What is our primary use case?
I need the FortiClient to connect to the remote sites as I'm a network engineer. With FortiClient, I'm setting the network devices on the remote sites.
In general, it's only used for VPN. I don't use all the functionality and features of FortiClient. I know that it has more features such as endpoint control and secure endpoint modules, however, if anything, I'm using the VPN module only.
What is most valuable?
In my opinion, it's easy to use. It's got a very friendly user interface. The GUI is great. I can see my actual list of VPN connections. There's a feature to save the login password to set the type of the VPN (like IPsec VPN, SSL VPN, and so on). It's enough for me in terms of features.
It is stable.
What needs improvement?
We would like Fortinet to add the function or the possibility to use all FortiClient features for free.
It has enough features in general for our usage requirements. It doesn't need anything more.
For how long have I used the solution?
I've used the solution for more than two years.
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What do I think about the stability of the solution?
The solution is stable and reliable. I would rate it a five out of five. There are no bugs or glitches. It doesn't crash. It doesn't freeze.
What do I think about the scalability of the solution?
We don't need to scale the solution.
In my company, we have other network engineers who also are connecting to the remote site using the FortiClient VPN. There are three people using it directly.
We've never explored increasing usage.
How are customer service and support?
I've only connected with local Fortinet engineers. I haven't directly reached out to Fortinet's engineers at its central location. We don't really ask for or need assistance.
Which solution did I use previously and why did I switch?
I've previously used Palo Alto.
How was the initial setup?
Two people participated in the deployment and three people handle any daily work and maintenance.
We are network engineers and found the process to be very simple and straightforward.
I can't recall how long it took to have everything set up and deployed. It wasn't that long.
What about the implementation team?
We handled the deployment ourselves.
All of us are very skilled in deploying. Some of us also have the certificate for NSE 4.
What's my experience with pricing, setup cost, and licensing?
Our company isn't planning to buy the full version as it's not needed now.
What other advice do I have?
We are resellers of Fortinet products. However, we've only resold FortiGate products, not FortiClient.
The FortiClient VPN is deployed on the machines in Windows. I'm not sure which version we're using.
I'd rate the solution ten out of ten. So far, everything has been good. It's a great way to connect remotely; people should use it for that. I'd recommend people use it.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller