We employ Dell PowerEdge Rack Servers within our vSphere cluster to support our business applications.
Manager, Information Technology at a tech services company with 11-50 employees
Reliable servers with efficient deployment, robust performance, and comprehensive management tools
Pros and Cons
- "One of the key reasons we integrate Dell PowerEdge Rack Servers, particularly the ID Rack model, is for its remote monitoring and administration capabilities."
- "Its customer support should be improved."
What is our primary use case?
How has it helped my organization?
Virtual storage, bandwidth optimization with caching, SSD integration, and similar features contribute significantly to the overall performance and efficiency of the servers. These advancements provide a notable improvement in operations.
The PowerEdge servers have poor energy consumption performance.
For the sustainability of our company, we plan to purchase new PowerEdge servers. Our current servers have been in use for five years and are nearing the end of their life cycle. Therefore, we intend to replace them with new PowerEdge servers to ensure continued efficiency and satisfaction.
It contributed to reducing production downtime by approximately 20%.
What is most valuable?
One of the key reasons we integrate Dell PowerEdge Rack Servers, particularly the ID Rack model, is for its remote monitoring and administration capabilities. This feature is essential for managing the servers efficiently, allowing remote access and administration without the need for physical monitors or on-site presence.
What needs improvement?
Using SD cards for installing the hypervisor is not particularly reliable. Its customer support should be improved.
Buyer's Guide
Dell PowerEdge Rack Servers
February 2025
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Learn what your peers think about Dell PowerEdge Rack Servers. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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For how long have I used the solution?
I have been using the servers for fifteen years.
What do I think about the stability of the solution?
It offers excellent stability.
How are customer service and support?
Tech support can be slow to respond at times, and there are occasions when they seem hesitant to trust our assessments. This can lead to prolonged troubleshooting processes, often requiring us to provide extensive logs for investigation. I would rate it seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We utilize various types of servers, with a predominant focus on HPE models.
In my view, there isn't a significant distinction between them; they essentially perform the same tasks but in slightly different ways. There are variations in management tools, however. Customers seem to prefer Dell, possibly due to their positive experiences with the products and alignment with specific guidelines or regulations.
What about the implementation team?
Deployment was straightforward, and to be honest, not much different from other solutions.
What other advice do I have?
Overall, I would rate it nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Head of Alliance at a tech vendor with 51-200 employees
Extraordinary accessibility, cost-effective, and perfect support
Pros and Cons
- "The user interface is very simple, and the support team is always happy to answer any questions we have. They are very easy to contact."
- "The price is very high."
What is our primary use case?
We are using Dell PowerEdge Rack Servers for the data storage of applications.
Before implementing Dell PowerEdge Rack Servers, we had many servers. Thanks to the implementation of these servers, we now have all the servers concentrated in one solution.
How has it helped my organization?
We had multiple solutions that did the same job, and thanks to this solution, I now only have to use one solution. It not only improves our space; it is also much less expensive for our company.
Dell PowerEdge Rack Servers have the PowerEdge Cyber Resilient Architecture approach to security. It is the most important thing for our company. It is not an option for us to continue working without this execution modality.
Dell PowerEdge Rack Servers are very sustainable in terms of energy consumption. If I have many applications and solutions, the consumption will be high, but if I work with only one, the consumption level will be better.
Dell PowerEdge Rack Servers are good for handling the evolving needs of high-performance workloads. All the data I work with is very heavy. We use PowerEdge servers because they can handle the data without any problem. This is very reassuring.
For us, the issue of electricity pollution is very important. This system is perfect for us in terms of sustainability.
Using PowerEdge Rack Servers has not much affected the overall flexibility of our operations or business. For us, it has always been very important to have a fast response time to keep our customers satisfied, even before we implemented the servers. That is why it has not impacted our flexibility much.
What is most valuable?
The user interface is very simple, and the support team is always happy to answer any questions we have. They are very easy to contact.
Whenever I have worked with Dell, I have felt a lot of simplification.
What needs improvement?
The price is very high.
For how long have I used the solution?
I have been using Dell PowerEdge Rack Servers for two years.
What do I think about the stability of the solution?
Dell PowerEdge Rack Servers are very stable.
What do I think about the scalability of the solution?
At the moment, I do not know. Next year, we are planning to invest more in these servers, and I guess this is a good sign about its scalability.
How are customer service and support?
Their support is perfect. There are never problems communicating with them. If you have any questions, you can contact them very quickly.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were using another solution previously.
How was the initial setup?
I was not involved in its implementation. It was my team that was involved. What I know is that it was very easy to implement.
In terms of implementation strategy, we spoke with Dell and our specialists, and everything was very easy.
We have a hybrid cloud. We use Microsoft as the cloud provider. Dell PowerEdge Rack Servers are currently being used only in our department.
What was our ROI?
The biggest ROI is time in terms of the time it takes you to access each application and upload data. It would be difficult if there were different solutions.
Its accessibility is extraordinary.
What's my experience with pricing, setup cost, and licensing?
They are a little expensive, but in the end, with everything they provide you, the solution is perfect.
Which other solutions did I evaluate?
We did not evaluate other solutions.
What other advice do I have?
I would rate Dell PowerEdge Rack Servers an eight out of ten.
Foreign Language:(Spanish)
Accesibilidad extraordinaria, rentabilidad y soporte perfecto
¿Durante cuánto tiempo utiliza los servidores en rack Dell PowerEdge?
He estado usando servidores en rack Dell PowerEdge durante dos años.
¿Cuál es su principal caso de uso de esta solución? (Incluya detalles sobre su entorno).
Estamos utilizando servidores en rack Dell PowerEdge para el almacenamiento de datos de aplicaciones.
Antes de implementar los servidores en rack Dell PowerEdge, teníamos muchos servidores. Gracias a la implementación de estos servidores ahora tenemos todos los servidores concentrados en una sola solución.
Comparta cómo los servidores en rack Dell PowerEdge han mejorado su infraestructura de TI. Si no fue así, explique por qué.
Teníamos varias soluciones que hacían el mismo trabajo y gracias a esta solución, ahora solo tengo que usar una solución. No sólo mejora nuestro espacio; también es mucho menos costoso para nuestra empresa.
Los servidores en rack Dell PowerEdge tienen el enfoque de seguridad PowerEdge Cyber Resilient Architecture. Es lo más importante para nuestra empresa. No es una opción para nosotros seguir trabajando sin esta modalidad de ejecución.
Los servidores en rack Dell PowerEdge son muy sostenibles en términos de consumo de energía. Si tengo muchas aplicaciones y soluciones el consumo será alto, pero si trabajo con una sola el nivel de consumo será mejor.
Los servidores en rack Dell PowerEdge son buenos para manejar las necesidades cambiantes de las cargas de trabajo de alto rendimiento. Todos los datos con los que trabajo son muy pesados. Usamos servidores PowerEdge porque pueden manejar los datos sin ningún problema. Esto es muy tranquilizador.
Para nosotros la cuestión de la contaminación eléctrica es muy importante. Este sistema es perfecto para nosotros en términos de sostenibilidad.
El uso de servidores en rack PowerEdge no ha afectado mucho la flexibilidad general de nuestras operaciones o negocios. Para nosotros siempre ha sido muy importante tener un tiempo de respuesta rápido para mantener satisfechos a nuestros clientes, incluso antes de implementar los servidores y por esta razón no ha afectado mucho a nuestra flexibilidad.
¿Qué características le han parecido más valiosas y por qué?
La interfaz de usuario es muy sencilla y el equipo de soporte siempre está dispuesto a responder cualquier pregunta que tengamos. Son muy fáciles de contactar.
Siempre que he trabajado con Dell, he sentido mucha simplificación.
¿En qué áreas se podrían mejorar los servidores en rack Dell PowerEdge?
El precio es muy alto.
¿Utilizó anteriormente una solución diferente? De ser así, ¿por qué la cambió?
Estábamos usando otra solución anteriormente.
Antes de elegir, ¿evaluaste otras opciones? ¿De ser asi, cuales?
No evaluamos otras soluciones.
¿Qué aconseja a otros sobre el costo de instalación, el precio y/o la licencia?
Son un poco caros, pero al final con todo lo que te aportan la solución es perfecta.
¿Cuáles son sus impresiones sobre la escalabilidad de esta solución?
Por el momento no lo sé. El año que viene, planeamos invertir más en estos servidores y creo que esto es una buena señal sobre su escalabilidad.
¿Cuáles son sus impresiones sobre la estabilidad de esta solución?
Los servidores en rack Dell PowerEdge son muy estables.
¿Has visto el ROI (Retorno de la Inversión)? En caso afirmativo, ¿de qué manera (es decir, métricas/puntos de datos)?
El mayor retorno de la inversión es el tiempo en términos del tiempo que lleva acceder a cada aplicación y cargar datos. Sería difícil si no fuera una sola solución sino diferentes soluciones.
Su accesibilidad es extraordinaria.
¿La configuración inicial fue sencilla o compleja y de qué manera?
No participé en su implementación. Fue mi equipo el que estuvo involucrado. Lo que sé es que fue muy fácil de implementar.
En cuanto a la estrategia de implementación, hablamos con Dell y nuestros especialistas y todo fue muy fácil.
Tenemos una nube híbrida. Utilizamos Microsoft como proveedor de la nube. Actualmente, los servidores en rack Dell PowerEdge se utilizan únicamente en nuestro departamento.
Cuéntanos tu experiencia con el servicio y soporte al cliente.
Su soporte es perfecto. Nunca hay problemas para comunicarse con ellos. Si tienes alguna pregunta, puedes contactarlos rápidamente.
¿Cómo calificaría esta solución en una escala del 1 al 10 en cuanto a servicio y soporte?
8
En una escala del 1 al 10 (1=peor, 10=mejor), ¿cómo calificaría los servidores en rack Dell PowerEdge? Por favor explique por qué.
Calificaría los servidores en rack Dell PowerEdge con un ocho de diez.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Dell PowerEdge Rack Servers
February 2025
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Learn what your peers think about Dell PowerEdge Rack Servers. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Chef de project IT at Messer France
A strong and reliable solution that is easy to use and provides excellent technical support
Pros and Cons
- "The solution is very strong and reliable."
- "The vendor must provide cheaper versions of the tool for smaller use cases."
What is our primary use case?
The product is used for virtualization. I work for a gas company. We have a lot of locations in France. We use some applications to pilot the process of making gases. In each location, we use Dell PowerEdge to implement and supervise the process of gas production and processing.
What is most valuable?
The solution is very strong and reliable. The capacity is very good. Whenever I want to add an application server in a production location, I choose Dell PowerEdge. The solution is simple to manage. The maintenance and support are really good. It is easy to use. We did not face any big problems that we couldn’t resolve.
What needs improvement?
The solution’s sales policies must be changed. Sometimes, we need the tool for a small use case. The vendor must provide cheaper versions of the tool for smaller use cases.
For how long have I used the solution?
I have been using the solution since 2015.
What do I think about the stability of the solution?
The tool is stable compared to other products.
How are customer service and support?
The support is really good. The support team is reliable. Compared to HPE, Dell's support is better. The support contracts of Dell are very clear. The communication we have with the salespeople is also very clear. The support team is quick. When we have a problem, we can find a solution quickly. We do not have to wait or send multiple emails to explain our problems.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were using other servers before. However, there were long delays in deliveries. We use Microsoft’s operating system. I choose Dell PowerEdge Rack Servers because its compatibility with Microsoft is really good. We can use it with other operating systems, too. We also use HPE's servers.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. We buy it for three years but use it for five years by extending the guarantee. We have been using it for ten years. It makes it past the depreciation value for a long time. We have to buy new servers every five years. If we need two servers, we buy one, use it for five years, and replace it with a new one. We are using it economically.
What other advice do I have?
We provide products to beverage companies. We also provide medical gases to hospitals. In my company, we are not managing energy. We have a special team with many people who manage energy. We are buying energy. We need to do all the things that are needed to keep the production safe. Energy is not our focus. I have never thought about energy conservation in three years.
We use MPLS and SD-WAN. We have a private network for all our locations. The PowerEdge connects our VLAN and the users’ VLAN. When we want control of our servers, we can take the control directly. If we want to see whether the equipment is working well, we can take control of the switch that communicates to the server.
We have a special VLAN. It’s an administrative VLAN. Only IT persons like me have access to the VLAN. The access is quick and easy because of Dell PowerEdge. The implementation is simple. We use it every time and do not have a problem with it.
We don't use many other servers. We do not have problems with switching Dell PowerEdge on and off. It is really simple for our technicians. The tool has helped us reduce unplanned production downtime. In all our racks, we have an inverter. We have a program to notify the server to back up and shut down cleanly.
When there is a downtime, we only check whether the processing is fine. We have not had any problem with it for many years. It works well. We can do everything we want to do with the tool. When we chose other servers, we faced problems within a year. Dell PowerEdge is a good solution. We have been using it for a long time. The vendor must provide servers for smaller use cases.
Overall, I rate the solution an eight out of ten.
Foreign Language:(French)
Une Solution Robuste Et Fiable Qui Est Facile À Utiliser Et Qui Offre Un Excellent Support Technique
Quel est notre cas d’utilisation principal?
Nous nous servons de ces produits pour de la virtualisation. Je travaille pour une compagnie de gaz. Nous avons beaucoup de sites en France. Nous utilisons certaines des applications pour tester le processus de fabrication de gaz. Sur chaque site, nous utilisons des Dell PowerEdge pour implémenter et surveiller le processus de production et de transformation des gaz.
Qu’est-ce qui est le plus utile?
Cette solution est très robuste et fiable. La capacité est très bonne. Chaque fois que je veux ajouter un serveur d’application sur un site de production, je choisis Dell PowerEdge. Cette solution est simple à gérer. La maintenance et le support sont vraiment très bons. C’est facile à utiliser. Nous n’avons pas rencontré de gros problèmes que nous ne pouvons pas résoudre.
Qu’est-ce qui peut être amélioré?
La politique de vente de cette solution devrait être changée. Nous avons parfois besoin de cet outil pour un cas d’utilisation à petite échelle. Le fournisseur devrait pouvoir proposer des versions de cet outil moins chères pour des cas d’utilisation à petite échelle.
Depuis combien de temps j’utilise cette solution?
J’utilise cette solution depuis 2015.
Quelles sont mes impressions sur la stabilité de cette solution?
Cet outil est stable par rapport à d'autres produits.
Comment sont le service clients et le support?
Le support est vraiment très bon. L'équipe de support est fiable. Par rapport à HPE, le support de Dell est meilleur. Les contrats de support de Dell sont très clairs. La communication qu’on a avec les commerciaux est également très claire. L'équipe support est rapide. Quand nous avons un problème, nous pouvons trouver une solution rapidement. Nous ne devons pas attendre, ni envoyer plusieurs courriels, pour expliquer nos problèmes.
Comment évalueriez-vous le service client et le support?
Positivement.
Quelle solution ai-je utilisé auparavant et pourquoi ai-je changé?
On utilisait d’autres serveurs avant. Par contre, on avait de gros délais de livraison. On utilise le logiciel d’exploitation de Microsoft. Je choisis les serveurs Dell PowerEdge Rack parce que leur compatibilité avec Microsoft est vraiment bonne. On peut s’en servir avec d’autres systèmes d’exploitation. On utilise également des serveurs HPE.
Quelle est mon expérience avec les tarifs, les coûts d’installation et du licensing?
Cette solution est chère. Nous l'achetons pour trois ans mais nous l'utilisons pendant cinq ans en allongeant la garantie. Nous l'utilisons depuis dix ans. Cela dépasse sa valeur d’amortissement de beaucoup de temps. Nous devons acheter des serveurs tous les cinq ans. Si nous avons besoin de deux serveurs, nous en achetons un et on s’en sert pendant cinq ans et puis, nous le remplissons avec un nouveau. Nous nous en servons de manière économique.
Quels autres conseils avez-vous?
Nous fournissons des produits à des compagnies de boissons. Nous fournissons également des gaz à usage médical aux hôpitaux. Dans ma société, nous ne gérons pas l'énergie. Nous avons une équipe spécialisée composée de plusieurs personnes et qui gère l'énergie. Nous achetons de l'énergie. Nous devons faire toutes les choses nécessaires à la sécurité de la production. L'énergie n’est pas notre priorité. Je n’ai accordé aucune pensée à l'économie d'énergie en trois ans.
Nous utilisons des MPLS et des SD-WAN. Nous avons un réseau privé pour tous nos sites. Les PowerEdge sont connectés sur notre VLAN et le VLAN des utilisateurs. Lorsque nous avons besoin de contrôler nos serveurs, nous pouvons directement prendre le contrôle. Si nous voulons vérifier que l'équipement fonctionne bien, nous pouvons prendre le contrôle de la commande qui communique avec le serveur.
Nous avons un VLAN spécial. C’est un VLAN administratif. Seul le personnel informatique, comme moi, ont accès à ce VLAN. L'accès est rapide et facile grâce au Dell PowerEdge. L'implémentation est simple. On l’utilise à chaque fois et nous n’avons aucun souci avec.
Nous n'utilisons pas beaucoup d’autres serveurs. Nous n’avons aucun problème à allumer ou éteindre les Dell PowerEdge. C’est vraiment simple pour nos techniciens. Cet outil nous a aidés à réduire les temps d'arrêts de production imprévus. Nous avons un inverseur dans tous nos racks. Nous avons un programme qui alerte le serveur pour tout sauvegarder et s'éteindre proprement.
Lorsqu’il y a un temps d'arrêt, nous vérifions seulement si le traitement fonctionne bien. Nous n’avons pas eu de problème avec ça depuis plusieurs années. Cela fonctionne bien. On peut faire tout ce que l’on veut avec cet outil. Lorsque nous choisissons d’autres serveurs, nous avons des problèmes la même année. Dell PowerEdge est une bonne solution. Nous nous en servons depuis très longtemps. Le fournisseur devrait fournir des serveurs pour des cas d’utilisation à petite échelle.
Globalement, je donne une note de huit sur dix pour cette solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team Manager at a tech services company with 51-200 employees
Helps with computing, storage, and server capacity for our back-end and front-end workloads
Pros and Cons
- "The product is reliable."
- "The product must improve its integration with VMware."
What is our primary use case?
We are using R640 and R740 models. We use the solution as the back end and front end of our environment.
How has it helped my organization?
We use it for computing, storage, and server capacity for our back-end and front-end workloads.
What is most valuable?
The product provides good quality for its price. PowerEdge is one of the best in the market. We have been using it for 12 to 15 years, and the server has broken only once. The product is reliable. It is really important for us. The tool delivers everything we need. It does what we want it to do.
What needs improvement?
The product must improve its integration with VMware. It is really important to us. They should make the management more out of the box so we have less maintenance.
For how long have I used the solution?
I have been using the solution for 12 to 15 years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The scalability depends a little bit on the software we use.
How was the initial setup?
The initial setup is pretty easy. It is an out-of-the-box experience. It's plug-and-play. We click it in, attach the cables, and start.
What's my experience with pricing, setup cost, and licensing?
As an enterprise customer, the pricing is fine for us. There are also possibilities to interact over the price and discuss. We have no complaints.
Which other solutions did I evaluate?
We have evaluated HPE and Cisco. The main difference we noticed is interoperability. We use a lot of VMware software. The integration with Dell is always perfect. It is a big advantage for us. HPE lacks interoperability.
What other advice do I have?
The Cyber Resilient Architecture approach is a good step. Hackers always try to get into infrastructures or use ransomware to encrypt files. Dell has taken it very seriously. We can see there's a lot of development in PowerEdge. New services are coming out. It's more powerful. It also has less energy consumption. They're going in the right direction.
We use the OpenManage console to patch our servers. It made some really good developments in the last few years. We can just press a button, and the upgrade continues. We're very happy with it. It has made our staff's work easier and reduced the time spent on tasks. A task that took us 40 hours before now takes us 20 hours to complete.
The product has provided us with reliability in a positive way.
HPE and Lenovo are the product's competitors.
Overall, I rate the product a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Professional Services Architect at Matrix
Our customers can run the systems in their organization 24/7 without any downtime
Pros and Cons
- "The Xeon CPU makes the system work very well and fast. I like this type of CPU. It has helped to improve the performance of targeted workloads by 70%."
- "I would like to change the physical rails to be more like how HPE rails are formatted and organized."
What is our primary use case?
I integrate PowerEdge for customers who buy the servers and storage, doing the integration between them. I have helped integrate 20 to 30 customers.
How has it helped my organization?
Dell PowerEdge powered by Intel helps improve organizations that we work with a lot.
What is most valuable?
I like the integration between iDRAC and the system. It is very easy to update the framework and install the operating systems.
Intel's Xeon CPU makes the system work very well and fast. I like this type of CPU. It has helped to improve the performance of targeted workloads by 70%.
What needs improvement?
Some customers took the machine to the extreme, which makes it a bit slower and delays the system. Since the customer can put a lot of VMs with a lot of data, it can use up the CPU memory to 20% to 25%, which slows down the system. However, if we reduce the CPU memory or split it to another, then it works very well.
I would like to change the physical rails to be more like how HPE rails are formatted and organized.
For how long have I used the solution?
I have been using PowerEdge Rack Servers powered by Intel for almost three years.
What do I think about the stability of the solution?
PowerEdge Rack Servers have helped to reduce unplanned production downtime. The organization will not have downtime at all if you can migrate VMs between servers, but you need at least two. With two or three clusters, you can convert the machines.
The stability is very good, if you have at least two servers. Then, you have full redundancy of all the VMs and the system. If one server has downtime, then all the data in the VMs on the server convert automatically to the other. Therefore, you need at least two or three servers to have full redundancy.
Our customers can run the systems in their organization 24/7 without any downtime.
What do I think about the scalability of the solution?
PowerEdge offers a lot of types, which is very good for customer scalability, from small businesses to large businesses.
How are customer service and support?
I have not used their technical support.
How was the initial setup?
It is very quick to deploy. It takes something like 30 minutes to an hour for us to deploy.
I recommend reading the documentation before you deploy the product.
What was our ROI?
It makes the integration with a lot of storage systems cheaper.
What's my experience with pricing, setup cost, and licensing?
The pricing is very good because there are a lot of types of PowerEdge Rack Servers. You have the R540, R640, and R740. The prices are very scalable through the specific server, e.g., small businesses can take the R640 while large businesses can take the R740 or R840. Thus, Dell technologies touch on every organization.
Which other solutions did I evaluate?
I like Dell Technologies' products, such as PowerEdge and PowerStore, more than their competitors. It is very easy to work with Dell because of all their documentation for deployments. It is much easier than their competitors.
What other advice do I have?
There are no issues with security in my experience.
I am hoping that some customers will use Dell’s OpenManage console in the future.
I would rate the product as nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Computer Services Manager at Child Parent Centers
Reliable with great support and good analytics
Pros and Cons
- "The most valuable aspects include hot swapping and the elasticity as far as being able to scale."
- "It's more from the pandemic, however, the logistics part of it could be better."
What is our primary use case?
The setup is hybrid right now. It was formerly strictly on-premise and we used it for our file storage and for our virtual machines.
Originally, it was purchased for strict file storage and access on-prem. However, when COVID hit, we ended up purchasing laptops for every single employee that we had. Having to use our new file storage device, which is no longer on-premises as they're now at home, was easy. That's why we went with a hybrid environment. We put a lot of the data into the cloud and backed it up in the on-premises file storage.
How has it helped my organization?
It allowed us to move some file storage that we had around. It allowed us to really look into what we had and what we were using. Looking at Apex, it is setting us up for when it will need a refresh or when it is at its end of life.
What is most valuable?
The most valuable aspects include hot swapping and the elasticity as far as being able to scale. We had a bunch of stuff on an old, existing EMC. The company was unaware that they had to keep the files that they had for so long. We realized that once we were meeting the seven-year mark and we could start purging some of those files, we had to scale down a little bit.
The initial purchase that we had was a little big, however, as we started adding more users that were working from home and had their own drive, OneDrive, we had to expand it a little bit. Dell was able to ship me bigger hard drives.
When it comes to running the latest high-demand applications, PowerEdge is good. The VMware that we had was almost end-of-life, so we had to upgrade it and Dell helped out with that quite a bit, putting it on our PowerEdge and assisting us with a lot of stuff that VMware didn’t. VMware just said, "Here. Here's your product. Good luck.” Dell was a lot more helpful. They had a lot of engineers that knew about that service that we were trying to tap into a little better.
The BIOS recovery was something we used because we had a huge power outage and a power strike when one of our air conditioners had a bad power surge run through it at our facility. Dell helped us rebuild our actual BIOS system in it, as one of the mirror arrays that we were using just wasn't being seen. We were afraid it was a hardware issue, however, it was really a BIOS issue that we couldn't see right off the jump. We’re glad Dell was there to help.
The solution's analytics helped to decrease production downtime by at least 30%. I'm in Arizona and down in Tucson we don't get that much downtime. We have a lot of battery backups, we have a generator system, and more. However, when it does happen, the analytics of it, as far as the trends on what months the monsoon season hits, it kept all in the logs.
The system management capabilities of PowerEdge helped increase stack productivity. We've had a little bit of turnover in our system admin department, however, having the ability to go back and look through the logs and see how users ended up using their home drive, their shared files, and their encrypted files really helped out my new guys coming on board.
The solution's accelerated GPUs help support demanding workloads in our organization. We had a couple of changing workloads due to the fact that when people shifted from home, they were hitting the server from a different angle. They were coming in off a virtual private network instead of being on-premises and the system didn't blink.
I’m not sure if PowerEdge helped to reduce data processing time in our organization as we don't crunch a lot. We do have a lot of videos coming in and a lot of video editing going on, so in that way, it does help.
The PowerEdge system management frameworks enable us to progress towards full automation. We knew what we were looking for when we refreshed this last model and we purchased a new server just from the analytics we got off the first one.
It helps me forecast better. We don't grow exponentially. Teachers are hard to come by, however, some will leave and some will stay. The business models are the same, yet they expect more. Now they want to do a video. They want to capture and record the videos and the Zoom meetings that they're doing, therefore, it's a little different.
What needs improvement?
It's more from the pandemic, however, the logistics part of it could be better. Getting an actual bare-bones server was a little difficult when we ordered it in beginning. I'm still waiting on the printers that I ordered last year as well. That's the only thing I would really say and I'm sure it has to do with the pandemic.
The latency of it is what we're running into, as our teachers do a lot of video captures, video teaching, Zoom, and Teams video conferencing, and their latency is getting worse with the public domain.
For how long have I used the solution?
I've used the solution since I've been with the company, probably for the last three years.
What do I think about the scalability of the solution?
The scalability is very good. There were different options that we could have gone to. We could either have gotten smaller hard drives and/or downsized if we needed to. They knew our business model was going to change when the pandemic hit.
We have about 650 end users on this particular solution and 80% of them are teachers. The rest are administrative professionals.
Currently, we are planning to put a new server that we have in the mix online and up and running with the PowerEdge server that we have. Now, with Apex and more coming out, we're looking to possibly pivot.
How are customer service and support?
Technical support is very good. We had to call Dell technical support when our BIOS got corrupted and they were on the spot. They escalated us to tier two within 20 minutes. It was really quick.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did previously use a different solution, however, I cannot remember what our large area network's device was.
Dell came in with a very competitive offer with the first model of storage that we got, so that's what my predecessor went to, and we kept it around.
How was the initial setup?
The initial setup was very straightforward. We knew exactly where we wanted to put it in our array and how we wanted to set it up, what the power requirements would be, where it would fit on my battery backup system, and the plan for system recovery in case it had to be gracefully shut down. It was super easy.
When deploying PowerEdge, we didn't get a chance to use the automated server and OS deployment features.
The deployment was scheduled for six hours and it took three.
We actually had to migrate users off of an older version that we had onto the new box that we had. The implementation strategy was all about really getting our users off the box and making sure nobody was trying to access it. After that, it was just migrating users over, setting up the new box, putting it online, and running tests.
For maintenance, normally we use a server admin, myself, and maybe one other developer that helps us with the syslogs on it. There are probably three of us altogether.
What about the implementation team?
We used an integrated reseller for the deployment. They were amazing.
We had an issue with a brownout or a power strike and our BIOS got a bit corrupted, however, it was nothing that couldn't be recovered on the fly.
What was our ROI?
We've seen an ROI. I don't have any details offhand. I know when we first purchased it, we got a pretty good deal on it and we didn't know if it would actually meet end-of-life due to the usage that we had on it. However, it outperformed our metrics.
What's my experience with pricing, setup cost, and licensing?
I'd advise others to use the pro services that come along with it, that are available for purchase with it. It helped us immensely. If you were to extend the service contract and get the pro level, it costs a bit more.
Which other solutions did I evaluate?
We did evaluate other options. When it's over a certain dollar amount, we have to go out and get at least four bids.
What other advice do I have?
I can't remember the exact version we have. We just purchased a new Dell SAN.
We do not use PowerEdge for artificial intelligence applications yet. We're looking into it. Right now, a lot of the video data capture that we do is with children, school-aged children, and children in a preschool environment. We were thinking the AI might be able to help us where the teacher might not be looking. If they had a camera in the room to capture the relevant stuff that was going on as far as what the lesson plan was about that day, it might be helpful.
I have not had a chance to use the solution's iDRAC telemetry for monitoring PowerEdge system data and providing analytics, however, we're really looking into that right now. We got the new SAN going in and we'd like to monitor a little better.
We do not use the solution's CloudIQ for predictive analytic capabilities yet.
It is a very stable product. It's something that we use reliably for backups. It's something we use reliably for our main server for a long time and we'd definitely buy another.
My biggest takeaway is it's not as easy going straight to the cloud when you were an on-premises provider. If you are an on-premises provider and you have all your services on-premises, going to the cloud takes a couple of steps. It's not just one big jump.
I'd rate the product nine out of ten. If I could get the same amount of storage that I got three years ago now, I'd rate it ten out of ten. I'd order it as quickly as I did when we ordered it the first time.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at a cloud solution provider with 1-10 employees
Customizable, highly reliable, and energy-efficient
Pros and Cons
- "I like the reliability and ease of swapping out failed equipment. It is very easy to replace power supplies and drives."
- "From the licensing model perspective, it might be useful for enterprises to get an overall enterprise license, rather than licensing each server. That is one option because we tend to buy the service with the licenses, but some of our older equipment does not have them."
What is our primary use case?
We are a web hosting company, so we host websites. They are predominantly high-value websites. They tend to be very intensive applications, so we use CPUs with lots of cores and memory. We try to get as much performance as possible out of these machines.
At the moment, we are using Dell R640 and 740XD, and we have some 540s for backups.
How has it helped my organization?
Dell PowerEdge Rack Servers are very good for handling the evolving needs of high-performance workloads. Even though we do not use the very latest generation servers, they are in line with our customers' needs. Our customers do not know or care what the specs of the servers are. They just want the results, which speed from websites or whatever applications they are running. We have a very strong reputation in the industry for producing those fast results, and at the moment, Dell servers support that very well. Our knowledge perhaps is not as good as it could be on some of the latest technologies. We do not even use NVMe storage yet, but I am quite interested in seeing some of the new technology for NVMe support.
Due to our environmental compliance, we are very aware of our consumption, and it is pleasing to see regular improvements in that area. We are regularly looking at and reviewing our power consumption. We replaced some of our older Dell models with newer ones, which are way more efficient. They are very good in terms of energy consumption. There is a useful calculator available on their website to work out how much we are going to be using, so we can tell in advance. Before we populate a new data center cabinet, we can see how much we should expect it to be using. That makes it a lot easier. We then do not underfill or overfill a cabinet. We can maximize the use of the space by knowing with some degree of accuracy how much power is going to be used.
What is most valuable?
I like the reliability and ease of swapping out failed equipment. It is very easy to replace power supplies and drives.
What needs improvement?
We use older-generation servers. We are two generations behind. There can be remote access management and iDRAC improvements, but I do not have many complaints about that.
From the licensing model perspective, it might be useful for enterprises to get an overall enterprise license, rather than licensing each server. That is one option because we tend to buy the service with the licenses, but some of our older equipment does not have them.
For how long have I used the solution?
I have been using Dell PowerEdge Rack Servers for about ten years.
What do I think about the stability of the solution?
They are very reliable.
What do I think about the scalability of the solution?
We tend to buy quite high-spec servers, so we do not need to upgrade, but storage-wise, typically, we always have an empty base in the servers we deploy. So, we have plenty of scope for scaling.
How are customer service and support?
We do not use their support. We use a third party. We rarely need to get support because the equipment is so reliable.
Which solution did I use previously and why did I switch?
We used to use HPE many years ago. We moved to Dell because their servers were more customizable. We were able to use our own disks, for example, whereas HP would not allow us to do that. They had to ship the disks, and that was the main reason we moved.
Dell is just a little bit more logical. Even when you open up the box and carry out the replacement tasks with the components, it seems a little bit more logical. In every generation, there is a change, but when you open up a new box, it does not take long. Without reading the manual, you can figure out what needs to be done. We have never been disappointed with the new products that do come out, so we are quite involved now and attached to the Dell ecosystem.
How was the initial setup?
They are very good in terms of deployment. Our automated system is there, and there is no problem with using our deployment tool with it. I cannot think of a case where we have hit a problem. It has been fast. There is nothing to do with the hardware. There are no obstacles.
Which other solutions did I evaluate?
We looked at Supermicro, but we never found them very reliable. The chassis and the build felt a little bit more flimsy compared to Dell. Dell servers felt a lot more like enterprise hardware.
What other advice do I have?
In terms of the impact of PowerEdge Servers on our organization’s sustainability goals, we have not recycled much old equipment. I am not sure what to do with it. I do not know whether they have any incentives for returning old hardware. One thing we need to factor in is how to dispose of older hardware.
For the simple needs that we have, I would rate Dell PowerEdge Rack Servers an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT-Systems Administrator at a manufacturing company with 10,001+ employees
Reliable servers with easy management and good service
Pros and Cons
- "Reliability is important for us. They are reliable, and the service is very good."
- "The server itself is good, but sometimes, the salesperson forgets to sell us the right controller. It is related to sales. It is not related to the technical part."
What is our primary use case?
We have virtualization running on Dell PowerEdge Rack Servers. We have VMware. We have some physical workloads. We also have Oracle databases.
How has it helped my organization?
Dell PowerEdge Rack Servers are reliable and do not require a lot of maintenance. We put them in the rack and forget them.
In terms of the overall flexibility of our operations, we have a lot of servers, and because of virtualization, it is very flexible, but it has nothing to do with the hardware.
What is most valuable?
Reliability is important for us. They are reliable, and the service is very good. iDRAC is a good feature that we use very often. We are rarely in the data center.
What needs improvement?
The server itself is good, but sometimes, the salesperson forgets to sell us the right controller. It is related to sales. It is not related to the technical part. There is nothing that can be improved in these servers technically.
For how long have I used the solution?
I have been working in this organization for nine years, and they were already using Dell servers when I joined.
What do I think about the stability of the solution?
These servers are very stable.
How are customer service and support?
Most times, we take care of things on our own. Usually, when there is something that needs to be fixed or replaced, we take Dell's help. I would rate their support an eight out of ten. It is very good, but it can always be better.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We only use Dell servers.
How was the initial setup?
They are easy to deploy. There are no problems with that.
What was our ROI?
We have seen an ROI. We rarely have any problems with these servers. Overall, it is a good deal.
What's my experience with pricing, setup cost, and licensing?
We have not compared them with others. The price is okay, but they can always be a little bit cheaper.
What other advice do I have?
I would rate Dell PowerEdge Rack Servers an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: February 2025
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