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Fortinet FortiOS vs Netgate pfSense comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.0
Fortinet FortiGate's customer service is responsive and helpful, though technical support experiences vary and can be inconsistent.
No sentiment score available
No sentiment score available
Netgate pfSense users often rely on community resources over customer service, though paid support is highly rated but sometimes slow.
The response time for a critical priority one issue was over four hours and they only responded because we threatened legal action for them violating our support contract.
They say they will respond in 24 hours, but I have received responses in a maximum of one hour, which is impressive.
The technical support from Fortinet FortiGate is 24 hours a day seven days a week, and 365 days a year.
When I provide detailed information about the problem, they've been able to reply quickly with a solution or go research the problem and get back to us quickly with a fix.
They are highly responsive.
I couldn't imagine having better support.
 

Room For Improvement

Sentiment score
4.6
Fortinet FortiGate needs better documentation, UI, integration, troubleshooting tools, scalability, reporting, and reduced impact on performance and fees.
No sentiment score available
No sentiment score available
Netgate pfSense needs interface improvements, better integration, VPN support, and enhanced reporting due to user concerns and limitations.
FortiWAN supports OSPF but does not support the BGP protocol.
Fortinet VPN and DDoS capabilities are great, yet we need to provide a solution that enables CASB and integration to the cloud.
The relationship between their accounts team and my leadership team seems to be the reason for phasing out FortiGate.
If the WLAN functions work properly, pfSense makes a perfect 'repeater' or controlled and robust accessed point with built-in QoS and firewall.
They need to make it easier to understand and give users the ability to customize them.
There is some trade-off between having a certain level of security and maintaining acceptable performance.
 

Scalability Issues

Sentiment score
7.1
Fortinet FortiGate provides effective scalability and adaptability, though careful budgeting and upgrades are needed for high-demand scenarios.
No sentiment score available
No sentiment score available
Netgate pfSense is scalable from small to large enterprises, with performance influenced by hardware, offering flexibility and manageability.
The devices will usually fail way before reaching the capacity advertised in the data sheets, especially when you activate several of the features the device can handle.
The solution is working and it is still stable even across all of these devices and servers.
We have over 10,000 users behind it.
It will run on anything and maintain its high performance.
If I put things into a certain context and say that we have a network that has around 100 people, then you don't put up a device that can manage 100 people. Instead, you need to get a device that can manage 150 to 200 people, and then you can create room for growth.
I don't think Netgate pfSense can offer much scalability for big enterprises.
 

Setup Cost

Sentiment score
7.6
Fortinet FortiGate's initial costs are high, but offers competitive pricing and value compared to Cisco and Palo Alto.
No sentiment score available
No sentiment score available
Netgate pfSense offers affordable, flexible firewall solutions with free and paid versions, minimizing costs with optional support.
The cost of the original deployment fell below £5,000, and licenses are priced at around £3,000.
Every time you upgrade your license, you also get insurance for the equipment.
Overall, FortiGate is affordable.
Maybe not more than 200 Euros per machine.
It's absolutely free, no pricing and no licensing.
pfSense is free and open source software.
 

Stability Issues

Sentiment score
7.9
Fortinet FortiGate is highly stable and reliable, with improved performance in newer versions, praised for its consistent robustness.
No sentiment score available
No sentiment score available
Netgate pfSense is highly stable and reliable, with rare issues usually tied to hardware or power-related glitches.
All of these issues were resolved in v5.2.
Stability has dramatically improved over the previous main version branch of FortiOS; 5.2.x and 5.4.x are stable enough for critical environments.
Overall, the devices have been very stable.
It doesn't crash or freeze.
I've had no issues with stability whatsoever.
It doesn't crash or freeze.
 

Valuable Features

Sentiment score
8.0
Fortinet FortiGate is valued for its robust security, ease of use, scalability, and comprehensive threat management features.
No sentiment score available
No sentiment score available
Netgate pfSense offers cost-effective, flexible, open-source network solutions with customizable features and robust community support for security and monitoring.
The two most valuable features are VPN and firewalling.
WiFi network for visitors isolated from our corporate WiFi network using only one unit
Allows for firewall rules to be programmed and named in a way that makes it 'readable'
Strong community support
Firewall
Virtual Private Network (VPN)
 

Categories and Ranking

Fortinet FortiGate
Sponsored
Ranking in Firewalls
2nd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
316
Ranking in other categories
Software Defined WAN (SD-WAN) Solutions (1st), WAN Edge (1st)
Fortinet FortiOS
Ranking in Firewalls
28th
Average Rating
8.4
Number of Reviews
76
Ranking in other categories
No ranking in other categories
Netgate pfSense
Ranking in Firewalls
1st
Average Rating
8.6
Number of Reviews
206
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Firewalls category, the mindshare of Fortinet FortiGate is 19.8%, up from 17.1% compared to the previous year. The mindshare of Fortinet FortiOS is 0.9%, up from 0.9% compared to the previous year. The mindshare of Netgate pfSense is 19.5%, down from 23.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Firewalls
 

Featured Reviews

DineshKumar28 - PeerSpot reviewer
Effective threat prevention with responsive customer support
We are using Fortinet FortiGate as a firewall Fortinet FortiGate has been invaluable. It has helped save costs due to its various features, reliable performance, very good UI, low latency, and stability. The Threat Intel engine in Fortinet FortiGate is highly rated for its effectiveness in…
Saleem Ullah Khan - PeerSpot reviewer
Easy to set up, reliable, and good for traffic management
We are not scaling it right now. We bought it sometime back and we didn't need to scale it. We bought a higher end for our use case, which is still sufficient for another few years. We have 200 or so users of different levels and positions on it. We do not have plans to increase usage. This firewall is quite a capable firewall - even up to 1000 users. Due to that, we didn't find any requirement to expand it or replace it somehow. It has helped us build our software-defined WAN, LAN, et cetera. It is sufficient for us. It gives us Gbps throughput, which is good enough. The firewall itself is 32Gbps capable, which is more than what we need.
Vincent Hamm - PeerSpot reviewer
I appreciate the depth of what the solution can do and the simplicity of the initial setup
We do a lot of managed services and are currently trying to get people off of L2TP VPN. Apparently, we can download a mobile config file from a configured NetGate device, and we're primarily Apple. We've experimented with it on a device that's not a production device, and we can't seem to get the phase one IPSec set correctly so that the Apple config will accept it. We've tried looking at the documentation but haven't found anything. While it's not the highest priority, it is rather frustrating. We'd like to do this, and the feature is right there, but we can't get it configured. We certainly don't want to try it on a production machine because it will break the current VPN. I would like to download the Apple mobile config so that I can tell it to configure my VPN connection to do that. We have some cross-platform things. So there's also a Windows VPN. You can download a script or a PowerShell, put it on a Windows machine, and it can connect to the VPN. It would be nice if I could say I want Mac only, Windows only, or both. I wish it could configure the IPSec phase one and phase two, or at least give me solid instructions on how to configure that. It doesn't supply out-of-the-box visibility to drive decisions. You get 75 log lines, so if you're trying to troubleshoot something, you have to look at one log and then another. It integrates with SysLog systems, but our customers are not at the level where they want to pay for some third-party SysLog system. Usually, we can get things taken care of fairly quickly. I would like to have the ability to control all my devices from one place. With Ubiquiti, you can get a controller that allows you to control all of your Wi-Fi devices, switches, and routers. From one area, you can switch to that customer and see what's happening in their environment. That's not part of pfSense. I understand why it's not because pfSense is open source and community supported. That's something that someone in the community needs to pick up and run with. It's not something the pfSense can easily implement. If they could, that'd be great.
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Top Industries

By visitors reading reviews
Educational Organization
22%
Computer Software Company
15%
Manufacturing Company
6%
Comms Service Provider
6%
Computer Software Company
18%
Manufacturing Company
9%
Financial Services Firm
9%
Government
7%
Computer Software Company
15%
Comms Service Provider
9%
Government
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What do you like most about Fortinet FortiOS?
The SSL VPN is fee for use is most attractive.
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You don't really specify what type of router you are looking for but if you are talking about a gateway router I reco...
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What is the difference between PfSense and OPNsense?
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Also Known As

FortiGate 60b, FortiGate 60c, FortiGate 80c, FortiGate 50b, FortiGate 200b, FortiGate 110c, FortiGate
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No data available
 

Learn More

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Overview

 

Sample Customers

Amazon Web Services, Microsoft, IBM, Cisco, Dell, HP, Oracle, Verizon, AT&T, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telstra, Deutsche Telekom, Comcast, Time Warner Cable, CenturyLink, NTT Communications, Tata Communications, SoftBank, China Mobile, Singtel, Telus, Rogers Communications, Bell Canada, Telkom Indonesia, Telkom South Africa, Telmex, Telia Company, Telkom Kenya
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Nerds On Site Inc., RKC Development Inc., Expertech, Fisher's Technology, Ncisive, Consulting, CPURX, Vaughn's Computer House Calls, Imeretech LLC, Digital Crisis, Carolina Digital Phone, Technigogo Technology Services, The Simple Solution, SwiftecITInc, Rocky Mountain Tech Team, Free Range Geeks, Alaska Computer Geeks, Lark Information Technology, Renaissance Systems Inc., Cutting Edge Computers, Caretech LLC, GoVanguard, Network Touch Ltd, P.C. Solutions.Net, Vision Voice and Data Systems LLC, Montgomery Technologies, Techforce, Concero Networks, ASONInc, CPS Electronics and Consulting, Darkwire.net LLC, IT Specialists, MBS-Net Inc., VOICE1 LLC, Advantage Networking Inc., Powerhouse Systems, Doxa Multimedia Inc., Pro Computer Service, Virtual IT Services, A&J Computers Inc., Envision IT LLC, CommunicaONE Inc., Bone Computer Inc., Amax Engineering Corporation, QPG Ltd. Co., IT 101 Inc., Perfect Cloud Solutions, Applied Technology Group Inc., The Digital Sun Group LLC, Firespring
Find out what your peers are saying about Fortinet FortiOS vs. Netgate pfSense and other solutions. Updated: October 2024.
816,192 professionals have used our research since 2012.