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Mechnical, of 1 adjustment and assembly at Daumar
Real User
It's an intuitive, reliable product that integrates well with other solutions from the save vendor
Pros and Cons
  • "FortiAuthenticator is easy to use."
  • "FortiAuthenticator's interface could be better."

What is most valuable?

FortiAuthenticator is easy to use.

What needs improvement?

FortiAuthenticator's interface could be better.

For how long have I used the solution?

We've only been using FortiAuthenticator for four months more or less.

What do I think about the stability of the solution?

FortiAuthenticator is highly stable.

Buyer's Guide
Fortinet FortiAuthenticator
January 2025
Learn what your peers think about Fortinet FortiAuthenticator. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,020 professionals have used our research since 2012.

What do I think about the scalability of the solution?

FortiAuthenticator is scalable.

How are customer service and support?

I've interacted with Fortinet support. I rate Fortinet service 10 out of 10. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had another authentication solution, but we switched to FortiAuthenticator because it integrates with our Fortinet products.

How was the initial setup?

Setting up FortiAuthenticator is straightforward. It took about two weeks to deploy and configure. I rate FortiAuthenticator eight out of 10 for ease of setup. One person is enough to manage and maintain the solution. 

What about the implementation team?

We did the deployment in-house. 

What's my experience with pricing, setup cost, and licensing?

We have a yearly license for FortiAuthenticator. I give it 10 out of 10 for affordability.

What other advice do I have?

I rate FortiAuthenticator 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ElisoBrito - PeerSpot reviewer
Analista de Suporte at NCT Informática
Real User
Good self-registration capabilities with responsive support but needs better integration
Pros and Cons
  • "The initial setup is very easy."
  • "The integration with other products, for example, some SAML authentications, would make it more flexible."

What is most valuable?

I like the self-registration capabilities.

The certificate authority aspect is excellent. 

I love that there is a single sign-on for Fortinet products. 

The initial setup is very easy.

It is a stable product.

The solution can scale as necessary.

Technical support is good. 

Fortinet has another product called FortiNAC. These two solutions work together well.

What needs improvement?

The integration with other products, for example, some SAML authentications, would make it more flexible.

For how long have I used the solution?

I've used the solution for two years. It hasn't been too long. 

What do I think about the stability of the solution?

The solution is stable. It's reliable. There aren't any bugs or glitches and we find that it does not crash or freeze.

What do I think about the scalability of the solution?

It can scale if you need it to. The solution can expand. 

How are customer service and support?

In general, Fortinet technical support is good. We have only had the solution for a small amount of time. We haven't used their support that much. Their response time has been very good. 

How was the initial setup?

I found the initial implementation process to be simple and straightforward. I didn't find it to be overly complex. There aren't too many features, unlike an FortiNAC solution, that need to be set up.

Which other solutions did I evaluate?

I've evaluated the difference between Fortinet and Cisco in the past.

What other advice do I have?

I'd advise new users to configure the backup, routine backup, to get the most out of the product. You can have problems if you don't.

In general, it's a simple product and we've enjoyed it. 

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Fortinet FortiAuthenticator
January 2025
Learn what your peers think about Fortinet FortiAuthenticator. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,020 professionals have used our research since 2012.
Özden-Aydın - PeerSpot reviewer
Technology Consultant at Netwiser
Real User
Top 5Leaderboard
Has push notifications and supports easy user management
Pros and Cons
  • "The tool's most valuable features are push notifications and integration with the FortiGate firewall. Push notifications provide an instant acceptance mechanism. When customers try to access SSL VPN, the solution sends a push notification to their mobile phone, and they can easily approve the access. The integration with FortiGate firewall is very easy if our customers use FortiGate for their firewall."
  • "I think the tool could provide this solution on the cloud. It's currently an on-premises solution. A cloud-based version could make setup, installation, and management easier. With on-premises, you must pay capital expenses (CapEx) upfront. However, if the solution was cloud-based, it would be operational expenses (OpEx), which is often easier to manage. You can pay monthly instead of paying the total cost at once. In my opinion, OpEx is more easily manageable than CapEx."

What is our primary use case?

Our customers use Fortinet FortiAuthenticator for SSL VPN security. Our customers are from various industries including retail, finance, and manufacturing.

What is most valuable?

The tool's most valuable features are push notifications and integration with the FortiGate firewall. Push notifications provide an instant acceptance mechanism. When customers try to access SSL VPN, the solution sends a push notification to their mobile phone, and they can easily approve the access. The integration with FortiGate firewall is very easy if our customers use FortiGate for their firewall.

It also supports easy user management. You can easily manage user accounts and groups.In terms of benefits, the tool provides both cost savings and efficiency, but efficiency is more important for our customers. The main point of this solution is security, which is the most important thing. After that, maybe you can say time management - you can easily manage your access and permissions. Cost savings come third.

What needs improvement?

I think the tool could provide this solution on the cloud. It's currently an on-premises solution. A cloud-based version could make setup, installation, and management easier. With on-premises, you must pay capital expenses (CapEx) upfront. However, if the solution was cloud-based, it would be operational expenses (OpEx), which is often easier to manage. You can pay monthly instead of paying the total cost at once. In my opinion, OpEx is more easily manageable than CapEx.

For how long have I used the solution?

I have been using the product for five years. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
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PeerSpot user
Architect engineer at DGS S.P.A.
Real User
Top 20
A scalable solution that identifies users through a varied range of methods
Pros and Cons
  • "The web feature is quite versatile. It serves as the sole server authenticator and is valuable not only with FortiGate products but also within the entire Forti system, making it highly useful for me."
  • "The only issue I encounter is that when not using FortiAuthenticator for an extended period, it's typical to encounter some obstacles in the configuration process that you need to address."

What is our primary use case?

In my recent job, I worked in tandem with Fortinet to enable 802.1X authentication for the Wi-Fi environment.

What is most valuable?

The web feature is quite versatile. It serves as the sole server authenticator and is valuable not only with FortiGate products but also within the entire Forti system, making it highly useful for me. However, from my experience, I find the visual data to be less practical. While some features might be more respected than others, it's valuable that, for instance, when a customer has a new lead cluster, I can authenticate or leverage alternative solutions to achieve the desired outcome.

What needs improvement?

The only issue I encounter is that when not using FortiAuthenticator for an extended period, it's typical to encounter some obstacles in the configuration process that you need to address. It's not a consistent problem, and I can't recall all the specifics. This issue is something I face with the entire product. While it's normal for products to require ongoing attention, this can be a challenge when checking the system.

For how long have I used the solution?

I have experience with Fortinet FortiAuthenticator.

What do I think about the stability of the solution?

I recollect instances when customers didn't approach me about their issues, instead opting to submit tickets. From a personal perspective, customer mobility played a role, and sometimes I wasn't fully aware of the problem until later. However, I can't recall many details about these cases.

What do I think about the scalability of the solution?

It's scalable. If the need arises, you can easily set up a cluster with two or more units. Additionally, if you require more licenses or features, you can expand.

How are customer service and support?

It works well for me. I can review the initial check, explain it thoroughly, outline the subsequent steps, and attempt to address the problem. This often involves quickly escalating to technical levels two or three. In situations where I open a general ticket, it's standard to begin with a level one tech who collects information to understand and resolve the issue. The more detailed and accurate the data is, the easier it becomes to find a resolution.

How would you rate customer service and support?

Positive

How was the initial setup?

It is deployed on-premises. One or two days for initial deployment is insufficient. It typically takes a few more days to set up the specific configurations. The standard device configuration is exceptionally fast.

What other advice do I have?

Based on my experience it's been very good. I don't have much knowledge, for instance, about how it compares to Gartner's system and its current position in the market, or whether there are other systems that might have a better position. I've noticed that Fortinet lacks certain features that other solutions have implemented. This leads me to explore and understand other solutions, looking for differences. I've observed that some solutions offer features that Fortinet may excel in, while others may have strengths in different areas. I would rate it an eight out of ten overall. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
PeerSpot user
Guram Mazmishvili - PeerSpot reviewer
Wireless Network Engineer at Orient Logic
Real User
Top 10
Easy-to-setup platform with good technical support services
Pros and Cons
  • "The product’s most valuable feature is integration with FortiGate, FortiToken, FortiTalk, and multi-factor authentication."
  • "Fortinet FortiAuthenticator provides only authentication. It should also enable authorization services"

What is our primary use case?

We use Fortinet FortiAuthenticator to maintain security, and access, and monitor authentication and authorization processes. It enables the proper functioning of the CA server. We can use various authentication methods, including EFTOS parameters like PKI (Public Key Infrastructure) for the CA server.

What is most valuable?

The product’s most valuable feature is integration with FortiGate, FortiToken, FortiTalk, and multi-factor authentication. It is inexpensive compared to Cisco and Clear Pass.

What needs improvement?

Fortinet FortiAuthenticator provides only authentication. It should also enable authorization services. There could be a central management point for both the services similar to Cisco and Clear Pass.

For how long have I used the solution?

We have been using Fortinet FortiAuthenticator for around a year.

What do I think about the stability of the solution?

It is a stable product. I rate the stability a ten out of ten.

What do I think about the scalability of the solution?

It is a scalable product. It is suitable for medium and enterprise businesses. Its scalability is a seven or eight out of ten.

How are customer service and support?

Fortinet provides good support services.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Compared to Fortinet FortiAuthenticator, Cisco is a complicated tool to use. It is difficult to configure as it has many features. It is scalable but needs to be a more stable product.

How was the initial setup?

The initial setup is very easy. It takes an hour to complete.

What's my experience with pricing, setup cost, and licensing?

The product is inexpensive compared to Cisco. I rate its pricing a three to five out of ten.

What other advice do I have?

I recommend Fortinet FortiAuthenticator and rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
PeerSpot user
Jozef Beliansky - PeerSpot reviewer
Network engineers at a government with 501-1,000 employees
Real User
Excellent scalability, straightforward installation for a government organization, with proven results
Pros and Cons
  • "I prefer the passing tool that sent an active directory console to a Fortinet FortiAuthenticator, then Fortinet FortiAuthenticator does not pass the locks."
  • "I would like to see more security features in reference to identity login or identity identification."

What is our primary use case?

We use it for single sign-on. After connecting to VPN it creates an active directory or up session and we know who it is and then we use Fortinet FortiAuthenicator. 

What is most valuable?

I prefer the passing tool that sent an active directory console to a Fortinet FortiAuthenticator, then Fortinet FortiAuthenticator not passing the locks. If I ask the Fortinet FortiAuthenticator, give me the name of the group. FortiAuthenticator passes the lock, the group name, or the directory.

What needs improvement?

I would like to see more security features in reference to identity login or identity identification. I would like to see a troubleshooting option. For troubleshooting or viewing the lock of the device set or separate the locks from the connected device. Maybe with any device connected to the Fortinet FortiAuthenticator. And then I need the parsing device and type of locks of this device.

For how long have I used the solution?

I have been using Fortinet FortiAuthenticator for the past two months. Before that, we were only testing Fortinet FortiAuthenticator.

What do I think about the stability of the solution?

I believe Fortinet FortiAuthenticator is stable.

What do I think about the scalability of the solution?

We are finding it to be fully scalable at this point one hundred percent.

How are customer service and support?

Technical support is excellent with Fortinet FortiAuthenticator.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward. The only problem we faced was the POC. We configure only through self-configuration. If we had an integrator or consultant to configure Fortinet FortiAuthenticator it would be easier than doing a self-configuration.

What about the implementation team?

It was easy for me, but I had to read the documents about LDAP authentication. I did an in-house self-configuration. It was time-consuming.

What's my experience with pricing, setup cost, and licensing?

When we buy the Fortinet FortiAuthenticator device there is a comparison between price and security. We have a government organization and we want to buy cheap products.

What other advice do I have?

I would rate Fortinet FortiAuthenticator an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Security Engineer at Futuretec
Real User
Good support that responds quickly, but it's complex to set up and some protocols are not supported
Pros and Cons
  • "I work a lot with Fortinet products and I call the support often. They are very quick to respond and the support is very good."
  • "There are some protocols, such as SHA and SHA-2, that are not supported."

What is our primary use case?

We are a solution provider and we work with Fornet products, including FortiAuthenticator. I have installed it for a bank and their users authenticate their access through it.

Our implementation involved the creation of local users for the VPN, and they are authenticated using this product. This is the main purpose of it, and what had been requested by the client.

What is most valuable?

The most valuable feature is the authentication tokens.

What needs improvement?

There are some protocols, such as SHA and SHA-2, that are not supported. This is something that Fortinet is working on.

For how long have I used the solution?

I have been working with Fortinet FortiAuthenticator for one year.

What do I think about the stability of the solution?

One of our clients has faced a lot of issues with FortiAuthenticator. For example, one of the devices restarted by itself, and the database was corrupted. To remedy this, we reinstalled the image and did the installation from scratch.

What do I think about the scalability of the solution?

This is a scalable product.

How are customer service and support?

The technical support by Fortinet is okay.

I work a lot with Fortinet products and I call the support often. They are very quick to respond and the support is very good.

Which solution did I use previously and why did I switch?

I have worked on most of the Fortinet products, as well as with products from Palo Alto. At this time, the only single sign-on product that we use is FortiAuthenticator.

How was the initial setup?

The initial setup was very complex. The was one cluster and one load balancer that had to be configured.

Which other solutions did I evaluate?

We expect to do another installation, although this time it will be using the RADIUS server.

What our engineers say about FortiAuthenticator is that when compared with other vendors, it has not yet reached the same level.

What other advice do I have?

I would rate this solution a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
IT System Manager at RPM INNOVATIONS, INC.
Real User
Facilitates easy integration, allowing for 2FA with our VPN. This solution enables the addition and removal of access to the VPN
Pros and Cons
  • "Fulfilled our requirement at a good price."
  • "Enables easy integration, allowing for 2FA with our VPN."
  • "Features the addition and removal of access as needed for the VPN."
  • "Integration with FortiGate could be more fluid."

What is our primary use case?

This solution is used for 2FA for Desktop and VPN access. Each computer, server and VPN access has to have a 2FA and the solution allowed us to accomplish this with a fob or phone app. We use the fob as phones are not owned by the company.

How has it helped my organization?

This was a regulation we needed to fill and it worked at a good price. It provided a solution that allowed us to fulfill the requirement.

What is most valuable?

  • Easy integration with FortiGate to allow for 2FA with our VPN.
  • Addition and removal of access as needed for the VPN.

What needs improvement?

For my use of this solution, not much needs to change. I do not mind the way it works currently. However, I would recommend a more fluid integration with FortiGate.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiAuthenticator Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Fortinet FortiAuthenticator Report and get advice and tips from experienced pros sharing their opinions.