Our primary use is for official purposes. On our campus, there are two employees who have a laptop and move here and there, and sub-faculties are always trying to connect to Google or other resources, for any documentation purposes. The facility is huge. So for online purposes, we give them the flexibility so that wherever they are on campus they can easily connect to the internet.
Sr. Technical Executive at a educational organization with 1,001-5,000 employees
Poor customer service and lackluster scalability
Pros and Cons
- "The product is a stable solution."
- "Technical support is very poor. We are not satisfied with the technical support because there is not any direct person from Fortinet for any troubleshooting, which we expected."
What is our primary use case?
What is most valuable?
All their features are common. Nothing more. All the features are controlled behind the Fortinet firewall. Is there any wireless controller to balance the load? Or what report do they give for the stated purpose? Basically, we need to put more focus on the reporting end for their sustainability.
For how long have I used the solution?
I have been using Fortinet Wireless for the last five years.
What do I think about the stability of the solution?
The product is a stable solution.
Buyer's Guide
Fortinet FortiWLM
December 2024
Learn what your peers think about Fortinet FortiWLM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
What do I think about the scalability of the solution?
In terms of scalability, we will not replace Fortinet for our staff purposes. But we have a very large group of students for whom we are planning to use it to give them online education. For that purpose, we are planning to handle the number of 40,000 students on our campus so that we can synchronize real data over any streaming material or tablet.
Because of that, because of the technology changes every year, this is not suitable for the search crowd.
How are customer service and support?
Technical support is very poor. We are not satisfied with the technical support because there is not any direct person from Fortinet for any troubleshooting, which we expected.
What other advice do I have?
On a scale from one to 10, where one is the worst and 10 is the best, I would rate Fortinet Wireless three out of 10.
You may discuss this with any of the other clients who are using Fortinet. I think you will find out what kind of support Fortinet gives because there is no direct person involved from the Fortinet side to give client support. They depend on the mediator or integrators or suppliers. They help. They are trained but they are not from Fortinet. I would not go with Fortinet. You can think of it as a customer buying a Fortinet product from the company and the company has stopped their service. Then who will look after those clients?
So I think there should be a direct person who provides service to the client. It could either be a portal or there could be another way to improve the services.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at Tilibra
Good security and firewall integration
Pros and Cons
- "The firewall integration is very important for the security of the connection."
- "This solution should be easier to set up in a production environment."
What is our primary use case?
We started the utilization in our warehouse to improve the connection for our hand scanner and cameras.
How has it helped my organization?
The Access Points work with two radios (2.4GHz and 5GHz) and it was the best feature because some scanners are new with AC wireless support. The firewall integration was another good feature because is very fast to setup.
What is most valuable?
The firewall integration is very important for the security of the connection. For each SSID it's possible to create rules to specify connections.
What needs improvement?
This solution should be easier to set up in a production environment.
For how long have I used the solution?
I have been using this solution for three years.
What other advice do I have?
We intend to implement this solution in our production area and eventually replace cable connections with wireless service.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Fortinet FortiWLM
December 2024
Learn what your peers think about Fortinet FortiWLM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
CEO at a tech services company with 1-10 employees
Stable product with an easy initial setup process
Pros and Cons
- "The setup was easy."
- "The platform's pricing needs improvement."
What is our primary use case?
Our primary use case revolves around network security, particularly in environments where FortiGate firewall integration is essential.
What is most valuable?
The central configuration possibility on the FortiGate firewall is a particularly good feature.
What needs improvement?
The platform's pricing needs improvement.
For how long have I used the solution?
We've been utilizing FortiWLM for approximately three to five years.
What do I think about the stability of the solution?
The solution is very stable. I rate the stability a ten.
What do I think about the scalability of the solution?
The scalability of this solution is comparable to competitor products like Cisco or Aruba.
How was the initial setup?
The setup was easy. Only one part was a little difficult when we connected the FortiWLM network to the network access control and had to use RADIUS authentication. This issue is more related to network access control rather than Wi-Fi. I rate the process a ten.
The deployment time depends on the size of the network and the number of devices. It can range from a few hours to up to two weeks.
What's my experience with pricing, setup cost, and licensing?
The product is highly expensive. I rate the pricing a ten.
What other advice do I have?
When used in conjunction with FortiGate, FortiWLM proves to be more effective. I would rate it a ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Last updated: Jun 6, 2024
Flag as inappropriateInformation Technology Specialist at a comms service provider with 51-200 employees
A powerful platform that provides organizations with a single console to manage
Pros and Cons
- "The security is a valuable feature."
- "The range needs some improvement and also the stability."
How has it helped my organization?
We had many blind spots at one point, so we changed the whole leverage. Under the new leverage and the FortiATs, we have our base.
What is most valuable?
The security is a valuable feature.
What needs improvement?
The range needs some improvement and also the stability.
For how long have I used the solution?
I have been using Fortinet FortiWLM for two years.
What do I think about the stability of the solution?
The rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability a seven out of ten.
How was the initial setup?
The initial setup is straightforward.
What was our ROI?
I have seen a return on investment.
What's my experience with pricing, setup cost, and licensing?
The solution is fairly priced.
What other advice do I have?
I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Service Delivery Manager at ZAVASI TECHNOLOGIES PVT LTD
Simple solution compared to other options and has good reliability
Pros and Cons
- "I found that It's really good when comparing it to any other product or it is much better in terms of features that the customer requires."
- "Documentation could be improved."
What is most valuable?
We are similar to our customer implementation. We provide a switch, we have provided even the firewall, Apache, and SolarWinds solutions. So when we are talking about Apache, completely it is taken out first. Then monitoring or patching with iPhones, it is much better. It is very simplified when comparing it to any other product. I think the product doesn't have challenges. I didn't find any challenges with Fortinet Wireless.
What needs improvement?
Documentation could be improved.
For how long have I used the solution?
I have been using and selling Fortinet Wireless for 13 years.
What do I think about the stability of the solution?
We have been very happy with the stability of the product.
What do I think about the scalability of the solution?
Fortinet Wireless is very scalable.
How are customer service and technical support?
Once you have a subscription, it works. After that, you open tickets with their technical support. There's no other challenge. We haven't needed to contact technical support as everything is pretty straightforward.
How was the initial setup?
In many of my other previous companies, Fortinet Wireless has been used. I haven't had many challenges. Apart from that, when I became a system integrator, I found that It's really good when comparing it to any other product or it is much better in terms of features that the customer requires.
What about the implementation team?
I have my own team who are satisfied with the product. There are two or three engineers on the team. They normally handle the implementation of Fortinet Wireless.
What's my experience with pricing, setup cost, and licensing?
The licensing is all contained in the purchase and implementation. The customer will look at the licensing at purchase and make sure all is in order. All the subscriptions that are relevant for the purchase and maintenance are involved. The implementation will be monitored and have a secure wireless connection.
Which other solutions did I evaluate?
We have a partnership with Sophos also. But with Sophos, we have a lot of customers, more than with Fortinet. When you compare the features and, reliability and performance, Fortinet is better.
What other advice do I have?
Fortinet Wireless is a very good product, in terms of reliability and in terms of configuration also. I would rate Fortinet wireless at a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Managing Director at a tech vendor with 51-200 employees
High-performing solution that gets the job done
Pros and Cons
- "The most valuable features are the roaming profile, the mesh, and the performance."
- "Areas for improvement would be the compatibility with Apple products and cross-platform integration."
What is most valuable?
The most valuable features are the roaming profile, the mesh, and the performance.
What needs improvement?
Areas for improvement would be the compatibility with Apple products and cross-platform integration. In the next release, I would like them to include accessibility authentication for user authentication.
For how long have I used the solution?
I've been using this solution for two and a half years.
How are customer service and support?
The technical support is good.
How was the initial setup?
The initial setup was easy.
What about the implementation team?
I implemented using an in-house team.
What other advice do I have?
Once you install this solution, it just runs properly and gets the job done. I would rate it as ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Syssense at a tech services company with 51-200 employees
Overall effective network management, highly reliable, but more feature needed
Pros and Cons
- "Fortinet FortiWLM is good for tracking assets, monitoring, and overall management."
- "In the next release, they could improve by adding a controller-less server, or architecture that is provided in other solutions, such as Aruba. This would be a great benefit for customers."
What is our primary use case?
My clients use Fortinet FortiWLM for wireless management in healthcare, hospitality, and office settings.
What is most valuable?
Fortinet FortiWLM is good for tracking assets, monitoring, and overall management.
What needs improvement?
In the next release, they could improve by adding a controller-less server, or architecture that is provided in other solutions, such as Aruba. This would be a great benefit for customers. Additionally, they could improve the feature sets to be more competitive.
What do I think about the stability of the solution?
The solution is stable and highly reliable. We do not have any complaints from customers.
What do I think about the scalability of the solution?
We have currently three clients using this solution.
Which solution did I use previously and why did I switch?
For critical infrastructure in healthcare and government, we find Aruba a better solution for their requirements.
How was the initial setup?
If we are redoing an installation of an existing network are some difficulties but a typical installation is not difficult.
What's my experience with pricing, setup cost, and licensing?
There is a perpetual license required for this solution and the price could be reduced.
What other advice do I have?
I would recommend this solution.
I rate Fortinet FortiWLM a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Download our free Fortinet FortiWLM Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2024
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