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Fortinet FortiAuthenticator vs SAP Identity Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Omada Identity's high initial cost is offset by reduced maintenance costs, improved security, and process efficiency, but ROI measurement is challenging.
Sentiment score
5.8
Fortinet FortiAuthenticator is valued for breach prevention, offering compliance benefits, though financial returns vary in measurability.
No sentiment score available
 

Customer Service

Sentiment score
6.9
Omada Identity's technical support is praised for responsiveness, but outdated documentation and inconsistent response times pose challenges.
Sentiment score
8.0
Fortinet FortiAuthenticator's customer service is responsive and knowledgeable, but initial support may need escalation for complex issues.
Sentiment score
9.0
SAP Identity Management's support is praised for expertise, but response times vary; direct contact or forums may expedite help.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
At times, some technical staff lack knowledge, which delays issue resolution.
When we send a ticket to Fortinet, they go into research mode as if they are hearing the problem for the first time.
 

Scalability Issues

Sentiment score
7.7
Omada Identity is praised for its scalability in cloud and hybrid environments, despite minor performance and customization feedback.
Sentiment score
7.6
Fortinet FortiAuthenticator is highly scalable, easily expanding users, though minor challenges exist, typically rated 8-9 in scalability.
Sentiment score
6.3
SAP Identity Management's scalability is debated; praised for flexibility but criticized for database maintenance and role optimization challenges.
The scalability of FortiAuthenticator is good, and I would rate it an eight on a scale of one to ten.
 

Stability Issues

Sentiment score
7.6
Omada Identity is stable, with minimal issues, occasional bugs, and high ratings for reliability and performance.
Sentiment score
7.8
Fortinet FortiAuthenticator is highly stable with minor issues under heavy load, praised for integration and reliability.
Sentiment score
6.5
SAP Identity Management is mostly stable; some versions have issues, but recent updates enhance performance and user satisfaction.
 

Room For Improvement

Omada Identity needs UI improvements, better scalability, integration, documentation, and cost-effective upgrades, with enhanced API and automation.
Fortinet FortiAuthenticator needs improved user interface, easier configuration, better integration, increased automation, and enhanced cloud, support, and customization features.
SAP Identity Management needs UI, performance, and compatibility improvements, with better integration, compliance, risk analysis, and pricing enhancements.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
For example, authentication for wireless users expires after 24 hours, requiring re-authentication daily.
I would like to see more integration and inclusion of features for ransomware protection directly within the FortiAuthenticator without requiring additional devices.
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
 

Setup Cost

Omada Identity offers cost-effective on-premises pricing, though cloud options are pricier, with flexible negotiations available for enterprises.
FortiAuthenticator provides cost-effective, flexible licensing with competitive pricing, often cheaper than competitors, despite market-driven price fluctuations.
SAP Identity Management pricing is seen as costly, with value perception affected by inadequate alignment with business requirements.
 

Valuable Features

Omada Identity provides governance, customization, integration, and automation for efficient identity lifecycle management with advanced reporting and strong API connectivity.
Fortinet FortiAuthenticator provides user-friendly authentication, integration with FortiGate, flexible options, and centralized management enhancing security and efficiency.
SAP Identity Management is praised for flexibility, integration, user experience, and suitability for SAP and non-SAP systems.
Technically, the product does everything one would expect from an identity and access management platform.
We use multi-factor authentication for enhancing security.
The most valuable feature I find in FortiAuthenticator is web filtering.
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
User Provisioning Software (3rd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), Customer Identity and Access Management (CIAM) (3rd)
Fortinet FortiAuthenticator
Ranking in Identity Management (IM)
7th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
59
Ranking in other categories
Single Sign-On (SSO) (6th), Authentication Systems (3rd), Multi-Factor Authentication (MFA) (3rd)
SAP Identity Management
Ranking in Identity Management (IM)
15th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
13
Ranking in other categories
User Provisioning Software (8th)
 

Featured Reviews

Pernilla Hulth - PeerSpot reviewer
The interface is easy to use and gives you a solid overview
The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.
Rias_Majeed - PeerSpot reviewer
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
Kiril Petkov - PeerSpot reviewer
Stable, especially if you're an experienced user and is suitable for managing access rights for accounts, process sharing, and file sharing, but it isn't straightforward to use or maintain
I'm not so happy about the features provided by SAP Identity Management, but I'm not sure where the problem lies, if it's a product issue, an issue with its deployment, or both. I find SAP Identity Management complicated to use. Maintaining it is also complex. The solution is integrated with only two core systems, so it's not compatible with all applications in terms of providing single sign-on, which makes no sense to me, so this is another area for improvement in SAP Identity Management. Still, the issue could be with the supplier my company is working with, as that supplier provides consultancy and deployment services. It's a popular, experienced, and well-ranked supplier in the local market. However, it's still not guaranteed that the business requirements have been understood correctly and that the deployment was done properly. What I'd like to see in SAP Identity Management in its next release is a more innovative way to use it for handling all access rights rather than having to use different products.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
8%
Government
7%
Computer Software Company
18%
Government
8%
Financial Services Firm
8%
Comms Service Provider
8%
Manufacturing Company
16%
Computer Software Company
16%
Energy/Utilities Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Omada Identity?
We don't have to go in and do a lot of the work that we did before. It may have saved us somewhere in the range of 10...
What needs improvement with Omada Identity?
There are some technical bits and pieces that we have looked at that could be better. For instance, when you do a rec...
What is your primary use case for Omada Identity?
We wanted a solution that could help us make HR the master of identities. We wanted a solution that could take that d...
What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The cost of FortiAuthenticator is rated high due to market conditions. Nevertheless, I rated its cost an eight on a s...
What needs improvement with Fortinet FortiAuthenticator?
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
What do you like most about SAP Identity Management?
The tool's most valuable features are its access control and approval of access requests. The self-service password r...
What needs improvement with SAP Identity Management?
I have encountered issues with the host authentication feature.
What is your primary use case for SAP Identity Management?
Our clients utilize the tool to automate user provisioning and manage identity, security, and user roles within their...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
FortiAuthenticator
SAP NetWeaver Identity Management, NetWeaver Identity Management
 

Learn More

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Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)
Find out what your peers are saying about Fortinet FortiAuthenticator vs. SAP Identity Management and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.