We are using the solution completely for VPN purposes. We have infrastructure VPNs, and our clients are completely relying on FortiClient.
Assistant Manager-Networks at Amrita
User friendly and easy to set up with a great split tunneling feature
Pros and Cons
- "You can scale the product."
- "FortiClient is not great in Linux."
What is our primary use case?
How has it helped my organization?
We are providing SSL VPNs with separate IDs for all the clients. With the FortiClient software, they can use our service even from home, with all kinds of solutions - like public VDA. They can access the VDA from their home with FortiClient. They just need to connect to the solution and be directly accessible to this local VDA service.
What is most valuable?
It's a completely user-friendly solution for any kind of platform, including Linux, Windows, Mac, et cetera. Our clients rely entirely on FortiClient.
It has a great split tunneling feature. The split tunneling feature is good in cases when we want to browse the internet through the ISP connection without going through our organization. It's for the client to browse the internet without going through our organization. The remaining traffic will go through a web firewall, and only the public features will go through their ISP.
The solution is stable.
You can scale the product.
The solution is easy to set up, deploys quickly, and doesn't take too many people in terms of handling the setup.
Technical support is good.
It works well with other Fortinet products.
What needs improvement?
FortiClient is not great in Linux. Our clients report issues from some of their Linux versions where FortiClient has some issues. In Windows, it is perfectly fine. In Mac OS also, it is excellent; however, in Linux, it is somewhat tough to handle.
We would like to see user-based authentication. It is already there. However, we are not able to save profiles completely in many of the releases. We will need to type these user-based things again and again on each connection fail. Therefore, once it gets connected, it is not completely up. We need to connect again after a session time-out.
Buyer's Guide
Fortinet FortiClient
November 2024
Learn what your peers think about Fortinet FortiClient. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
For how long have I used the solution?
I've been using the solution for eight to nine years.
What do I think about the stability of the solution?
It is a stable product. There are no bugs or glitches. It doesn't crash or freeze. It is reliable.
What do I think about the scalability of the solution?
The solution scales well. It's not an issue at all.
We have between 4,000 and 5,000 users on the solution. Maybe 3,000 students will use it, and around 2,000 faculty.
We do have plans to increase usage.
How are customer service and support?
The technical support has been good. We've found them to be helpful and responsive.
Which solution did I use previously and why did I switch?
We have used other private VPN solutions. For example, OpenVPN. FortiClient, however, completely works well with FortiGate solutions which is why we moved on with FortiClient.
How was the initial setup?
We required two people to handle the setup process. It's completely configurable. We were able to have everything up and running in two or three days. It's pretty straightforward and doesn't take a long time. Our network administrators handled the setup. We have two people handling maintenance.
What about the implementation team?
We didn't need any outside assistance. We handled everything in-house.
What was our ROI?
We have seen an ROI as it allows our users to work from home, which saves in-office resources. It's helped us cut down on our budget.
What's my experience with pricing, setup cost, and licensing?
We license FortiClient as a VPN and don't require any other licenses.
What other advice do I have?
I'm a customer and end-user.
I can't say which version number we are on at this time. We're likely on the most up-to-date version.
We like that the solution provides us with a more secure feeling. Also, client connectivity is not that difficult to configure. With the DNA in FortiClient, we can directly use the server from home. It is completely user-friendly and less time-consuming. Users can improve their production time greatly.
I'd rate the solution nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Manager at a retailer with 501-1,000 employees
Enhanced remote connectivity with robust security features and quick support response
Pros and Cons
- "A valuable feature of FortiClient is that we can connect from anywhere if we have Fortinet access."
- "Sometimes users stay on the old version of FortiClient. When new releases are not compatible, I need to reinstall newer versions, which can be problematic."
- "Sometimes users stay on the old version of FortiClient."
What is our primary use case?
We are using FortiClient primarily for VPN purposes. We're running FortiClient for VPN for remote work or to oversee connections. Additionally, we use it for ZTN features, software filtering, and antivirus filters.
What is most valuable?
A valuable feature of FortiClient is that we can connect from anywhere if we have Fortinet access. We appreciate its VPN capabilities and the features that offer extra security functionalities like antivirus and malware scanning.
What needs improvement?
Sometimes users stay on the old version of FortiClient. When new releases are not compatible, I need to reinstall newer versions, which can be problematic. We request improvements in compatibility, particularly for old FortiClient versions that are not compatible.
For how long have I used the solution?
For the current company, we have used FortiClient for over two years. I have been using FortiClient for more than seven years, including at my previous company.
What do I think about the stability of the solution?
Regarding stability, I give it a rating of ten out of ten for our setup.
What do I think about the scalability of the solution?
Scalability is rated as ten. We can add more licenses and Fortinet tokens, demonstrating excellent scalability.
How are customer service and support?
Technical support can be logged on Fortinet's support portal. Sometimes, they respond quickly, but there are delays depending on the priority we choose when contacting technical support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have experience with products from other vendors such as Cisco, which also offers a VPN solution.
How was the initial setup?
The setup is not complex and is very simple. We are using FortiClient plus Multi-Factor Authentication through FortiToken. Only the first setup was complicated, but once configured, it becomes easy. We set it up to integrate with our systems for security with FortiToken.
What about the implementation team?
Our team did the initial setup in-house.
What's my experience with pricing, setup cost, and licensing?
FortiClient is cost-effective since the client itself is free with the purchase of Fortinet. Licensing costs are mid-range for us, considered as five on a ten-point scale.
Which other solutions did I evaluate?
Cisco is one of the competitors that provide VPN solutions.
What other advice do I have?
I recommend FortiClient for all sizes of companies due to its cost-effectiveness, scalability, and reliability.
I'd rate the solution nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Nov 17, 2024
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Fortinet FortiClient
November 2024
Learn what your peers think about Fortinet FortiClient. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
Security Network Architect at Inmac
Protects endpoints within the local area network and has low maintenance
Pros and Cons
- "FortiClient is very easy, useful, and practical."
- "The solution could add data to the endpoint."
What is our primary use case?
Fortinet FortiClient protects endpoints such as PCs, laptops, tablets, and other devices within the local area network.
What is most valuable?
The flow between the endpoint and Fortinet firewall is increasing. If you configure VPN IPsec and site-to-site between two FortiGate or firewalls, the network interface between the endpoints and the firewall is not encrypted. We added analytics to increase the flow from the endpoint through the firewall and the server to the second firewall like Palo Alto, Azure, or another.
Integration capabilities are based on license. You can specify the number of endpoints to add.
What needs improvement?
The solution could add data to the endpoint.
For how long have I used the solution?
I have used Fortinet FortiClient for an implementation.
What do I think about the stability of the solution?
The solution was integrated with Windows, Linux, or various web distributions. It's stability is great.
What do I think about the scalability of the solution?
The solution is scalable. You can upgrade anytime.
How are customer service and support?
Sometimes, we may not have anyone to contact for tech support because we've acquired much knowledge. We refer to a quick guide if we encounter issues, such as VPN IP settings or VPN assistance. When one person lacks the skills to master or understand the content, you can comprehend and implement it with the Fortinet cookbook. You can resolve some issues. However, you can email them if you encounter a very complicated problem or issue. Fortinet will understand and respond within two hours.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is very easy. You can perform the initial setup as the user, installing the application on the endpoint and assigning it. Then, configure the firewall and set up your gateway. After that, you can add and monitor your endpoints through your firewall.
If you have the licensing and highly vulnerable documents, you can implement it quickly.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing for Fortinet would vary. They had a bundle for FortiGate from Fortinet. They do not abandon the bundle between physical and virtual machines. With the license, the device is very useful.
What other advice do I have?
You can maintain and work with your endpoint through the firewall.
FortiClient is very easy, useful, and practical. We can monitor the endpoints.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 9, 2024
Flag as inappropriateSenior Network Engineer at Measat Broadcast Network System
Helpful support, good reliability, and offers great VPN capabilities
Pros and Cons
- "It's very stable."
- "We'd like to see a deployment wizard to help implementation become streamlined."
What is our primary use case?
We primarily use the solution for the VPN.
What is most valuable?
The VPN capabilities are good.
It's very stable.
It can scale well.
Techical support has been helpful.
What needs improvement?
We'd like to have a guided config process. We'd like it so that, when you want to configure something or allow new segments or servers, you launch a wizard, which will guide you on how to configure it.
We'd also like to see a deployment wizard to help implementation become streamlined.
For how long have I used the solution?
I've used the solution for four years.
What do I think about the stability of the solution?
The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. I'd rate the stability five out of five.
What do I think about the scalability of the solution?
We have about 300 people using the solution right now.
The scaling is pretty good. I would rate it four out of five in terms of its scaling capabilities.
How are customer service and support?
I've had a positive experience with technical support. They are very good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
I was in the company when they were refreshing the hardware. I handled the setup. It's not very straightforward in that there are many steps involved. You have to define the separate routing and then deal with the portal for separate applications, and then have a policy for that. It took one or two days to do the deployment.
We only need two people to maintain the solution internally.
What about the implementation team?
We had the help of a consultant, a reseller.
Which other solutions did I evaluate?
We may have compared this solution to Check Point. We found Fortinet to be simpler and had better compatibility.
What other advice do I have?
We are customers and end-users.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AGM at Partex Star Group
Secure VPN access for remote network users that is free but takes to long to install
Pros and Cons
- "It supports securely connections for VPN users from outside our environment during the lockdown."
- "It seems to be more scalable than we thought."
- "The technical support from Fortinet and local vendors is good."
- "It takes too long to install."
- "The user interface could be more inviting."
What is our primary use case?
Our primary use for FortiClient is just for its capability to securely connect VPN users from outside our environment during the lockdown. It has strong authentication.
We use it for a VPN client for our network users. They just connect to our network in order to get access to our enterprise environment and for the EFT (Electronic File Transfer) system.
What is most valuable?
FortiClient is valuable because it is free for us to use to provide VPN services to the people who need to access our network from external locations.
What needs improvement?
This product is very good. Graphically, it is okay, but this may be one area where it could be better. It should be more graphically inviting. It is okay as it is, but it could be improved.
If I compare FortiClient VPN and OpenVPN, FortiClient VPN takes too much time while installing on someone's computer or laptop. I do not know why that is. The installation takes too much time compared to OpenVPN. OpenVPN is a very light software. It is installed in a couple of seconds. It does not make sense that FortiClient takes so long to install. I just feel it is a problem that could be addressed.
For how long have I used the solution?
We have been using Fortinet FortiClient since February or March of 2020. So it is a little over six months.
What do I think about the stability of the solution?
This solution is definitely stable.
What do I think about the scalability of the solution?
I think this solution has good scalability. Originally when I installed it I thought maybe 30 or 40 or 50 users could be connected with this extra VPN. It would have been okay if it could just do that. But now, I connected about 200 users and they are able to connect using this VPN software and they can securely access my network from outside our physical location. The performance has not degraded.
How are customer service and technical support?
I have had some experience with Fortinet's technical support. If I feel I have the need for some support, I can contact the local Fortinet representative. I can also contact some good local vendors. I can talk with them as well and get support easily. I do sometimes reach out to get support from the local vendors that I have a good relationship with. That is why I can get good support from them as well as from Fortinet. Support is no problem.
Which solution did I use previously and why did I switch?
We used another VPN solution before FortiClient VPN. It was called OpenVPN. That is an open-source solution and we still use it.
Both of these VPN solutions are good. But, also it depends on routing or which kind of traffic I am permitting. With my Fortinet VPN, I grant access to those users who want access to my EFT network. I just connect with them through FortiClient. Other VPN users can connect still with OpenVPN to access the corporate network.
We were interested in implementing an SD-WAN (Software-defined Wide Area Network) for better access for our employees during the lockdown. We just wanted to implement SD-WAN technology to help remote workers access the office network. We configured the FortiClient VPN just for these users. That is the reason why we took on Fortinet FortiClient.
We have a long-term plan. We just want to use one firewall in our data centers. At present, our whole network is in our head office. This network will not be there anymore. It will be migrated to one of our data centers.
There are about 200 users who we have currently given this VPN access to.
Other than OpenVPN we used Cisco for an internet solution. It was three years back that we were using the Cisco-based system solution. But, this is not exactly the same as what we use Fortinet for now.
How was the initial setup?
I think FortiClient is very easy to configure, definitely. That is the VPN only. There is also an option to use FortiClient as an antivirus solution and it is also free. Some of my colleagues told me that they are using FortiClient already for an antivirus solution. I have not yet used that or tried to configure it so I do not know if that is more complicated.
What's my experience with pricing, setup cost, and licensing?
The product we are using is not subscription-based. This is a free version. I just downloaded from the Fortinet website and it is free to use.
What other advice do I have?
I can definitely encourage other people to use the FortiClient VPN. FortiClient is a pretty great solution for the VPN.
On a scale from one to ten (where one is the worst and ten is the best), I can rate FortiClient as a seven-out-of-ten from my experience with this product over the past six months.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Director at Guangdong Technion Institute of Technology
Easy to setup, priced well, and you can automatically assign VPNs to specific users
Pros and Cons
- "When the user gets authenticated, I can assign a different VPN or network to each user."
- "I think that FortiClient can enhance the multifactor authentication."
What is our primary use case?
The primary use case of this solution is as a firewall.
I have two Fortinet perimeter firewall boxes in my local data center. The two boxes also provide the SSL VPN functionalities, intended for authorized users only. Not everyone in my organization has access.
What is most valuable?
The most valuable features of FortiClient are that it can be integrated with Active Directory to the central authentication and that I can manage the permissions.
When the user gets authenticated, I can assign a different VPN or network to each user.
It's a good solution for the IT department to control the access permission. I find this quite useful.
What needs improvement?
I think that FortiClient can enhance the multifactor authentication. Currently, if you want to enable dynamic tokens with FortiClient authentication, you only have one option, which is supplied by Fortinet.
You cannot integrate FortiClient VPN with Google authenticator or Microsoft authenticator, it's impossible. I think that they can improve this module.
In the next release of this solution, if they could improve the MFA, it would be a perfect solution.
For how long have I used the solution?
I have been using this solution since March of 2018, almost two and a half years.
We are always using the latest version, as they regularly update their software.
What do I think about the stability of the solution?
It's quite stable.
What do I think about the scalability of the solution?
They say that it can support more than 1,000 concurrent users, so I would agree that it is scalable. We have 800 users.
Because we have only authorized certain people to use it, it is restricted to the IT department. This has less than ten people in other departments. There is a total of approximately 20 people who maintain this solution.
Which solution did I use previously and why did I switch?
I have used several solutions. Previously, I worked with Cisco AnyConnect Access VPN and also Pulse VPN, which is originated by Juniper.
We use these other solutions to access other organizations. It is not a decision to switch. These other solutions have been provided by previous employers.
How was the initial setup?
The initial setup is very easy and quite straightforward.
If you are an experienced network engineer then you can easily configure that to a VPN feature in less than half an hour.
What's my experience with pricing, setup cost, and licensing?
FortiClient is quite reasonably priced.
You can get the firewall box rather than just the SSL VPN box. When you purchase extra hardware, you are not restricted in the number of end users.
This compares favorably to other solutions such as Cisco AnyConnects or Pulse VPN, where you have to pay extra for the end-user license and it gets quite expensive.
What other advice do I have?
If you are thinking to adopt the Fortinet SSL VPN, you have to consider the security level, because, by default, FortiClients can only integrate with FortiToken with a very limited license that will give you two. You can purchase additional FortiToken licenses for the MFA, or you can change to another solution, or the final option is to have the security level compromised, where the users just have user passwords to get authenticated.
If users share their password with other users then the account is compromised. You cannot use multifactor authentication to prevent or to mitigate that risk. If you choose to use FortiClient you have to consider that feature.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Manager at Aeruma
Effective in improving endpoint visibility and has good integration capabilities
Pros and Cons
- "The integration capabilities are good."
- "The quality and response time of the support team must be improved."
What is our primary use case?
Our customers use the product for endpoint protection and VPN. Our clients are mainly focussed on logistics. They also use the tool for remote workforce security management.
What is most valuable?
Our customers do not have any complaints about the solution. The solution is effective in improving endpoint visibility. The product provides features like URL Filtering for endpoint protection. IPS is an effective feature. We use the VPN, too. We register our endpoints to the management server.
The product supports our client’s remote access needs. The integration capabilities are good. Our clients usually integrate the product with FortiGate. The integration has improved our client’s security posture. So far, we haven’t heard any complaints from users about VPN.
What needs improvement?
The quality and response time of the support team must be improved.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight out of ten. Our clients are small and enterprise-level businesses.
How was the initial setup?
I rate the ease of setup an eight out of ten. The deployment takes two hours.
What other advice do I have?
We are partners. I will recommend the tool to others. It is easy to integrate with FortiGate. We can use policies for endpoint protection. Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Mar 25, 2024
Flag as inappropriateSystem Engineer at ALLOT
Reliable, easy enough to set up, and is easy to use
Pros and Cons
- "It's got a very friendly user interface."
- "We would like Fortinet to add the function or the possibility to use all FortiClient features for free."
What is our primary use case?
I need the FortiClient to connect to the remote sites as I'm a network engineer. With FortiClient, I'm setting the network devices on the remote sites.
In general, it's only used for VPN. I don't use all the functionality and features of FortiClient. I know that it has more features such as endpoint control and secure endpoint modules, however, if anything, I'm using the VPN module only.
What is most valuable?
In my opinion, it's easy to use. It's got a very friendly user interface. The GUI is great. I can see my actual list of VPN connections. There's a feature to save the login password to set the type of the VPN (like IPsec VPN, SSL VPN, and so on). It's enough for me in terms of features.
It is stable.
What needs improvement?
We would like Fortinet to add the function or the possibility to use all FortiClient features for free.
It has enough features in general for our usage requirements. It doesn't need anything more.
For how long have I used the solution?
I've used the solution for more than two years.
What do I think about the stability of the solution?
The solution is stable and reliable. I would rate it a five out of five. There are no bugs or glitches. It doesn't crash. It doesn't freeze.
What do I think about the scalability of the solution?
We don't need to scale the solution.
In my company, we have other network engineers who also are connecting to the remote site using the FortiClient VPN. There are three people using it directly.
We've never explored increasing usage.
How are customer service and support?
I've only connected with local Fortinet engineers. I haven't directly reached out to Fortinet's engineers at its central location. We don't really ask for or need assistance.
Which solution did I use previously and why did I switch?
I've previously used Palo Alto.
How was the initial setup?
Two people participated in the deployment and three people handle any daily work and maintenance.
We are network engineers and found the process to be very simple and straightforward.
I can't recall how long it took to have everything set up and deployed. It wasn't that long.
What about the implementation team?
We handled the deployment ourselves.
All of us are very skilled in deploying. Some of us also have the certificate for NSE 4.
What's my experience with pricing, setup cost, and licensing?
Our company isn't planning to buy the full version as it's not needed now.
What other advice do I have?
We are resellers of Fortinet products. However, we've only resold FortiGate products, not FortiClient.
The FortiClient VPN is deployed on the machines in Windows. I'm not sure which version we're using.
I'd rate the solution ten out of ten. So far, everything has been good. It's a great way to connect remotely; people should use it for that. I'd recommend people use it.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Updated: November 2024
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