Eightfold Talent Intelligence Platform Reviews

I help align eightfold.ai within our corporate portfolio, primarily with our human capital management (HCM) application and some of our other lines of business, to help in the recruiting process. We also embed the technology and the intellectual property that eightfold.ai has built to accelerate our solution.

It really expedites the whole process and helps the end-customer hone in on what they need. With the evolution to remote work that we are currently going through, there's much more of a need to tailor recruiting. Not only are you not always going to have a face-to-face conversation, but you need to align things with the resources that you're going for.

eightfold.ai fills some gaps in our HCM solution, particularly around recruiting. The AI capabilities have added to that. It really seems that it's been an improvement for the customers. It's been very beneficial for us because it expands the footprint that we have and adds value on top of our product.

We classify it as an "endorsed business application." Within our partner program, that kind of application is one that is key to communicating with our customer base and adding value. They may be adding things that we have not developed within our product and that's where the partnership has been really beneficial.

One of the biggest features is the artificial intelligence and the ability it provides customers to tailor recruiting in a seamless manner. That enables them to get through more candidates.

It has been very intuitive to use. eightfold.ai is one of our top partners in the recruiting area. The ease of use for the customer makes it customizable for what they're looking to do.

We're looking at how eightfold.ai can expand into our corporate landscape and potentially adopt some of our technologies. AI is one of their biggest selling points and capabilities, but there are some other areas that we can expand into, such as workforce management. We'd like them to be able to adopt and leverage some of the platform tools that we have. Those are some things that could be improved upon.

I've been working with eightfold.ai for two years.

I'm not only involved in our partnership with eightfold.ai but with other partners as well. I get into conversations with a lot of those partners where a support issue is raised. But I only have to deal very minimally with eightfold.ai when it comes to support issues. Other partners, for other lines of business, have a lot more issues when it comes to fixing bugs or needing support.

We have had a couple of challenges with some of the things that we're currently trying to build out in our HCM application, and other things within the portfolio, but those aren't customer-facing issues. Those are things that we're working on internally from a development perspective. But outside of that, they're one that rarely pops up as having support issues.

The scalability of eightfold.ai is not an issue that is applicable, given my responsibilities. But I do see customers of our solution at all levels, including small, medium, and all the way up to the large enterprises. That tells me it's very customizable as far as scale and capabilities. I know how small or large our customers are, so eightfold.ai must be scalable if they're able to do work for that range of customers.

I haven't worked with their technical support. I primarily work with their technical architects and their developers who are working on the next iterations of the solution.

My interaction with their architects and developers has been very good and very collaborative. We take their feedback to our internal product teams to introduce areas that they may want to improve, so from that perspective, there is a good relationship. Also, the volume that they do and the number of sales that they help to take place make them one of our top partners when it comes to performance. That really speaks for itself over the past two years that I've been working with them.

From my perspective, the process is fairly straightforward. They primarily utilize our APIs to call the information they need from our products. That's a pretty straightforward integration and the setup is fairly easy. There are some areas of configuration that they may want to change and there may be things that we currently won't provide because it's not within our product roadmap.

I mostly deal with the integration process, so I don't know what their lead time is when going to a customer and setting up. The integration on our side is usually measured in weeks, and that includes some tailoring that may occur as the customer starts using it. There may be enhancements or changes in terms of the information they're collecting, and that's part of the timeframe.

Look at how they integrate and how they can enhance what you're currently doing. Do a self-evaluation to see where you do have gaps in your processes, and look at their capabilities and you'll see there's some alignment. They can enhance some of those things that you may currently be struggling with. And there are definitely capabilities to increase the speed and accuracy in acquiring candidates.

Judging by our overall portfolio, and everything that I've seen from eightfold.ai in my partner relationship for the past two years, they've really been one of our top performers. A lot of customers are adopting the technology and feel that it's very useful as they're going through their day-to-day recruitment processes.

We use the Talent Acquisition tool and it is connected with our ATS. We have part of the talent management functionality launched, including the referral and internal mobility platform. We're in the process of implementing Talent Flex.

This solution has made our team more collaborative. The recruiting team is easily able to see what the other team members are working on, what candidates are in process and how they can share candidates amongst themselves. They are now able to prevent work duplication due to increased visibility. 

Our process of phone screening candidates has been made faster and we can recognize the talent we're getting through the pipeline sooner and can collaborate with hiring managers more efficiently.

The ability to resurface candidates has been the most helpful. We are able to look at our existing database and see matches within our talent pool and rematch those individuals with roles. We are able to narrow down LinkedIn candidates and candidates who have actively applied to Dolby or been a part of our process in some way previously. 

There are skills that a candidate may have not had previously. For example, we hired a candidate who applied seven times over a couple years. Through Eightfold we were able to identify that he got another job during those times and now is a fit for Dolby.

There are some small product features that could be enhanced. Ease of use and the recruiter user experience could be improved. Moving through certain stages involves many clicks which can be time consuming.

I have been using this solution for a year and a half. 

This is a stable solution. 

This is a scalable solution. We've seen tremendous growth just over the last two years of us partnering with them and they are constantly deploying new features. 

We've always had consistent support and customer success within our account management, since we've started with Eightfold. Their response time and ability to troubleshoot could be improved. 

Neutral

The initial setup was fairly straightforward. The team that I worked with was really helpful and they provided good explanations. Deployment took six months and we had three to four people from our team involved. 

We have definitely experienced ROI using Eightfold. We have been able to measure specific hires and trace that back to Eightfold's success, versus what we wouldn't have had if we didn't use Eightfold.

The pricing is fairly competitive. The licensing is fairly flexible to have all employees take advantage of it in any given capacity.

This has been an easy solution for our recruiters to use. One of our main challenges has been using the solution across different recruiting teams in the US, APAC EMEA and Sydney. This is due to the different ways these terms work and some of the country specific laws that exist when contacting candidates. 

Adoption is key when implementing this solution. You need to think about how it fits into how you recruit and how you intend to recruit. 

I would rate this solution an eight out of ten. 

We use this solution for candidate re-discovery. We have over 200,000 resumes in our applicant tracking system, but no mechanism to rediscover those candidates. Rediscovery involves matching candidates who applied some time ago with roles we have open now. Eightfold has really given us the ability for our recruiters to do that.

Our employees are still getting used to using a new tool but user adoption has been good so far. It has some really good features that we're hoping our recruiters will be able to use to reduce the number of hours spent sourcing candidates. Creating pipelines for future positions for recruiters to review based on opportunities that have become available will certainly make things easier.

Our big initiative this year is diversity and inclusion. Our goal is to spend a certain number of hours sourcing specific positions to increase our diversity pool. This solution has given us the ability to search our current talent pool with various filters. We have been able to put in very complex searches into Eightfold and it has presented results. This is instead of using LinkedIn or other resources where it can take hours to source certain results based on diversity.

The Career Site through Eightfold is where candidates have the ability to upload their resume and the system matches their skills. This is useful because many people don't consider themselves skilled in a particular area and may not add these skills on their resume. We hope that Eightfold will assist in boosting confidence of candidates to apply for other roles. 

I really like the ability to run campaigns with pipelines and events. Matching prospects based on skills and the calibration process has been most valuable. 

The tagging feature is not as in depth and easy to use as I would've hoped for. Although you can create tags for candidates, there's no way to report all those tags and see what tags are already created. 

It would be nice to be able to tag other recruiters on candidate profiles and send messages. 

We implemented Eightfold about a month ago. 

This is a stable solution. We have not had any issues or outages.

This is a scalable solution. We have 35 recruiters and sources on our team, and 1300 users of this solution overall. 

The customer service team are very responsive and communicative.

Positive

The initial setup was straightforward. I was part of the implementation from the initial stages and it was very simple to use. During implementation, we had weekly calls. We wanted our recruiters who will be utilizing the system to be very involved and wanted their input. It was a collaborative implementation. We met twice a week and did UAT and in-depth testing. 

Blue Crab were able to configure settings to meet our requirements. Including the input of the recruiters, made the deployment and initial use of the solution much easier. Deployment took five months. 

We worked with Blue Crab Consulting for our implementation. They were great at managing the project and rolling it out. They are very easy to communicate with whenever we had any issues or questions. 

I would advise those who are evaluating Eightfold to continue to listen to your customers for advice as well as your recruiters who work in the trenches. Eightfold has a lot of capabilities to make work a lot easier for recruiters. 

I would definitely recommend this solution to others. I would rate this solution an eight out of ten. 

We use this solution to identify the right talent. It's more about an opportunity than a problem. Understanding talent is the big problem and opportunity is recruitment at scale and at speed. 

This solution is easy to use for our business case. Not all of our employees have used Eightfold's features yet. It is still contained to talent-related professionals who have found it easy to use. It only takes a couple of hours for people with no knowledge at all to start to leverage the benefits of this solution.

The platform's ability to understand skills versus keywords as a talent intelligence platform is its key differentiator. The power of Eightfold is that you get to understand skills in a dynamic way and in real-time. 

This solution has allowed our team to focus on higher-value activities and to make sure that they are optimizing time to identify talent and match it to opportunities. They can then focus on the layers where humans are necessary.

One of the valuable aspects of solutions like Eightfold is their ability to talk to and integrate with other solutions. It has increased the opportunity for candidates to find jobs that they are genuinely interested in. 

When using external talent acquisition, the opportunity to match people to roles has been very powerful. This allows them to accelerate their relationship with our company.

Eightfold could be improved by focusing on the employee experience. It is important that Eightfold understands how it forms part of the entire experience, especially as they continue to scale. Eightfold should make sure they understand how it connects with other solutions in our technology ecosystem to drive the full user experience.

We have been using this solution for two years. 

This is a stable solution. 

I would rate the technical support for this solution an eight and a half out of ten. It does require maintenance. The Eightfold team does a very good job when it comes to maintaining it and it is easy for us to maintain internally. We've tried to not customize it beyond what is strictly necessary, and that has really helped reduce the maintenance burden.

Positive

What drew us to Eightfold was the opportunity to remove some of the boundaries that this market has had traditionally. Using Eightfold, we wanted to build a unified perspective of talent using internal and external data. The other solutions we considered only looked at data either from an internal or external perspective. This is why we chose Eightfold.

The initial setup was not as complex as the internal change management and integration across technologies. It took us a few months to deploy the external side. We ran a couple of pilots internally and that helped us understand the platform much better. When we moved on to deployment, we already had a base level understanding of the technology and how it needed to be integrated.

The initial setup was a good experience. We found Eightfold to be very responsive. It was a very customized deployment because of our architecture and our technology stack. There were customizations and things that had to happen to adapt to the reality of our business. 

From an implementation and deployment point of view, it's always better to start small and explore. The biggest challenge when implementing this solution is not the technology but rather the behavioral change management.

I would rate this solution a nine out of ten.