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Auth0 vs Fortinet FortiAuthenticator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.9
Auth0 support is valued for responsiveness and helpfulness, though engineer changes and outreach issues exist for smaller accounts.
Sentiment score
8.0
Fortinet FortiAuthenticator's customer service is responsive and knowledgeable, but initial support may need escalation for complex issues.
Their support is excellent.
At times, some technical staff lack knowledge, which delays issue resolution.
When we send a ticket to Fortinet, they go into research mode as if they are hearing the problem for the first time.
 

Room For Improvement

Sentiment score
6.2
Auth0 needs better documentation, customization, pricing clarity, multi-tenancy, advanced authorization, IoT integration, and robust MFA capabilities.
Sentiment score
5.2
Fortinet FortiAuthenticator needs improved user interface, easier configuration, better integration, increased automation, and enhanced cloud, support, and customization features.
By default, the user profile does not contain the name, first name, or address, which I would expect.
For example, authentication for wireless users expires after 24 hours, requiring re-authentication daily.
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
I would like to see more integration and inclusion of features for ransomware protection directly within the FortiAuthenticator without requiring additional devices.
 

Scalability Issues

Sentiment score
6.4
Auth0 efficiently scales for large users, swiftly handling issues, though on-premise setups may need more detailed guidance.
Sentiment score
7.6
Fortinet FortiAuthenticator is highly scalable, easily expanding users, though minor challenges exist, typically rated 8-9 in scalability.
The scalability of FortiAuthenticator is good, and I would rate it an eight on a scale of one to ten.
 

Setup Cost

Sentiment score
5.1
Auth0's pricing is seen as generally cost-effective but can be confusing and costly, especially with extra features.
Sentiment score
6.1
FortiAuthenticator provides cost-effective, flexible licensing with competitive pricing, often cheaper than competitors, despite market-driven price fluctuations.
The cost of the solution itself was cost-effective enough that I didn't even need to compare it with EntraID.
 

Stability Issues

Sentiment score
9.0
Auth0 is praised for its stability, performance, strong integration, and support, with users rarely experiencing disruptions or issues.
Sentiment score
7.8
Fortinet FortiAuthenticator is highly stable with minor issues under heavy load, praised for integration and reliability.
 

Valuable Features

Sentiment score
7.8
Auth0 provides secure, scalable JWT-based authentication with easy integration, enterprise appeal, customization, and strong developer support.
Sentiment score
7.6
Fortinet FortiAuthenticator provides user-friendly authentication, integration with FortiGate, flexible options, and centralized management enhancing security and efficiency.
The most important feature for me was the ease of use, as it needed to be easy to integrate into my platform.
We use multi-factor authentication for enhancing security.
The most valuable feature I find in FortiAuthenticator is web filtering.
 

Categories and Ranking

Auth0
Ranking in Single Sign-On (SSO)
2nd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
17
Ranking in other categories
Access Management (2nd), Customer Identity and Access Management (CIAM) (1st)
Fortinet FortiAuthenticator
Ranking in Single Sign-On (SSO)
6th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
59
Ranking in other categories
Authentication Systems (3rd), Identity Management (IM) (7th), Multi-Factor Authentication (MFA) (3rd)
 

Mindshare comparison

As of December 2024, in the Single Sign-On (SSO) category, the mindshare of Auth0 is 10.5%, down from 16.0% compared to the previous year. The mindshare of Fortinet FortiAuthenticator is 10.3%, up from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO)
 

Featured Reviews

Erik Aceiro - PeerSpot reviewer
An excellent solution for B2C connection between our customers with an easy setup
Today we use home basic authentication and authorization, and we would like to move away from cloud and use some kind of IDP to improve authentication and authorization for our customers. So, for example, we can use the social logging feature in Auth0 to improve the customer experience. The price modelling is a bit confusing on the site and can be costly. So if you use one measure like active user format, you need to talk to the support from Auth0 to check the price.
Rias_Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
11%
Manufacturing Company
7%
Comms Service Provider
6%
Computer Software Company
18%
Government
8%
Financial Services Firm
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Auth0?
It is very scalable because it provides a new environment for companies based on their number of users and other factors. The tool can take a lot of users.
What is your experience regarding pricing and costs for Auth0?
The cost of the solution itself was cost-effective enough that I didn't even need to compare it with EntraID.
What needs improvement with Auth0?
There is no immediate need for improvement. However, better documentation for Salesforce integration is suggested. Multi-factor authentication could be considered for future research.
What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The cost of FortiAuthenticator is rated high due to market conditions. Nevertheless, I rated its cost an eight on a scale of one to ten.
What needs improvement with Fortinet FortiAuthenticator?
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
 

Also Known As

No data available
FortiAuthenticator
 

Learn More

 

Overview

 

Sample Customers

1. Airbnb 2. Accenture 3. Adidas 4. Atlassian 5. Audi 6. Baidu 7. BlackRock 8. Cisco 9. CocaCola 10. Dell 11. eBay 12. FedEx 13. Fiat Chrysler 14. Ford 15. Google 16. Groupon 17. Hewlett Packard Enterprise 18. IBM 19. Intel 20. LinkedIn 21. Mastercard 22. Mercedes Benz23. Microsoft 24. Nike 25. Oracle 26. PayPal 27. Pinterest 28. Qualcomm 29. SAP 30. Spotify 31. Tesla 32. Toyota
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Find out what your peers are saying about Auth0 vs. Fortinet FortiAuthenticator and other solutions. Updated: December 2024.
823,875 professionals have used our research since 2012.