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Fortinet FortiAuthenticator vs ManageEngine Password Manager Pro comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.3
Fortinet FortiAuthenticator's customer service is responsive and knowledgeable, but some users experience delays with complex issues.
No sentiment score available
ManageEngine Password Manager Pro's support is responsive with knowledgeable staff, but PAM cases may experience delays.
At times, some technical staff lack knowledge, which delays issue resolution.
The support for PAM is not very prompt as it requires logging a case first and responses can take a day or two.
 

Room For Improvement

Sentiment score
6.8
Fortinet FortiAuthenticator faces usability, integration, and support challenges, with users seeking easier updates, customization, automation, and better pricing.
Sentiment score
5.0
ManageEngine Password Manager Pro needs user interface improvements and affordable pricing, catering mainly to tech-savvy users with limited support.
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
Unlike other Manager products that provide remote assistance or support, for PAM, users have to log a case first and may receive a reply in one or two days.
 

Scalability Issues

Sentiment score
8.0
Fortinet FortiAuthenticator offers scalable licensing for medium to enterprise use, praised for flexibility and effectiveness in various environments.
Sentiment score
8.3
Users report varied experiences with ManageEngine Password Manager Pro's scalability, noting both challenges and effective use in expanding data centers.
 

Setup Cost

Sentiment score
4.8
Fortinet FortiAuthenticator is cost-effective with flexible licensing, though extra charges for features may apply, adapting to market trends.
No sentiment score available
ManageEngine Password Manager Pro is cost-effective for enterprises, with a 25,000 rands fee, compared favorably to competitors.
ManageEngine Password Manager Pro is cheaper than other products, such as BeyondTrust, and is more than 50% cheaper compared to the Boomer solution we used before.
 

Stability Issues

Sentiment score
8.0
Fortinet FortiAuthenticator is stable and reliable with minor issues, improved by updates and support, offering room for improvement.
Sentiment score
9.3
Users find ManageEngine Password Manager Pro stable, reliable, easy to recover, and praise its performance and dependability.
 

Valuable Features

Sentiment score
6.8
Fortinet FortiAuthenticator simplifies user authentication with robust features, seamless integration, and centralized identity management for enhanced security and efficiency.
No sentiment score available
ManageEngine Password Manager Pro provides secure, user-friendly password management with strong features, direct machine login, and auditing capabilities.
We use multi-factor authentication for enhancing security.
The auditing feature is particularly valuable as it makes privileged account usage auditable.
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Single Sign-On (SSO)
6th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
57
Ranking in other categories
Authentication Systems (3rd), Identity Management (IM) (7th), Multi-Factor Authentication (MFA) (3rd)
ManageEngine Password Manag...
Ranking in Single Sign-On (SSO)
17th
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
6
Ranking in other categories
Enterprise Password Managers (14th)
 

Mindshare comparison

As of November 2024, in the Single Sign-On (SSO) category, the mindshare of Fortinet FortiAuthenticator is 11.3%, up from 11.4% compared to the previous year. The mindshare of ManageEngine Password Manager Pro is 2.2%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO)
 

Featured Reviews

Rias_Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
StephanBotha - PeerSpot reviewer
Secure, safe, reliable, and easy to use
As the infrastructure team, we utilize it to store all our service accounts and web account passwords. We use it for every password we require to access as a tool The tool is secure, safe, reliable, and easy to use. The update might get a bit easier. I have been using ManageEngine Password…
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Government
8%
Financial Services Firm
8%
Comms Service Provider
7%
Educational Organization
38%
Computer Software Company
9%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The pricing is about three on a scale where ten is low. Pricing should be more flexible.
What needs improvement with Fortinet FortiAuthenticator?
FortiAuthenticator should integrate with other applications. I currently use Google Authenticator and Office Authenticator, and it would be better if FortiAuthenticator could be added to other appl...
What is your primary use case for ManageEngine Password Manager Pro?
As the infrastructure team, we utilize it to store all our service accounts and web account passwords. We use it for every password we require to access as a tool.
What advice do you have for others considering ManageEngine Password Manager Pro?
You don't need a lot of staff to maintain the solution. Five users are maintaining this solution. The tool is easy, stable, and can do a lot more than what we need. Overall, I rate the solution an ...
 

Also Known As

FortiAuthenticator
Password Manager Pro
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Australian Catholic University
Find out what your peers are saying about Fortinet FortiAuthenticator vs. ManageEngine Password Manager Pro and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.