Our primary use case for this solution is for deploying network security systems for SMBs or mid-range corporations.
IT Consultant at a tech services company with 51-200 employees
Cost-effective solution for medium-sized businesses and mid-range corporations but it has some product limitations
Pros and Cons
- "A good network security system for medium-sized businesses with an excellent GUI interface that gives a graphic view of network status."
- "While it is a solid solution, there are some product limitations which exclude it from deployment in some situations."
What is our primary use case?
How has it helped my organization?
We use the SSL VPN web portal and we actually find it very useful because we don't need to bother with installing additional client-side software.
What is most valuable?
The most valuable part of the application is the graphic user interface of the application where you can see specifically what's going on in the system at a glance and quickly assess the system. The GUI is very good.
What needs improvement?
One thing that should be improved in future versions is an issue we have observed and had problems with a few times. When we try to reinstall a backup for FortiOS, you need to do a factory reset manually or you lose access to a device. I have experienced this situation a few times and it seems like something that should not be required and they should resolve.
Buyer's Guide
Fortinet FortiOS
February 2025
Learn what your peers think about Fortinet FortiOS. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
For how long have I used the solution?
We have been using the product for about five years.
What do I think about the stability of the solution?
I think the product is a pretty stable solution. I did have some cases with the webserver where the appliance actually crashed. Later I research about the issue and I found out that it was actually a bug in the latest version. I imagine that because they know they will issue a fix if they have not already.
What do I think about the scalability of the solution?
I recommend this product to my clients partly because of the scalability. Scaling is never really a problem though it may cost more if the client requires additional licensing or hardware.
How are customer service and support?
I don't often have to contact support. When I do I usually just get help from the online community. I really don't contact their support directly.
How was the initial setup?
I go about initial setup by just implementing the configuration using CLI (Command Line Interface) to propagate the components. I think the initial setup is straightforward.
What about the implementation team?
We are the consultants and we do the installations.
What's my experience with pricing, setup cost, and licensing?
I think the cost of the product categorizes FortiOS because it is a bit more expensive than small businesses will usually want to spend. It is not really practical for SMB or for small businesses. It is mostly for mid-range or higher SMBs because of the pricing. It is not expensive compared to some products, but a small business may not justify the cost. The cost ends up being dependent on the solution you choose and if you want individual or package licensing.
Which other solutions did I evaluate?
As consultants, we provide different customers with different solutions based on what they need. So, there is no specific product that we evaluate as there are always several options. Mainly I use Fortinet or Sophos solutions to recommend to my customers. We will use on-premises or cloud depending on the needs and how it fits for the client. For Fortinet FortiOS we usually use it in on-premises installations.
What other advice do I have?
I do recommend this product to clients for use but it depends on their case needs. For example, in the AAA (Authentication Authorization and Accounting) some of the accounting and some of the VPN tunneling features are removed from Fortinet FortiOS due to some security configurations. In some projects, we need those features for the client and when that is the case, I cannot recommend that the client use the FortiOS solution.
It would be a better product if there were a logging feature. You need to have FortiAnalyzer in your installation to have logging management capabilities. It will be a better solution if some logging and history capabilities were integrated without requiring an additional product installation.
On a scale from one to ten, where one is the worst and 10 is the best, I would rate Fortinet FortiOS a seven. It is a good product but there are a few problems.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Presale Manager at a tech services company with self employed
A feature-rich and stable solution, but the GUI needs to be improved
Pros and Cons
- "All of the features in this solution are effective and efficient."
- "The GUI could be improved to make it more usable, easier to administer, and easier to configure."
What is our primary use case?
I am a consultant, and I have worked with solutions from many different vendors. Depending on what the customer wants, we help to select the solution. This is one of the solutions that I have serviced in a client environment.
What is most valuable?
All of the features in this solution are effective and efficient. They are dependent on the environment in the organization.
What needs improvement?
The policies and the way that they are applied can be improved. It could be more direct, as it is an issue for some people. Generally, policy management could be made better and simpler to deploy.
The GUI could be improved to make it more usable, easier to administer, and easier to configure.
For how long have I used the solution?
I have been working with this product for several months.
What do I think about the stability of the solution?
I think it's a stable solution.
What do I think about the scalability of the solution?
We have been deploying this solution in small and medium-sized environments, with no more than fifty users, and it has always been effective.
How are customer service and technical support?
I don't think that we have had any issues with technical support for this solution.
How was the initial setup?
The difficulty of the initial setup depends on who is handling it. Definitely, there are challenges, but if you have a proper understanding of what you're supposed to do, then it is straightforward to work with.
For me, I think that the physical box is more straightforward to work with, but it depends on who is doing it. If you get your architecture right then it is a pretty straightforward deployment. If you don't, then you run into issues that you will need to troubleshoot.
What other advice do I have?
For my requirements and expectations, I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Fortinet FortiOS
February 2025
Learn what your peers think about Fortinet FortiOS. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
User-friendly interface, high performance, and low maintenance
Pros and Cons
- "The most valuable features of Fortinet FortiOS are the ease of use and user-friendly interface."
- "Some features I have found to be hidden and cannot be accessed through the graphical user interface, you can only access them through the command-line interface(CLI). All the features should be accessible through the graphical user interface."
What is most valuable?
The most valuable features of Fortinet FortiOS are the ease of use and user-friendly interface.
What needs improvement?
Some features I have found to be hidden and cannot be accessed through the graphical user interface, you can only access them through the command-line interface(CLI). All the features should be accessible through the graphical user interface.
For how long have I used the solution?
I have been using Fortinet FortiOS for approximately four years.
What do I think about the stability of the solution?
Fortinet FortiOS is a stable solution and it has high performance.
What do I think about the scalability of the solution?
The scalability depends on the cloud provider of Fortinet FortiOS, such as Amazon AWS or Microsoft Azure. They need to work according to their SLA.
How was the initial setup?
The deployment of Fortinet FortiOS is simple. The speed of the deployment depends on a lot of factors, such as a number of policies, features we need to enable, and security specifications.
What about the implementation team?
I do the deployment of Fortinet FortiOS and since it is on the cloud there is no maintenance.
What's my experience with pricing, setup cost, and licensing?
The price of Fortinet FortiOS is reasonable and it is paid annually. You are able to select the features that you want.
What other advice do I have?
I rate Fortinet FortiOS a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Presales Engineer at a educational organization with 10,001+ employees
It has high availability features so we can have one box on hot standby to take over when another one crashes
Pros and Cons
- "FortiOS allows us to set up alarms for blocked websites and SSL verifications. When someone tries to access a blocked site, the solution sends a notification to the IT manager's mailbox."
- "FortiOS could provide a more detailed analysis of the network and connected devices."
What is our primary use case?
I was working at a bank where internal information security was strict, so I needed to block a lot of websites in Fortinet. For example, we needed to block Gmail, WhatsApp Web, porn, and violent content.
What is most valuable?
FortiOS allows us to set up alarms for blocked websites and SSL verifications. When someone tries to access a blocked site, the solution sends a notification to the IT manager's mailbox.
The user interface is easy to use. Fortinet has high availability features, so you can have an active and hot standby box. We can have two boxes in Rio and two in São Paulo. When a box crashes, we can transfer all the operations to the second box.
FortiOS tells you exactly what is happening in the first box, so you can quickly understand what went wrong and troubleshoot. Users rarely notice an impact on the daily operations.
What needs improvement?
FortiOS could provide a more detailed analysis of the network and connected devices.
For how long have I used the solution?
I used Fortinet for about nine months.
How are customer service and support?
We have a support contract with a third-party company, but Fortinet provides the licenses, so we update the solution ourselves using the license code.
What other advice do I have?
I rate Fortinet FortiOS nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Stable, beneficial firewall and overall management
Pros and Cons
- "Firewall and overall management are valuable features."
- "The reporting and monitoring could improve, they have a lot of limitations. The monitoring is not easy compared to the other firewall."
What is our primary use case?
We use Fortinet FortiOS to control all the security and networking capabilities in all our FortiGates devices across our entire network.
What is most valuable?
Firewall and overall management are valuable features. They are a leader in the market.
What needs improvement?
The reporting and monitoring could improve, they have a lot of limitations. The monitoring is not easy compared to the other firewall.
For how long have I used the solution?
I have been using this solution within the past 12 months.
What do I think about the stability of the solution?
The solution is stable.
Which other solutions did I evaluate?
I have used Palo Alto solutions.
What other advice do I have?
I rate Fortinet FortiOS a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Network Engineer at a computer software company with 11-50 employees
Has an easy initial setup process, but firmware updates need improvement
Pros and Cons
- "It efficiently manages large-scale firewall deployments."
- "The solution's firmware updates have significant bugs and issues."
What is most valuable?
The solution's most valuable feature is its ability to work efficiently with large-scale firewall deployments. Also, it provides custom segmentation for the firewall without adding any additional devices. It helps in reducing the cost of testing purposes.
What needs improvement?
The solution's firmware updates have significant bugs and issues. They affect the network and firewall. This particular area needs improvement. Also, they should include an advanced firewall feature.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
I rate the solution's stability as seven.
What do I think about the scalability of the solution?
I rate the solution's scalability a seven. The major bugs in the firmware update affect the scaling capabilities as well.
How was the initial setup?
The solution's initial setup process is easy.
What other advice do I have?
I rate the solution as a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Offers good protection and control of traffic, with better deep packet inspection than Azure Firewall
Pros and Cons
- "I like that the firewall gives me a lot of control in terms of outgoing and inbound traffic, and it scores better in deep packet inspections when compared with the Azure Firewall."
- "The support could be improved, Fortinet's response time is very slow. Setting up the VPN could be made much easier, especially when deployed with Azure."
What is our primary use case?
We are consultant architects so our role is to set up firewalls for our customers, who are usually small and medium-sized companies.
What is most valuable?
I like that the firewall gives me a lot of control in terms of outgoing and inbound traffic, and it scores better in deep packet inspections when compared with the Azure Firewall.
What needs improvement?
The support could be improved, Fortinet's response time is very slow.
Setting up the VPN could be made much easier, especially when deployed with Azure.
For how long have I used the solution?
I have been using the solution for a year now.
What do I think about the stability of the solution?
The product is pretty stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The initial setup of this solution is relatively easy.
What's my experience with pricing, setup cost, and licensing?
The pricing could always be lower.
Which other solutions did I evaluate?
If I'm going with Azure data center, my first recommendation would always be Azure Firewall with the newly launched premium services. Otherwise, Fortinet is pretty good.
What other advice do I have?
I rate this solution an eight out of ten. I advise users to go through the documentation very thoroughly as it's not the same as your on-premises Fortinet Power. It's slightly different. Setting up the VPN is a bit tricky in Azure, deploying the Fortinet firewall and Azure is somewhat tricky.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at OmniNet Systems
Useful control, reliable, and beneficial interoperability
Pros and Cons
- "The most valuable features of Fortinet FortiOS are the granular control and their interoperability is good."
- "Fortinet FortiOS can improve the GUI and remove the command line interface. All the functionality should be available from the GUI. Day-to-day management can be tough for IT administrators. Additionally, the reporting is not very good."
What is our primary use case?
Fortinet FortiOS is the operating system(OS) for the appliance to work.
What is most valuable?
The most valuable features of Fortinet FortiOS are the granular control and their interoperability is good.
What needs improvement?
Fortinet FortiOS can improve the GUI and remove the command line interface. All the functionality should be available from the GUI. Day-to-day management can be tough for IT administrators. Additionally, the reporting is not very good.
For how long have I used the solution?
I have been using Fortinet FortiOS for approximately 10 years.
How are customer service and support?
I have not used support very often. I have been able to figure out the problems myself.
Which solution did I use previously and why did I switch?
I have used other solutions, such as SonicWall. I have found SonicWall's GUI to be less complicated than Fortinet FortiOS.
How was the initial setup?
If I have to implement through the Fortinet FortiOS I have to go through multiple screens. For example, if I need to configure a simple VPN, and a site-to-site Sec VPN channel, in Fortinet FortiOS, I may have to go through multiple GUI pages or screens. Whereas, in SonicWall, everything can be done on one page.
When comparing the ease of configuration and management, with SonicWall, I find Fortigate needs some improvement. If it was improved it would make it a lot easier for implementers.
What other advice do I have?
I recommend this solution to others.
I rate Fortinet FortiOS an eight out of ten because the reporting, configuration, and management for the IT administrators could improve.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Updated: February 2025
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