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reviewer1516392 - PeerSpot reviewer
Consultant at a tech services company with 10,001+ employees
Real User
Supports two-factor authentication, easy to use, but VPN connection needs to be more secure
Pros and Cons
  • "The Fortinet FortiClient is simple to use."
  • "I have yet to find the benefits of the latest upgraded version."

What is our primary use case?

We use FortiClient to connect to our network and to access our internal resources.

What is most valuable?

The Fortinet FortiClient is simple to use.

It is easy to install and it supports two-factor authentication.

It has good reporting. It's user-friendly and has good documentation.

What needs improvement?

We have been facing some issues when we use the web browser to log into the VPN gateway and we use the SSL VPN through the web page and have found that the browser is unstable.

It is difficult to get logs for the client on the firewall.

Technical support can be improved. While they respond quickly they don't resolve the issues quickly.

I have yet to find the benefits of the latest upgraded version.

For how long have I used the solution?

I have been using Fortinet FortiClient for one or two years.

We are using the latest version.

Buyer's Guide
Fortinet FortiClient
December 2024
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What do I think about the stability of the solution?

I find it to be stable, but we want to enhance the VPN connection.

What do I think about the scalability of the solution?

We have not tried to scale it yet.

How are customer service and support?

We have contacted technical support, and they respond very quickly.

There times that they cannot address the issues that have and spend a lot of time trying to support us.

How was the initial setup?

The initial setup is straightforward. It's quite easy to setup.

What's my experience with pricing, setup cost, and licensing?

I don't have the licensing schema for the VPN solution because we just purchased the VPN gateway.

What other advice do I have?

We are evaluating solutions to enhance the protection for the endpoint that has been installed on laptops or PCs, for when they take the laptop or PC out of our office and connected it to the internet.

We want to find a comfortable solution for the ACL or EDR.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1135854 - PeerSpot reviewer
Presales Engineer at soulco
Real User
A solution with fast processing, good reporting, and great stability
Pros and Cons
  • "The solution's most valuable feature is its integration capabilities. The processing is fast and the reporting is also very good."
  • "The pricing of the solution should be less expensive."

What is our primary use case?

We primarily use the solution for remote access.

What is most valuable?

The solution's most valuable feature is its integration capabilities. The processing is fast and the reporting is also very good.

What needs improvement?

The pricing of the solution should be less expensive. 

 It would be nice if you could connect to three or four sites at a time.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The solution is very stable. I can use it up to eight hours a day with no problem.

What do I think about the scalability of the solution?

The scalability could use improvement.

How are customer service and technical support?

The technical support for the solution is great. We had a case previously where the tech team quickly responded to our needs. They're very fast.

What other advice do I have?

We are using the on-premises deployment model.

I would recommend the solution. You can use it anytime, anywhere, even from the beach if you wanted to.

I'd rate the solution eight out of ten. It's very functional.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Fortinet FortiClient
December 2024
Learn what your peers think about Fortinet FortiClient. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Manager IT at OTE
Real User
Easy and useful: A normal user with basic information can easily connect to any environment
Pros and Cons
  • "It is very easy and useful. A normal user with basic information can easily connect to any environment."
  • "Technical support is awful. Their online response time is not prompt. They should not respond after four or five days. Their support guys are not competent enough. Small issues are taking time."

What is our primary use case?

We implement FortiClient software for our VPN users. We have so many important users who connect through the VPN from their offices and home.

We are using the latest version.

How has it helped my organization?

We use it configure the user's gateway and set up authentication through our firewall site. Then, we ask the user to login. Once the authentication get approved, the user will get access to resources. 

What is most valuable?

It is very easy and useful. A normal user with basic information can easily connect to any environment.

For how long have I used the solution?

We have been using the product for many years.

What do I think about the stability of the solution?

It is good.

What do I think about the scalability of the solution?

It is good.

How are customer service and technical support?

Technical support is awful. Their online response time is not prompt. They should not respond after four or five days. Their support guys are not competent enough. Small issues are taking time. They are not quick like Dell EMC or Microsoft on chat. Those companies will log into your environment, look at the issue, and resolve the case.

What's my experience with pricing, setup cost, and licensing?

The price is okay and competitive.

What other advice do I have?

I would recommend FortiClient. This is a really good security product in the market.

They have good products which they are improving.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer955431 - PeerSpot reviewer
Systems Administrator at a international affairs institute with 201-500 employees
Real User
Stable, scalable, and good functionality
Pros and Cons
  • "Overall Fortinet FortiClient has good functionality."
  • "We do not use the solution every day and there are times when the new users have trouble reconnecting. The technology itself works but our users getting adopted to it is a major problem. Having the user adapt to the desktop landing page that it begins on is throwing them off a bit."

What is our primary use case?

I use Fortinet FortiClient for a VPN, endpoint protection, and remote access services.

What is most valuable?

Overall Fortinet FortiClient has good functionality.

What needs improvement?

We do not use the solution every day and there are times when the new users have trouble reconnecting. The technology itself works but our users getting adopted to it is a major problem. Having the user adapt to the desktop landing page that it begins on is throwing them off a bit. 

For how long have I used the solution?

I have been using Fortinet FortiClient for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found Fortinet FortiClient to be scalable.

How are customer service and support?

After everything was implemented, we did not use technical support. We have not needed the support.

How was the initial setup?

The setup takes someone with more experience than I have a while, I imagine it is difficult.

What other advice do I have?

My advice to those wanting to implement this solution is they have to build the infrastructure for Fortinet rather than only do the endpoint by itself. Use the other Fortinet offerings together if you want to benefit the most.

I rate Fortinet FortiClient a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Presales Manager at a tech services company with 11-50 employees
Real User
Very solid and stable with good basic features
Pros and Cons
  • "This is a solid and stable solution."
  • "The documentation could be improved."

What is our primary use case?

We supply FortiClient to our customers. In Croatian terms, we supply mid-size companies although in European terms they are probably relatively small organizations. We are partners with Fortinet and I'm the pre-sales manager. 

What is most valuable?

We use the basic features and they work well. Our customers are generally looking for a solution that works well and they get it with FortiClient. 

What needs improvement?

The documentation of this product could be improved. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

The solution is stable, we currently have about 100 people using it. 

Which solution did I use previously and why did I switch?

We previously worked with Cisco AnyConnect and before that, with Microsoft, all the PPTP. But that was a long time ago. 

How was the initial setup?

The initial setup was straightforward. 

What's my experience with pricing, setup cost, and licensing?

If you ask our customers, they would always want the price to be lower, but I think it's reasonable.

What other advice do I have?

As with every significant installation, you have to plan well and be aware of your needs. A part of that is checking which features are supported and which are not supported.

I rate the solution nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Network Security Engineer at a consumer goods company with 201-500 employees
Real User
Integrates with other solutions, easy to use, and simple installation
Pros and Cons
  • "The most valuable features are malware detection, integrates well with other solutions, and ease of use for all users."
  • "The current version of this solution does not show the malicious websites that have been visited. They should add this to an upcoming release."

What is our primary use case?

We use FortiClient to protect our assets, such as laptops, from network attacks. If we were to get a malicious attack this solution will detect it and block the site that is making the attack.

What is most valuable?

The most valuable features are malware detection, integrates well with other solutions, and ease of use for all users.

What needs improvement?

The current version of this solution does not show the malicious websites that have been visited. They should add this to an upcoming release.

There should be an automatic bootup scan option easily accessible.

For how long have I used the solution?

I have been using this solution for the past six months.

What do I think about the stability of the solution?

FortiClient is reliable and stable.

What do I think about the scalability of the solution?

I have installed this solution on everyone's device in my organization, everyone is using this solution.

How are customer service and technical support?

The technical support is very responsive.

How was the initial setup?

The setup was simple and is easy to implement for many use cases.

What's my experience with pricing, setup cost, and licensing?

The price of the solution depends on the type of firewall you have from FortiGate. I am satisfied with the price of the solution.

What other advice do I have?

I would recommend this solution to others because it is easy to use and it detects threats well.

I rate Fortinet FortiClient an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Network Security Engineer at a consumer goods company with 201-500 employees
Real User
Easy to use, stable, and facilitates working from home
Pros and Cons
  • "This solution makes it easier to work from home."
  • "In the next release, I would like to see an additional layer of security added."

What is our primary use case?

We use FortiClient for users who are working from home. It allows them to connect to the organization's network with the VPN and access the server.

How has it helped my organization?

This solution makes it easier to work from home.

What is most valuable?

The most valuable features are the dynamic connectors, the ability to log into the Linux server, and the automatic linking of the FortiGate web filter.

This product is easy to use. 

What needs improvement?

I am troubleshooting some errors that I have had with the VPN and they are difficult to resolve.

In the next release, I would like to see an additional layer of security added.

For how long have I used the solution?

We have been using Fortinet FortiClient within the past year.

What do I think about the stability of the solution?

This is a really reliable product.

What do I think about the scalability of the solution?

This solution is scalable and I have tried expanding its use. We currently have about 250 users because of the coronavirus restrictions, and we plan to increase our usage.

How was the initial setup?

It is easy to deploy FortiClient.

What's my experience with pricing, setup cost, and licensing?

The pricing is good and licensing is paid on a yearly basis.

Licensing for FortiClient is included with the VPN and the FortiGate firewall. If we pay for the yearly package that includes the FortiGate firewall, then the FortiClient VPN license is included with it.

What other advice do I have?

In summary, this is a good product and I can recommend it to others.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user873078 - PeerSpot reviewer
IT Support with 51-200 employees
Real User
Good signatures and protection but the management system changes are unfavorable
Pros and Cons
  • "FortiClient has good signatures, good protection and, up until recently, it integrated really well with our firewall."

    What is our primary use case?

    We're using it for anti-virus, and its performance is okay.

    How has it helped my organization?

    Its benefit is that it provides virus protection.

    What is most valuable?

    FortiClient has good signatures, good protection and, up until recently, it integrated really well with our firewall.

    What needs improvement?

    I'm hoping they change the management system. The management is no longer applicable for us, so I want that to go back to the way it was.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    The stability is excellent.

    What do I think about the scalability of the solution?

    It is definitely scalable.

    How is customer service and technical support?

    I haven't used tech support.

    How was the initial setup?

    The initial setup was straightforward.

    What other advice do I have?

    Our most important criteria when selecting a vendor are going to be price and manageability.

    I would rate this solution as a seven because it worked fine, but things changed.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Fortinet FortiClient Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2024
    Buyer's Guide
    Download our free Fortinet FortiClient Report and get advice and tips from experienced pros sharing their opinions.