chain. These developments are sensible, especially for environments like data centers and research facilities, as they prioritize both security and efficiency.

I'm highly impressed by the energy efficiency of Dell PowerEdge Servers. Having worked with servers for a long time, I remember their high power consumption. However, the new Dell products have drastically reduced energy usage, which is not only remarkable but also makes them much quieter.

What is most valuable?

Primarily, what we value most is the stability of Dell PowerEdge Rack Servers. We appreciate the confidence of deploying them in production, knowing they'll perform reliably without any issues.

What needs improvement?

There might be room for improvement, especially in the software aspect, such as firmware updates. While it's relatively straightforward now, it would be beneficial to have a solution that allows updating the server firmware without taking it offline.

For how long have I used the solution?

I have been working with it for approximately fifteen years.

What do I think about the stability of the solution?

It provides excellent stability capabilities.

What do I think about the scalability of the solution?

Scalability isn't particularly relevant to our use case.

Which solution did I use previously and why did I switch?

Before switching to Dell, we used to rely on HPE servers. Unfortunately, we experienced increasing instability with their hardware over time, particularly noticeable in critical components like storage controllers, which are crucial in my line of work. 

We also encountered numerous issues with the mainboards. As a result, we had to explore alternatives from different vendors. Although we also tried Supermicro servers, which showcased some innovative features at the time, we found Dell to offer better stability overall. While Supermicro was aiming for rapid innovation, they struggled with stability issues in their servers.

What about the implementation team?

We managed the deployment in-house, and it was remarkably straightforward. Setting up the racks and mounting the hardware, including the components inside the servers, was hassle-free. Overall, it was a seamless process.

What was our ROI?

I believe the return on investment with Dell servers is positive. While I may not have a precise answer, a strong indication for me is the ongoing satisfaction in receiving the necessary components and support from Dell.

What other advice do I have?

Overall, I would rate it ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Dell PowerEdge Rack Servers Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Dell PowerEdge Rack Servers Report and get advice and tips from experienced pros sharing their opinions.