I use FortiClient to connect my home office to the company.
Systems Engineering Specialist at ATECH – NEGÓCIOS EM TECNOLOGIA S/A
Fast and safe security solution
Pros and Cons
- "FortiClient's most valuable features are that it's fast and safe."
- "We've had some problems with having to remove the current version and either reinstalling an old version or updating to the new one."
What is our primary use case?
What is most valuable?
FortiClient's most valuable features are that it's fast and safe.
What needs improvement?
We've had some problems with having to remove the current version and either reinstalling an old version or updating to the new one.
For how long have I used the solution?
I've been using Fortinet FortiClient for four to five years.
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Fortinet FortiClient
December 2024
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Which solution did I use previously and why did I switch?
Previously, I used Check Point but switched to FortiClient as it's much cheaper.
How was the initial setup?
The initial setup was easy.
What other advice do I have?
I would give FortiClient a rating of nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Information Technology at a real estate/law firm with 201-500 employees
Competitive pricing, centralized console, and useful Fortinet fabric to secure and track the movement of data through our network
Pros and Cons
- "Having a centralized console is a valuable feature. The Fortinet fabric is also very valuable where all different pieces talk together to secure our network and track the North, South, East, and West movement of files and data through our network."
- "Its stability can be improved. It is not as reliable as I would like it to be. There are times when things don't work quite right. Our biggest pain point is not related to Fortinet FortiClient and the whole scheme of things. It is related to one of the additional services called FortiGuard. They are the arm that does all of the updates to definitions, keeps all the signatures updated, and responds to new threats and whatnot. What we have found is that they react quickly, but sometimes their solutions aren't compatible with all of the components of the Fortinet security suite, specifically around FortiSandbox."
What is our primary use case?
We use it for securing all of our endpoints as they move behind our firewall and outside our firewall or in and out of our network. We are using its latest version.
What is most valuable?
Having a centralized console is a valuable feature. The Fortinet fabric is also very valuable where all different pieces talk together to secure our network and track the North, South, East, and West movement of files and data through our network.
What needs improvement?
Its stability can be improved. It is not as reliable as I would like it to be. There are times when things don't work quite right.
Our biggest pain point is not related to Fortinet FortiClient and the whole scheme of things. It is related to one of the additional services called FortiGuard. They are the arm that does all of the updates to definitions, keeps all the signatures updated, and responds to new threats and whatnot. What we have found is that they react quickly, but sometimes their solutions aren't compatible with all of the components of the Fortinet security suite, specifically around FortiSandbox.
For how long have I used the solution?
I have been using this solution for about eight months.
What do I think about the stability of the solution?
It is not as reliable as I would like. Its reliability is around 95%. There are times when things don't work quite right.
What do I think about the scalability of the solution?
We're a relatively small company, and we haven't expanded really large. We're in the 500 or less range, and it works fine for our environment. I don't know how scalable it is. We will continue to use it in the foreseeable future.
How are customer service and technical support?
They have been responsive. Sometimes, it takes them a little while to understand what the issues are. Fortinet right now has a little bit of growing pain. They have acquired a lot of different technologies over the last 18 months, and it hasn't been an absolutely smooth integration between all of those different products, support infrastructures, and developers.
How was the initial setup?
Its deployment was complex and drawn out. It took a long time.
What's my experience with pricing, setup cost, and licensing?
Its pricing is good. One thing that has always attracted us to the Fortinet range of products is that their pricing is very competitive.
Our particular licensing is on a yearly basis. However, as part of this project, we did pre-purchase three years of maintenance and support at a fairly significant discount.
What other advice do I have?
I would recommend this solution. They are developing more EDP as it comes out, and they are staying on track with their development side and current trends.
I would recommend others to talk to Fortinet Professional Services before using a local professional. What we found as part of our long implementation was that the local professionals generally have a very good grasp of one area but not in bringing the fabric together, where you have the EMS, Folder Manager, Sandbox, all the firewalls, and other things coming together. There may be some out there who are good at it, but we ran into a number that didn't have a grasp across the whole thing, and we ended up talking directly to Fortinet Professional Services.
I would rate Fortinet FortiClient an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Fortinet FortiClient
December 2024
Learn what your peers think about Fortinet FortiClient. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
ICT Officer at a non-profit with 5,001-10,000 employees
Targets all the vulnerabilities on the system, such as windows updates and application updates
Pros and Cons
- "The solution is very scalable. It just depends on the number of licenses an organization has. The enterprise management console is related to the number of clients, and the client interface itself is free to download."
- "Initially, the support was very poor. It is getting better, but they should continue to improve this."
What is our primary use case?
We use the solution as an antivirus.
What is most valuable?
It is basically an anti-virus solution, but it is also very useful in that it tends to target all the vulnerabilities on the system, such as windows updates and application updates. Primarily it is used for Adobe related products and other applications.
What needs improvement?
Initially, the support was very poor. It is getting better, but they should continue to improve this.
Currently, we are having issues where the antivirus is blocking an item, but it is almost impossible to disable the antivirus. If the user wants to lift these priveledges they can't. Some options are not changeable. You cannot switch off a blockage even temporarily. I understand why it is like that, but I would like to give less control to these important processes because right now it is very complicated to turn off the protection even for testing purposes.
For how long have I used the solution?
I've been using the solution for four years.
What do I think about the stability of the solution?
The solution is perfectly stable.
What do I think about the scalability of the solution?
The solution is very scalable. It just depends on the number of licenses an organization has. The enterprise management console is related to the number of clients, and the client interface itself is free to download. The upgrade of the enterprise license is dated, however. Currently, we have 100 licenses.
Which solution did I use previously and why did I switch?
Previously we used Symantec's End Point protection. Forticlient is easier in that it is less demanding on our organization's hardware resources.
We previously used ESET also.
How was the initial setup?
The initial set up is now straightforward. Previously, about three years ago, I needed to take instructions from the web on how to download this enterprise solution in order to find out how to implement it. Now it's much better.
Currently, we are considering the license extension and that seems straightforward.
You only need two people for maintenance once it is deployed.
Which other solutions did I evaluate?
We have previously used Symantec and ESET. I have not considered evaluating other options, but I update the information on the previous options I have used, and I'm following the latest trends.
What other advice do I have?
The functionality of the solution is pretty good. I think with every version the solution gets dramatically better.
I would rate the solution eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Network Specialist & Project Manager at Elmec Informatica Spa
Offers excellent scalability and flexible licensing options
Pros and Cons
- "What I find valuable in FortiClient is its patch management capabilities, allowing remote updates efficiently."
- "One area for improvement in FortiClient is the speed of connectivity."
What is our primary use case?
I use Fortinet FortiClient across various scenarios to enhance security.
What is most valuable?
What I find valuable in FortiClient is its patch management capabilities, allowing remote updates efficiently. Additionally, the integration with FortiNAC and FortiGate servers is advantageous for a holistic security approach. The suite's ability to log and report information is user-friendly and effective.
What needs improvement?
One area for improvement in FortiClient is the speed of connectivity.
For how long have I used the solution?
I have been using Fortinet FortiClient for ten years.
What do I think about the scalability of the solution?
Fortinet FortiClient is highly scalable. It can easily handle a significant increase in users, and the scalability is practically seamless. In my company, we currently have around 10,000 users.
How was the initial setup?
Setting up Fortinet FortiClient is straightforward and user-friendly. The app is easily accessible online, and configuring it is a breeze. For enterprise use, FortiManager streamlines infrastructure management with intuitive blade screens. Deployment involves parallel migration, allowing testing of functionalities before a full transition. The process is efficient, and even for firewall installations, it is manageable with minimal disruption.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiClient offers a free version, especially if you only need the VPN service. However, licenses are required for additional features. If you want to use endpoint services for network perimeter control or implement OTP, there are specific licenses for those. The free solution covers basic needs, while licenses are needed for advanced functionalities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Analyst at Altron
A very stable solution with room for expansion in its functionality
Pros and Cons
- "The setup for FortiClient is really straightforward."
- "As far as I can tell, the solution only has one single function, so they could expand its functionality."
What is our primary use case?
We use the solution internally when we need to access something on the network and we are not at the office.
What needs improvement?
As far as I can tell, the solution only has one single function, so they could expand its functionality.
For how long have I used the solution?
My company has been using FortiClient for the last few years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
There are currently about 800-900 employees using this solution at my company.
Which solution did I use previously and why did I switch?
Previously we just used a normal built-in Windows Defender and McAfee, but we don't use them anymore.
How was the initial setup?
The setup for FortiClient is really straightforward.
What about the implementation team?
We implemented it in-house and it only took a few minutes.
What other advice do I have?
The product works fine and I have never had any problems with it.
I would rate this solution as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Executive Officer at Clemtech LLC
Good support and great stability for secure VPN connectivity
Pros and Cons
- "The solution offers great stability."
- "The solution should have faster turnaround when it comes to new technology."
What is our primary use case?
We use the solution for operational technology and remote maintenance and monitoring.
What is most valuable?
Our typical customer is interested in VPN extension and a zero trust process.
What needs improvement?
The solution should have faster turnaround when it comes to new technology. I'm speaking of next generation technology. For instance, they have a laboratory for investigating new technologies and I work with them towards the goal of releasing these to the industry a bit faster to allow us to start planning.
For how long have I used the solution?
I have been working with Fortinet FortiClient for around two years.
What do I think about the stability of the solution?
The solution offers great stability. Of course, the way we're connecting it relies on the network, but they offer other solutions to help with the stability besides the Network.
What do I think about the scalability of the solution?
The solution can be scaled to Class A.
How are customer service and support?
Their support is very good. I actually had a briefing with them today concerning a very large government project that I'm working on and feel their technical support to be very good.
How was the initial setup?
I would say that the setup and initiation of all the VPN types is pretty simple. The setup depends on what the solution is. They have straightforward solutions for which they had to test a lot of support for matching purposes.
What's my experience with pricing, setup cost, and licensing?
The licensing fee varies with what one is trying to accomplish. It can range from being free to costing several hundred thousand dollars per year.
What other advice do I have?
For one looking for a secure virtual private network that maintains connectivity and has future development for next generations of VPN, the solution is a good place to start.
I rate Fortinet FortiClient as a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Network & Security Solution Architect Consultant at Corenet Inc
Provides good endpoint security at low price
Pros and Cons
- "It is a feature-rich product that is easy to use and install without sacrificing security."
- "Technical support needs to determine priority level based on the cases rather than the support package bundle."
What is our primary use case?
I am a senior Network and Security Solution architect and having certifications, like JNCIE-SP, JNCIP-Sec, JNCDA, Fortinet certified, Sophos Certified Engineer, and certified in ethical hacking v10. with hands-on experience of Tele 3G, 4G, Metro Ethernet, IGW, and large Data Center Design. my primary focus is to recommend cost-effective solutions, to save End customer CAPEX & OPEX.
How has it helped my organization?
Comprehensive protection and user visibility when using FortiGate Firewall with FortiClient.
What is most valuable?
Right now, my opinion is that FortiClient is very inexpensive for what it is. They have a very feature-rich product available in the UTP (Unified Threat Protection) bundle when compared to what other vendors offered Endpoint. Other vendors sell different parts of their security solutions in different pieces, but Fortinet sells all the features like a unified solution in one UTP bundle. For example, they included limited WAF (Web Application Firewall) features, load balancing, SD Wan (a very important feature), cloud sandbox, antivirus, anti-spam, web filtering, IPS protection, and Remote VPN including SSL VPN. All of this is included in the one UTM bundle.
If we compare with other products like Cisco, Juniper, Sophos, and Palo Alto, those companies require separate purchases for all the different features. So this is why I consider Fortinet very inexpensive. But it is also not a sacrifice because even with low cost for what you get, their security rating is very high. Many customers right now in the situation caused by the pandemic are having budget issues. These companies have lower budgets right now and they have to be aware of the value. They still have the same security need and they want a very feature-rich solution. Fortinet fits in their budget and that is why customers prefer to buying Fortinet as compared to other solutions.
What needs improvement?
The improvement required for Fortinet is that they must increase RAM in low-end Firewalls. because low-end Firewalls come with very low RAM, due to low RAM users faced performance issues when increase user traffic, that can cause performance issues. even we know other vendors are using a minimum of 04 GB RAM. But Fortinet for their low-end entry-level box is using only one/two GB RAM. That is very low and can be a performance issue.
If we compare the performance based on their datasheet, it does not really meet the full requirements. For example, if we are using the FG-60F Network Security Firewall 10xGE, the throughput is 10 gigs. But the memory is two GB. Two GB of memory is too low to handle the throughput. So they should increase the memory in the box. Fortinet can gain end customer confidence.
For how long have I used the solution?
I have been working with Fortinet products and FortiClient for five years.
What do I think about the stability of the solution?
FortiClient is stable as per my experience with multiple clients. Right now, we have installed the FortiClient internally as well. It is protecting our network as well so we are not only resellers. We do not experience any issues with the endpoint security.
How are customer service and technical support?
Fortinet technical support requires a little bit of effort to improve their services. The level of services is based on the customer's purchased support bundle. So if a customer purchases a 360 support bundle, then the customer can contact directly at a higher level with the technical support team. But if the customer purchases the normal 24/7 bundle and they try to open a ticket and make a case for service — either on a call or using the websites — your customer can open only a maximum P3 (Third Priority) level case. This is a low level of priority and it is not suitable for more serious problems. My experience with Cisco and Juniper is different. Those companies have an excellent way of dealing with support cases and they are very skilled. A customer can open a P1 case via phone immediately. With Fortinet, if you want to open a P1 case, you can not do it that way with a standard support package. Support for FortiClient needs to be more in line with the severity of the case.
Which solution did I use previously and why did I switch?
I previously worked with Kaspersky and Sophos Intercept X products. I used both as endpoint security.
The main difference is the advantage of FortiClient in CAPEX cost and feature-richness.
One problem I faced was when a customer went to renew FortiClient for their second Year, in Fortinet SKU is the same as a new purchase.
even other venders having renewed SKU for next year.
The case was really more like an upgrade than an initial purchase and should have been somehow included as a bundle. If we compare that with Intercept X and Kaspersky, those companies give the option to renew in similar cases and the renewal pricing is very low compared to the initial cost. It is maybe a place where the Fortinet pricing structure could be modified to appear more competitive.
How was the initial setup?
As per my experience, Fortinet has the simplest way of making deployments compared to other products and companies like Sophos. It is very simple and predictable. Just follow the simple steps and — one, two, three — the firewall is ready to deploy. So you do not need to get more experience and you do not need to study up too much documentation or courses to determine how to configure it. All the information you need is available for free. The customer does not need a technical expert to configure and operate Fortinet products. But if the customer wants to configure competing products like Juniper, Cisco, Palo Alto, and Sophos, they need the technical knowledge to configure the products to achieve proper functionality.
FortiClient is very simple and user-friendly. The GUI is very user friendly and it is the simplest GUI compared to other vendor products. This is another plus point for Fortinet.
What's my experience with pricing, setup cost, and licensing?
Clients need not only to look at the price of the product as a bottom line. Some products offer more as a package, as Fortinet does in this case. Some customers see only dollar signs when there is more to evaluating the value of a product offering than the only cost.
What other advice do I have?
My advice to Fortinet is that they should make a change to FortiClient pricing. They should have a renewal price that is lower than the new purchase price. They should include the price bundle as a renewal price, like say you were purchasing UTM (Unified Threat Management) next year for support. They should include a renewal process in their pricing scheme, and not just treat all purchasing as a new contract.
On a scale from one to ten where one is the worst and ten is the best, I would rate FortiClient as an eight-out-of-ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Consultant at a wholesaler/distributor with 10,001+ employees
Straightforward installation, but better interprocess and real-time memory visibility are needed
Pros and Cons
- "From an application perspective, this solution is stable."
- "The memory check needs to be improved, giving better visibility into the run-time memory."
What is our primary use case?
Our primary use case for this solution is endpoint synchronization.
I deal with all of the security vendors, and this is one of the products that I have experience with. The deployment is on-premises and is used in conjunction with our firewall.
What is most valuable?
From an application perspective, this solution is stable.
What needs improvement?
I feel that this product is more to bolster their marketing, rather than its use for actual synchronization.
This solution is not able to deliver interprocess visibility when it comes to the endpoint, and this is something that needs to be done. Other solutions, such as Carbon Black, are able to do this.
The memory check needs to be improved, giving better visibility into the run-time memory.
The anti-exploitation engine needs enhancement. When it comes to Windows processes and protocols, they need to be included in a more effective way. As it is now, they simply have a checkmark beside it. They have visibility of the protocol, for Windows and the operating system communication, but they are not offering the same level as other solutions, such as Sophos, when it comes to the endpoint.
The level of data protection provided by this system is inconsistent.
For how long have I used the solution?
I have been using this solution for about a year.
What do I think about the stability of the solution?
With respect to application stability, this is a stable solution. However, it is not consistent with respect to data protection.
What do I think about the scalability of the solution?
While I have not tested the scalability to this point, my understanding is that this is a highly scalable solution. The biggest issue in this regard is on the accounting side, for the licensing.
Which solution did I use previously and why did I switch?
I have worked with, and am familiar with many security solutions. These include Palo Alto, Fortinet, Malwarebytes, Sophos, and Carbon Black.
How was the initial setup?
The initial setup of this solution is straightforward.
What about the implementation team?
I am the system integrator, and I handled the deployment of this solution.
What's my experience with pricing, setup cost, and licensing?
Fortinet requires you to buy a lot of product in order for you to have proper protection.
What other advice do I have?
When it comes to Fortinet, the users are not a big fan of their current model. Bit by bit, they pull you into to buying the entire security fabric. You have to buy a lot of product, and a lot of licenses, to enable all of the features which will help you to secure your environment. This is unlike other solutions, where you have the ability to buy a particular product and it will do its job from the start to the end.
I'm thinking that they are trying to move to the McAfee model, where everything is a separate license that needs to be added. You have to buy a lot of product to get the perfect solution.
For me, the suitability of a solution often comes down to the price. Nobody is going to complain about the installation. I will design the solution and it will be the most secure solution, ever.
I would rate this solution a four out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: December 2024
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