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Sales engineer/Technical support engineer at Vietnet
Real User
It has optimized the WAN environment for connecting users to the application
Pros and Cons
  • "Fortinet has optimized the WAN environment for connecting users to the application."
  • "Fortinet's central management needs to be improved. FortiManager's technical tool provider ability should manage all Fortinet security products. Right now, FortiManager only manages the configuration of FortiGate."

What is our primary use case?

Fortinet's SD-WAN connects the user to the application or app server on-prem or the cloud.

How has it helped my organization?

Fortinet has optimized the WAN environment for connecting users to the application.

What needs improvement?

Fortinet's central management needs to be improved. FortiManager's technical tool provider ability should manage all Fortinet security products. Right now, FortiManager only manages the configuration of FortiGate.

For how long have I used the solution?

I've been using Fortinet for about five years.

Buyer's Guide
Fortinet FortiOS
December 2024
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What do I think about the stability of the solution?

Fortinet's performance is stable.

What do I think about the scalability of the solution?

Fortinet is scalable. We can increase the scalability in the help center. We have 500 to 600 users now, but we plan to grow to 700 or 800 users in the next two years. 

How are customer service and support?

I'm satisfied with Fortinet support.

Which solution did I use previously and why did I switch?

We switched to Fortinet because it's easy to use and deploy. In recent years, Fortinet has worked to combine the SD-WAN and next-gen firewall into one device, improving the ease of use. 

How was the initial setup?

Setting up Fortinet is straightforward. It takes about 10 to 15 minutes to deploy. We have a team of five engineers to deploy, maintain, and manage Fortinet.

What about the implementation team?

We deployed Fortinet ourselves.

What other advice do I have?

I rate FortiOS nine out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer535182 - PeerSpot reviewer
Principal Cyber Security Architect at a comms service provider with 5,001-10,000 employees
Reseller
Technical support offers good regional support and it has good scaling options
Pros and Cons
  • "It has a lot of scalability abilities which makes it easy to scale."
  • "In terms of what needs improvement, the pricing could be lower. The price is very steep."

What is our primary use case?

We use the on-prem deployment model of this solution and on the cloud. Our primary use case of this solution is for bandwidth management and VPN. 

What needs improvement?

In terms of what needs improvement, the pricing could be lower. The price is very steep.

I would like to see in the next release that any client, even small ones from a home office, can run on any access point, not just the one that can be used with Fortinet. It should have an appliance that can be used to support and manage other access points. All the products should be uniform and easy to find. 

For how long have I used the solution?

I have been using Fortinet FortiOS for around three years.

What do I think about the stability of the solution?

It is quite stable. It is easy for me to integrate interfaces. 

What do I think about the scalability of the solution?

It has a lot of scalability abilities which makes it easy to scale. 

How are customer service and technical support?

Their technical support is quite good an informative. They also offer regional support which has been good. We are satisfied. 

How was the initial setup?

The initial setup was straightforward. 

What other advice do I have?

I would rate this solution an eight out of ten. I would recommend it to someone considering it. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Fortinet FortiOS
December 2024
Learn what your peers think about Fortinet FortiOS. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Technical Lead at a tech services company with 51-200 employees
Real User
As always there is room for improvement in any product, we have always struggled with reporting
Pros and Cons
  • "We have expanded the wireless access point and switches using Fortinet FortiOS."
  • "The additional features I would like to see included in the next release is better troubleshooting and reporting."

What is our primary use case?

Network edge security, single Entry/Exit for multiple branches. and recently have started with SDWAN investigations and labs. 

How has it helped my organization?

Having used the FortiOS for a period, the improvement of functions and additions have been both "Great" and "Poor," as one gets used to using a product, menu and layout changes can be a bit confusing at first, however you slowly start to get more familiar over time.

What is most valuable?

VPN Services, and FortiView for quick troubleshooting and tracking.

What needs improvement?

Reporting, having only recently migrated to 6.04 there will be some time to see what improvements have been made, with some of the menu changes and inclusions through the versions.

For how long have I used the solution?

We have been making use of FortiGate for close to ten years and multiple OS Versions.

What do I think about the stability of the solution?

in 10 years, we have had little to no issues with the functionality, stability of the product from my standpoint has been very stable, preventative maintenance schedules, and keeping up with the latest information on the product is key.

How are customer service and technical support?

We have had no issues to date.

Which solution did I use previously and why did I switch?

We have an array of products that are specific to our environments, and the requirements around the service needed for that specific environment, FortiOs ticked the boxes to the best match for our requirement.

How was the initial setup?

The initial setup of Fortinet FortiOS was straightforward, with the new inclusion of SDWAN there are some learning still to be done but in general, if the planning is done correctly the intitial setup is a breeze.

What about the implementation team?

A combination of both was used.

What other advice do I have?

Research and plan, ensure that the product falls in line with your requirement and has room to grow, and don't let a Product dictate your requirements.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
reviewer1320183 - PeerSpot reviewer
Systems Engineer at a tech services company with 11-50 employees
Real User
Scalable, with extensive features and good technical support
Pros and Cons
  • "There are a lot of features that we like within the solution. The resources or performance of the firewall is very good. However, the real selling point is the fact that the solution offers so many features, it gives our clients a lot of extras that they can work with. There's a lot on offer."
  • "Right now, it's very trendy to integrate everything into the cloud. This solution would be more effective if they did more integration in that regard."

What is our primary use case?

We primarily use the solution for our firewalls. 

Basically we're providing security distribution for our client. One of the solutions we utilize are firewalls. It helps secure the environment and monitor traffic.

What is most valuable?

There are a lot of features that we like within the solution. The resources or performance of the firewall is very good. However, the real selling point is the fact that the solution offers so many features, it gives our clients a lot of extras that they can work with. There's a lot on offer.

What needs improvement?

Right now, it's very trendy to integrate everything into the cloud. This solution would be more effective if they did more integration in that regard.

For how long have I used the solution?

I've been using the solution since 2016. It's been a few years now.

What do I think about the stability of the solution?

The solution is very stable, however, in rare instances where there happens to be a bug or glitch, the good thing about them is that they release fixes whenever there's a bug on the OS. Users will need to upgrade their OS if this is the case in order to get the fix. It's great that they deal with the bugs head-on and put out fixes efficiently.

What do I think about the scalability of the solution?

The solution is quite scalable. It's one of its selling features. Although, I believe that most competitors would also scale just as well.

How are customer service and technical support?

Support is very fast and reliable, but it absolutely depends on the ticket, or what it is comprised of or how hard the errors or problems are. Easy questions are dealt with quite quickly, but harder issues might take at least an hour or so before a user would get a reply. 

Which solution did I use previously and why did I switch?

We mostly focus on Fortinet products for our firewalls. We don't really use a different solution and haven't used something else in the past. I'm familiar with Sophos firewalls but have not deployed any just yet.

While Sophos is more expensive than Fortinet, from what I have seen, their functionality is basically the same. The difference between the two appears to be simply in the architecture of each solution. They are quite similar, but the user interface is a bit different.

How was the initial setup?

I'm quite comfortable with the solution, so for me the process of installing the solution is quite straightforward. I would say it's very straightforward, and it's easy to learn, especially because they offer a very good GUI. It's not as easy to set up as, for example, FortiGate, which is an application on FortiOS. FortiOS is just a bit more complex.

The deployment time varies. It largely depends on the number of security policies that demand attention. It's most likely one day or so, so it's not too long. However, it can vary. You only need one person to deploy the product.

What about the implementation team?

We implement the solution for our clients. We handle the deployment for them ourselves using our in-house team. Typically I'll be the one to deploy it for the clients directly, and then I'll hand everything over to after-sales support.

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the pricing, but my understanding, after looking into Sophos, is that Fortinet is less expensive than Sophos.

What other advice do I have?

We're using version 6.2 of the solution right now, however, the latest version available is 6.4.

I'm part of the security team at our organization. We're business partners with Fortinet.

I would advise other companies to choose a firewall brand that they can they afford. Cost is an important aspect. It needs to work well within an organization's budget. It doesn't make sense to look at products that are out of an organization's price range, so make sure you are looking at options that are affordable. 

The second thing to consider is the solution's functionality. If that particular brand or particular product has the functionality required, and they are able to implement it on their network or in their infrastructure, that's a good sign. 

The third consideration should be support. It's important for a company to understand how fast and how reliable the support is. That's very important after the sale.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiOS Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
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Buyer's Guide
Download our free Fortinet FortiOS Report and get advice and tips from experienced pros sharing their opinions.