We primarily use the solution for the VPN.
Senior Network Engineer at a manufacturing company with 11-50 employees
Helpful support, good reliability, and offers great VPN capabilities
Pros and Cons
- "It's very stable."
- "We'd like to see a deployment wizard to help implementation become streamlined."
What is our primary use case?
What is most valuable?
The VPN capabilities are good.
It's very stable.
It can scale well.
Techical support has been helpful.
What needs improvement?
We'd like to have a guided config process. We'd like it so that, when you want to configure something or allow new segments or servers, you launch a wizard, which will guide you on how to configure it.
We'd also like to see a deployment wizard to help implementation become streamlined.
For how long have I used the solution?
I've used the solution for four years.
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Fortinet FortiClient
December 2024
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What do I think about the stability of the solution?
The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. I'd rate the stability five out of five.
What do I think about the scalability of the solution?
We have about 300 people using the solution right now.
The scaling is pretty good. I would rate it four out of five in terms of its scaling capabilities.
How are customer service and support?
I've had a positive experience with technical support. They are very good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
I was in the company when they were refreshing the hardware. I handled the setup. It's not very straightforward in that there are many steps involved. You have to define the separate routing and then deal with the portal for separate applications, and then have a policy for that. It took one or two days to do the deployment.
We only need two people to maintain the solution internally.
What about the implementation team?
We had the help of a consultant, a reseller.
Which other solutions did I evaluate?
We may have compared this solution to Check Point. We found Fortinet to be simpler and had better compatibility.
What other advice do I have?
We are customers and end-users.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Information Security Consultant at Future Telecom
An advanced all-in-one solution with easy-to-use interface and analytics reporting
Pros and Cons
- "It has a very easy-to-use interface. It has ease of management, and all the modules are there. SKUs are also easily identifiable. Whatever is required in the firewall is already there in it. It's very advanced, and analytics reporting is very good. They also have cloud reporting. You get all the services that are available for your device in the cloud. You just have to subscribe. It's very easy. There's a lot of demand for this solution because it's an all-in-one solution. The throughput is very high."
- "The only thing that is lacking in this product is the support. Their support can be improved."
What is our primary use case?
There are multiple use cases for different customers.
What is most valuable?
It has a very easy-to-use interface. It has ease of management, and all the modules are there. SKUs are also easily identifiable.
Whatever is required in the firewall is already there in it. It's very advanced, and analytics reporting is very good. They also have cloud reporting. You get all the services that are available for your device in the cloud. You just have to subscribe. It's very easy.
There's a lot of demand for this solution because it's an all-in-one solution. The throughput is very high.
What needs improvement?
The only thing that is lacking in this product is the support. Their support can be improved.
For how long have I used the solution?
I have been using Fortinet FortiClient for almost ten years.
What do I think about the stability of the solution?
The stability of Fortinet FortiClient is very good.
What do I think about the scalability of the solution?
The scalability of Fortinet FortiClient is very good. In my organization, around 300 people are using it. We also have mobile users who are connecting over 4G technology or, basically, over wireless technology to the devices and resources on the internal network. It's pretty good and robust.
It integrates very well into any IT infrastructure. They've come up with a lot of tools or different service modules that are able to talk to other technologies. So, you have an open architecture where they get a lot of information or security feeds from different providers. That's how they make their product more robust and scalable.
How are customer service and technical support?
Their support is very bad. The product is good, but the support is very bad. Their support should be on par with the product.
They are too lazy to answer the calls, They do not take the calls immediately. Even if you have subscribed for 24/7, 365 days support, they will give you a call only after 24 to 48 hours. There is a lag in their response time.
How was the initial setup?
The initial setup was straightforward. It is very easy to set up. Even a person who does not know anything about firewalls will be able to set it up.
Deployment depends upon the strategy the customer requires. The setup can be complicated, but usually, it is straightforward. The implementation of a FortiGate firewall, usually, does not take more than three days. If you ensure that all the security policies are there and everything is there, it usually takes three days.
What's my experience with pricing, setup cost, and licensing?
The cost per port is very less as compared to the other technologies.
Which other solutions did I evaluate?
I have deployed FortiGate's FortiAnalyzer, FortiMail for a lot of customers to replace their existing legacy-based firewalls such as Cisco ASA or Cisco PIX, SonicWall, FiberHome, Sophos, etc. We are replacing these technologies with FortiGate.
What other advice do I have?
If you want to know the product, or if you do not want to rely on the support, then you have to master the product. Basically, you should know in and out of the product, and you should have extensive knowledge about it. You'll get that knowledge only by working, provided you have the right tools to understand. I learned this tool by using it and going through the knowledge base. They have a knowledge base website, which has almost everything. You just need to apply a little bit of logic to understand what it is. I did not use technical support for help.
We don't require anything extra because it has everything that is needed for current infrastructures. Whether it is the cloud infrastructure or the on-premises infrastructure, they have got everything inside it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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Fortinet FortiClient
December 2024
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824,067 professionals have used our research since 2012.
Technical Director at Kaldera Ltd
Provides helpful filtering and authentication for remote sites with deployed firewalls
Pros and Cons
- "For our clients with remote sites and deployed firewalls, the filtering and authentication features are very helpful."
- "The filtering process could be improved."
What is our primary use case?
We are resellers. The solution is deployed on-premises.
Less than 50 people use this solution in my company.
What is most valuable?
For our clients with remote sites and deployed firewalls, the filtering and authentication features are very helpful.
What needs improvement?
With more features, the solution would be more independent from the firewall because some sites don't require a firewall to be installed. FortiClient could be more centralized. The filtering process could be improved.
For how long have I used the solution?
I have used Fortinet for more than five years.
What do I think about the stability of the solution?
We haven't had any issues with the stability.
What do I think about the scalability of the solution?
It's scalable.
How was the initial setup?
The setup is straightforward.
Which other solutions did I evaluate?
We compared FortiClient with Sophos, but we already had FortiGate deployed on those sites, so we went with FortiClient.
What other advice do I have?
I would rate this solution eight out of ten.
I would recommend this solution to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
System Engeneer at Inatum
Easy to use, simple configuration, but stable need improvement
Pros and Cons
- "The most valuable features of Fortinet FortiClient are ease of use and simple configuration."
- "Fortinet FortiClient could improve the connection because sometimes it drops."
What is our primary use case?
I use Fortinet FortiClient to protect my connection to my company. It is a VPN.
What is most valuable?
The most valuable features of Fortinet FortiClient are ease of use and simple configuration.
What needs improvement?
Fortinet FortiClient could improve the connection because sometimes it drops.
For how long have I used the solution?
I have been using Fortinet FortiClient for approximately one year.
What do I think about the stability of the solution?
Fortinet FortiClient could improve the stability.
What do I think about the scalability of the solution?
We have approximately 800 people using Fortinet FrotiClient in my company.
How are customer service and support?
I have not used the support from Fortinet FortiClient.
Which solution did I use previously and why did I switch?
I previously used Pulse Connect Secure and it was more stable than Fortinet FortiClient.
What other advice do I have?
I rate Fortinet FortiClient a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Development Manager at a tech services company with 1-10 employees
Simple to use, simple to download, and reliable
Pros and Cons
- "It is very simple to use. I've used some of the others in the past, such as Cisco AnyConnect, which was a nightmare. I've used a couple of others, but FortiClient is very simple to use."
- "With the lower-end licenses, it tends to kick you out after eight hours. There is a function where it automatically kicks you out after eight hours. They could improve that and not kick you out after eight hours. Other than that, it is already pretty good."
What is our primary use case?
We use Fortinet FortiClient as our VPN client. We have about 50 users.
What is most valuable?
It is very simple to use. I've used some of the others in the past, such as Cisco AnyConnect, which was a nightmare. I've used a couple of others, but FortiClient is very simple to use.
What needs improvement?
With the lower-end licenses, it tends to kick you out after eight hours. There is a function where it automatically kicks you out after eight hours. They could improve that and not kick you out after eight hours. Other than that, it is already pretty good.
For how long have I used the solution?
I have been using this solution for two and a half years.
What do I think about the stability of the solution?
It is reliable.
How are customer service and support?
Their support is very good.
How was the initial setup?
It is easy to set up. You just download the client, and then you put your details in, and it takes you in.
What other advice do I have?
It is a good solution, and we don't have any plans to switch to another solution. It is simple to use, simple to download, and reliable. It is the best VPN client I've used.
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner, Reseller
Senior data engineer at Tiger Analytics
Fast connection, with no lag or interruptions
Pros and Cons
- "The connection speed is fast. I can connect quickly at any time, and there are never any interruptions to the FortiClient connection. I could easily code into the client's server with that connection, with no lag."
- "I would like Fortinet to improve FortiClient's compatibility with macOS."
What is our primary use case?
We have more than 1200 users.
What is most valuable?
The connection speed is fast. I can connect quickly at any time, and there are never any interruptions to the FortiClient connection. I could easily code into the client's server with that connection, with no lag.
What needs improvement?
I would like Fortinet to improve FortiClient's compatibility with macOS.
For how long have I used the solution?
I've used FortiClient for more than a year.
What do I think about the stability of the solution?
FortiClient is stable.
How was the initial setup?
The setup was managed by the infrastructure team. They just sent me a laptop with FortiClient already installed.
What other advice do I have?
I rate FortiNet FortiClient eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at Mar Consulting Services
Single point of management solution
Pros and Cons
- "The most valuable feature is the single pane of glass, single point of management."
- "One area that could be improved is cost, but you've got to pay for what you get."
What is our primary use case?
Our primary use case is when we've set up a Forti VPN or a IPsec VPN Full Mesh of 18 different locations on our FortiGates. It goes hand in hand with the FortiAPs as well.
What is most valuable?
The most valuable feature is the single pane of glass, single point of management.
What needs improvement?
One area that could be improved is cost, but you've got to pay for what you get.
What do I think about the stability of the solution?
The stability of the solution is very good.
What do I think about the scalability of the solution?
Scalability of the solution is very good.
How are customer service and support?
The tech support with Fortinet is phenomenal.
How was the initial setup?
The initial setup is very straightforward.
What was our ROI?
Return On Investments for the solution would be about a 4 out of 5.We've set up Full Mesh and then we piggybacked on the ability to print anywhere. We have networked our phone systems together so that we can dial any of our locations on a four-digit dial, versus having to dial the 10-digit phone numbers. It's quick, it's easy, and a lot better for the staff.
What other advice do I have?
The biggest lesson I've learned with this solution is just keep the documentation up to date.
I would give this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Stable, scalable and more cost efficient than Cisco
Pros and Cons
- "The stability is pretty good."
- "There should be more frequent releases or updates."
What is most valuable?
Fortinet FortiClient supports SSL VPN.
What needs improvement?
Not too many releases have been made. The latest concerned version seven. The one before it, six, was around for a long time. From the client's perspective, there has not been released anything which fully stacks up against Cisco. There should be more frequent releases or updates.
The solution can initially be a pain for new users and may take around two weeks for one to properly familiarize himself with it.
What do I think about the stability of the solution?
The stability is pretty good.
What do I think about the scalability of the solution?
The scalability is pretty good.
How are customer service and support?
I cannot comment on tech support as I have not had dealings with it.
How was the initial setup?
The initial setup is pretty straightforward, since even Cisco can use a called SDM when it comes to FortiGate supporting a web interface. However, FortiGate is more convenient in some cases.
In certain scenarios we would simply deploy FortiGate VPN, which we find to be comparatively more convenient, simple and stable than Cisco. I am talking about the FortiClient.
The solution may take new engineers some time to familiarize themselves with it, but it is, fortunately, close to Cisco in its concept. This means that if one has a background with Cisco, he can easily adopt all the functions and configuration procedures to the solution, including the command line from the FortiGate scenario.
The solution can initially be a pain for new users and may take around two weeks for one to properly familiarize himself with it. At this point, one can quickly understand the entire procedure.
What's my experience with pricing, setup cost, and licensing?
The solution is more cost efficient than Cisco, as FortiGate tends not to charge for the client license, which allows one to make free use of whatever is supported on the device.
Which other solutions did I evaluate?
Not too many releases have been made. The latest involved version seven and the one before it, six, was around for a long time. From the client's perspective, there has not been released anything which fully stacks up against Cisco. There should be more frequent releases or updates.
The initial setup is pretty straightforward, since even Cisco can use a called SDM when it comes to FortiGate supporting a web interface. However, FortiGate is more convenient in some cases.
In certain scenarios we would simply deploy FortiGate VPN, which we find to be comparatively more convenient, simple and stable than Cisco. I am talking about the FortiClient. It is also more cost efficient, as FortiGate tends not to charge for the client license, which allows one to make free use of whatever is supported on the device.
The solution may take new engineers some time to familiarize themselves with it, but it is, fortunately, close to Cisco in its concept. This means that if one has a background with Cisco, he can easily adopt all the functions and configuration procedures to the solution, including the command line from the FortiGate scenario.
I would recommend the solution to others, even when it comes to my friend, who has a small business, for which FortiGate compares more favorably than that of Cisco. If having a fancy system is not important to the person, but he is simply looking for a workable and stable solution, then FortiGate is the way to go.
What other advice do I have?
I would recommend the solution to others, even when it comes to my friend, who has a small business, for which FortiGate compares more favorably than that of Cisco. If having a fancy system is not important to the person, but he is simply looking for a workable and stable solution, then FortiGate is the way to go.
I rate Fortinet FortiClient as a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: December 2024
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