GLPI by Teclib pros and cons

4.4 out of 5

7 reviews
100% willing to recommend

Pros & Cons summary

GLPI by Teclib offers comprehensive asset and configuration management, combining tracking, reporting, and license management to enhance IT operations. Its customization options and support for plugins and workflows increase flexibility. However, users might face PHP version inconsistencies and network errors affecting stability, particularly on Windows OS. Coordination of plugin management and addressing occasional lags could improve its ITSM capabilities, which currently streamline IT support with automatic tasks and notifications.

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Prominent pros & cons

PROS

GLPI by Teclib offers comprehensive asset management, tracking, and reporting capabilities that streamline IT operations and enhance asset visibility.

It serves as an effective configuration management database for impact assessment and change management, integrating features like license management.

Implementation of GLPI by Teclib has led to more stable IT operations by facilitating effective change management and process organization.

GLPI by Teclib enhances IT support by integrating seamlessly with daily tasks and offering customizable features to tailor to specific needs.

The tool provides powerful customization options, allowing for the addition of extensions and personalization to fit various IT requirements.

CONS

Stringent plugin management would benefit GLPI, as plugins are developed independently, leading to compatibility issues with different GLPI versions.

Users often experience occasional lags and glitches with GLPI, affecting overall performance.

GLPI's official documentation updates PHP version recommendations, creating potential confusion.

Flexibility in GLPI is a needed improvement area.

Network errors not directly related to GLPI highlight a need for better network communication, which includes errors like 502 and 504.

GLPI by Teclib Pros review quotes

Dexter De Torres

ITSM Manager at Stratpoint Global Outsourcing, Inc.

Jul 31, 2024

The product is very easy to deploy.

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Viktor Nagy

Owner at Infrasec

Jun 18, 2024

The most valuable features of GLPI are asset management, asset tracking, asset reporting, and ticket management. We use it as a configuration management database (CMDB), which is very useful for impact assessment and change management. The license management feature is also beneficial because it is bundled with asset management. When an agent reports a certain set into the database, all the software running on that host or server is assessed, collected, and reported. This makes license management very useful. Since implementing GLPI, we've noticed that our IT operations are more stable. The tool allows us to manage changes in the environment more effectively by creating change requests for assets. GLPI supports our processes, allowing us to organize IT operations with custom forms and workflows, making it quite flexible. Although the deployment is still in progress, we see significant benefits in organizing our IT processes with this tool.

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MohamedAdel00

Sr System Development Engineer at Vantage Egypt

Aug 26, 2024

GLPI helps with tracking device assets. For example, when I assign a laptop to an employee, the GLPI agent installed on the client device gathers detailed information about it.

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Ahmed ACHOUR

General Manager at Beyond IT Services

Sep 23, 2024

The most valuable features of GLPI are its ITSM capabilities, including ticketing, automatic tasks, plugins, and notification systems.

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Julio Cesar De Faria Junior

IT Security Admin at MeedBr

Sep 12, 2024

The best feature for me is the power of customization, allowing us to add extensions from each place of GLPI.

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Mahesh Pansare

Linux Administrator at Magna International

Aug 21, 2024

The tool's most valuable features include UI, visualization, and data scraping.

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Rhanna Henriques

Software Quality Assurance Analyst at a tech company with 201-500 employees

Aug 28, 2024

The product is user-friendly.

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GLPI by Teclib Cons review quotes

Dexter De Torres

ITSM Manager at Stratpoint Global Outsourcing, Inc.

Jul 31, 2024

For the free version, the tool should improve the graphics as it is kind of old school. The graphics are very flat compared to Google Workspace and Office 365.

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Viktor Nagy

Owner at Infrasec

Jun 18, 2024

A stringent plugin management would benefit GLPI. You can extend GLPI with many plugins, but plugin development is handled by individuals worldwide. Since it's an open-source solution, plugins are developed independently, and you never know which plugin is compatible with your version of GLPI. I would suggest that the developers focus more on plugin management to ensure plugins are more consistent and compatible with most versions of GLPI. Currently, you always have to check if a plugin works with your GLPI install, which can be inconvenient.

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MohamedAdel00

Sr System Development Engineer at Vantage Egypt

Aug 26, 2024

I've encountered some issues with GLPI. The official documentation on the GLPI website recommends using PHP version 8.3, but it used to recommend PHP version 8.2.

Free Report: GLPI by Teclib Reviews and More

Learn what your peers think about GLPI by Teclib. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

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Ahmed ACHOUR

General Manager at Beyond IT Services

Sep 23, 2024

The stability of Windows OS could be enhanced.

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Julio Cesar De Faria Junior

IT Security Admin at MeedBr

Sep 12, 2024

One area for improvement is the occasional issues we encounter, which are not directly related to GLPI but are due to network providers. These include network errors like 502 and 504, indicating some failure in network communication with the server.

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Mahesh Pansare

Linux Administrator at Magna International

Aug 21, 2024

The solution has occasional lags and glitches.

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Rhanna Henriques

Software Quality Assurance Analyst at a tech company with 201-500 employees

Aug 28, 2024

The solution must be more flexible.

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