Most of our customers that we implemented Fortinet FortiOS for we support and manage the FortiGate. Most of them use all the UTM features, such as web features, application control, intrusion prevention, and SSL inspection. We do have some customers who do not use these features. They mostly use IPsec, VPN concentrator, but no security features, we only have two specific cases. Most of our clients prefer to use FortiGate because of all the security features.
IT Infrastructure at 4 Seniors Brasil
Useful UTM features, good interface, and beneficial controls
Pros and Cons
- "The interface is good."
- "There are some features for FortiGate using FortiOS that can only be enabled via a command line. These aren't very advanced features they have been part of FortiOS for quite some time but they still aren't accessible from the graphical user interface. It makes it a little bit harder than it should be for us to manage the solution. That's my main concern with the user interface. Another concern we have is some elements for the user interface, if they're not properly configured, it could lead to hardware and performance degradation."
What is our primary use case?
What is most valuable?
The interface is good.
What needs improvement?
There are some features for FortiGate using FortiOS that can only be enabled via a command line. These aren't very advanced features they have been part of FortiOS for quite some time but they still aren't accessible from the graphical user interface. It makes it a little bit harder than it should be for us to manage the solution. That's my main concern with the user interface. Another concern we have is some elements for the user interface, if they're not properly configured, it could lead to hardware and performance degradation.
We have had some cases where the entire hardware is at a lockout. This means the CPU is 100% consumed and requires a reboot because of a malfunction with the graphical user interface dashboard widget. This is something that we saw a few years ago. We haven't had any new experience with this same issue. However, I'm not sure if that's because Fortinet fixed them, or because we have mow avoid using those specific regions.
For how long have I used the solution?
I have used Fortinet FortiOS within the last 12 months.
Buyer's Guide
Fortinet FortiOS
February 2025
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What do I think about the stability of the solution?
Fortinet FortiOS is stable.
What do I think about the scalability of the solution?
I have found Fortinet FortiOS to be scalable.
We have approximately 200 users using this solution.
Which solution did I use previously and why did I switch?
We have used work with many antivirus solutions, such as Trend Micro, CrowdStrike, and Kaspersky. The antivirus engine could use some improvement when comparing Fortinet with other vendors.
How was the initial setup?
I have been doing the installation of Fortinet FortiOS for five years and I am used to doing them. For someone who is new, I do see some difficulties for them to learn how to do it.
The process could be better.
What about the implementation team?
For approximately 200 employees we have at least two engineers and some junior analysts for the day-to-day operation.
What's my experience with pricing, setup cost, and licensing?
The Fortinet solutions can be a bit expensive.
What other advice do I have?
The most advanced solution Fortinet has is intruder prevention.
My advice to those wanting to implement Fortinet FortiOS is they should do a site survey, but not exactly the site survey. They need to study and scale the environment for which they want to implement the FortiGate solution. FortiGate solutions aren't exactly cheap, but if they undersize the environment and they purchase or implement FortiGate solutions that are not good enough power-wise for the environment that's being used, it could lead to problems. Although it is a stable solution, it is prone to lockouts if it goes above the recommended use cases. Proper sizing of the environment is very important.
I rate Fortinet FortiOS an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Network Administrator at a financial services firm with 1,001-5,000 employees
Easy to use, straightforward deployment, and reliable
Pros and Cons
- "The most valuable features are the ease of use, and the overall simplicity, everyone can use it with a small introduction."
- "The technical support is good. However, during the holidays they can get a little slow to respond."
What is our primary use case?
We are using Fortinet FortiOS for our core network next-generation firewall.
What is most valuable?
The most valuable features are the ease of use, and the overall simplicity, everyone can use it with a small introduction.
For how long have I used the solution?
I have been using Fortinet FortiOS for approximately 10 years.
What do I think about the stability of the solution?
Fortinet FortiOS is highly stable.
What do I think about the scalability of the solution?
The solution is scalable.
We have approximately five administrators that are using the solution in my organization.
How are customer service and support?
The technical support is good. However, during the holidays they can get a little slow to respond.
How was the initial setup?
The installation is straightforward and simple to deploy.
What about the implementation team?
I can do the implementation myself.
What's my experience with pricing, setup cost, and licensing?
The solution could have a better licensing model. It's a bit more expensive than other solutions. The annual subscription is very pricy in Fortinet. The cost could be reduced.
What other advice do I have?
I would recommend this solution to others.
I rate Fortinet FortiOS a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Fortinet FortiOS
February 2025
Learn what your peers think about Fortinet FortiOS. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
IT Manager at Cloudjet
Very stable and scalable with great technical support
Pros and Cons
- "What I like about this solution, is that it is the only solution that currently offers VPN for clients."
- "In the future I would like to see more user-friendly dashboards and a drop in the price."
What is our primary use case?
We use Fortinet FortiOS as a perimeter firewall. On top of that, we use another application as a web application firewall.
How has it helped my organization?
Great logging analsys with fortianalyzer
What is most valuable?
FortiVPN I think is the only one vpn that can be shared with customers and employees, however another features is FortiVM that allow us to have onne solution from Onpremise datacenter to cloud datacenters.
What needs improvement?
Docker Container to have a good integration with kubernetes and more throughput as Cisco FP
For how long have I used the solution?
I've been using Fortinet FortiOS for five, six years now.
What do I think about the stability of the solution?
My impression of the stability of the solution is good just one support case opened to fortinet, in next firewall update I will choose again fortinet
What do I think about the scalability of the solution?
We currently have 200 users, and we plan to increase them, so I believe in his scalability while users increase.
How are customer service and technical support?
The technical support is great, good solutions and an excellent proactivity.
Which solution did I use previously and why did I switch?
I used Palo Alto NG Firewalls before but I wasn't impressed by the features it offer and the price was also too high.
How was the initial setup?
I did the installation myself but I can't remember if the initial setup was easy. I remember the deployment took about five days. It was very long ago, so I can't remember well.
What about the implementation team?
I've implemented it by myself with another colleague, probably in next firewall update I will engage the vendor team.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license fee. It is rather expensive so I would like to perhaps see a drop in price in the future.
Which other solutions did I evaluate?
I didn't evaluate other options because I like the experience I had with Fortinet, so I simply prefer Fortinet.
What other advice do I have?
My advice to other customers would be to have good knowledge about the traffic in their network. In the future, I would like to see more user-friendly dashboards and a drop in the price. My rating for this solution is therefore only eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a pharma/biotech company with 201-500 employees
Great application control and good customer support but I would like to see a drop in the price
Pros and Cons
- "The technical support is very good and the assistance they gave was very good."
What is our primary use case?
Our primary use case of this program is for application control and internet commitment.
What needs improvement?
I would like to see a drop in the license fees because it is a rather expensive program.
For how long have I used the solution?
I have been using Fortinet FortiOS for two years as IT manager at my company.
What do I think about the stability of the solution?
In my experience the program is very stable.
What do I think about the scalability of the solution?
We currently have around 50 users in our company working on this program. We don't have any plans to increase our usage soon, but I believe the program is scalable.
How are customer service and technical support?
The technical support is very good. The assistance they gave was very good and I learned a lot from them.
How was the initial setup?
The initial setup was straightforward and it took us about two to three days to deploy the program.
What other advice do I have?
I will definitely recommend this program to others, and I rate it a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Consultant at a manufacturing company with 11-50 employees
Useful monitoring, beneficial SSL inspection, and IDS/IPS functionality
Pros and Cons
- "The most valuable features of Fortinet FortiOS are the SD-WAN, SSL inspection, and IDS/IPS functions."
- "Fortinet FortiOS can improve the monitoring function, it could be more accurate, easy to use, and understandable."
What is most valuable?
The most valuable features of Fortinet FortiOS are the SD-WAN, SSL inspection, and IDS/IPS functions.
What needs improvement?
Fortinet FortiOS can improve the monitoring function, it could be more accurate, easy to use, and understandable.
For how long have I used the solution?
I have been using Fortinet FortiOS for approximately two years.
What do I think about the stability of the solution?
The stability of Fortinet FortiOS can improve.
I rate the stability of Fortinet FortiOS a nine out of ten.
What do I think about the scalability of the solution?
My colleagues like the FortiOS because it is simple, and the easiest to understand. We have approximately 300 users that are using this solution.
How are customer service and support?
I have used the support from Fortinet FortiOS. Some of the engineers who take our tickets are good but others take unnecessary steps for verification before addressing the problem.
I rate the support from Fortinet FortiOS a four out of five.
How was the initial setup?
The initial setup of Fortinet FortiOS is simple.
What's my experience with pricing, setup cost, and licensing?
The best solution in the category including the price in Thailand is Fortinet FortiOS.
Which other solutions did I evaluate?
When comparing Fortinet, Forcepoint, and Sophos, Fortinet FortiOS is the best solution.
What other advice do I have?
I rate Fortinet FortiOS an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Networks & Securities Solutions supervisor at a tech vendor with 201-500 employees
Easy-to-manage internet gateway
Pros and Cons
- "FortiOS's best features are its function as an internet gateway and how easy it is to manage."
- "FortiOS's interface and monitoring could be improved."
What is most valuable?
FortiOS's best features are its function as an internet gateway and how easy it is to manage.
What needs improvement?
FortiOS's interface and monitoring could be improved.
For how long have I used the solution?
I've been working with FortiOS for three years.
What do I think about the stability of the solution?
FortiOS's stability could be better.
How was the initial setup?
The initial setup was simple.
What's my experience with pricing, setup cost, and licensing?
FortiOS is affordable, but its price could be lower.
What other advice do I have?
I would give FortiOS a rating of nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Great UTM features, reasonable price and scalable solution
Pros and Cons
- "The customer service and support team are excellent."
- "The report and policy optimization tools can be improved in the next release."
What is our primary use case?
This solution is deployed both on the public cloud and on-premises.
What is most valuable?
We have found the UTM features most valuable.
What needs improvement?
The report and policy optimization tools can be improved in the next release.
For how long have I used the solution?
We have been using this solution as vendors for six years.
What do I think about the stability of the solution?
The solution is stable and we haven't received any complaints.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The customer service and support team are excellent.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was straightforward in comparison to other firewalls. Our implementation took approximately one hour, but it may differ for others depending on their customer requirements.
What's my experience with pricing, setup cost, and licensing?
FortiOS has a reasonable price compared to other solutions.
What other advice do I have?
I rate FortiOS an eight out of ten because I believe Fortinet can make improvements on policy optimization, reporting and traffic logs to enhance user readability.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Systems Engineer at a tech services company with 11-50 employees
Scalable, with extensive features and good technical support
Pros and Cons
- "There are a lot of features that we like within the solution. The resources or performance of the firewall is very good. However, the real selling point is the fact that the solution offers so many features, it gives our clients a lot of extras that they can work with. There's a lot on offer."
- "Right now, it's very trendy to integrate everything into the cloud. This solution would be more effective if they did more integration in that regard."
What is our primary use case?
We primarily use the solution for our firewalls.
Basically we're providing security distribution for our client. One of the solutions we utilize are firewalls. It helps secure the environment and monitor traffic.
What is most valuable?
There are a lot of features that we like within the solution. The resources or performance of the firewall is very good. However, the real selling point is the fact that the solution offers so many features, it gives our clients a lot of extras that they can work with. There's a lot on offer.
What needs improvement?
Right now, it's very trendy to integrate everything into the cloud. This solution would be more effective if they did more integration in that regard.
For how long have I used the solution?
I've been using the solution since 2016. It's been a few years now.
What do I think about the stability of the solution?
The solution is very stable, however, in rare instances where there happens to be a bug or glitch, the good thing about them is that they release fixes whenever there's a bug on the OS. Users will need to upgrade their OS if this is the case in order to get the fix. It's great that they deal with the bugs head-on and put out fixes efficiently.
What do I think about the scalability of the solution?
The solution is quite scalable. It's one of its selling features. Although, I believe that most competitors would also scale just as well.
How are customer service and technical support?
Support is very fast and reliable, but it absolutely depends on the ticket, or what it is comprised of or how hard the errors or problems are. Easy questions are dealt with quite quickly, but harder issues might take at least an hour or so before a user would get a reply.
Which solution did I use previously and why did I switch?
We mostly focus on Fortinet products for our firewalls. We don't really use a different solution and haven't used something else in the past. I'm familiar with Sophos firewalls but have not deployed any just yet.
While Sophos is more expensive than Fortinet, from what I have seen, their functionality is basically the same. The difference between the two appears to be simply in the architecture of each solution. They are quite similar, but the user interface is a bit different.
How was the initial setup?
I'm quite comfortable with the solution, so for me the process of installing the solution is quite straightforward. I would say it's very straightforward, and it's easy to learn, especially because they offer a very good GUI. It's not as easy to set up as, for example, FortiGate, which is an application on FortiOS. FortiOS is just a bit more complex.
The deployment time varies. It largely depends on the number of security policies that demand attention. It's most likely one day or so, so it's not too long. However, it can vary. You only need one person to deploy the product.
What about the implementation team?
We implement the solution for our clients. We handle the deployment for them ourselves using our in-house team. Typically I'll be the one to deploy it for the clients directly, and then I'll hand everything over to after-sales support.
What's my experience with pricing, setup cost, and licensing?
I'm not sure of the pricing, but my understanding, after looking into Sophos, is that Fortinet is less expensive than Sophos.
What other advice do I have?
We're using version 6.2 of the solution right now, however, the latest version available is 6.4.
I'm part of the security team at our organization. We're business partners with Fortinet.
I would advise other companies to choose a firewall brand that they can they afford. Cost is an important aspect. It needs to work well within an organization's budget. It doesn't make sense to look at products that are out of an organization's price range, so make sure you are looking at options that are affordable.
The second thing to consider is the solution's functionality. If that particular brand or particular product has the functionality required, and they are able to implement it on their network or in their infrastructure, that's a good sign.
The third consideration should be support. It's important for a company to understand how fast and how reliable the support is. That's very important after the sale.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: February 2025
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