We use this solution for automation. We were doing manual interview scheduling but had little insight into what type of skills existed in the organization. We were trying to reduce a lot of the administrative work, specifically for recruiters, and had some consistency issues with intake meetings. Different recruiters would run the recruitment process in different ways. We have now calibrated this process and it has become consistent since using Eightfold.
We have reduced the time spent on administrative tasks for recruiters from 30% to about 5%. Anecdotally, we have seen the impact this solution has on our business. From a sourcing perspective, we are able to get managers and really well qualified candidates in record time compared to previous years. This used to take at least 60 days.
As an organization, we are focusing on cultural transformation. We are a 36 year old technology company and are transforming our entire business into a SaaS company. We are trying to transition HR from being administrative and transactional to being more strategic. This platform is helping us lead those conversations.
The most valuable aspect of this solution is the insight we receive on current employees. We can see the attrition data. We are now able to approach employees who have been in their role for a certain amount of time and offer them a new role based on their skills. This helps us retain existing employees.
This solution is also helping us change the mindset of managers and the way they view the development of our employees. We have just launched the referral portal, which has been really helpful. We previously had one person manually tracking Excel sheet data and sending out emails and this allowed some people to slip through the cracks.
We have a big referral culture. This solution is helping us nurture the candidates we have. Having a big group to select from allows us to select the best candidates. The solution is also very intuitive to use. This has helped with the change management process. The team at Eightfold has been very responsive when we have needed their help. We do not wait more than 12 hours for a reply for an email.
Eightfold could be improved if they had more round table conversations about features and their roadmap. They should actively seek out feedback from their customers.
We have been using this solution for one year.
This is a stable solution. We have not had any downtime. Most of the issues that we've run into have involved integration with things that are outside of Eightfold's control.
This is a very scalable solution because of the way that it's designed, including how calibration works.
We previously used a different applicant tracking system called Brass Ring which has similar functionality to Eightfold. We ran manual campaigns and collected emails and resumes manually. We now use Workday for compliance purposes and applicant tracking and Eightfold as our system of engagement.
It was very straightforward. We received a lot of documentation asking us how we wanted it configured. A recommendation would be put a lot of time into that. There were things that we glossed over because we didn't think it was very important but they were important in the end.
From launch to two weeks into using the product, there was a team dedicated to us for every single issue, bug or anything else that came up. We allocated 16 weeks for implementation but it took 20 weeks.
This is a fairly expensive solution compared to others on the market. However, the solution offers functionality of a number of other different solutions combined. From that perspective, it is competitively priced. It drives value over time and will reduce our dependancy on Linkedin and allow us to sunset other tools.
We looked at Phenom People and also considered just using Workday for our business needs. We also looked at iCIMS, Briefly, Avature and Beamery. We found a lot of similar functionality in all these options in the basic features including automated interview scheduling and integration with outlook but we were specifically looking for AI capabilities.
I would recommend this solution for companies that need a technology to grow with. I wouldn't buy this technology if you think it's just going to change everything about your organization, including your culture.
When reviewing resumes, you cannot see the first and last names for the first review. There are a number of other information fields that can be hidden including companies and schools which is really useful.
Eightfold is a very scalable solution that is easy to manage and allows you to roll out functionality in stages depending on the growth of your company. Before getting started, I would recommend creating an internal mobility policy. Eightfold can assist with this.
Overall, the sales experience, rollout, implementation and ongoing customer support is really great.
I would rate this solution a ten out of ten.
