Fortinet FortiAuthenticator Reviews

We use the solution for different clients and how they authenticate for VPN and Wi-Fi. We also use it for the captive portal and single sign-on. We use it for quite a bit for authentication.

The product has become a central hub for how dozens of our clients authenticate to VPN and Wi-Fi. It has given us a very easy way to manage dozens of customers and how they authenticate and troubleshoot. It gives us a one-stop shop for everything. The solution is very easy to manage. When we have multiple customers authenticating to multiple domain controllers, it centralizes all that from an MSP perspective.

The ease of management of authentication for multiple clients is a valuable feature.

The product must provide full support for third-party FIDO security keys. It must also provide full support for YubiKeys authentication keys.

I have been using the solution for about four years.

The tool is extremely stable. I rate the stability a ten out of ten.

We can scale the solution pretty well. I rate the scalability a ten out of ten.

We rarely have to call the support team for this product. When we do call, support is usually pretty good.

Positive

The solution was straightforward to deploy.

I have seen an ROI on the tool.

I rate the pricing an eight out of ten. The solution is not very expensive.

If someone’s looking for a way to easily manage the different ways that users can authenticate in their environment, I would suggest Fortinet FortiAuthenticator 100%. It's an extremely good value for all the different things that it does. Overall, I rate the product a nine out of ten.

We are using Fortinet FortiAuthenticator for Single Sign-On (SSO) logins and Active Directory (AD) credentials with Fortinet tools. For accessing the cloud environments and on-premises, we use SSO.

The integration into tools, including CI/CD pipelines, is easy and handy.

We use multi-factor authentication for enhancing security. Also, Fortinet FortiAuthenticator helps with password enhancements.

The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.

We have been using the Fortinet tool for the last two years.

The stability of Fortinet FortiAuthenticator is rated as six out of ten, indicating some instability issues.

Scalability is good, rated as eight out of ten.

Technical support is mixed. Sometimes, technical support is very good, however, at times, some technical staff lack knowledge, which delays issue resolution.

Neutral

Currently, we are not using Veracode. We are working on different tools, and since the client does not require Veracode, we are stopping its use.

I have not been involved in the deployment or configuration process.

I am not part of the deployment or configuration teams. Other teams handle these tasks.

I'd rate the solution six out of ten.

The solution allows connectivity when switching between LAN and Wi-Fi primarily, and it also uses it for free tokens. So we can share tokens across multiple firewalls.

RADIUS server and integration, apart from the fact that it is a type of tool that can become a certificate server, are the valuable features for which I use it.

I'd like to see the interface become more like other FortiGate products. It seems a little bit of an orphaned one. The user interface and clustering are areas with shortcomings that need improvement.

Scalability has room for improvement since it's not really a cluster. It'd be nice with cluster data. There are things where you have to go to each FortiGate to change. So, there needs to be a cluster.

I have been using Fortinet FortiAuthenticator for five years.

The current version is stable. So, Fortinet FortiAuthenticator 6.3.3 is running.

Scalability-wise, it is a fine solution. Scalability-wise, I rate the solution a nine out of ten.

Around 20 customers are using the solution.

Regarding the support team, I would say that we have faced occasional setup issues for which the support was appropriate.

The initial setup is complicated. However, considering the complicated tasks it does, it is fine.

In general, you just spend about three days designing and implementing the solution.

The deployment is done in the customer's environment and as per what they require. So, configure the LDAP integration and SAML integration with the existing sources. Then I started to create the SAML services and RADIUS services for firewalls. I then copy to add the tokens before authenticating the users. Then, they can pull it down from the OTAP service.

The customers need to pay for licenses, and some pay on a yearly basis while others pay on a three-yearly or five-yearly basis. Also, it is not an expensive solution.

I would definitely recommend the solution to those planning to use it. However, I would suggest those planning to use it figure out what they want because you also have a FortiGate product, Fortinet product, and FortiAuthenticator, which can be a bit confusing. There are other products that FortiGate sells. So you have to figure out which solution you want.

I rate the overall solution a nine out of ten.

FortiAuthenticator provides multi-factor authentication. After testing your username and password, it adds another layer of authentication where FortiAuthenticator challenges you with a number provided by the FortiToken app on your mobile phone.

I appreciate its ability to provide multi-factor authentication, but it's primarily focused on this function.  

There are some minor things that could enhance the overall experience. Maybe enhancing user integration with other solution tools to implement multifactor authentication using virtual authentication. 

Another area of improvement is stability and support.

We have been using this solution for two and a half years. We use the latest version, we usually update the solution for the upgraded version. 

It is quite stable. I would rate the stability a nine out of ten. There are other solutions that perform certain aspects better than FortiAuthenticator. It's a strong solution, but there's room for enhancement.

There are no problems with scalability. In our company, all the employees use it to access network resources through VPN. And around 60% of our customers also use this solution. 

Customer service and support are quite good. Fortinet provides quick and helpful responses, though occasionally, the answer might not directly address the issue.

We used Cisco SSO authentication system before switching to Fortinet FortiAuthenticator. It was mainly because of economic aspects. 

The setup depends on the integration requirements. Integrating FortiAuthenticator with other Fortinet products is relatively straightforward.

In terms of implementation, it performs quite well.

The deployment time is variable. Due to occasional weaknesses in the API, deployment time can vary. Sometimes it's easy, and sometimes not due to these factors.
We managed the deployment ourselves. In another business unit of my company, we're integrators for this tool. We handle the sale and implementation projects, so we have the required competencies.

For example, we need to set up the network and integrate it with the desired resolution for the deployment process. Then, deploy the client zone to the users' mobile phones, enabling them to use virtual authentication configurations.

The solution is deployed both on-prem and cloud. The staff needed includes engineers, developers, and sometimes even technical support for custom API creation and customer designations.

I have seen an ROI because the solution allows you to enhance security, leading to better rates in other security aspects.

It's not expensive. As we increase the number of users, we'll also be expanding the company workforce.

It's a yearly payment, but you can also find options for monthly payments. There are no additional costs to the standard license. 

I would rate the pricing a five out of ten, where one is the cheapest and ten is expensive. 

The advice is simply to use it. Overall, I would rate the solution an eight out of ten. 

In my company, we use Fortinet FortiAuthenticator as a AAA server. We use it to integrate with LDAP and integrate with FortiGate in multiple locations with centralized authentication. We can authenticate the users since Fortinet FortiAuthenticator allows for two-factor authentication and FortiClient.

FortiGuard supports two-factor authentication or FortiToken, but it is only for a centralized location. With Fortinet FortiAuthenticator, we can allow centralized locations and users across the globe to use it.

Documentation is an area where Fortinet is constantly trying to improve.

For improvement, Fortinet needs to ensure that they provide quick support to users. Once a ticket gets created by our company with the support team, we have to wait for SLA, which can go up to four or sometimes six hours. Fortinet sometimes needs to respond to users facing issues within an hour. Fortinet needs to improve the part of engineering SLAs.

Automation is a feature I would like to see in the solution since Fortinet has included automation features only in FortiGate. It would be better to see automation features, like backup, interfaces, or statuses, in FortiAuthenticator.

I have been using Fortinet FortiAuthenticator for five years. My company has a partnership with Fortinet.

It is a stable solution.

It is a scalable solution since the tool provides its users with the option to scale up.

With Fortinet FortiAuthenticator, I work for medium and large enterprises.

I rate the technical support an eight out of ten.

Positive

The initial setup of Fortinet FortiAuthenticator is easy.

Fortinet FortiAuthenticator's deployment takes an hour if everything is up and running.

Three to four engineers are required for the deployment of the product.

Everything in the tool, including the tool's GUI, is user-friendly. 

The solution is easy to maintain, provided we know about the product. It is not a complicated tool, making learning easy for all. Some skills are required for a person to be able to maintain the solution.

With FortiGate, anyone can access or handle the tool, especially if they have handled other products. With FortiAuthenticator, opportunities to first understand the product to be able to use it.

I rate the overall product a nine out of ten.

I use FortiAuthenticator for authentication systems and identity management within my company. I am involved in deploying the solution for our customers as well, and it integrates with other security products.

FortiAuthenticator allows my company to move customers from using other products like Cisco to Fortinet solutions. Up to now, our customers have not had complete IDS systems, but we are planning for advanced implementations.

The most valuable feature I find in FortiAuthenticator is web filtering.

I would like to see more integration and inclusion of features for ransomware protection directly within the FortiAuthenticator without requiring additional devices.

I have been using FortiAuthenticator for about nine or ten years.

FortiAuthenticator is quite stable. I would rate its stability a nine on a scale of one to ten.

The scalability of FortiAuthenticator is good, and I would rate it an eight on a scale of one to ten.

The technical support for FortiAuthenticator is excellent. I would rate it between nine and ten on a scale of one to ten.

Positive

I previously used Cisco firewall products. My company is transitioning from products like Cisco to Fortinet.

The initial setup of FortiAuthenticator was straightforward. It was easier than setting up other similar products. I handled the installation myself but reached out to the technical support team when needed.

I work directly with the technology and support team for the initial integration and maintenance.

Currently, it's hard to speak about the financial benefit as I am still transitioning our customers to Fortinet products.

The cost of FortiAuthenticator is rated high due to market conditions. Nevertheless, I rated its cost an eight on a scale of one to ten.

I evaluated other solutions like Cisco before adopting FortiAuthenticator.

Up to now, I would not recommend FortiAuthenticator to others yet as I have ongoing transitions and evaluations.

I'd rate the solution eight out of ten.

Our primary use case for the product is to enable two-factor authentication for our VPN solutions within FortiGate. Additionally, we utilize it to secure our FortiWeb tool security portal with two-factor authentication.

Improvements in the product could start from the dashboard, overall customization, and configuration. FortiAgent, installed on an end user's computer, provides two-factor authentication but lacks centralized management. This particular area needs improvement. 

We've been using Fortinet FortiAuthenticator for around five years, staying updated with the latest version.

I rate the platform's stability as four out of ten. When they release new software, we sometimes encounter issues utilizing the box, and it takes almost 30 days to resolve them.

In just our organization, where we are a partner, there are around 100 Fortinet FortiAuthenticatorusers. However, we have implemented the solution for customers with up to 10,000 users.

I rate the scalability a ten out of ten.

The technical support team is helpful.

Neutral

Our organization has a diverse portfolio of products, including Check Point and hardware such as switches, Xfinity Networks, Juniper, HP, and Dell.

We typically only need to perform installation updates or implement changes if infrastructure changes occur at the customer's end. This doesn't happen often, once or twice a year. When implemented correctly, it's not complicated to manage, so it isn't required. We have a team of five engineers responsible for deployment, maintenance, and all other operations related to the product.

The platform provides a user-based pricing model rather than a subscription pricing model. For instance, the virtual machine and license for 100 users amount to around $2000. Additionally, there may be additional expenses for features like FortiToken.

I rate the pricing an eight out of ten.

FortiAuthenticator enhances user authentication by integrating a database with user credentials, including logins and passwords. This integration enables the import of user data from various sources such as Active Directory, Microsoft, OpenLDAP, or RADIUS servers. Additionally, FortiAuthenticator supports adding a second factor for authentication, which can include options like Fortinet SMS, email tokens, or other methods.

The implementation has significantly improved access management within our organization. We have exposed certain portals like Avaya and Microsoft Exchange to the public internet by adding a two-factor authentication login process to these portals using the product.

The most critical feature in improving our security is the two-factor authentication feature. It also includes an agent that can be installed on a user's computer, adding another layer of security to the login process for computer access.

For these users, incorporating the second factor poses no problem. However, some less experienced users may need help adding and using the second factor during login. With assistance from our help desk and after a few attempts, these users find the process straightforward.

Integrating FortiAuthenticator with our existing infrastructure has been quite easy, especially considering our experience as a business partner of Fortinet. After several years of using and implementing the product for our customers, we've encountered no major issues. The process is simple, typically taking only a few implementations to become familiar with all the features.

I recommend it to others and rate it an eight out of ten.

We use the product network device authentication for Linux and Windows server integrations.

The product is good, cost-effective, and functionally efficient. It has a valuable capability to work as a virtual machine and integrate with Active Directory.

They could expand FortiAuthenticator's capabilities to accommodate a broader range of environments. It needs a user-friendly interface and intuitive console for those needing in-house solutions. Additionally, there should be a mobile-centric approach for remote control capabilities while proceeding.

We have been using Fortinet FortiAuthenticator for more than ten years.

The product is stable in our production environment.

We have 5000 Fortinet FortiAuthenticator users in our organization.

They could improve the response time for severe cases. At present, they reply within a day or two. However, they do provide good solutions.

Positive

We have used Cisco's firewall products before. In comparison, Fortinet is more user-friendly and easy to configure.

We require two administration executives to manage the product.

We provide implementation and maintenance support for all our customers.

The product has affordable pricing compared to other vendors. They offer valuable features considering the cost.

Fortinet FortiAuthenticator is a very popular and robust product in the market. They provide integration with third-party applications.

I rate it an eight out of ten.