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Fortinet FortiAuthenticator vs OneLogin by One Identity comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
User Provisioning Software (3rd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Customer Identity and Access Management (CIAM) (3rd)
Fortinet FortiAuthenticator
Ranking in Identity Management (IM)
9th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
59
Ranking in other categories
Single Sign-On (SSO) (6th), Authentication Systems (4th), Multi-Factor Authentication (MFA) (3rd)
OneLogin by One Identity
Ranking in Identity Management (IM)
11th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
17
Ranking in other categories
Single Sign-On (SSO) (10th), User Provisioning Software (7th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (10th), Access Management (7th)
 

Featured Reviews

Pernilla Hulth - PeerSpot reviewer
The interface is easy to use and gives you a solid overview
The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.
Rias Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
Pete Snell - PeerSpot reviewer
Staff and students can now reset their passwords using their enrolled two-factor device as the authentication mechanism
We've been a OneLogin customer for several years now. While I like the platform, there have been some challenges. A great example is the amount of work needed with that webhook for the enrollment user experience. This functionality is native to some competing products. That's one area where we've leaned on our account rep over the years. They shouldn't rely on the customer to make this experience better. This is one feature request that hasn't been implemented yet. At the same time, they've implemented other features we've requested. One is the ability to use a personal email address as a factor. Initially, they didn't have that. We pushed hard on our account team for about two years before it was finally released. It's a give-and-take. Some of the product's features aren't perfect, but we've had some success pushing fixes to the development team that needs to happen. They've done a decent job. However, there are some fixes that they don't have an interest in. A lot of what I described was before OneLogin was acquired by Quest/One Identity. Things have changed. It doesn't feel like they're driving the product as OneLogin was. It may be because it's a new product to them, and they're still trying to get the lay of the land, process feature requests, etc., but it's not moving as fast as before. We've been experiencing some pain points since the acquisition. For example, there have been some outages we didn't see previously, which are a big topic with my executive team. You have hundreds of applications relying on this service for login. If the service is unavailable, nobody can log into these applications. The issues have high visibility. It's gotten better, but it's still there. It raises questions about whether One Identity can support the platform they've acquired. How are they enhancing the product? And how are they supporting the product and the service in the future? Those are two essential questions. There are also lots of nice-to-haves, but that's the case with any product.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When we started with identity and access management, we cleaned up and skipped 500 accounts. Therefore, there are a lot of people who are still in our system. Using this tool, we have cleaned up a lot of accounts for ourselves as well as our partners and suppliers. So, we can manage everything now."
"The administrative features and SoD are valuable."
"We don't have to go in and do a lot of the work that we did before. It may have saved us somewhere in the range of 10 to 30 percent of the time we spent on provisioning access."
"The support for the validity of the resources is valuable. The tool allows resource assignments within a validity period so that the managers do not have to remember to revoke the access once the work is done."
"The support response time and the freedom from strange bugs and strange things happening in the software are valuable."
"It scales in terms of numbers and types of identities. It can govern the on-premise applications as well as the cloud applications. So, it can manage hybrid environments with all types of identities and various load amounts."
"Two valuable features of Omada Identity are the ability to discover accounts and link them to identities, and the automatic disabling of inactive accounts or identities."
"The most valuable aspects of Omada Identity for me are the automation capabilities."
"Fulfilled our requirement at a good price."
"I work a lot with Fortinet products and I call the support often. They are very quick to respond and the support is very good."
"It integrates very tightly with the rest of the Fortinet ecosystem."
"Features the addition and removal of access as needed for the VPN."
"The initial setup is so easy and there is no problem in the implementation."
"The solution is very easy to manage."
"The most valuable feature I find in FortiAuthenticator is web filtering."
"FortiAuthenticator is easy to use."
"The single sign-on and the fact that we can integrate everything in one place and control from there were valuable features of this solution."
"Documentation."
"When it comes to access management, the solution's single pane of glass is extremely important. The single pane of glass for access management enables collaborative work between IT and security. We have access to certain applications that require device trust. Based on the role, we can access those applications through OneLogin Desktop."
"The most valuable feature is the ease with which we can manage the sign-on feature."
"The solution allows the user to search logs based on a specific time."
"Ease of integration with AD."
"The directory integration and SCIM provisioning are probably the best features compared to competitors."
"Simplicity is the most valuable part of OneLogin."
 

Cons

"There is room for improvement in Omada's integration capabilities, particularly in streamlining complex integrations and enhancing programming logic for better rule management."
"Omada could make it a bit more convenient to send emails based on events automatically. Having that functionality is critical for us to maintain transparency."
"Omada Identity has a steep learning curve."
"Functionality and usability could be improved."
"In our organization, all the data is event-driven, which means that if an attribute is changed in the source system, it can be updated within a few seconds in all end-user systems. There is room for improvement in Omada regarding that. Omada is still batch-based for some processes, so sometimes it can take an hour or even four hours before the execution is run and the update is sent."
"The security permission inside Omada needs improvement. It's tricky to set up."
"I would like to search on date fields, which is not possible now."
"The user interface could be improved. The interface between Omada and the user is mainly text-based."
"I would like to see more security features in reference to identity login or identity identification."
"The only issue I encounter is that when not using FortiAuthenticator for an extended period, it's typical to encounter some obstacles in the configuration process that you need to address."
"It can not use SQL to query FortiAnalyzer directly."
"They could expand FortiAuthenticator's capabilities to accommodate a broader range of environments."
"The GUI is on the older side but I'm sure that it will be upgraded soon. It works, but it looks a little dated."
"The technical support team is bad."
"There are some protocols, such as SHA and SHA-2, that are not supported."
"I don't have any issues with this solution, but it may need a better, more user-friendly interface or better design of the platform."
"I'd like OneLogin to have a customization section that displays the company's offerings, categorized by different topics."
"OneLogin offers a Virtual LDAP feature that we utilize, although it differs slightly from traditional LDAP servers."
"I would like better reporting from SmartFactor Authentication when a user is not able to sign in due to a new location, new IP, new device, et cetera."
"The solution keeps going down for many hours, which impacts the entire company. You can't access any applications. OneLogin Desktop has a huge problem where it locks your computers and you need to reset the whole computer, which is pretty insane."
"While I initially used OneLogin's desktop feature to extend SSO, I discontinued it two years ago due to limitations."
"We've been experiencing some pain points since the acquisition. For example, there have been some outages we didn't see previously, which are a big topic with my executive team. You have hundreds of applications relying on this service for login. If the service is unavailable, nobody can log into these applications."
"They have downtime twice a year or once in six months. During the downtime, the SSO page did not come up. When users wanted to get to their email, they were redirected to the OneLogin page, but the page did not come up, and MFA and logins failed. It completely crippled us."
"This product doesn't necessarily provide us with all of the functionality that we need, such as being able to share passwords with external users."
 

Pricing and Cost Advice

"Omada isn't cheap or expensive. The licensing model is flexible. I've only had limited interactions with the Omada sales team, but they were positive. They don't sell the customers more licenses than they need. It's important to accurately forecast future usage. For example, we have many licenses that we don't use because we don't have the identities yet. We pay extra, which isn't good."
"Omada Identity is very reasonably and competitively priced."
"From an on-prem point of view, the cost is quite transparent and reasonable. The direct cost is primarily for licenses and maintenance on licenses."
"The initial total cost of ownership to implement Omada Identity is not small. The TCO for the implementation is as high as any other solution. However, the cost of maintaining the solution is at par or lower than competitors, including adding more features or maintaining the system after the initial deployment or installation to make sure that they are available for users to use or extending the functionalities of those activities. Those maintenance costs are lower than other vendors, but the initial cost of getting the system installed is still high."
"The pricing for Omada Identity is fair."
"My client deals directly with the Omada Identity team in terms of licensing. I never look at pricing, so I'm not aware of how much the solution costs, but it's worth the money. Often, when you begin to use Omada Identity and it takes a while to set up, it'll be irreversible, and you'd depend on and focus more on the functionality of the solution, rather than its price tag."
"It is fairly priced for an on-premise environment, but for the cloud environment, I am not that happy with the pricing."
"It is expensive. Fortunately, I had a very good procurement manager on my side, but they are expensive. The closest competitors are also very expensive. You get a full-fledged solution that can do everything you dream of, but you pay for everything."
"The solution is not very expensive."
"The product has affordable pricing compared to other vendors."
"Between paying them to help with the configuration, the box itself, and the support, it came to like $12,500, including a three-year service agreement."
"The pricing is fair."
"It's not expensive."
"I would start off with a VM including the base license and scale according to the number of users you need to authenticate."
"The licensing structure is cost-effective for us compared to some of the other solutions that have recurring monthly costs."
"It is usually cheap. Without a license, you can use some basic features. You can buy a 20-year license and implement the solution once."
"Surprisingly expensive given the price of on-premise solutions."
"While I wish OneLogin's pricing was more affordable, their licensing model, which is based on per user, is acceptable."
"The pricing and licensing are reasonable. It is much cheaper than other products."
"OneLogin's pricing, from the perspective of the education sector, seems quite reasonable for the value it delivers."
"The pricing for OneLogin seems to be okay. The pricing and licensing are affordable. If you'd consider OneLogin to be expensive, it's worth it."
"We were happy with the price we got when we signed up, but I don't know what will happen when the time comes to renew because it is a different company now. We haven't seen any pricing models or had that discussion yet. My renewal is a year and a half away. It's worth what we're paying for it. There's no way we could provide the level of service for cheaper or try to do the same in-house."
"The price of the licensing is fine."
"It was cheap in the beginning, and then it became very expensive. We were initially charged $2 per user per month, which was fine, but by the second year, they increased it to $5 per user. That became very expensive for us because we had about 1,500 users. At $2 per user, it comes out to be $3,000 a month, which is $36,000 a year. If we move to $5 per user, it comes out to be $7,500 a month. That made its cost so high. That is why we removed the product because the cost was high."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
8%
Government
7%
Computer Software Company
18%
Financial Services Firm
9%
Comms Service Provider
8%
Government
8%
Computer Software Company
25%
Financial Services Firm
7%
Government
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Omada Identity Cloud?
As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configur...
What is your experience regarding pricing and costs for Omada Identity Cloud?
They are positioned at a good price point. They are lower than some of their competitors.
What needs improvement with Omada Identity Cloud?
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user ...
What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The cost of FortiAuthenticator is rated high due to market conditions. Nevertheless, I rated its cost an eight on a s...
What needs improvement with Fortinet FortiAuthenticator?
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
What needs improvement with OneLogin by One Identity?
There have been some outages over the years. The uptime has not been great recently, with some outages lasting six, s...
What is your primary use case for OneLogin by One Identity?
We use OneLogin by One Identity to provide SAML authentication and single sign-on for all of our SaaS apps.
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
FortiAuthenticator
OneLogin, OneLogin Workforce Identity
 

Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
OneLogin has thousands of customers across multiple industries and from around the globe such as Uber, Airbnb, Noom, Petco, Sony, Lucky Brand, Tesco, Airbus, Japan Airlines, Aetna, Compass, Kaplan, Susan G. Komen, AAA and PennyMac.
Find out what your peers are saying about Fortinet FortiAuthenticator vs. OneLogin by One Identity and other solutions. Updated: February 2025.
838,713 professionals have used our research since 2012.