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reviewer1400061 - PeerSpot reviewer
Executive - Data & IP at a comms service provider with 1,001-5,000 employees
Real User
Very user friendly and easy to configure with a straightforward initial setup
Pros and Cons
  • "The solution is very user friendly."
  • "Fortinet needs to make this solution even more robust. Sometimes when we get a DDoS attack, the cannot withstand it. We can run out of sessions very easily. That said, I suppose if you want more a robust system, then you could purchase higher-end solutions, which are more expensive. Still, I would like to see more protection from even in the low-end version."

What is our primary use case?

We primarily use the solution as a firewall. It's protecting customers from the internet to have access to servers behind the firewall.

We co-locate customers' servers at our company, and we also give them firewall protection. Mostly, people that co-locate a server don't have any firewall so they ask for the service through us.

What is most valuable?

The solution is very user friendly. 

The product is very easy to configure, compared to other firewalls that I've worked with.

What needs improvement?

Fortinet needs to make this solution even more robust. Sometimes when we get a DDoS attack, the cannot withstand it. We can run out of sessions very easily. That said, I suppose if you want more a robust system, then you could purchase higher-end solutions, which are more expensive. Still, I would like to see more protection from even in the low-end version.

The pricing needs to be improved. It's quite pricey.

In terms of the CLI, if they could make it more intuitive, and more user friendly, it would make the solution better. I like to work on CLI instead of through the GUI. If you are used to it then you wouldn't mind the way it works right now. However, for those that don't, there's just a sizeable learning curve.

For how long have I used the solution?

I have been dealing with the solution for three and a half or four years.

Buyer's Guide
Fortinet FortiOS
November 2024
Learn what your peers think about Fortinet FortiOS. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The solution doesn't really scale. If you want a bigger box, you need to scrap the box you have and trade up to get the larger capacity. You can't just "add" to it per se on existing solutions you've bought. It's hardware, so it doesn't scale well.

We're not looking to increase our usage right now. COVID-19 really slowed us down in a lot of ways.

How are customer service and support?

We have a local supplier that helps us a lot every time we need to open a ticket. So far we haven't had that many issues. The few ones that we have had, we didn't have any problems with opening up tickets and getting support.

How was the initial setup?

The solution is not complex at all. I'd say it's very easy. There's a learning curve, however, once you're used to the device, it's very easy to set up a firewall. It's fairly straightforward.

What's my experience with pricing, setup cost, and licensing?

The solution is too expensive. If they could push down their prices, that would be great. However, I'm not in charge of purchasing. I wouldn't know about the exact costs.

What other advice do I have?

We're just customers. We don't have a business relationship with Fortigate.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Administrator at RBDigital
Real User
Robust, scales well using FortiManager, and you have a choice of two different modes to run in
Pros and Cons
  • "It is more robust than SonicWall, particularly on the VPN from site to site."
  • "I can only compare it with SonicWall, and it is missing many advanced features that SonicWall has."

What is our primary use case?

We use this solution as a gateway, a firewall for the office.

How has it helped my organization?

More Stability on VPN and SSL Deep Packet Inspection (Compare to Sonicwall)

What is most valuable?

It is very robust.

What needs improvement?

Many things are missing from the interface that necessitates using the CLI, so it needs to be improved. When I migrated to FortiGate, there many things that I wanted to do, but couldn't.

With FortiOS, you can use the router in two modes. The first mode is the profile mode, which is the starter mode that most use, but you have another mode that is a policy mode and is required before creating your firewall rule. The problem is that when you switch from one mode to the other, all of your firewall rules will be gone. This means that you have to decide if you want to use the policy mode firewall or a profile mode firewall.

With policy mode, you can have granular control on the application on the firewall rule because the firewall rule works with the source destination protocol. With the application, you have multiple rules, one by one. As an example, you can have one for Skype or one for OneDrive, etc. On the source, you can add a group, and add people to the group, and they can have access to Skype and OneDrive along with others added.

You can granularly control applications on the firewall rule with the policy mode, but you don't have access to the proxy mode rules. There are also issues with the antivirus, IPS, and you are forced to switch back to the profile mode where you have less granular control on the application.

I have problems with the IPS stability and the antivirus in Policy Based Mode. If the file is bigger, then the antivirus doesn't check it.

In policy Based Mode, There are many issues. (Firmware =< 6.4)

For how long have I used the solution?

I have been using this solution for one year.

We are using the latest version, either 6.4 or 6.5.

What do I think about the stability of the solution?

This solution is very stable. It is more stable than SonicWall. The biggest difference is the stability on the VPN site to site, and on the DPI SSL for the HTTPS communication.

What do I think about the scalability of the solution?

If you wanted to expand the firewall to another office you would have to use the FortiManager, which I have not used yet.

I have built five routers, one by one.

SonicWall is the same where you have the GMS that can be used to move the rule to the other firewall.

How are customer service and technical support?

Technical support is not always good.

Which solution did I use previously and why did I switch?

I can only compare it with SonicWall, and it is missing many advanced features that SonicWall has. SonicWall has multiple advanced features on the DNS, Antivirus, etc...  and a lot of options that don't exist in Fortinet.

With SonicWall, I never had to use the CLI but have had to with Fortinet. They are missing many things on the interface.

FortiGate is like a teenager, where SonicWall is the adult firewall. However, it is more robust than SonicWall, particularly on the VPN site to site and SLL Inspection.

How was the initial setup?

When you build a VPN from site to site, you have to make sure the tunnel you select has the same option on both sides to make it work, but you have to also make sure that the routing exists, the mapping exists, and the firewall role exists. 

If one of them is not there, even if you create a site-to-site VPN with the other side and everything, there is no error, the VPN will not go up. 

On SonicWall, it's different. You build a tunnel, you put the same encryption, the same password on both tunnels, and you click up and it's up. If it's not working, it's because you didn't create yet the firewall rule, you work on the VPN, you click, then connect, and it's up.

Then if it's still not working, you create a firewall rule and it's up, or if you forgot the net rule, etc. You do that step-by-step, and it's working, but unfortunately if one of them has a mistake, even if you have no error on the site-to-site VPN setup, it's not going up.

With SonicWall, you can do it step by step and have it working, but with Fortinet, you have to do it all at the same time with no errors.

What's my experience with pricing, setup cost, and licensing?

I work on the configuration and not really involved in the pricing. It was already in place when the company decided to switch back to Fortinet. 

I concentrate more on security.

What other advice do I have?

I know Fortinet and SonicWall, and If I had to consider other solutions or if I have to redo it again, I would take a closer look with Palo Alto first.

With Palo Alto, the cost is more, but when I switch from SonicWall to Fortinet FortiOS, I lost a lot in the features. I would check to see if Palo Alto has what was lost in terms of features.

The stability is good. I would rate Fortinet FortOS an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Fortinet FortiOS
November 2024
Learn what your peers think about Fortinet FortiOS. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
IT Manager at Cloudjet
Real User
Very stable and scalable with great technical support
Pros and Cons
  • "What I like about this solution, is that it is the only solution that currently offers VPN for clients."
  • "In the future I would like to see more user-friendly dashboards and a drop in the price."

What is our primary use case?

We use Fortinet FortiOS as a perimeter firewall. On top of that, we use another application as a web application firewall.

How has it helped my organization?

Great logging analsys with fortianalyzer

What is most valuable?

FortiVPN I think is the only one vpn that can be shared with customers and employees, however another features is FortiVM that allow us to have onne solution from Onpremise datacenter to cloud datacenters.

What needs improvement?

Docker Container to have a good integration with kubernetes and more throughput as Cisco FP

For how long have I used the solution?

I've been using Fortinet FortiOS for five, six years now.

What do I think about the stability of the solution?

My impression of the stability of the solution is good just one support case opened to fortinet, in next firewall update I will choose again fortinet

What do I think about the scalability of the solution?

We currently have 200 users, and we plan to increase them, so I believe in his scalability while users increase.

How are customer service and technical support?

The technical support is great, good solutions and an excellent proactivity.

Which solution did I use previously and why did I switch?

I used Palo Alto NG Firewalls before but I wasn't impressed by the features it offer and the  price was also too high.

How was the initial setup?

I did the installation myself but I can't remember if the initial setup was easy. I remember the deployment took about five days. It was very long ago, so I can't remember well.

What about the implementation team?

I've implemented it by myself with another colleague, probably in next firewall update I will engage the vendor team.

What's my experience with pricing, setup cost, and licensing?

We pay an annual license fee. It is rather expensive so I would like to perhaps see a drop in price in the future.

Which other solutions did I evaluate?

I didn't evaluate other options because I like the experience I had with Fortinet, so I simply prefer Fortinet.

What other advice do I have?

My advice to other customers would be to have good knowledge about the traffic in their network. In the future, I would like to see more user-friendly dashboards and a drop in the price. My rating for this solution is therefore only eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1752105 - PeerSpot reviewer
Systems manager at a educational organization with 51-200 employees
Real User
Effective policy management and straightforward implementation
Pros and Cons
  • "I have found the most valuable features to be the policies, cache, and the SD-WAN."
  • "Fortinet FortiOS could improve by having better authentication methods with Microsoft or Google Services."

What is our primary use case?

I am using Fortinet FortiOS as my main firewall.

What is most valuable?

I have found the most valuable features to be the policies, cache, and the SD-WAN.

What needs improvement?

Fortinet FortiOS could improve by having better authentication methods with Microsoft or Google Services.

In an upcoming release, they could improve the user interface.

For how long have I used the solution?

I have been using Fortinet FortiOS for approximately three years.

What do I think about the stability of the solution?

Fortinet FortiOS is highly stable.

What do I think about the scalability of the solution?

I have found Fortinet FortiOS is scalable.

We have approximately 500 users using this solution in my organization. We might increase usage in the future.

How are customer service and support?

I am only using the resellers' support, not the Fortinet support.

How was the initial setup?

The implementation is simple and the full implementation took approximately three days.

What about the implementation team?

We use integrators for the implementation of the solution.

We have three staff members that handle the deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

I am on a two-year contract and I pay annually for Fortinet FortiOS.

What other advice do I have?

My advice to those wanting to implement this solution is to use a good partner that can help set up and troubleshoot the solution.

I rate Fortinet FortiOS an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Manager at a pharma/biotech company with 201-500 employees
Real User
Great application control and good customer support but I would like to see a drop in the price
Pros and Cons
  • "The technical support is very good and the assistance they gave was very good."

    What is our primary use case?

    Our primary use case of this program is for application control and internet commitment.

    What needs improvement?

    I would like to see a drop in the license fees because it is a rather expensive program.

    For how long have I used the solution?

    I have been using Fortinet FortiOS for two years as IT manager at my company.

    What do I think about the stability of the solution?

    In my experience the program is very stable.

    What do I think about the scalability of the solution?

    We currently have around 50 users in our company working on this program. We don't have any plans to increase our usage soon, but I believe the program is scalable. 

    How are customer service and technical support?

    The technical support is very good. The assistance they gave was very good and I learned a lot from them.

    How was the initial setup?

    The initial setup was straightforward and it took us about two to three days to deploy the program.

    What other advice do I have?

    I will definitely recommend this program to others, and I rate it a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Network Security Engineer at Qatar Datamation Systems
    MSP
    Great UTM features, reasonable price and scalable solution
    Pros and Cons
    • "The customer service and support team are excellent."
    • "The report and policy optimization tools can be improved in the next release."

    What is our primary use case?

    This solution is deployed both on the public cloud and on-premises.

    What is most valuable?

    We have found the UTM features most valuable.

    What needs improvement?

    The report and policy optimization tools can be improved in the next release.

    For how long have I used the solution?

    We have been using this solution as vendors for six years.

    What do I think about the stability of the solution?

    The solution is stable and we haven't received any complaints.

    What do I think about the scalability of the solution?

    The solution is scalable.

    How are customer service and support?

    The customer service and support team are excellent. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup was straightforward in comparison to other firewalls. Our implementation took approximately one hour, but it may differ for others depending on their customer requirements.

    What's my experience with pricing, setup cost, and licensing?

    FortiOS has a reasonable price compared to other solutions.

    What other advice do I have?

    I rate FortiOS an eight out of ten because I believe Fortinet can make improvements on policy optimization, reporting and traffic logs to enhance user readability.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Gregor Godler - PeerSpot reviewer
    DevOps at Halcom
    Real User
    Top 10
    Great user experience, good GUI, and stable
    Pros and Cons
    • "The user experience is great. The graphical user interface is also good."
    • "There are some issues with the performance. We also had some issues while updating the firmware."

    What is our primary use case?

    We use it for our corporate network's protection.

    What is most valuable?

    The user experience is great. The graphical user interface is also good.

    What needs improvement?

    There are some issues with the performance. We also had some issues while updating the firmware.  

    The download options can be better. While downloading VPN clients, it is a little bit difficult to get different versions. You need to log on and search.

    Their support can be better. 

    For how long have I used the solution?

    I have been using this solution for about three years.

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    It is scalable.

    How are customer service and support?

    We have had both good and bad experiences with them. Their support could be better.

    How was the initial setup?

    I never set it up from the beginning. I joined in the middle of this project.

    What's my experience with pricing, setup cost, and licensing?

    It is not cheap; it is also not expensive. It is somewhere in the middle.

    Which other solutions did I evaluate?

    They had already decided on Fortinet when I joined the project.

    What other advice do I have?

    I would recommend this solution. I would rate it an eight out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Solutions Consultant at a manufacturing company with 11-50 employees
    Real User
    Top 5
    Useful monitoring, beneficial SSL inspection, and IDS/IPS functionality
    Pros and Cons
    • "The most valuable features of Fortinet FortiOS are the SD-WAN, SSL inspection, and IDS/IPS functions."
    • "Fortinet FortiOS can improve the monitoring function, it could be more accurate, easy to use, and understandable."

    What is most valuable?

    The most valuable features of Fortinet FortiOS are the SD-WAN, SSL inspection, and IDS/IPS functions.

    What needs improvement?

    Fortinet FortiOS can improve the monitoring function, it could be more accurate, easy to use, and understandable.

    For how long have I used the solution?

    I have been using Fortinet FortiOS for approximately two years.

    What do I think about the stability of the solution?

    The stability of Fortinet FortiOS can improve.

    I rate the stability of Fortinet FortiOS a nine out of ten.

    What do I think about the scalability of the solution?

    My colleagues like the FortiOS because it is simple, and the easiest to understand. We have approximately 300 users that are using this solution.

    How are customer service and support?

    I have used the support from Fortinet FortiOS. Some of the engineers who take our tickets are good but others take unnecessary steps for verification before addressing the problem.

    I rate the support from Fortinet FortiOS a four out of five.

    How was the initial setup?

    The initial setup of Fortinet FortiOS is simple.

    What's my experience with pricing, setup cost, and licensing?

    The best solution in the category including the price in Thailand is Fortinet FortiOS.

    Which other solutions did I evaluate?

    When comparing Fortinet, Forcepoint, and Sophos, Fortinet FortiOS is the best solution.

    What other advice do I have?

    I rate Fortinet FortiOS an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Buyer's Guide
    Download our free Fortinet FortiOS Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2024
    Product Categories
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    Buyer's Guide
    Download our free Fortinet FortiOS Report and get advice and tips from experienced pros sharing their opinions.